New City Nissan Review

The people here are always friendly and helpful. I always wait for my car and their estimates of how long it will take are always accurate.

This service is so nice. I just wanna ask that this service goes to everyone. Thank you guys for your wonderful service

I recently purchased a car from them and had it shipped to the Big Island. Of the 3 Nissan dealers I dealt with, they were the most organized and responsive, and very professional. 5 years ago I bought a Nissan from another dealer to have shipped and it was incredibly frustrating. Working with Derek was no nonsense and he followed up, always got back to me almost immediately day or night and kept his word. No high-pressure anything. No trying to pressure me on some expensive coating. He was also flexible in getting an accessory installed exactly in the location of the car that I wanted and was not standard. He stuck to his word and when I noticed a certain fee had gone up $4 he was quick to correct it. Overall a pretty easy and painless process!

Ralon Gella is the best service agent! He always knows exactly what to do Especially since I am not familiar with cars. He is always so Friendly and super helpful! He s the best! Thank you so much, Ralon!!

Service Dept was great. Gavin Garcia is very helpful. Excellent customer service

Jason has been extremely helpful in getting a resolution to my AV system issues.

My most recent visit to New City Nissan went well. The service advisor was very polite and kept me informed about the work being done on my car and explained the recommended services for my vehicle. The appointment was done sooner than expected which was also great. The only disappointment was that the car wash was down and I couldn't get my car washed, which was something I was looking forward to.

Ralon was very patient and attentive to my needs about my car. I had a frustrating experience at a repair shop and Ralon listened to my concerns and kept me up to date with what was going on with my car.

I really liked my service guy that dealt with me. He was very nice and patient with me. I like the fact he offered to wash my car for free

Great place for a new or used vehicle, their service team does great work. Waiting/show room is very comfy, clean, and large.

Ashley was a pleasure to work with. She sent me updates via text and kept an open line of communication. Work was performed quickly and thoroughly. I definitely recommend coming here for servicing your Nissan!

Quick and easy, was in and out before the estimated 30min-1hr wait time I was given. The staff were great! Thanks!

They take my car on time, they explain fully what they will do. If there's a problem they explain it to me and I authorize repair or replace. Ralon is always customer friendly

I was pleasantly surprised at the effectiveness of the online scheduling and courtesy and professionalism of their employees. It was my first service on a pre owned vehicle I purchased elsewhere, the car fax showed a record off having Nissan perform all prescribed maintenance, and I wanted to do the same. I likely will not only return myself, but will recommend New City Nissan to anyone looking for a new or used vehicle, or in need of service.

Love my SUV good service specially in car maintenance .

I just had my car serviced by New City Nissan on King Street, their employees are very nice and friendly... Thank you Ralon Gella who was the Service Adviser and Jeffrey Magno the Technician for helping me that day and for taking good care of my vehicle... New City Nissan on King Street are AWESOME... Thank You for a job well done...

Had a great experience at Nissan! Miles was very professional and willing to work within my financial capabilities and I was able to drive off with a 2020 Nissan Murano. Been a Nissan customer for over 20 years and I'll always be one!

We researched a lot to buy second-hand LEAF and visited lots of many other dealerships, but "Antonio" at New City Nissan successfully closed our deal with much of great satisfaction! Unlike any other car dealer sales reps, he was trying do his best to provide helpful information as much as he can (I was asking LOTS OF questions) and did talk a lot and WELL with his manager to come up with the optimal price that we wanted. My husband and I were quite impressed with this honest attitude in our negotiation process. We highly recommend to buy a car at New City Nissan thru "Antonio"! :-)

Wow ,excellent customer service. Even knowing I had ad credit New city gave me an opportunity to help me rebuild my credit and its going to be a year next month my payments is still on time never late and that s because they kept my payments in a comfort zone for me Thank you new city

NCN always has the best experience when it comes to service needs.

There were some hiccups at the beginning but they stepped up, put me first, and fixed the issues. Get job, excellant customer service!! Very happy!!

Friendly, efficient and professional staff who treated me well!

New City Nissan has great customer service. Service department is wonderful....

I can see why Antonio Hotta would be your top salesman! Overdelivers all the time!

They always do a wonderful job fixing my car and helping me to keep it maintained! Super friendly and always helpful!

Very friendly very outgoing great personality love it there very helpful.

I was very impressed with how the whole process went. I initially talked with Meghan about your Costco program and then found that your regular pricing was even better. I like how you can go on your website and see the exact prices listed as well as the extras included- very clear and concise. I ended up working with Antonio and he was very accommodating to my situation- picking me up at the airport, letting me use the car while I was there.. A plus!

I had called to make an appointment to bing my Rogue in for servicing but was unable to contact anyone. When I went on NCN's webpage, I found out that the Service Department
was closed from 8/26/20 till 8/31/2020. I was able to make an appointment for 9/14/2020. When I arrived for my appointment Mervie Cui met me. H e indicated that he couldn't find my appointment on their calendar but was able to accommodate me.

I had requested an oil change rotation of tires and a safety check. He told me that since I had less than 8,000 miles that the tire were in great condition and no tire rotation was needed. I would like to commend MervieWhen the servicing was completed I asked if my rogue had been washed. He told me that the washing station was out of order. I told him that I was 78 years old, lived in an apartment, and needed to haul bucket of water and a step stool down the elevator to my parking stall. He made arrangements to have the car hand washed. He also recommended that on the next service appointment, I should have the rear windshield wiper checked and if need be, replaced.

I would like to commend Mervie for going the extra mile for this senior citizen,

Patrick Sonoda

Our sales guy Chris White was very good at handling our request and respectful as well as knowledgeable in all types of Nissan vehicles.

Ashley was the service agent who helped me with my maintenance service. There were issues that needed to be addressed. Ashley communicate with me often with details of my car. She is very nice, helpful, knowledgeable, courteous, and professional. Ashley helped me two services ago and I requested her this last one. I'm very glad I did. I will see her again on my next service. Thank you, Ashley!

The required repair work was completed extremely well. Jason facilitated the process excellently.

Work completed on time but no car wash this time around (maybe because limited staff due to COVID 19), plus they did not top off my fluids (as they did a 35 point inspection) - electric power steering fluid was a tad low, had to end up ordering OEM fluid from Amazon as dealer wants double the price.

Service at New City Nissan is always great!
Fair prices, clear communication and friendly staff!

Service agent was very personable and efficient. He was able to get my car out quickly and with a great car wash! Customer service was exceptional!!

Sales person is very nice and patient with me. He spend 6 hours with me; I am completely satisfied with his efforts.

My friend recommended visiting this dealership because she really liked the salesman who helped her. So I also talked to Cory Asuncion, the sales consultant who took my info, sat with me for a test drive, and negotiated a lease term for me. Honestly, Cory is by far the best salesman I've ever dealt with, because he provided amazing customer service. By that I mean, he had smiles on his face throughout the whole time I was there (about 6hr), and he was 100% friendly & attentive even though I was asking him to do something difficult. Overall, he was just super helpful in terms of making things work with the budget I had. What really impressed me was that even Mark Clarito, the manager, showed me a friendly attitude during the price negotiation phase, and he was able to help me lower the cost. Bottom-line, both Cory and Mark made me feel like they were on my side and genuinely valued me as a customer. Highly recommend seeing Cory if you want a Nissan and want to be treated like you matter!

I bought a new Nissan Sentra here about 3 months ago.

The Internet Sales team were very professional and answered all my inquiries in a timely manner.

Justin was my salesman and he was honest and when he was unable to answer some questions he asked one of his co-worker. He was new and I appreciate that he admitted that he did not know the answer instead of making up things.

The finance manager, I forgot his name, was a people person. Greeted me with my first name. He was a full of energy. The whole atmosphere at the dealership was lively.

I was able to get zero percent interest on my car which what I was looking for. Before this, I was at Honolulu Ford and they gave me 4% APR even though I had a good credit score. We also went to Servco Toyota and they too gave us 4% APR.

Overall, this is a good place to start looking for a new car or used car. Check out their website, it is pretty up-to-date and they use quality camera to get all the details on their photos.

Antonio Hotta was extremely good as a sales representative; helpful, knowledgeable, easy to talk to, very obliging, flexible, trustworthy. He was never pushy or aggressive, just made sensible suggestions when I wasn't sure which model I wanted to buy.

Derek and Antonio exhibited exemplary service. They went above and beyond to make my first new car buying experience a memorable one.

My husband wrote a review already so no need for me to write anymore negative things. Military family stay away from this New City Nissan and go to Tony Nissan instead. I wrote a review for Tony Nissan instead. Tony Nissan is way better. New City Nissan can learn from Tony Nissan. As soon as you go to service someone is there to greet you and take your keys not like at New City Nissan where you wait until someone decides to talk to you. When they finally do it's like you are an inconvenience.

Everything was great until I opened the passenger side window for the first time since we took the vehicle (2019 Nissan Frontier) home. A sort of what appeared to be a gasket of the window was pulled off its track when I closed it & left a glue-like smudge on the glass.
Unacceptable for a what is supposed to be a new vehicle! I wish to return the vehicle.

Dayne Aragaki was awesome. Greeted me with a smile and showed me around the lot and shared with me the different models of 'used' rouge's.
then, showed me the 'new' rouge. it was beautiful!
Again, Dayne is professional, not pushy, knows his vehicles and very friendly and helpful. i would purchase other vehicles and would recommend my friends and family to see Dayne...he's the BEST!! Thanks Dayne!!
Looking forward in many years driving my rouge and servicing my car at New City Nissan.

The service department is da bomb, our service representative took so good care of us and the service was quick. Please give him a raise.

It was awesome!!! Ta'Darius knew a lot about the Frontier I purchased. He followed up with me even after the sale....

got in there and walked out with the car i wanted 4 hours later at a price i was alright with. very smooth experience.

My service tech Rolan always let's me know what's going on with my car. AWESOME!!

My regular technician, Mark, always makes sure that my vehicle s taken care of ASAP. He and his team provides spectacular service by listening to my concerns and needs. While not pressuring into service purchases, he advises on suggested services that will need to be done soon.
I appreciate all the wonderful and friendly service. New city Nissan show their appreciation of my business. I also appreciate all their services.

It was so relaxing to make a deal. Granted I didn't do the back and forth bargaining. I was happy with the price and rebates. Would've liked the full Kelly blue book assessment trade in value, but I'm still happy with the outcome.

I came in early for my appointment to ensure I was there on time. The Service Dept took my car in early and the service was completed minutes after the actual appointment time. More than satisfied with the service I received.

Went in for my first oil change. As usual staff were friendly and attentive. I was in and out in no time.

Sales person Ben was outstanding. Very patient. Loved the deal we got.

great service and very helpful staff. This is the best Nissan dealership I have been to

I came in for a regular maintenance check, and the service was prompt, courteous, adn the work done swiftly. The staff member helping me was very polite.

Ben To omalatai was extremely helpful and patient. Would buy another car from him. All staff from the beginning process explained the process well. Justin calling and setting up an appointment with the vehicle we were interested in up front, Ben, Blake the finance mgr looking for the best possible interest rate. Mieko Okimura setting up follow up appointments.

Fast, reliable service where I always feel welcome. Great staff and waiting room.

Terence was great. Only one that came out and assisted me in the entrance when I pulled into parking lot.Made the car buying process much more pleasant..

Easy to make the appointment online, fast and efficient service

I utilized New City Nissan to evaluate a used car I was considering purchasing from a private party and appreciate the great service I received.

I never write reviews, but I am so happy with my experience that I had to write one. I went buy a car, not really expecting to get approved because my credit is horrible, but I was desperate. Brian and Blair worked with me and the bank and were able to get me in a 2015 Dodge Dart that I love. And not only did Blair get me financed, but a few days later he contacted a different bank which was able to finance me for an even lower interest rate! He definitely went above and beyond and made my experience easy and my payments affordable. I definitely reccomend!!

Our sales person Mike Choe, was great. He didn't push us into the purchase and made sure we were 100% positive we wanted the vehicle.

Our Salesperson (Antonio Hotta) and Sales manager Derek were exceptional.
Everything was explained thoroughly and the amount of time spent at the Dealer Center was reasonalbe

Currently sitting in the dealership just wanting to look at certain cars and not buy one yet. They are super helpful already! Brought us inside to look at their inventory online because it's hot outside, we have two littles, and they have a 7acre lot! Our dealer is bringing out exactly what we want and not trying to push us to buy a car!

It was great. I wasn't expecting it to be as well as it turned out.
Antonio Hotta worked with me, made me fell comfortable and I now have a new car . Thank you New City Nissan.

Great service, willing to look at my concerns about my rear driver side rubber trimming. It was loose and service tech attempted to harnesses it back as best as they can. Thank you for going above and beyond.

I brought my car in to have the brakes checked about a year ago, and they said it only made the squealing sound because my car was cold even though I insisted it was more than that. This time my service advisor listened to me, and made sure to double check on my concerns, and actually fixed the problem.

I was hesitant to return to your location after last year, because I felt like my concern was just dismissed, even though I knew it to be true. I only returned out of loyalty, but I m glad I did. Please make sure your advisors listen (and not just hear) the concerns of their customers - it really does make a difference in loyalty. I am seriously considering buying my next car from windward Nissan, as they give all new car purchases free oil changes for life. This might be something you look into as well...

Getting back on track...my service advisor this time really listened to me, and promised me that he would have the mechanics look into the car closely, then called me when he got the results to let me know the status. He also offered to wash my car for free, which may seem like nothing, but was truly the extra step. I forget his name, but he truly exemplified great customer service.

Sales Consultant Antonio Hotta was very helpful and understanding of all my concerns.

Don't buy or lease here!! So shady with a so called extra fee's. So mainland style $$$ No Aloha.

Jason really goes over and above when I bring my pathfinder for servicing

Quick service, and of course very knowledgeable and friendly.

I started the process online and set up an appointment to go to the dealership where I was introduce to Arnel Belonia. He provided a very positive experience throughout the sales process. He was well informed, answered all my questions and was very pleasant throughout the sales process. He also followed up with me after the sale was finalized which continued the excellent impression I have of Arnel and New City Nissan. I have never previously owned a Nissan but due to this experience, I have told several people to consider a Nissan, the New City Nissan dealership and more importantly to contact Arnel Belonia!

Serviced my Rogue here, decent service, shuttle service was prompt, clean and safe. Didn't push too hard to upsell me on other services

I was having issues with the transmission of my 2017 Nissan Versa Note. I submitted a service request to New City Nissan which was responded to promptly. New City Nissan was very responsive and communicated with me throughout the process. The issue with my transmission was resolved really fast and I'm back on the road. I appreciate New City Nissan's assistance with my issue!

The salesperson did a very good job. He was very gracious and had answered all my questions.

Staff was knowledgable, friendly, attentive and gave a good description of what tasks were performed.

Wonderful service! Great people and very knowledgeable! The dealers help to take away the stress of buying a car and make you feel very comfortable! I would recommend going to Luke Kaumatule for your next car purchase!

I am very thankful for my vehicle to have a routine maintenance service.
I was also surprised that the person & mechanics who checked in my car went the extra mile to do a battery test, and install a new battery.
I am very Thankful
Thankful for My maintenance plan
coverage, which I have purchased!!

Thank You Ashley for helping Me
and My Car, with our wants & needs!
Good Customer Service Ashley
Thanks Kevin

Chris White and Bill Cousino were flawless. They gave me a perfect experience ! They exceeded my highest expectations. They were very professional and demonstrated the highest integrity. They demonstrated a very high degree of knowledge about the Nissan Pathfinder. They were very prepared when I arrived to see the car. I saw the car I requested very quick and it had all the features I wanted.

They walked me through the entire process to purchase the vehicle, and clearly explained each step.

The actions of Chris and Bob reflect great credit upon Nissan.

Just got started with shopping around for a small SUV. started with a courtesy call from Justin, very friendly yet professional, unlike other dealership who called me at 6:30am....went in same day and was referred to product specialist Luke. Great service, very thorough with explaining different trim, helpful suggestion, NOT pushy at all, and best of all, a sales rep that actually listened to my wants and needs. Ended up with only test drive but will definitely consider buying from these guys in the near future.

Fast quality service experience with awesome amenities...Thanks New City Nissan!+++++