SHAME, we have been trying for 8 months to collect...

SHAME, we have been trying for 8 months to collect a repair shop with an All Risk insurance with franchise. Always putting off, referring us to provide new documentation or to do new procedures. In addition, they ally themselves with their concerted workshops not to provide such documentation. I guess they are waiting for the deadline to sue. Then they sell that they help families in times of COVID and we with 3 children and about 4,000 pending collection by the MUTUA.