I recently visited Mike Johnson Toyota and bought ...

I recently visited Mike Johnson Toyota and bought a 2015 Toyota Camry. My experience has been very frustrating and dissatisfying, and I m writing this review to warn people about what happened to me. It all began when I found a 2016 Toyota Camry and requested a quote. I was contacted by one of Mike Johnson s car salesmen, Justin Crowe, who told me they had actually sold that car, but there was another car that I might be interested in test driving. I live 78 miles away from this dealership and only went down here because they had the type of car I wanted only to learn that another salesman, Nick Thompson, was going to be helping us. I found a few flaws and pointed them out to the used car manager, Nate, who assured me that it would be taken care of because it had happened on their car lot. The damage was a crack in the front valance next to the turn signal light causing the light to be loose. I bought the car with the understanding from their used car manager that the defects would be taken care of. I scheduled the time to bring it back down and was told by Nick, the salesman, the damage would be fixed. A few days later they called me to let me know the car was ready, so I drove back down to Hickory to pick up the car. Once I got there, I saw that they did NOT fix the problem and instead the salesman, Justin Crowe, told me that they couldn t repair it because a new valance would cost them $900 to replace. That is not my problem, two employees told me the car would be fixed! I clearly let him know that is not what was told to me by Nate. Justin proceeded to tell me that he s just the messenger and he doesn t know what was said because he was not there. He went back to talk to Nate and came back only to tell me that Nate said, I told them we would TRY to fix it. I never said we would definitely fix it. At this point, I knew it was their word against mine and they never intended on fixing the car in the first place. My worries go a little farther now because I bought two extended warranties with them and am concerned that they will find a loophole if ever I need to use one of the warranties. If you re buying a car from them, please do your research and make sure the car you are interested in doesn t have any problems before you leave because you ll NEVER get the issue resolved.