Monarch Pool Care Review

I am not a pro when it comes to pool issues, since this our second year with a pool, my wife and I went crazy with cheap algicide, now we have crazy soapy pool, so I took my water for testing at Monarch pool, I had the please to talk to Ruth, she was so friendly, understanding and patient with me.. she explained what is going with the pool, how to fix it, she taught me stuff I didn t know, and she did all this stuff before I even bought anything from them.. thank you much Ruth and I will definitely be back..

We chose to purchase our hot tub from a local dealer, and are glad we chose Monarch. They were knowledgeable and took the time to explain the features of different products. The purchase, delivery, and setup went smoothly - it was nice knowing we had a personal contact at Monarch who quickly addressed any questions or concerns. No regrets on our decision to purchase locally and support a home town business.

Ever since we moved to Stafford 7 years ago we have used Monarch for our backyard pool and hot tub. They have been absolutely wonderful. Amazing customer service and a very knowledgeable staff.

Excellent service, on time, friendly employees who always have time to answer your questions. Prices are comparable to other stores if not cheaper. They do all the work for opening and closing your pool and they cover more things in their lists more than other companies. I have used other companies in the area and have not been satisfied with their work or their prices for said work. I would recommend them any day of the week.

We had to have a pump replaced in our hot tub, Steven came out and was professional, knowledgeable, informative, communicated even when the company sent the wrong pump. He called got it all straightened out, had it ready to go when the correct pump was delivered. Even during their busiest time they worked me in and got it done. They are awesome

We have been dealing with Ruth and Len from Monarch Pool for the past 17 years and would not anyone else taking care of our pool!! Their customer service is excellent!!

Steven was absolutely awesome and extremely patient. I had water delivery issues.

Recommend Monarch Pool Care to anyone who will listen.

Monarch Pool is GREAT! Every time I go in, the people are always helpful and very knowledgeable. I love going in, because I always walk out with what I need!

The Monarch team is provides excellent service and are always courteous. They ve helped me resolve every issue I ve had with my pool over the past 5 years probably some of the worst they ve dealt with. I highly recommend them.

The guys have always been prompt and professional. They get the job done quickly!

Always so friendly and helpful. We have no idea what we are doing with the pool that came with house and they have walked us through every step.

Maintenance crews are good but I feel Monarch exploited the service call charges. I called to tell them the pump was not working and that I had vented the pump per online instructions but still the pump would not come on. So they sent an individual out to confirm the pump was not working (which I had already told them) and they had to order a pump. So I was charged $155 for a 10 minute service call to tell me what I already knew. Then I had to pay another $155 service charge to have them come out to install the pump. So a total of about 1 hour of work cost me $310. Also, the Caldera hot tub I purchased from Monarch was only about 2 and a half years old (6 months out of warranty). Total bill was almost $1000 to replace a part that should not have failed in such a short period of time. Not a very good testimony of the Caldera product. I will think long and hard about where and the brand when I purchase my next hot tub.

We have been using Monarch since 2007. They have always been very courteous and knowledgeable in all aspects of pool care. The one trait I like best is there are no hard sales; when they test your water all they do is provide guidance on how to rectify the issues. Monarch was also the company we went through to purchase our Primo XL grill (we highly recommend this grill, it is awesome).

Love shopping here great service and great employees

Love this place very friendly and knowledgeable. Great customer service also They are not about selling you quantity but quality and I like that about them. They will tell you if you don t need something they are not about just trying to sell sell sell. It s hard to find places with that type of customer services.

The customer service is exceptional! Every interaction we had with the owners, managers and staff was extremely positive and all were so kind. No question went unanswered. It is rare to have such an enjoyable, pleasant and personal shopping experience. Monarch Pool Care should be the standard model for businesses to follow. Extremely impressed.

Extremely experienced and helpful. I will absolutely continue to seek out Monarch Pool Care for all my pool care needs. Thank you so much for the outstanding services.

Absolutely superb service. We had a leak in our pool liner and Austin was able to immediately locate and fix the leak. He also thoroughly checked the entire liner for additional leaks. Austin's efforts are emblematic of the outstanding technical and customer service Monarch provides it's customers. Len and Ruth have set the standard for businesses in this area. We are grateful to have their support and will continue to rely on the solid team they lead for all of our pool services.
Nick V

Steven did a great job repairing lights that stopped working on spa.

The staff was very helpful and I will continue to shop for my pool supplies and spread the good word about Monarch Pool Care!

Great place and FANTASTIC Owners! Would never do business with anyone else!

Monarch came on time and winterized our pool quickly and professionally. Answered our questions and assured us that chemicals were all set for the winter. Thank you!

Monarch Pool Care has always had what we need to get our pool open, closed and through the summer! The staff is knowledgeable and friendly and get you in and out with zero hassle. I will always use this company for my pool and spa.

Awesome customer service and support. You can count on their staff to work the problem and sincerely work to get you what you need.
Pleasant and professional!

Highly recommend they are so professional, knowledgeable and helpful

Absolutely wonderful staff and service. We do all of our pool care with them.

I'd be lost without the helpful, competent, and patient folks here. Thank you!

Good service and a lot the stuff to buy for pools and spa

Love their service. As a newer pool owner they are always helpful and their prices are not too bad

The staff at Monarch are professional and knowledgeable on the service and products they provide.

I definitely recommend Monarch Pool Company's guys. They came, they were friendly, quick and happy guys. Worth the money.

I have been with Monarch Pool Care, for several years now and I just had one of the best experiences, so positive that I had to write a review. My old pool cover had to be replaced, so I purchased one to close the pool for the year. It didn't seem to fit right, but I thought maybe that's the way they are manufactured now, but I was wrong. After all the rain we had, it pretty much almost came off. I went to purchase a cover pump and spoke with one of the managers about it. He told me that it must have been packaged wrong and might be for a smaller pool. Without hesitation, he told me to bring it back and he will get me the right size cover. At first I thought maybe I have to bring it in and pay for the difference or something, but there was no charge at all.

If you want a great experience with your pool Care needs, you have got to get everything you need from Monarch Pool Care.

Thank you

P.S. The new pool cover fits perfectly

I love this company and they are by far the best pool company around. This is our first pool and we had them open and service our pool last season and this season they do a GREAT JOB! They also test your water for free and let you know exactly what you need and how much to put in your pool. I have it tested weekly and my pool looked fantasticlast all of last season and is looking fantastic so far this season. I cant say enough about the staff they are so friendly and patient and explain everything perfectly. They are all very knowledgeable and I always have a lot of questions lol I cant thank them enough I opened my pool on April 30th 2018 for the first time and we were so nervous that we would mess something up but thanks to Monarch everything was perfect. This is our second year with them and they opened our pool on April 29, 2019 and again did a fantastic Job If you are looking for a honest, knowledgeable, friendly pool company that does a great job you need to call them they are the BEST! Thank you to all the staff :)

Outstanding place, exceptionally knowledgeable kind and professional. Prices are competitive.

I had Monarch open my pool this Spring and the did a great job. The staff that showed up was nice enough to answer all my questions about the system and offered up advise on how to keep system running right. I just bought my home and first time with a pool, so the help was very welcomed. The staff at their office location is super friendly and always willing to offer advise or assistance with my pool needed. I strongly recommend Monarch for all you pool or spa needs.

We have been using Monarch for our weekly pool needs for years. They always keep our water looking good! When we need a pool repair Monarch has always worked quickly to get our estimate, set up our appointment, and make our repair. The pool company has always been honest and dependable!

We could not be more disappointed by the lack of professionalism and customer service. We ordered an expensive hot tub and had to go into the store and phone numerous times to try to obtain the status of delivery given that it is already a month late. Staff members did not return calls and were simply unprofessional and frankly rude. Go elsewhere if you have hot tub needs. Also you only have 3 days to change your order. So this means that it does matter when they finally deliver they have you. Which is why they don't really care to keep the communication going because they really don't have to. After your 3 days are up they dont care at Monarch Stafford. You are in your own.

Best customer service and knowledgeable in pool care!

I have been a patron of Monarch Pool Care for 12 years and they have always been straight forward and a great group to work with me in major projects for my pool and plumbing works. They are always good about trying to develop solutions due to my pool getting direct sunlight from sun up to sun down such as plumbing with schedule 40 PVC due to the lengthy UV exposure. Both Ruth and Glen, the owners are always great with my girls as well when they are in the store as if they were part of their own family.

Amazing customer service! Len was so patient with us as he explained all the differences in the spas. Thank you for an amazing experience! We love our new Bullfrig Spa.

The owners and staff of Monarch Pool Care are fantastic! They have been taking care of us for about eight years. They are knowledgeable and only sell you what you need. Ruth and Len are the best!!!

Great service and the most knowledgeable people of any pool store I have dealt with. Glad I switched.

Been using Monarch for years now. Their staff is always knowledgeable, polite, and extremely pleasant. Would recommend them wholeheartedly.

They are always really friendly when I visit. I came in here recently to get my water tested. They tested my water and soon after they were able to recommend products that would suit my needs. They were also able to answer my questions. Aside from the fantastic customer service,the store is really clean also and doesn't feel cluttered. I always have a good experience coming here :)

We've been using Monarch for several years. They have always been friendly, reliable and professional. The neighborhood store is a great place to go - where everybody knows your name. Cheers!

Stafford location - They are always so helpful, they don t over sell but give great advice and explanations about what all the different chemicals do.
Definitely very helpful, they remember your name when you ve been there a couple of times.
Worth using them. Great customer service

They CARE.The service team always takes time to explain everything!!

Very knowledgeable, and she gave me great advice for a solution to take care of an issue I was having with my pool and that advice worked very well.

Monarch pool care are the best at taking care of all your needs whether it be pool or heater hot tub or sauna the best place to go for all your needs or work.

Cannot say enough good things about Monarch Pool Care. I have been a customer of Monarch for over 7 years and they have always been able to help me, answer my questions (or get me an answer); very polite and treat all of their staff as though they were family. Their state-of-the-art computerized water analysis sure helps in maintaining a trouble-free pool for the season. I think its fantastic that Monarch hires college students who work to earn much needed money for college and Monarch enables them to earn money to continue their education and most of these students return every year .. Stafford could certainly use more proprietors like Monarch Pool Care. I highly recommend Monarch Pool Care, Inc.

Just stopped in to inquire about de winterizing my pool. Extremely satisfied with the level of professionalism and assistance I received from Ruth. She literally took the time to explain how to perform this function and provided Great customer service. I look forward to building a long term relationship with Monarch Pools.

Responsive, reasonably priced, and professional. I went in for some chemicals and received very good advice and help where I needed it.

This is my third year with Monarch Pools and it's still the same consistent great service, even during these challenging times. Thank you so much for something to count on.

This is the only hot tub location I go for supplies and water testing. The people are always extremely friendly and the prices are very reasonable.

Staff went above and beyond to not only educate me about my pool, but suggest necessary products to balance my pool without selling me extras that i did not need...Very Honest & Polite People...I'm now there every week.

I ve been using Monarch for years! At first for my hot tub and now we added an above ground pool. Their customer service is ALWAYS amazing and it s a pleasure to go there. I will never use anywhere else! They go over and above to make sure the customer is happy!

Great staff and quality work. I buy all my supplies at their Stafford location and they recently replaced my pool liner. I couldn't be more satisfied.

Always friendly and help fill and they do a great job maintaining the pool!

Locally owned and operated pool supply shop that also provide service for pools and spas. the owners are a wealth of knowledge and go above and beyond providing service and care advice.

Terry is very happy to lend his expertise to the DIYer and point you to the need materials and resources. When you do need service, they get busy and appointments go quickly, the service techs are friendly and knowledgeable.

I always fell welcomed when I walk in the door. Everyone is always nice and very helpful.

The owners are some of the greatest people I ve ever had the pleasure of meeting and working with.

Top notch service. Been using them for years. Always thinking of customers needs..

The staff at Monarch Pools is great, they are very knowledgeable and helpful.

Dropped off a Polaris 9300 for diagnosis and repair. Was told it was the power pack ($453). So I said go ahead and order and do the repair. Brought the cleaner home after the repair and had the exact same problem. Called and was told, hey just bring it back. These power packs are a two screw install, they removed the old and put on the new one. Obviously it was never tested before it left their shop, but that's not an issue for them. Just bring it back and they will try again to find out what the real problem is. So now I've made the 17 mile round trip 4 times for an item that was not even tested before it left Monarch. Had they done their job and tested the item, I would not still be dealing with this issue. Went ahead and got my money back. It amazes me how a business like this feels you have nothing better to do. Just crazy to expect them to do what they are paid to do.

We purchased a Caldera Spa from Monarch Pool Care back in 2014 and the staff has been amazing to work with from day one. The staff is super informative, patient, and friendly and is always willing to offer tips and advice to make your pool/spa experience great. We've purchased our chemicals, had our water tested many times, had our hot tub winterized, had it relocated, submitted warranty claims, etc. and Monarch is always wonderful and easy to work with. Len and Ruth are such a wonderful and kind couple and that reflects in each and every one of their employees, interactions and service calls. The Stafford and Fredericksburg areas are lucky to have such a great company around. If you go into their stores you will be greeted with a friendly smile, knowledgeable staff, and a great stock of all your pool care and spa needs. I highly recommend Monarch Pool Care for all your pool/spa needs.

We ve been with Monarch Pool for almost 13 years. They have the best staff, always courteous, professional, knowledgeable and helpful. We see no reason to seek out another company to replace them. They have provided us excellent service throughout the years and have taken care of issues with our pool due to it s age, with utmost care and professionalism. Our regular maintenance contract ensures the pool is kept in tip-top shape and ensures early detection of potential problems. Their customer service makes us feel like we are more than a client; they know our names, our service preferences, our entertaining preferences, ensuring our pool is perfect at all times, and when we speak with them, we don t have to remind them of the service history of our pool. We feel like valued customers.

Appreciate the responsive service. It is really great to have a friendly local business to turn to for assistance. Kevin

Always helpful and very knowledgeable. They don't try to sell you a bunch of junk you don't need, just solid friendly advice. I am always pleased and they keep my pool looking fabulous.

Brought in water sample was able to isolate the chemical that was out of balance. Pool now in balance thanks

Yesterday dropped off a water sample to have tested and advised owner would have son return for analysis. When our son returned he was sold over $100+ in chemicals for our SALT water pool. When we discussed our the readings with our regular pool maintenance person, he suggested we return these chemicals as they were not necessary and will be flushed out shortly due to end of season and our water was completely safe, just over salted due to improper reading on our equipment which be replaced in the spring.

This morning, less than 24 hours after our purchase the owner refused to refund our money and take back the unnecessary chemicals even though the products were unopened. He stated it was their POLICY not to take back chemicals. As a local business owner myself, I understand the need to have policies to protect my business however, I also understand the need to be flexible enough to understand when common sense should overrule arbitrary policies.

Wonderful customer service. Knowledgeable and helpful with any pool or spa problem. A great business. I m happy to be their customer.

Excellent Service. Josh and Dalton did a superior job. Thanks for your continued great service. Well done.

As usual, Monarch Pools has completed another successful pool season. Their courteous and professional service has ensured that I will seek their exemplary expertise next year.

Always excellent customer care when I go in. Super family friendly.

Always there to help me!!! Always have what I need!! So friendly

Monarch was great. I was able to do find out the problem and they ordered the part and put it on very quickly. I now have a leak free hot tub and able to enjoy it thru the winter. Monarch is a first class organization and it showed!

Very professional and efficient. Completed winterizing with total satisfaction.

Great company and owners. Expert at great pool care