D. B.

Review of Monarch Pool Care

Dropped off a Polaris 9300 for diagnosis and repai...

Dropped off a Polaris 9300 for diagnosis and repair. Was told it was the power pack ($453). So I said go ahead and order and do the repair. Brought the cleaner home after the repair and had the exact same problem. Called and was told, hey just bring it back. These power packs are a two screw install, they removed the old and put on the new one. Obviously it was never tested before it left their shop, but that's not an issue for them. Just bring it back and they will try again to find out what the real problem is. So now I've made the 17 mile round trip 4 times for an item that was not even tested before it left Monarch. Had they done their job and tested the item, I would not still be dealing with this issue. Went ahead and got my money back. It amazes me how a business like this feels you have nothing better to do. Just crazy to expect them to do what they are paid to do.