T Thompson

Review of Monarch Pool Care

Maintenance crews are good but I feel Monarch expl...

Maintenance crews are good but I feel Monarch exploited the service call charges. I called to tell them the pump was not working and that I had vented the pump per online instructions but still the pump would not come on. So they sent an individual out to confirm the pump was not working (which I had already told them) and they had to order a pump. So I was charged $155 for a 10 minute service call to tell me what I already knew. Then I had to pay another $155 service charge to have them come out to install the pump. So a total of about 1 hour of work cost me $310. Also, the Caldera hot tub I purchased from Monarch was only about 2 and a half years old (6 months out of warranty). Total bill was almost $1000 to replace a part that should not have failed in such a short period of time. Not a very good testimony of the Caldera product. I will think long and hard about where and the brand when I purchase my next hot tub.