The purchase of my RAV4 was fine; however, the ser...

The purchase of my RAV4 was fine; however, the service department seems to never honor their coupons. Today I took my car for service and also told them I wanted the BOGO windshield wipers. On the coupon it says installation included . What would that mean to a normal person? They would install them for free. When I got the bill there was a charge of $10 for installation. I questioned them about it and they said it was a mistake that they should charge for the installation of 1 wiper and offered to give me a credit for the other $5. The $5 isn t a big deal but when the coupon says installation included everyone thinks that means free not 1 wiper installation is free and the other is not.

I had another instance where I took a coupon that had Buy 3 get the 4th Tire free and also said they would match any other price. I got a quote from Sig s Tire for Cooper tires and then went to Mike Johnson. The service manager said they would not sell me the Cooper tires for that price but they would sell me a set of General tires.

Very unhappy with the service department.