Norrell Services Review

Awesome response time and service from the technician Justin Thornhill.

Dennis J was awesome!! Nice and had his PPE gear on thanks so much.

The sevice provided by the technicians was fantastic.Jordan Rogers and Adam Prater were courteous, very thorough and very professional.The knowledge and assessment of my heating and air units presented by Jordan Rogers makes me comfortable and enthusiastic about doing business with Norrell in the again.

Our tech was Carlus Wells and we really appreciate his coming out in the rain, being patient as we tried to explain the problems and being even more patient while he explained how our warranty worked. He was prompt, considerate, and courteous. This is our way of saying thanks.

Great and timely service!
This company provided us with great and timely A/C service. We came back from a movie on Wednesday night to find our A/C out and the house hot. We used Norrell's on-line scheduling service to set up a service for the next morning and received a confirmation email around 4:00 am.
They sent out Carlus Wells who made a professional analysis of our issue. He returned to his office to obtain some needed parts and then had our compressor torn apart and then fixed in a manner of hours. He also replaced a part in the furnace that was about to fail. The house has remained cool ever since! We were really impressed with the professionalism of this company and the tech they sent us to repair our system.

Dan brown was great, he was very helpful with helping me understand my system. I would recommend Dan to anyone, he was very professional and nice.

Norrell Service Experts serviced my furnace yesterday. Their technician, Jason Threadgill, was great. He arrived on time, was very knowledgeable, and he explained things clearly. He even gave me a tip on buying air filters which saved me a good bit of money.

I had a Very good experience starting with Cason Carroll , he was very professional , answered all my questions and took the time to explain every thing. He was in touch before , during and after the process.
Trent, Anthony and Tyler were the BEST. Explaining every thing every step of the way.
Very professional , and very knowledgeable .
I am more than pleased with job they did.
I would recommend this company highly
M. Spengler

We recently purchased a house and had Norrell Service out for a seasonal HVAC check-up. Our technician Brian Wiggins was on time, friendly, and provided a great explanation of everything he checked on our furnace, AC and ducts. He provided information about services Norrell offers and suggestions on what we should do to best maintain the house in a way that was helpful but not pushy. It was easy to schedule the initial appointment on the website, and we were able to schedule a visit within a few days of requesting service. We're looking forward to working with Norrell in the future and would recommend them to others in the area.

Jessica was great! She was very thorough and answered all of my questions. She has a good knowledge of products and services offered.

Brian Wiggins came out with his assistant Simon assessed the problem fast and efficient with my unit and was able to get it back started. He also made a list of everything that he found wrong with the heating unit that needed to be replaced as well. I will be using Brandon again anytime my system needs servicing.

The service tech was punctual, knowledgeable, thorough, and polite. Nice job!

I don't know how these guys managed to get so many five star reviews because my experience with them was anything but five stars. These guys don't do what they say they are going to do, they don't meet deadlines, they don't follow through, they don't show up on time and when they are confronted about it they lie, make excuses and take zero responsibility. We decided to give them a chance because of all the 5 star reviews but we have since regretted it. I am advising anyone who is considering doing business with them to reconsider because the reviews are extremely misleading!

Just had Simon Adkins from Norrell Service Experts out for our heating maintenance. He was on time (and we just scheduled the appointment yesterday!) wearing a mask (thanks COVID), courteous, professional, thorough, knowledgeable (even has a degree in hvac!) and helpful (found out our expansion tank on our gas hot water heater needed to be replaced - a bonus to find that out!) Simon was a real pleasure to have out (actually everyone that has been to our home from NSE has always been top notch). We highly recommend Norrell Service Experts!

I was a service technician at this location. As an employee being in this field I can't say good enough things about this company. They work hard and actually care about their customers as well as their employees. Jeffrey Powell is a great general manager and runs a tight ship but is absolutely the best boss I've ever worked for. Miss you guys hope all is well. Take care

Jeremy was very professional and personal. Hope to see him next time, very pleased!!

Team (Micah Baker and Simon Adkins) was professional, courteous and performed service efficiently..

Service experts is, in my opinion, the best company out there. My technician, chris mckown was so very thorough and smart. This man is WAY too intelligent to be running service calls. He should be in upper management. Again, very intelligent and thorough. I would recommend Norrell Service Experts to anyone I know, as long as Chris was going to be their technician.

Jason Threadgill did our annual winter maintenance. We were extremely satisfied with his timeliness, the thoroughness of his inspection, and his professionalism.

Kendrick provided excellent service and detailed information about what he had done and suggestions for any problems he anticipated.

I love my new unit. Shawn Gipson and Anthony Smith installed it perfectly and took the time to make it right. My airflow problems have been completely fixed thanks to the redesign.

Great service Excellent service and professional tech Michael Wilson. Very nice. Thanks

Jordan Rogers did an excellent job on getting our AC unit repaired within a few hours of my call on Saturday morning. Great Work and Great People!

I had a big job with multiple components to eliminate a mildew and moisture problem with my heating and cooling. Andrew Harry and Adam Abts did a great job installing everything. I have used Norrell for years and highly recommend them. I want to add that Shane Gipson is amazing to work with and checks out the small details to make sure that the customer is completely satisfied. Job well done!

Dan Brown was a very informative and intelligent person dealing with services of my system.

Kendric Roberts did an awesome job and was very professional. I highly re commend this young man.

Jeremy Stiles came out on a call for our air conditioning unit. He was very professional, and imfortantable and, nice. Thanks Jeremy

Micah Baker at Norrell Service Experts did a fantastic job and was very professional! Thank you for your help! It is very much appreciated!

I have a Service Agreement with this company and they are always extremely cooperative in getting a technician out quickly when problems occur. I have also been impressed with the expertise of the technicians dispatched to handle the problems. The Technician for our last service, Mark Smith, arrived promptly and did a great job!

Michael Naish did an excellent job ,also was very informative, and very nice.I would definitely use his service again.

Good, friendly efficient service from Simon Adkins today. Great company, great service, pleasant,friendly techs

Micah Baker was the technician that serviced my Lennox Split System. He was courteous and was efficient in servicing the unit.

Carlus Wells came to service my heating and air conditioner and he was very professional and polite. He answered all my questions and concerns. I really appreciate his assistance. The Company should be very proud to have him representing.

Came for an emergency AC outage in just a couple of hours.The lady who took my call treated me like an old friend. Mr. Wells made a careful diagnosis, had the part on his truck, and fixed the AC quickly. So impressed I bought the yearly maintenance agreement for both attic and basement units.

Dan Brown was awesome in servicing our HVAC systems. I would recommend Norrell to anyone.

Joey came out to service my heat maintenance check up. Very polite, efficient and professional. Very impressed with quality of Norrell.

Norrell called and sent written notification about my service contract and scheduling a service appointment. The technician Leo Gaines showed up promptly on time and worked diligently to get everything that was needed to be done to keep my furnace in good efficient working order.

K D Madison was a excellent service technician! Very Prompt and Professional! Awesome Experience!!

I had Jason and Micah come out to check out our units, and I am very satisfied on how well they communicated on what they were going to do and than how they did it.

I usually don't complete service provider reviews, but am making an exception because I was so impressed with my recent AC service by Chris McKown. Based on another AC company's diagnosis, I expected a bill of over $1,000 to replace a part the other company diagnosed as bad. Chris scoped out the problem, carefully explaining everything he did, and was able to return my system to A-1 condition without replacing the part. I believe that Chris' many years of training and experience allowed him to properly scope out and repair a problem whereas the other company's young and less experienced techs were more interested in selling a "replace" versus a "repair." Because of Chris, I entered into an annual maintenance agreement with Norrell and will be asking for him when I schedule future services!

Jason Threadgill is the best! He is professorial and knows what he is doing! My A.C. unit has never worked good and he fixed my problem. We are in A.C. heaven!

My technician Jason T. was superb! He was prompt, professional and very respecty my home. He was thorough in his explanations and even took pics so that he could show me exactly what was wrong. FIVE STARS!!

Brian Wiggins and Simon did an outstanding, 5-star job repairing some duct/pipe leaks to our main heating system. They were timely, efficient, courteous, and thorough. I could not ask for more. They are a reason I use your service.

Jason Threadgill was very helpful and professional. He explained the problem to us and let us know what had to be done. Norrell is a good company and has dealt with my family for many years. Thank you.

K.D. always takes the time to explain and show me everything about my AC units. He doesn t tell me what I should do (as I have had others try to pressure me into buying or adding something). He simply explains the problem and gives me my options in terms that I can understand. He is what every technician should be: kind, courteous, and professional. I will always request K.D. when having my units or my mom s units serviced!

Our Service Technician, Micah Baker, just left after performing our regular heating tune-up. We've had a good experience with all the Service Technicians over the years but Micah was one of the best. Great personality. Very through in explaining every thing he checked and what the status was.
We have been using Norrell ( though it went by other names ) for over 50 years and have never had a problem with them.

My technician was Jessica Campbell. She was prompt, courteous, and professional. After completing the job, everything was explained in a very simple manner. I would highly recommend her to anybody.

Andrew and Conner were polite, professional and thorough. I would recommend them to others.

Dan Brown was very helpful and professional. He answered all my questions!

March 16, 2016
Have used Service Experts for several years to maintain my A/C unit and they have always done a fine job. Yesterday I needed a quick service call. I was hearing sounds from my unit that spelled trouble I was sure. The man taking my call scheduled me that afternoon, much to my relief. What impressed me was his professionalism but with a personal touch, not the "call center" feel. I later learned this was Jeff.

My tech, Luiz, showed up on time and, with some clever detective work, diagnosed the mysterious sound and took care of it. He was professional, polite, explained everything to me, couldn't ask for better.

This is the first review I've written but I wanted to express my appreciation for such great service from both Jeff and Luiz

John Giannelli is an excellent service man . He was excellent in explaining everything about the system to us. He took the time to answer our questions. He made sure everything was in top order before he left. He was courteous and extremely knowledgeable about our furnace. We would like for Mr. Giannelli to always do our service on our system. He did a 5 Star Job.

Jessica and Brian were very nice and did a good job. Very helpful

We want to say THANKS to Darryl Sonnier and Reid Phillips for an awesome job on the HVAC install. They were very professional and knowledgeable technicians. They had us up and running in no time. Our house is heating the best it ever has!

Eric was very helpful and professional, would use their services again.

Kendric Roberts just completed our annual AC maintenance - he was very courteous, very fast, and did an excellent job. He provided excellent customer service. I would highly recommend Norrell and especially Kendric. Great job!

Our AC went out and we called Norrell. Jason Threadgill showed up within the hour, did a careful inspection, replaced the coolant and gave us several options. Our unit is a 1999 Trane. Steve arrived shortly to discuss air conditioning units. We had a leak and Jason fixed it but let us know it may not last long. The type of refrigerant R22 that is needed is soon to be discontinued. The best option is a new AC. Jason was very professional, answered our questions and made recommendations . We hope he will answer our calls in the future.

We were very impressed with our technician, Micah Baker. He was one of the most professional and courteous technicians we have had with our 20+ years of service with Norrell. He is a great representative for your company.

My parents have always used Norrell, and when my AC stopped cooling Jason Threadgill fixed it right up at a reasonable price. I called at 6pm, and they had an on-call team who arrived by 7:30pm.

Having trouble with freon leak in Lennox unit, contact norrell Jason Threadgill and Jeff Townsend came out and located leak and repaired it . These two guys were very courteous did a great job and listen to all questions I had. Thanks for the help !!

Michael Naish with Service Experts came out for Norel today to service my air conditioner. He was very kind and helpful. He was patient and explained every action that was needed. He explained the itemized costs. He was on time and honest. I would be glad to deal with him any time I need service.

They are always prompt, courteous, and knowledgeable. Carlus Wells had us taken care of quickly. If you are looking for a company to service your system, I highly recommend them.

Jason threadgill
Was very thorough, pleasant. Gave very good instruction. Easy to read thermostat. Very patient.

Awesome service! Arrival on time. Very professional work by Bradley.

Brian Wiggins was Johnny on the spot with coming to my house for service. He is such a nice fellow and so knowledgeable of his work.

Professional, courteous, and always on time. We rely on Norrell Service Experts to keep our heating and A/C unit serviced, I highly recommend them to everyone. Joey Capri was our service technician today, and did a great job - Thanks so much Joey!

On May 14, 2020 we notified your business of a problem we were having with ac/heating unit . Technician KD Madison came out in a in no time. He was very friendly and courteous. He was very direct with the problem of my unit and gave several options on either repairs and replacement. We went with replacing the unit. He recommended consumer as gent Cason Carroll to come out to our home at 8:00AM. Mr. Carroll was early which was great for us. Cason worked out a great deal for us with. He was also friendly and courteous.
We have been with your services for approximately 30 plus years. I will recommend this business along with technicians and customer service agent to anyone.
Five Stars

Called Norrell a little after six this morning with a dead air conditioner. Tyler Lawley arrived a couple hours later and had us cooled down in no time. Thanks so much.

Chris Popham was very knowledgeable about the unit and explained everything to me clearly. He was very kind and respectful.

My wife and I met John Jones, Sales Consultant, and Jessie Clark, Service Technician today April 29, 2019. We needed our HVAC units tuned up and checked thoroughly. Jessie remained with us to do the work, and we could not be more pleased, both with the quality of his work and explanation of what he did. This is the first time we have received what we would consider excellent service on our units. Jessie also cleaned them spotlessly. He made sure that the circuit boards were in good shape, that the condensate system was cleaned and working properly, and the temperature differentials of intake and cooling air were adequate. Jessie patiently answered our numerous questions and could not have been more gracious. Our sincere thank you to him and Norrell.

Michael Naish came to give us a second estimate on our unit repair. Our estimate from another company was over two thousand dollars. Michael was able to get our air working the same day for a CONSIDERABLE amount less. He was also very courteous and took time to walk me through every step of what he was doing. We could not have been happier with the service we received. We will absolutely be using Norrell from now on for all our HVAC needs!

Jordan Rogers was assigned to the fall maintenance on my system. He did incredibly detailed work! He was clear in his communication with me and went over all the work that he did and identified a potential issue that might come up in the future which I very much appreciated. I hope he is assigned to all the work on my system in the future!

Corey Hart did a very thorough job during my maintenance visit and I was extremely impressed. Great job Corey and thank you!

Jose was my. Service Tech.He was courteous and professional.He was knowledgeable and diagnose my heating problem right away.

Jose Arriaga came out to service our furnace today and was very polite and knowledgeable. He even offered to vaccuum out the drain hose to our air conditioner, something that had never been done before or even suggested! And it really needed it! Thank you, Jose!

Carlus Wells came to make repairs to my air conditioner and he was professional and polite. He answered all my questions and made my day (which had not been going well because it was so hot due to the air conditioner not working) much more tolerable. I really appreciate his assistance. His Company should be proud to have him representing it

Chase Dorset and Andy Chappell installed a new AC in our home. They were excellent! They worked quickly and answered all of my questions. I would highly recommend this company!

Nick Stinson and Brian Wiggins did an excellent job would recommend them anytime! They installed my iComfort thermostat and set it up on my phone thanks Norrell! They need a huge pay increase

Great service. Many knowledgeable technicians available for regular services, all are helpful at explaining services that are provided and recommended.

We appreciate the great service we received from the Norrell techs David, Luiz and Chris. They were all great to work with today.

Carlus Wells did an excellent job today with my service call.

Jason Treadmill was very professional and knowledgeable. As a first time home buyer, he explained alot of things to me that I was oblivious to. I will definitely and most certainly request Jason for all future maintenance needs.

Seem to hv done a great job, professional in expressing the mechanics of the unit

We appreciate the extra effort shown by the technician Carlus Wells in making sure that our system was operating correctly in every way before he left our home.

Recent service calls made by Aaron Parker, Micah Baker and Jose Arriaga were very professionally conducted and their knowledge and skill was evident in resolving my problems.

Dan Brown
displayed excellent service and was very professional with myself and assisting my neighbor on some issues w/her system.

Brian and Dennis showed up on time, we re very professional, knowledgeable and helpful. We re very happy with our service

Jason T. Diagnosed the problem and fixed it quickly. He had our heating unit up and running again quickly!

Corry and Jessie did a fabulous job! Very nice men and very efficient in their work!

Jeremy Stiles has been out to my place for a tune up twice now. Did great work both times and was very informative on the condition of our unit. Nice guy and easy to talk to. Hope he stays on my route.

Kendric Roberts was great found our problem promptly. Would be a pleasure for you to send him again.

Corey Hart was my technician I was very satisfied with his work,on time,efficient very nice young man.