Omni Hotel Las Colinas Reviews

This hotel is always my go-to. The rooms, service and food are all top quality and I'm never disappointed.

Love, love, love this hotel! The service was phenominal. The room was phenominal. I ordered room service, the food is outstanding. The tomato salad and seafood pasta is ABSOLUTELY amazing. Also the gluteb free dessert is really delocious!!!!

Loved this hotel! Great rooms and amenities. Will be back.

Very luxurious and good service. The pool wasn't well cleaned though and I found a shampane glass in the hot tub.

My family and I had the pleasure of staying at Omni Mandalay Las Colinas for a baseball tournament. Everything about our stay was enjoyable. The rates were reasonable for the service provided. The room was perfect and we were able to get rested on a hectic baseball weekend. I would recommend this place to anyone.

The best value for money in town! Perfect service with the best advice, tasty food out of fresh high quality ingredients, one of the best dinners in my life, nice setting and a great professional team around you! You make people happy :) Definitely recommend! All the best guys! And hope to see you again and repeat my foodie experience!

Champagne upon arrival. Comfortable rooms with a great view of Lake Carolyn. Very impressed!

Spend this weekend at the Omni Mandalay Hotel for a wedding. The event room and the service they offered were perfect!

Atmosphere was very nice. Food was good but nothing special. Complimentary parking was a very welcomed perk. Overall good place for professional events.

Came here for our company holiday party held in a ball room, they had great service and food !

Overall great service and nice place. Rooms needs little updating and better cleaning.

Excellent facility, the staff ensures a world class experience. The room was tidy yet elegant and the concierge was friendly and helpful.

Overall good staff. If they would just get rid of that basement smell as you enter the hotel at the main doors

Only went for conference. It has great rooms for the conference. The breakfast was fancy but did not have a lot of choices, only pastries, bagels and muffins. The temperature was nice. We could here the speaker from the next room just a little bit and after the conference leader mentioned it nothing seemed to be done about it. Overall it was okay

Great service by the staff, they handled the tornado warning well, however my last I woke and my face had large 2 spider bites on it, the front desk staff acted like it was nothing and it wasn't addressed. luckily its cleared up with no problems.

The only thing worse than the accommodations is the service. Besides the receptionist wanting to argue with me about my call earlier in the day, requesting a high floor, on both nights staff was using the staircase immediately outside my room beginning at 4:00 AM; and, slamming the door multiple times in the process.

Nice hotel. Clean, with friendly, helpful staff. Wish the shuttle service was running when we needed it. Food prices are way too high to eat at the restaurant.

Nice place, friendly staff. Great space for conference.

Friendly staff and clean, nice rooms. Lots of small "nice touches." The food and bar were expensive for what it was, but there are quite a few options within walking distance (nearby craft beer bar was awesome). Elevator area in lobby smelled like diapers, but that was not a major issue to me. Would recommend staying here, got a king room for $125 on Priceline. Comfy bed, quiet, and great room temperature control.

Fantastic location, super accessible, everything fun too do is a short; Either walk or Uber/ Lyft away

very nice hotel , they are remodeling and some areas are not available. a great buffet with the omelet chef who has worked there for over 30 years, great omelets !!!! great buffet and restaurant staff !!! looks like the clean up crew missed this in the main lobby not a good sight for a 5 star hotel
also called for a limo ride and the phone rang over ten times before I finally hung up and took an uber,
and the manager Kennyaraz Zephyr totally took took care of this she rocks ...
the bar staff is outstanding, Monica remembers what you're drinking and , is vey engaging with the customers.. a 5 star experience......

Beautiful hotel, comfortable rooms, wonderful staff

They sold my booked room to someone else, but the manager was more than helpful and apologetic, which is the reason for the stars.

Ohh nice place is very beautiful, and the most important thing is the service nice people

Very clean rooms , great customer service, lots of wonderful amenities and very comfortable beds. Only thing that I did not like was the toilets and bath tub. The toilet is extremely low to the ground , since I am 6ft it was so awkward to sit on. The tub is a regular bathtub you find in your house, small and awkward. Overall still a wonderful place to stay at.

The food was wonderful, and the option to eat family style really made it an enjoyable group experience.

Great Hotel. Great service. Been coming here for over 25 years.

Great hotel in the business district. The address is getting more entertainment options and the food remains awesome!

Beautiful hotel. Amazing service. We were upgraded to a suite upon check in which was a very nice surprise. Pool was nice and service there was very good. Our suite was very spacious and overlooked the lake. Beds were comfortable.

Beautiful property and the staff is super friendly.

We stayed here for our wedding night. The room was beautiful, and the staff were very helpful and kind.

Company Christmas party, was very nice. Great coffee

Dinner was amazing, recommend the scallop appetizer, and our room was perfect. Spa couples massage was perfect, great get away for my wife and I this weekend!

Overall, a comfortable and convenient place to stay. Fitness Center was great!

Rude front desk clerk. Rude manager. I did not even waste my time. I'd give them 0 stars if it were possible.
I drove up from Houston to return home ahead of the bad weather Hurricane Harvey was forecasted to bring and ended up picking up a stray dog hit by a car and taking her to an emergency animal hospital a few miles from this hotel. I did not get out of the vet's office until after midnight and was too wiped to make it another 70 miles home, so I called this place and was told if I wanted their best rate, I needed to look online. Given my situation and the fact it was after midnight, I asked if they would be willing to offer their best rate upon check in. They said no, they could not. Not for walk-ins- I would have to book online. I asked for the manager and spoke to Rogelio, who gave me the same answer- No- I had to go online and book. They were unable to offer the lower rate if I were to just walk in.
You'd expect employees in the hospitality industry to be the most welcoming. At Omni Mandalay, both the employees I spoke with were the least courteous, least friendly, and least helpful folks I had encountered all day. Do yourself a favor and go to the Hilton Garden Inn a few minutes up the road. When I called them, they told me to come on in- they'd grant me their internet price upon check in, no problem. You'll be welcomed in there, taken care of, and made to feel at home. Don't waste your time or money here.

Nice staff, great food. The rooms are a little dated but clean.

For the price point and brand you would expect a great stay. False. I've literally stayed at Holiday Inn Express's that had better service, more amenities and better location. Rooms are mediocre, location is inconvenient to Dallas and Fort Worth and you have to pay for wifi and sub par coffee at a "coffee shop" that is so slow that you're coffee is cold by the time you get it. I can't get back the 48 hrs of my life wasted here. Recommend ANY hotel down the road for better service and better amenities. Checked out and relocated to Hampton Inn less than a 5 min drive away - quarter of the price and same experience with free coffee and wifi.

Great place to stay but needs a update on amenities like a fridge and microwave other than that its very nice clean and quiet

Always a pleasure staying here. Service and friendliness of staff is impeccable.

My deluxe king suite was very spacious comfortable even if slightly dated. I also always think there should be a small fridge in any hotel room I stay in which this did not have. The lobby and surroundings were grand and inviting. I didn't utilise many if the facilities as I popped in for a quick course but there is an outdoor heated pool, spa and fitness area. I could see from the other clientele that it is also kid-friendly. I would stay here again.

Have not stayed at Omni usually but I have enjoyed my stay and staff are all helpful and friendly. Heated outdoor pool and fitness center are quite good and rooms are very nice.

I believe downtown is the better option, I went to the one in irving, but the furniture and such was worn and dated. Now if you're into antique flashback types of settings, go for it! I couldn't get comfortable. It reminded me of Miami Vice, very 1983. Walls are thin. No fridge, or microwave, and I could hear the folks next door, or television.............I got a refund, and went elsewhere with modern fixtures and such for less. Update those rooms, spruce them up a little would be the advice I have.

Five star all the way from the front door to the bathroom floor.

Old Hotel right from the 80s-90s but still pretty nice. Parking is a nightmare though.

Large fundraiser event. 400 people. Elaborate dresses & suits to match the theme. Temperature in the ballrooms.... 90 degrees! These people travelled from all over the USA for this event & they were dressed up VERY NICE, to come to your hotel & sweat their butts off. Wow, way to drop the ball! Nice hotel, no clue how to handle the need for air conditioning! Multiple people became nauseated because it was so hot!

Good and Welcoming Service!
A nice property with a great location in Irving.

Stayed at this location a few times for work. Located in a great area that is not far from DFW. There are serveral great restaurant in the area. The rooms are nice and the staff is great.

Omni Mandalay Hotel at Las Colinas

Stated room was recently renovated. The room I was in did not seem redone. If it was, it was very poor work. Paint and chips at the bottom of doors. A square was cut out of the bathroom wall then just "placed back in" still exposing the damage. Some of the wallpaper was peeling slightly. The paint around the boarder was scuffed up. Light switches/plugs were way outdated. A/C would make a quick modern level rattle noise as it came on and off sometimes. It really did feel like the room was a 2 star hotel from the bed, appearance to overall room/bathroom. Only decent thing about the room was the view. Other than That it felt like I could stay at an $80 hotel and get the same "room atmosphere". The breakfast buffet tasted like a lower star hotel unfortunately. I've stayed at some 4 star hotels (as this one claims to be) and they were better. $200 was not worth it for a night at this "4 star" hotel unfortunately. Staff was friendly and like I mentioned the view from the room was nice - and that's why I give a 3 star rating.

Very nice hotel. Very friendly and helpful staff. In particular, I had the privilege of speaking with John and Hannah near the check in area. Both were very professional and willing to go the extra mile to make sure I was satisfied with my visit.

Always our "go to" when in the metroplex! Excellent service and the best rooms!

Office seminar and gathering events is well organized here

We were forced to switch rooms after our first night due to fire alarms not working from the 10th floor and below, when I asked how many people she had to move to different rooms she said only us. I find that really hard to believe out 8 floors of room we are the only one you had to move, curious to know why we were actually moved. Once we got to our new room our door was knocked on by staff about 4 separate times with i 30 mins and would keep knocking until we answered for no reason. Our key cards stopped working on 3 separate occasions which resulted us in to having to keep going downstairs to get knew ones. Every 5-10 mins there was this loud noise that would go off right by our door like a door was being slammed shut. I think its ridiculous that a nice hotel like this does not offer free wifi and they charge you in the end when you check out for using it. One morning I was in the lobby making a phone call and a bell hop came up to me and asked me if I was ready for a uber home. I said no I am a guest and staying at this hotel, he looked super surprised and walked away. After all the inconveniences we went through they didn't offer us anything not 10% off breakfast, or for lunch, absolutely nothing. I would never stay at this hotel again nor recommend it to anyone.

The staff at the Mandalay was amazing my only complaint would be that I don't believe the restaurants were prepared for the large conferences that were happening at the time.

Great hotel! Clean and spacious rooms. Had no issues

Clean rooms, friendly staff. I broke a belt and the concierge went to the store and got me another before my meeting.

Ok - not necessarily worth the cost. Hotel could be a 5 star with a little TLC.

The rooms were large and spacey. They were very clean. The staff were very pleasant. We choose this hotel everytime we go to Dallas. We forgot a few items last time and the manager was very helpful in getting them returned to us quickly.

Very nice palor suit great view from the 26th floor.

All I can say is Thomas at the front desk was amazing. When there was a misunderstanding on my part he was more than happy to leave the front desk and accompany me to the top floor to accommodate me - and I'm the one who made the mistake! He was personable, more than gracious, and extremely knowledgable in his field, telling us of all sorts of hotel facts and trivia. In the end, I was the one who had made a complete goof of myself and yet he was more than willing to work with me along with even offering me a room switch if I wanted. If the beautiful views, luxury stay, and water within walking distance isn't enough to get you here, visit simply so you get the chance to meet and interact with Thomas. So thankful for good-hearted people who are hospitable and professional to boot. Thank you Thomas, thank you

Nice hotel. Only downside is the spa isn't in the hotel.

I didn't actually stay overnight, I actually met with a few friends in the Mbar. As usual service was pretty fast, and the drinks were great.

Excellent staff. I had a specialized request, and they went out of their way to take care of my needs. Highly recommended.