Ashley was amazing. I had a small warranty issue with my Frontier. She managed to fit it in the next day and the team did a fantastic job. They even found and fixed two other minor warranty issues while they had the truck. Great team. Great service.
Ashley is my regular service advisor. She always is such a pleasure to work with always knowledgeable and trustworthy. I would buy another Nissan specifically because of Ashley and your service department.
I went on KBB to see how much I could get for my car. In no time, Mark phoned me and was available right away to see my car. When I went there, again, there was no wait time. Mark was friendly and very courteous, which was especially kindly, since I have a hearing problem and we kept our social distance -- something us old folks really appreciate from the younger generation. It was a very pleasant experience!
They were friendly and they knew a lot about the car. Blake is the person to work with, service and communication is the key to any purchase.
TERRIBLE EXPERIENCE!!! They don't care about the customer, they just want your
money! Wanted to trade in an older model Altima for a newer used model. Went thru trade in/finance and were happy to take one home.
OH NO...they call back the next day and say that they can't finance the loan. Bring the car back or pay more $$ for a new car that they can finance. How F*#!!'d up is that!
How could the sales team and finance dept close a deal with us quoting a 72 month loan pymt knowing that "btw" used cars can only go 60 months? How inefficient! They kept trying to put us in a 'new' car and offered nothing else.
Unwinding a deal is unheard of! Unprofessional! Shady deals! Wasted my time, lost out on work, mgt doesn't call back!
NO ONE SHOULD EVER DO BUSINESS WITH THEM!!! NEVER! NEVER!
I was helped by Gavin, he always kept me inform on the work that was been done on my frontier from the time I got there to when it was done
Our salesperson Mark, made sure that we were happy with our purchase. He went out of his way to find the car and price that we could be happy with.
Great service as usual! We had the tires rotated, oil & filter change
Excellent service and customer support. I am satisfied .
Moved off island, so no vehicle purchase. Had maintenance done on my 2008 Nissan Titan. The team including Jason in maintenance was awesome. Will definitely recommend this spot to anyone I know who needs Nissan service.
Cory Assuncion was easy to work with and good maintenance department
Gavin was very good with communication
He would keep us posted with our truck. He also has a great smile. He made us feel very comfortable and he even had our truck washed. Mahalo to all Nissan staffers.
When you buy an electric car and wait 9 months on the fast charger to be repaired that's far too long.
UPDATE: 2 years ago I was disappointed with the fast charger at the New City Nissan dealership. It's GOTTEN worse! I think they just don't want tro provide the service they promise when they sell electric vehicles. It's a SHAME! ELECTRIC CARS ARE SO AMAZING! Shame on the dealership for not providing the fast charger. 10 months per year of OUT OF SERVICE is ridiculous.
Mr. Blake Nishimura was outstanding. He explained everything about the veh we were thinking of purchasing. After his explanation and the break down of the cost associated with the offer. We decided to purchase the veh at that time. The entire process was very smooth and comfortable. Well definitely go back and recommend to others.
I was there with my mom, husband, and 1 1/2 year old son. Picking out the car was easy. We went in with an all cash deal and made that clear once we made our decision. It was getting close to lunch time and I needed to feed my son. We were told that we were almost done. That was around 1pm. My husband left to go to jack in the box to pick up a cheeseburger for my son, but he, my mom, and myself decided to wait since we were supposed to be done soon. We did not leave the dealership until 4:30 PM. The sales person was great, but the overall experience was poor given the long wait times and poor communication about what was taking so long. To be honest, we felt like hostages at the dealership and my poor son was borderline going to have a melt down because we also ran into his nap time. I get that "sealing the deal" is important, but I did not feel like they put my family 1st. Rather the sale was the most important. I guess the plus side is that we got the car for a good price and my family loves it.
Always receive awesome service, prompt attention, and adequate waiting time. Jason is our go to guy for all our service needs and he never disappoints with his personable customer service and attention to detail. He always makes us feel welcomed, like family.
We continue our loyalty, commitment, and relationship built over the years at New City Nissan. The customer service that we receive is exceptional and we are glad to be apart of their family!
I came in for a oil/filter change while also having my tires rotated. I was told it would take about an hour and a half which is reasonable, but my car was finished within under an hour! Not to mention my guard under my car was hanging from hitting something on the road and they even fixed my guard for me! Awesome service! Thank you, New City Nissan!
Worst Nissan dealership I've ever encountered.
I purchased a certified preowned 2013 LEAF, which meant it went through a rigorous, 167-point inspection. One day after purchasing the vehicle, I noticed an issue with roaches. Once I opened all compartments, it was apparent that the vehicle was infested (eggs/shells in the trunk area). I eventually fixed the problem myself. A few days later, I used the windshield wipers during a light rainstorm, and quickly noticed they were dry-rotted. I fixed that problem as well. Both of these problems were minor, so I wasn't too upset at the time; however, a few days later the air conditioning went out. When I took the vehicle to New City Nissan, they informed me that it was due to a recall that hadn't been completed yet. That's when I finally realized the 167-point inspection was just words on a piece of paper. All three of these problems would've been caught if the inspection was completed and checked by a supervisor.
I haven't been to the other Nissan dealership on the island, but I highly recommend you avoid New City.
I was so pleased and impressed with the precautions taken by you folks to keep everyone safe. The seating was arranged with distance between and the employees were super vigilant about keeping distance as well. Well done!
Thomas checked me in, he was professional and did everything right.
I went in for service. Exactly what I expect from a dealership; professional and pricey. The lounge was nice though.
Always good service at New City Nissan. I like that they always provide what is needed and don t try to upsell services or sell me things I don t really need or want. Thanks, Jason!
HORRIBLE service. Typical scammy type of sales people and sales manager. I bit the bullet anyhow since they did have the lowest price for my lease back in 2015. 3 years later...still same sleazy sales people and sales managers. I guess thats why the sales manager from 3 years ago is gone. All the sales people are gone. I can't get any straight answers for a simple and straight forward question. First and LAST time I do business with this dealership.
Your car wash was down and the guy that helped me washed my car by hand. What a hard worker and nice gesture. He is a wonderful person!!
If you want to deal with a competent sales manager and have a stress free car buying experience, go see Derek Kam @ NCN. I had a 2 hour lunch break and found the car I wanted online. I wasn't so sure we could pull it off but in less than 2 hours I test drove, completed paperwork and drove away with my new car!! The best car buying experience ever!! Super friendly staff from customer service to finance dept. Exceptional Aloha service! Go get your new car!!
All service items were repaired and Mark had the car washed as well.
Purchased 2019 Nissan Rogue and been having it serviced at the this location since.
Located on N King St jus passed Middle Street Intersection easily visible from the street. Got a GREAT SERVICE AGENT ASHLEY who really takes care of everything. Just call her directly to schedule a day, drop the car off at 0630, have it serviced, washed and this time needed a ride from home to pick the car up when it was complete so she sent a complimentary Uber ride and left very SATISFIED! May cost a few more dollars then other places but can't beat the personal service keeps bringing you back. See you in a few months Ash! MAHALO!
Quarterly service. J. Garcia was very informative on the deficencies on my 2011 Pathfinder. He was not pushing at all on his recommendation and provided me with the information to take with me to where I purchased my tires.
Ashley provided excellent customer service. She was prompt in communicating with me regarding my services issues and provided solutions and an estimated timeframe. She suggested taking the courtesy shuttle back home and also suggested and arranged for a temporary loaner while my car was in service. Great job, Ashley! I am very happy to recognize Ashley's work and how she represented New City Nissan well!
Mark and Chris made purchasing a new car a very pleasant one. Looking at additional cars for my family later this year and you can bet I will be calling on Mark and Chris to help me.
Derek (who I originally heard from) was extremely friendly and responsive. Bill, who I worked with once at the dealership was friendly, knowledgeable, and helpful.
Very good service. Nice people to deal with. Very busy shop and so clean!
Courteous, respectful, informative and well mannered. Mahalo and aloha.
This place made me proud that I own a Nissan
The break room was awesome top notch service I ever had from anywhere in my life
Experienced squeaking brakes. Brought it in. Technician identified the problem and quickly scheduled brake repair. Came back in a week later after ordering parts to fix my brakes. Every staff member I encountered was so professional and helpful.
They were perfect, just like always. Great cars, great people, great service, just fantastic. Thanks again!
The experience was entirely without incident and quite satisfactory in all regards.
Chris White gave me a great experience leasing a car at New City Nissan! He listened and answered my questions, addressed my concerns, and followed up with me, so I was able to get what I wanted. While he didn't grow up here, he has the local boy charm and I felt the aloha. I encourage anyone looking for a vehicle to check get in touch with Chris at New City Nissan.
Had a great experience, literally had the car and all the information/ questions answered before I walked into the dealership. Went there got a great price, no pushy sales experience, no buyers remorse. Honestly, one of the best car buying experience I have ever had. Also, they were great about/with my tantrum throwing toddler.
Great customer service as always! Jason Jenkins was able to book my appointment and the person who met me at my truck was very friendly and cordial
Such an awesome experience!
This was my 2nd time getting a new car from New City Nissan, and once again it was a great experience.
Everyone was great. Terrance was such a blessing and so wonderful, had me all teary-eyed. Derek, Gavin, and Dean were also amazing. They were all so kind and caring, very opposite of the cutthroat competitive reputation of mostly cars salesmen. I felt as if they really cared and simply just wanted to help me out
Thank you Terrance, Gavin, Dean, and Derek! You guys are the best!
We went to buy a new truck. Customer service was A+. Our salesman Sherif was very helpful, dedicated, and personable. He put his heart into making sure we got what we needed, and he volunteered to stay after hours to make a deal with us. Our experience with Nissan has always been amazing, and I would definitely recommend going here!
just in for routine service i.e. oil change and fluids check, tire rotation.
We always ask for Mark in the service department anytime we have issues with our vehicle. He is very knowledgeable and friendly. We appreciate his dedication in providing great customer service.
I am very pleased with the service today. I think the service person who helped me was Garrett. I came in for a safety check without an appointment, and he got me out in an hour. I couldn't make an appointment online, since I have a non-Nissan and that would be the only downside. If you did service non-Nissans, I would still be doing the servicing with you!
Get AWAYY from this place they rent their brand new cars on TURO then they will sell as never used!
Everyone was attentive and listened carefully to my needs.
Ashley takata was very helpful with the service of my car for that I will return for more service and other things at new city nissan.
Loved the fact that Karen, my sales rep, had the insight of the Nissan frontier because she had previously worked on the production line for Nissan. She was very informative. Dean, the finance guy that wrote up my final paperwork was the best! Normally I hate that part of the deal, paying money, but he surely put up a great argument for the warranty that I could not deny. Excellent job to both of them!
Very friendly and professional. Clear and straightforward.
every time I call the salesman they don't answer always recording and take long time call you back
Deceptive business practices and terrible service. Beware of buying a vehicle from them, as they refuse to honor their warranties.
Best car buying experience ever !! Blake Nakahara took very good care of us. I came in on Friday, found a car, put it on hold while got approval from my wife. Came back at 3:30 on Saturday, and drove a new car off the lot at 6:15 !! Thank You !!!
I made a general inquiry on the Nissan website about purchasing a Nissan,and Justin from New City Nissan reached out to me by phone, email, and text! I told him that I wouldn't be ready for a couple of weeks, and he reached out AGAIN after a couple of weeks. He had the car we discussed waiting for me, and the entire process was smooth and easy.
Blake Nakahara was friendly, helpful and an all around great guy. Jon Uekawa came out to talk stories with myself and my father. Iris Tonini was informative and walked me through financing.
The service staff is friendly and very helpful. Jason always explains what the service will be and tries to get us the best possible deal.
These guys and gals are always so friendly. Every member of the staff seems to go out of their way to help customers and meet our needs. Buying a car or getting maintenance are not my favorite things To do - but New City Nissan makes it painless. Thank you all!
I missed the payments a few times last year because Nissan didn t indicate my apartment number on the bills which didn t reach me. I brought up my account to current immediately after I realized the delinquency, but Nissan has already reported to credit card companies which made my credit significantly low. I wouldn t have missed the payments if the bills came to my correct address. I am not planning to buy or lease any Nissan in the future because of this incident.
Trustful service & Great Communication!
I visited New city Nissan to have regular maintenance (engine oil change, brake fluid flush, tire rotation and etc.) and to solve some issues on my car. This is my 3rd visit for the maintenance and Ashley helped me this time. She is a very thoughtful and trustworthy advisor. She answered all my questions properly even if I had a lot of questions with my poor English. Also, she gave me some advice on maintenance.
I've had a lot of bad experiences such as lying, overcharge, not finishing at other local repair shops and tire shops which have a great review on Yelp yet. I thought all the shops in Hawaii is like that. However, I have no doubt that New City Nissan's service has changed my thought totally positively. I know that the dealership service might be expensive than other shops but, I've always re-checked their completed jobs after pick-up my car. So, I can say that they always provide more and better service than what I've expected. I hope that they keep this high-quality customer service constantly. I will stop by there again to change my rear camera when it's delivered to them. Mahalo!
Everyone we made contact with was friendly and professional. Our salesman, Antonio provided us with the best car purchasing experience we've ever had (period). He was personable, knowledgeable, helpful and a no-pressure, trust-building kind of person.
Blake was unavailable but he made sure there were two associates to take care of us. We were able to work out a deal on a new Rogue which is much better suited to our family.
I (supposedly) closed a deal today--to include with the salesman, the floor manager (Cal Delos Santos), and general manager (Mike DeMello). We agreed to an "OTD" (out the door) price in WRITING. I signed the agreement, then left to pick up my wife and a check, as agreed. When I came back, Cal D. tried to jack up the price by another 6%. I sought out Mike D., who just said sorry, no can do. Absolutely, shamelessly dishonest. Maybe he made a mistake the first go around, but a deal is a deal--the fact that they would back out without batting an eye is simply stunning. I'm hoping they realize how low they've gone and call me back, but I'm not holding my breath. YES--I do I have a photo of the original negotiation paperwork showing the deal was sealed. Shameless.
10 on everything, the customer service, technician, everything.
It was quick; my service time was short, and my car was returned to me pristine. Very satisfied
Recently got a new LEAF from New City Nissan and was impressed how customer oriented the crew was from Meghan in the internet sales department, to Casey in the showroom, to Courtney in customer service. The team made the transaction quick, smooth, and transparent. Also experienced the same excellent service with the service department when I brought in my Rogue Sport for an oil change and tire rotation.
Ashley is a very awesome service advisor, very thorough and explained everything and listen to my needs for my car,
Dishonest employee..they are not professionals..poor service...avoid if u have a choice
Leased a vehicle there and Blake was awesome! Process was smooth and got my car the next day! Will refer friends and family to Blake! Wonderful experience!
I called without an appointment to bring my car in on a saturday morning. Thinking that it would be impossible to come in right away, but hoping to atleast make an appointment for during the week. The Nissan maintenance rep said to come right down and they could look at the problem. They fixed my vehicle, and I was in and out of there in less than 2 hours. Very professional and very thorough. I had a great experience. Thank you New City Nissan :)
After multiple phone calls and 5 hours at the dealership, we had a deal. As i sat down To sign the paperwork a new manager , walked in and said, I m sorry, even though our salesperson agreed on that price, it s too low . We can t afford to sell the vehicle for that amount, we must have 2K more to profit.
Just walk away, this place is bad news.
The staff are great the lounge has good amenities and the wait time is short.
Aloha.
Ashley Takata was my Advisor for the day.
She was very Professional addressing my needs for my Nissan frontier.
She went ABOVE and BEYOND
Mahalo for the GREAT Service.
I'll be back !!!
They were super helpful! I told them what I needed/wanted and they figured out a way to help me. They were super patient with me and they explained everything in a way that I was able to understand. They always kept me updated every step of the way. I m forever great full for the team at New City Nissan!
Staff at new city nissan is the best....highly recommended
The friendly staff! After driving in the morning traffic to get there I can get a little grumpy, but the staff there always put a smile on my face. From the greeters to the shuttle drivers. This visit however, Ashley was able to help me decide on tires. I've never purchased tires before and she went out of her way to email me information/prices on two different tires to compare. I really appreciate her going out of her way to get me that information. She's super friendly and really easy to talk to. She made sure to call and update me and also did a follow up to check up on how the tires were. Everyone says I could have saved a little money going elsewhere but I say it was worth the money with the service that I get at New City Nissan. The staff at New City Nissan really set a positive atmosphere.
The managers were very helpful..and I do live my new Rogue..It is easy to drive and feels very comfortable..and loved it's new color. I highly recommend it.thank you.
Chris was great! Let us have time to decide what we wanted to do. Then walked us through the buying experience with just the right amount of information.
newcitynissan.com
