Lauren Yasaka

Review of New City Nissan

I was there with my mom, husband, and 1 1/2 year o...

I was there with my mom, husband, and 1 1/2 year old son. Picking out the car was easy. We went in with an all cash deal and made that clear once we made our decision. It was getting close to lunch time and I needed to feed my son. We were told that we were almost done. That was around 1pm. My husband left to go to jack in the box to pick up a cheeseburger for my son, but he, my mom, and myself decided to wait since we were supposed to be done soon. We did not leave the dealership until 4:30 PM. The sales person was great, but the overall experience was poor given the long wait times and poor communication about what was taking so long. To be honest, we felt like hostages at the dealership and my poor son was borderline going to have a melt down because we also ran into his nap time. I get that "sealing the deal" is important, but I did not feel like they put my family 1st. Rather the sale was the most important. I guess the plus side is that we got the car for a good price and my family loves it.