Review of Norrell Services

3 years ago

March 16, 2016

March 16, 2016
Have used Service Experts for several years to maintain my A/C unit and they have always done a fine job. Yesterday I needed a quick service call. I was hearing sounds from my unit that spelled trouble I was sure. The man taking my call scheduled me that afternoon, much to my relief. What impressed me was his professionalism but with a personal touch, not the "call center" feel. I later learned this was Jeff.

My tech, Luiz, showed up on time and, with some clever detective work, diagnosed the mysterious sound and took care of it. He was professional, polite, explained everything to me, couldn't ask for better.

This is the first review I've written but I wanted to express my appreciation for such great service from both Jeff and Luiz