Mutua Madrileña (Infomarktel) Review

Simply a vomitive insurer, do not take out policies with them, I repeat, do not take out policies with them, they only want the money from the policy but when it comes to solving problems they do not want to know anything

The worst experience of my life. You pay to get a bad service, zero nearby workshops, roadside assistance to cry

Whatever the price of your insurance, we'll lower it! And once you are our client we will upload it to you every year, even if you never disassemble it does not matter. So in a few years you will pay more than in any other company. Ahh and if you want to leave we will not make it easy for you because we do not share data with other insurers and if you ask for a loss certificate we will see if it arrives and when.
NOT RECOMMENDABLE

I've been since December 28, more than a month and a half, waiting for you to solve the problem of a leak caused by the neighbor above. During all this time I am sleeping on a sofa bed since the room has been filled with mold by the water. Not to mention that the bathroom plaster is to change it whole. This is a total helplessness. I have called about 9 times and in all they tell me they will call you, and here I am still waiting ... I DO NOT RECOMMEND ANYONE.

I went to do a survey to insure the car. They open very early in the morning and are very fast.

Very nice offices. Another thing is the price and the response of the insurance.

I had a hard time solving a part where I was not guilty

Probably the best insurance company in Spain for treatment and professionalism

After more than 50 years with them, I have policy 42. *** Nothing to do with what it was. They are no longer competitive in prices, after so many years I am paying more than in any other. They no longer have any details, no fuel vouchers or anything. NOW THEY SPEND THE ENTIRE BUDGET BEFORE DEDICATED TO THE CUSTOMER ON MISLEADING ADVERTISING ... Come to the mutual ... so what? It is a real advertising bombardment and as in all bombings someone loses, in this case the naive customer.
Let alone their advisers on the phone, the poor no longer have arguments to retain the client.

An unscrupulous insurance company like all the others

Home insurance is bullshit, it doesn't cover anything at all ... and the car goes up every year for no reason, they don't make discounts to those of us who have old policies ... it seems they want you to leave because you don't convert them already...

It has been fast and I liked the center. An attention from the person who processed the change of roles of the agency very well
A young boy. The truth is that a treatment like in few places

SHAME, we have been trying for 8 months to collect a repair shop with an All Risk insurance with franchise. Always putting off, referring us to provide new documentation or to do new procedures. In addition, they ally themselves with their concerted workshops not to provide such documentation. I guess they are waiting for the deadline to sue. Then they sell that they help families in times of COVID and we with 3 children and about 4,000 pending collection by the MUTUA.

If you give 3 parts without being guilty, they do not renew a scam ...

I have been a mutualist for over 6 years, so far I have not needed access to anything.

terrible attention, if you manage not to get bored in a wait to be attended to endlessly. When someone takes care of you, it is from a CAU that follows your procedure and not an insurance professional.

For the impossible website,

All the procedures in a single room. With this system you see how many people who have come a long time after you do their business. 23 minutes of waiting

Modern and well-designed headquarters of the mutual. Efficient and friendly staff.

Good insurer with all kinds of products, all top quality

I give it a star because you can't put less.
Much campaign to attract new customers by lowering the price, but those who have they do not take care of anything.
Even if you don't give parts, they raise the price and in the end you end up paying more.
Experts discuss everything with you as long as you don't fix it.
Customer support just tells you they can't do anything.
Think about it before coming to the mutual

Insurance that is worthless. They robbed me on vacation and they tell me they don't cover electronic devices. They only cover the furniture. Who takes the sofa and the bedside table on vacation? If you want real insurance, don't hire this one. My friends were robbed too, and they had maphre and it has covered everything. I just hope you find this comment useful and don't waste your money. I leave a photo as proof of things, which supposedly does not cover. In which he says nothing about electronic devices.

This month I am celebrating my first five years with Mutua. For now, everything has worked for me wonderfully, they offer courteous and timely attention. More than recommended.

Be careful when taking insurance with them, they send you a renewal letter with a price and then you receive a receipt with a higher price without notifying you. I give only one star because 0 there is no

I have been waiting for an assistance in Madrid for an hour and a half, very well connected with M30 and m40, I think it's a joke, I call and they tell me that they had an accident on a Saturday at 9:00. The mutual is not what it was surely change insurance. Thank you

All very nice and cheap until you have an accident. In my case the fault of the opposite, I reached a traffic light and I stopped, with crowded police. But according to three experts from the company, my car did not burn due to the impact of another vehicle at more than 80 km / h, but was driving with the vehicle's engine burning. And if you do not agree, hire an expert or three who say otherwise and report to the company. In short, if you want to be covered, go to a real company.

Good morning, a week ago I was hit by a vehicle insured with a fully comprehensive mutual and although the opposite assumes the blame and we fill in the friendly part. The mutual not only does not defend me but gives the all-risk reason for not paying the repair.

What a good company the mutual ...

I feel helpless, defenseless.

I imagine that since the same scammer who has charged me pays you, you will do nothing to remedy it even if it is your job.

Very little honesty, the world is going badly.

Greetings

A useless phone. More than 25 minutes on the phone listening to announcements of the mutual and the same song, at least they could change it.

They give me my car sinister, worth 1500, they don't give me that money. The repair is 3000. I have been waiting for more than a month to receive a supposed letter that has to arrive at my address. I have already called you more than 10 times to send it to me by email, and nothing.
On top of that, the insurance tells me that my personal damages should be claimed with a lawyer that I designate that hers for having gone 72 hours after the accident washes his hands.

In the end I had to go to the central offices of Madrid, being from Ciudad Real, this is a shame.

I had until this year a full-risk Dacia Duster with a franchise of 200 euros for which I paid 629 euros per year. He was supposed to have all the bonuses.

I had the renovation at the beginning of January, like every year and even there "good".

Due to fuel consumption, passive safety and change of family and housing situation, with which an SUV was impractical for some months that I intended to sell it, which happened at the end of January when I had the opportunity to buy a VW New Beetle TDI of 90cv in perfect condition. A less powerful car (15cv less) and infinitely safer.

There begins the messing. I call to change the car of the policy and the first thing they tell me is that at all risk they do not assure me because the VW is over 8 years old and "not worth it".

I get so many hits and difficulties for all risk (you wait, premium shot, expert opinion, etc), I say it is worth it, to put me a third party plus. At least that way, I save something.

I supposed (for simulations and other offers of other companies) that I was going to stay in half or less ... but no, they tell me that they make a refund for difference of paid insurance ..... of 137 euros, the premium being 492! (for a third party plus, remember).

I get pissed off, I tell you that that is total usury and that it is inadmissible. They tell me that if I am not happy, nobody forces me to contract with them, that they leave me the policy in suspension for up to 5 years, but that not a euro of the 619 that they had already charged is returned.

Once you have paid, you have nowhere to grab and I had to swallow. But I warned them that they had just lost a client and that they would see if it compensated them to nail you for a year so as not to see your hair again in life.

The funniest thing is that on October 24, they give me the renewal price (for once they meet by reporting 2 months in advance), and just in case 492 seemed "little" to me, they want to put me 534 without having given one part! (remember, Third Party Plus) A rise of 8.53% "because yes".

I call to tell me how to unsubscribe and pass me with retentions, where they ask me why I want to go. I summarize the story and ask if they seem few reasons and there we enter the largest piece of bullshit that have ever told me:




4th Who understands that 534 for a Third Party Plus is quite high, but "each car and driver is a different case" (ahh! Now everything is personalized even if it is a "mutual"!)
5th That in compensation, I was offered an Amazon gift voucher worth 100 (I tell you that you can put the check where it fits)
6th He asks me a few moments to talk to his coordinator, and after a while he tells me that they offer me an Amazon check of 250! "Because you are a very good driver and your file with us is faultless" (And it would not be easier to deduct 250 from the premium? "No, that is impossible").



Some mercachifles, speculators and candies with all the letters. The new insurance, reputed company and with more coverage (lighthouses, for example): 358.

KTDN, Mutual!

Pathetic insurance company, from the age of 18 with them paying, without giving parts and in the last renewal of the car insurance 81 euros more, called to see what this difference is due to and the answer is that it is yes or yes, nor a compensation formula or something, the answer by phone is basically that I find another, pathetic company, pathetic loyalty system, pathetic company, it hurts that Google has to give you a star yes or yes, I will not recommend you to anyone and I will try in every place that can speak ill of you and not recommend you, pathetic.

I have gone to renew the driving license. Good facilities. The pity is that they do not have open parking. At least when I went in the afternoon. Very professional and polite staff. I was processed quickly and with the added savings of the cost of the photographs and the psychotechnical. It is the second time he processed it in his offices. Very satisfied with the service. Totally recommended.

The offices are spectacular but be very careful if you have a loss with this company ... 1 / minimum coverage .. 2 / ... do not take the vehicle to your workshop but to the nearest, 3 / also try to place pieces that are not originals in the repair of your vehicle 4 / the appraisals are of a minimum amount and always 5 / you will have to discuss with the company the repairs in how much the blows are a bit important will try to give sinister your vehicle and send it to the scrapyard with 4 dollars even if you can have a reasonable solution

6 / if you have an accident, you have the insured and who is the driver of the vehicle despite being obliged by law 35/2015 to inform you with clarity and transparency but never comply correctly and hide their own obligations do not forget to demand the motivated offer they have an obligation to give you in writing without any obligation in the event that you are injured in an accident
I would never recommend you as an insurer or as a client that I have been or as an injured party that I have also been

I say it with full knowledge .... decide whether to take this coverage or for a little more money you have decent insurance in another insurer

I tell you that there is and I say it without any economic interest

Don't you think about leaving with them. Have an accident and it turns out without spending a month I deny my rehabilitation and my partner, according to them last month when only 24 days have passed. They are incompetent. And the answer is that what the agreement says that only use it when they are interested.

I am writing to you to communicate my outrage about your management, I feel deceived by you regarding a part xxxx / 2020 that was issued on June 8, 2020 and to date there is no resolution, nothing more than deceit saying that The Arroyomolinos police number number xxxx2020 has not arrived when the local police have verified that they have requested it and that it is being collected and not issued because you have not proceeded to pay the fees for its shipment. I have had to advance the payment of the repair of the vehicle, I have sent the invoices for the repair, name and telephone number of accident witnesses, photos and even the number of the attestation. I call the mutual every day and I only get cheated by the company that is supposed to help and look after my interests and I get the opposite.
Between my wife Marta mm with DNI xxxx c we have three vehicles insured with you and we are going to proceed to unsubscribe given the incompetence that they have shown with their actions. I REQUEST AN IMMEDIATE SOLUTION or I will proceed to file the complaint that the police have suggested to me for fraud.

I put a star because minus 5 doesn't let me. You are the worst in the world, especially the one you have for the parts of vehicles, you have denounced my brother, because they have stolen the seats and you do not want to pay them, in addition to the consequent morning that has been stuck in the dungeons because of you . Be careful that as they steal something, they will claim that it was you not to pay you, and that they will report you.

Quick appraisals. Very competitive prices compared to the competition. Good network of workshops.

I have insurance in this company out of sheer inertia, nothing more.

Great place for concerts. I have performed here and also been in the audience. It's amazing hall and have great perfomances

It was all very fast and the agent who attended us was very friendly and efficient. Very happy

Disappointing experience. Policy with many hidden and related clauses that make it impossible to know in a simple way what it covers or does not cover. Finally nothing is covered. Watch out! They always send the end of insurance statement 1 day before you have to communicate your decision not to renew. It happened to me in the car and at home.

A real lie. "We improve the insurance whatever it is" but they do not say where, because it is a LIE, they put the excuse that the program is wrong. What happens is that you cannot. Tell the truth that would honor you much more. If you can't you can't. I may change my insurance but for the attention and benefits still paying more, but certainly not with misleading advertising.
The only good thing was the attention of the telephone staff, at least the boy who attended to me. For him it would give 5 stars.
TREMENDA DISCEPTION.

Very good attention and usually are not very long waits if you do not go on busy schedules.
Even so, there are many agents attending and the treatment, at least in my case, very correct and efficient

By catching a policy they are capable of almost everything, they give you 50, they give you a discount of 100 the first year ... well, a little curious methods.

On the way to the beach our car broke down, and they responded very quickly. The truth that is appreciated when a company responds correctly with its services.

Customer service platinum. The renewal of the driving license, for one year and with a medical report on patients undergoing chemo treatment, according to the law, is NOT carried out. Murderous treatment

Good Cia works quite well at good prices. He has recovered his values of taking care of the mutualist

In home insurance works frankly wrong.
On two occasions I have called them and the professionals who have sent me have aggravated the breakdowns more than they did.
They do not send you another you have to make do with that company.

It still has a good price on car insurance and although it is more expensive than many others it gives better service. In the offices you are served efficiently and quickly. In life and home insurance if they are cheaper than others. I suppose that since they have just started as soon as they take on prestige they will go up as has been the case with car insurance.

I have only been in the auditorium, large capacity and comfortable seats and biden equipped.

Your motorcycle full insurance does not cover breakdowns.
It is a "great" risk that does not cover you for all the risks.

The worst, they always have excuses not to cover the damages and then claims and they don't pay attention to you and you spend a lot of money on the phone, I'm going to take out all my vehicles. I do not recommend it to anyone

Come to the mutual! While you are fed up with bringing your car to the mutual, we improve the price ... the customers who are in it raise us on average 100 euros at least, not by parts, but for REGULARIZATION OF THE ACCIDENT RATES OF THE SPANISH AUTOMOTIVE PARK, we are going a real nonsense.
More and more it looks like mobile companies, scammers ...

Great and modern installations, but the staff seems quite tired since you can notice they are not super friendly

Good attention from the staff. They speak the right thing and if they can solve the problem. Thank you

MISLEADING ADVERTISING.
I do not advise this company, they do not lower the amount of the policy in the first three years as they preach in new hires and in reference to the two-month extension of the covi 19 to the payment they do not apply or discount it, I believe they are already deceiving customers futures ,,,,,,,,,> I DO NOT ADVISE THIS COMPANY ,,,,,,,, I will go to the expiration of policies after many years in it

Terrible service in its agency, excessive waiting time.

One of the insurance companies where common sense prevails when dealing with an accident

It is great that you help in the payment of insurance to self-employed and self-employed workers except those affected by an Erte, which is the majority of the population. It is to be thankful. I am clear that I will change my insurer. Thanks for your help

CHANGE BEFORE HAVING PROBLEMS, AFTER IT WILL BE LATE. As you have a problem with the MUTUA, ARESA is how if they did not have customer service, it is terrible.

Bad company I have had an accident because of another the other company has pleaded guilty from the beginning but my company after 2 months have closed an expert opinion and worst without telling me anything and without warning. My car goes directly to the scrapyard because of my company and mr doggy
Ladies and gentlemen, don't go to Mutua because they only want their money

They have very good coverage for the price of insurance. It is worth it because they give you guarantees and security before any problem and I have had bad experiences with other insurances. In addition there are discount promotions with the mutualist card that are quite interesting.

A star for not being able to put 0.
Nefarious attention. They can not give you more than 3 blows in a year because they take you out of the safe where they saw this? What a panda of scoundrels.
When Mafre direct line and fenix in life they put a hit like that.
3 cars that we are going to remove the insurance with you. Keep going so you go great