Rude front desk clerk. Rude manager. I did not e...

Rude front desk clerk. Rude manager. I did not even waste my time. I'd give them 0 stars if it were possible.
I drove up from Houston to return home ahead of the bad weather Hurricane Harvey was forecasted to bring and ended up picking up a stray dog hit by a car and taking her to an emergency animal hospital a few miles from this hotel. I did not get out of the vet's office until after midnight and was too wiped to make it another 70 miles home, so I called this place and was told if I wanted their best rate, I needed to look online. Given my situation and the fact it was after midnight, I asked if they would be willing to offer their best rate upon check in. They said no, they could not. Not for walk-ins- I would have to book online. I asked for the manager and spoke to Rogelio, who gave me the same answer- No- I had to go online and book. They were unable to offer the lower rate if I were to just walk in.
You'd expect employees in the hospitality industry to be the most welcoming. At Omni Mandalay, both the employees I spoke with were the least courteous, least friendly, and least helpful folks I had encountered all day. Do yourself a favor and go to the Hilton Garden Inn a few minutes up the road. When I called them, they told me to come on in- they'd grant me their internet price upon check in, no problem. You'll be welcomed in there, taken care of, and made to feel at home. Don't waste your time or money here.