Middletown Ford Review

The ses light keeps coming on my car and i keep getting blown off like its not a problem.

Very unprofessional. Wouldn't take anything there to be worked on.

The only place to go for factory trained staff & the best Ford dealership in Middletown, Ohio. John the service manager will see that your Ford Motor Company vehicles will get only the very best care. You can also look the New Models over, arrange a test drive, even special order a unique Ford production vehical custom built to the finest standards of the American built automotive industry. Choose from a full spectrum of colors, options & configurations of a plethora of new & pre-owned vehicles. Current year models with special deals as well as an array of the many New Models to meet your needs.

I went to the parts department (not easy to find!) to buy a part for my aging Ford F-150. The counter person first acted like I was invisible, then quoted a high price, which declined.

Love my new Ford Fusion!!!!! Came in the other day wasn t sure what to expect. (never bought a car from a dealership before) Clay was super helpful and really nice. Great service!!!

Easy access, Ford Dealership, special Ford automotive part's

I recently leased a 2018 Ford F-150 from Middletown Ford. We worked with Jordan and she was amazing. We wanted a specific color with the sport package. She went above and beyond to find us our truck. She was friendly, professional, and accommodating. Would highly recommend buying your next car from Middletown Ford. Ask for Jordan :)

We were totally pleased with the service and deal we got on our new Ford Escape it was a great experience. We love driving our new Escape.

The worst service I ve ever received while getting my car fixed. Don t go here if you expect to get your vehicle fixed in a timely manner.

Literally did nothing. They had my car since Thursday, after we called to make sure they could fit us in. They said yes, sure, no problem, plenty of openings. They didn't even "look" at my car until Monday, (which I am 100% sure they never looked at it) just to tell me I need to spend $7000 on a new transmission. A 2016 Ford Escape needs a new transmission, for a common problem that Ford should fix for free because they DEFINITELY know about it. I think not. They then charged us $133 for absolutely nothing. We are now having it towed to a transmission shop for repairs by someone who knows what they are doing, at half the price of what Middletown Ford wanted to charge us. What a joke. Do not recommend at all.

I had to call to get some one to help me. The person who did come yet was not informed on the car I was looking at. What a disappointing trip I had cash in hand . I ended up at another dealership

Went there to buy a part and a guy just kept ignoring me about buying a car and then proceeded to call me somehow got my number I guess when I gave him my number when I ordered parts

Great customer service with service that was not pushy. The vehicle that I bought was an incredible value and the finance team was able to extend my bumper to bumper warranty to 100k miles for an extra $5 per month.

Middletown Ford is always courteous and timely when doing any scheduled oil changes or maintenance

Chris S. was our salesman, and he did a wonderful job of working through our needs and price point. We just had a baby and needed to upgrade our current car. We needed something with space for all of our daughters things, as well as something that would handle all our travel. We couldn't afford to pay much more than we were already paying on our current vehicle, and they were able to negotiate well with my current lender. I didn't have to change banks, and got a better newer car. Very much appreciate all the help he did!.

Dealers are known for a slew of bad practices. Middletown didnt disrespect. In fact my wife and i KNEW they wanted our business. They had the truck of my dreams. They contacted me to let me know that and then they made it a reality. Ken Lang, Thank You for Your expertise, professionalism and goodheartedness. Ken Lang, Thank You for the same but also Your gift of knowing how to explain all that documentation to us and selling the note to a Financier that would give us the best loan rate. Everyone we came in contact with at Middletown Ford acted as though they were happy to be there. The Trucks perfect by the way. But You folks knew that. Just needed a particular type of buyer. Thanks for finding me. Sincerely Vance Mason.

Great service. Cassie was friendly and great. Explained they were running behind kept me informed and moved things along to get me back out the door and on my way. Thanks

Car was scheduled for service. My husband got there and they started servicing it right away. The service Dept. was very clean. The advisor was super friendly. He was very much pleased with the way things were handled.

Sarah Gentry was awesome to work with. Super kind, listened to what you were looking for and needed. Did everything she could do to get you what you wanted. Highly recommend

I had prompt courteous servus soon as I entered the door!Servus took longer than schedualed but that was do to software malfunction.Everthing was set right.Will be back in the future. Dan Loftus

My experience started off with Middletown Ford turning a terrible start to my day into a better one. I tried to get into a dealership in Springdale and was just blown off because they were too booked up to even try to look at my car. I called Middletown Ford Service in hopes they could get me in because my 2011 Explorer was in immediate need of attention. Jerry Weghorst was very polite on the phone and told me he would try his best to look at it that day, GREAT!! Dropped it off and went about my day. I was dropped off later that evening to get the good or bad news. The service techs were not able to get to our Explorer that day but Jerry made sure I was in a rental car even though it was 10 minutes past his shift! Ford Service was able to fix our issue and now my wife can drive her Explorer again without fear of the issue happening again. Thank you Middletown Ford Service and Jerry Weghorst for taking the sour taste away that I was having for Ford Service at the start of my day.

took my car in for an oil change and to fix a power window. had to take back a week later to have a steering issue fixed and to replace tires. in the process of those repairs, they back into one of their poles in the garage and had to replace the taillight and do some bumper repair. when i picked the car up, the steering problem still existed although not as bad, the Service Engine Now light was on, and the had not reset the change oil now light

Alicia in the service department was very helpful and kind to my husband and me. There was another man who helped with our Bluetooth phone problem. He was very kind, also.

I stopped by the dealership a couple of months ago. I was looking for a first car for my teenage daughter. Jordan gave me her cell number and kept in touch until we found the right vehicle at the right price. She was awesome to work with and very patient as I was pretty particular on what I wanted. There was a slight issue with a noise by one of the tires the night I took the car home and the service department had it resolved in 5 minutes when I took it in. Luckily it was a quick easy fix. Very good people to work with. Go see Jordan if you want a pleasant experience, highly recommend!

I bought my 2018 Ford Focus SE from Middletown Ford and customer service is not good and returned the vehicle under lemon law very dissatisfied.

This is my second Purchase from Middletown Ford . From the Staff to the Inventory This Dealership is Five Star . I Dealt with Sarah B. and Willey A. on This last purchase . They Had everything done for me by the time I had arrived . As a business owner I appreciate the the urgency they showed to get me in to the truck that I wanted and get me back to work . This Dealership Has my business for Life ..

They sell broken cars under warranty and then dont fix the issues when you bring it back.

I bought the 2021 bronco sport from these guys and the service was awesome. Trey was my salesperson and he went above and beyond. I would recommend these guys to anyone.

The sales person was very friendly and helpful. They post on the internet and this posting was very competitive and fair. The location is easy to access. The dealership is large with many vehicles to choose from is organized and clean.

I visited the Middletown Ford Body Repair Shop where my car is getting serviced. I only have experience with the Body Shop. The owner, manager and workers at the body shop all treated me with respect and their vehicle repair process is done with care and integrity. If something isn't right they stop at that point and do whatever is necessary to make it right before proceeding.
My car was repaired at Middletown Ford Body Shop. The body work was stunningly exceptional. Just as important, if not more so, their me hanical repair was as good as they are at body work. My car had suffered front end suspension damage and that included major knee-joint and wheel bearing replacement and repair work. Middletown Ford did all the mechanical as well as body work and my car is as safe and beautiful as it was before the accident. I have never seen as good a job on paint matching that makes it impossible for a person to tell there ever was an accident without a microscope and a DNA forensic analysis kit. To top that, Rick the owner was always available by phone to address my concerns and Bruce, the assistant manager, and all the guys I met in the shop treated me with the utmost respect and care. For any future car problems there's no other place I would go but Middletown Ford. It's a great place for women as well as men. What a great place!

I went online looking for a truck. I chatted with them explaining i was a little upside down on the vehicle i was in. They took my information. They told me i was approved within 10 minutes. They gave a great interest rate through ford. I had my 2020 ford Ranger within an hour. Thanks Middletown Ford. Everyone wad so nice and helpful.

I recently had my Ford 2013 Explorer serviced at Middletown Ford and was very pleased with the total experience. My instructions were followed and my automobile was ready when promised. I would recommend Middletown Ford to anyone.

Charged over $100 for a diagnostics, but they said they could not find the real problem and needed to charge $200 or $300 more to find the problem. If they did not try to fool me, they were not able to find the problem and fix it. Then, I went to another Ford dealer and found the issues in 2 days. So it is not the matter of money, it is matter of integrity or quality of work. I do know that I need to pay for the work, but the truth was the mechanics tried to fool me and charge more, or they were just too careless during the diagnostics.

john Walton handled my problem on my ford f150 and took care to make sure the extended warranty would take care of the bill

I had a safety recall on my car and Middletown Ford had it fixed in 5 minutes

I have white cloth seats in my Mustang. The service department employees do not use seat covers when they get into your vehicle. So now I have to get the inside detailed.

I'm sorry that I can't comment on the Flex because my son has been driving it. He tells me that it is a great car,the nicest one that he has ever driven.

Very knowledgeable and helpful they do everything they can to get get you into the car truck or van you want. So if you're looking for a great deal and quality vehicle look no further. All I can say is thank you middle town Ford

Wonderful experience.....Sarah Gentry sold me my dream Escape
I appreciate everything Joshua did as well.. I would recommend Middletown Ford to everyone....

Alicia, who might be new, truly cares about her customers. Brought my truck in for a water pump issue and she was quick to address concerns and was able to get me in and out the same day. Dennis the service manager was great, everything was taken care of by early afternoon. Alicia will be the reason I come back for future service appointments.Great job girl!

Absolutely terrible experience with Ford. My mechanic already diagnosed the problem (in 1 day). Because Ford warranty requires dealership to fix, I had to tow the car over to Middletown. They are 10 days into the diagnostics (and have come to the same conclusion as my mechanic... go figure.). I'm about $700 invested in a rental car which is not covered. I anticipate another week or two to get it fixed. I could have had this done at my preferred shop in 4-5 days. This is THE perfect example of why you never should bring your car to a dealership for service if you can avoid it. I'm stuck because the warranty requires work done at a Ford dealership and I'm convinced that this is the ONLY reason these guys get any service work.

While in for warranty work, I asked them to check the seat warmers. The seat warmers stopped working as they typically do on a Ford - same thing on a prior car and checked the web. They should be covered under warranty. While a 30 second search will tell you what's going on, Middletown wants to charge $100 to diagnose a $100 part! When I questioned this the answer was "Do you know how many parts are in there?" Seriously... Hello? Replace the most common failure - I'll forego the $100 diagnosis in favor of the part that is most likely the problem and if it doesn't fix the problem - I'll pay for the part. If it does fix the problem, warranty will cover it and I won't be out any money.

I'm almost a month now to fix a problem (transmission failure) that could have been fixed in a week. By the time I get the car back I'll be out $1000 for a car rental while getting warranty service. The only people making out on this deal are Enterprise rental car and Ford. I used to love this car (it's my second one). Now I hate the car, and Ford and will never buy another one. 99% of the time you buy any car you will not have issue but you have to consider what happens when it breaks... I could never recommend buying a Ford after this.

RESPONSE to REPLY: I actually did schedule it with you before I towed it to your facility. You guys told me I'd have the car before the 4th. It took Ford 2 weeks to come to the same conclusion the my mechanic did in half a day. That's a Ford problem - not a local problem. But since your sign says "Ford"... it's your problem too. Car rental reimbursement presumes 10 days. It took more than twice that. I'm out $550 that you're NOT covering for car rental because it took you so long. And finally, you returned the car without aligning it which you need to do after you drop the carriage to get to the transmission block. So I still have to bring the car back. Your response is nothing but defensive.

John & The Service Team at Middletown Ford are fantastic! Excellent Customer Service!!

Only four stars because I haven't had a whole lot of work done (only been there twice so far). Everyone there in service is GREAT. I just left and Mike was super informative and very professional. I wish I could have come to Middletown Ford the entire time I've had issues with my '17 Fusion.

Was a little disappointed. They can't find the parts i need because of their small search of parts contact's. I found the parts but they would not look into it. NOT A SUPPLIER OF THEIRS.

Middletown Ford is completely shady.I was lied to on the phone in order to have me drive 90 miles to get there.There finance guy tried to sneak a two thousand dollar warranty into my contract they I would have been paying for after it ran out adding 6 months to my contract without my consent. On top of all that B.S., I just received my title with purchase price, and it is $250 more dollars than the agreed price, STAY AWAY!!!!!!

Went in for an oil change and it was timely and done correctly. No complaints from me. Great price too.

I had the absolute best experience buying a car here from the minute I walked in. Everyone was extremely friendly and helpful. Erik was my cunsultant and tried very hard to get me the best possible deal. The manager came over to personally introduce himself to me. I had a very great experience and left happy and confident in my new purchase. Definitely coming here for any further purchases!

Terry Craycraft was my salesperson and he was a pleasure to work with. Very knowledgeable and accommodating.

Took my car in for a scheduled online oil change. Dropped it off then got a call that they did not have an oil filter for my called ahead scheduled online service. Had to leave car over weekend because apparently you disassemble then get new part instead of checking to see if oil filter is in stock. I paid full price for oil change 162.00.

I then paid and went to inspect car before I leave. Car was parked in the weed tree in the side parking lot. Dirty shoe marks all on the inside driver side area. Then the big one, the Shelby Gt350 has racing stripes. The rear had a finger nail pick in it like someone was seeing of was painted or vinyl well its vinyl and now has a little chunk out of it. The rear of the car appears to have finger prints all over it also.

I go in to tell someone that my car is damaged. I show him and then ask to talk to a manager who does come out and proceeds to agree with me then acts like his people wouldn't do this and had no reason to be back there. I then point at all the spots and say apparently they where. I do not touch the paint on my car I know it creates micro scratches. I am very very picky with my car. I always park away from people and ots garage kept. I only drive it on nice days. I know my car, the manager says I bet I could walk around it and find flaws. Really,way to talk to customers and basically saying it's my fault!!

Manager said he will fix it got it in writing. Review will come down once fixed.

You don't spend 60-70k on a car and treat it like garbage. PHOTOS ON YELP

Sierra Is a great sales person Got my flex had a good price Thanks

I am an Independent dealer that purchased one of their vehicles from an online auction. The dealer is supposed to disclose all damage in this auction. Car was delivered to me with a bad clutch. Would barely move the car. Dealer refused to help on repairs because sold as-is. Yes as-is with full disclosure.If they will do this to another dealer, what would they do to the public? Only way to stop it at auctions is to tell the public what they do also. If I did this to any customer, I would expect the bad review also.

Had two recalls completed today, driver side airbag, reprogram power steering. Did a good job, if it wasn't for a little grime on my door handle I wouldn't have known they were in there and had the steering wheel apart. The grime was no big deal, wiped right off. I have to go back because the passenger's side airbag had to be ordered. Knowing no details of parts acquisition I can't complain. I wasn't "encouraged" to have anything done to my vehicle. It was a great experience because it was exactly what I expected, and was uneventful.... boring even :) I'll be back when the passenger's side comes in. - Gregg Myers

Great service and associates. Highly recommend them.

This is my second car buying experience with Middletown Ford, and let me say both were exceptional. Not one salesman tried to force me into any car. All my,options were shown and all questions were answered. Also the renovations were a nice touch.

Smaller dealership than I'm used to. Everyone that I dealt with was nice, helpful and friendly.

Sara is awesome! I had an awesome experience at Middletown Ford shopping for a car for my son.

The guys in service were very helpful and professional. They had me in and out in 45 mins well under the hour they said it could take.

As per our conversation, My complaint wasn't because I had to "wait my turn in line" .. Further more I had purchased my parts from your parts department on Friday,Scheduled to be installed on Saturday.. However, that still wasn't my complaint. My complaint is the money I spend over all with Ford and the complete apathy I get.. Apon arrival, I get treated as if I was a bum from the street from your associate working at the body shop.. Only two employees treated me with respect (However, The damage had already been done with the apathy from the first associate. . After the service manager sent me across the street to change out the parts needed to replace my mirror, I had no problem waiting in line at parts counter. Then I was directed to set up another appointment with service .. ( was told they didn't have time for me this Saturday, again with a tone of apathy) .. So my complaint is valid.. Apathy and making a customer run from one side to another, doing the leg work that the company should be doing is what has me furious.. Why spend money on below par service.? No decent waiting area, No communication between employees on servicing the client and having the client run back and forth between Body Shop, Parts Department and service department. . All of this should be handle by the Ford Team.. NOT THE CUSTOMER !!!!!

This is my preferred Ford dealership. They have a welcoming staff and would encourage others to make Middletown Ford your first destination for Parts, Service, or even a new or used car. Well done guys.

On Friday, December 9th, 2016, I took my 2011 Ford Fusion in to Middletown Ford's Service Department for a routine Oil Change. John Walton always greets me by name when I'm there, and takes an interest to make sure that anything that I may need done to the car is taken care of in a courteous, efficient, and professional manner. In the eight years that I've been dealing with John, I've come to trust him, and I consider him a friend. I would never hesitate to recommend Middletown Ford's Service Department, and John Walton, to anyone.

Excellent great service finished on time and within estimate. Thanks

Really awesome people was quick to help me out and and answer questions

Professional and good costumer service. Very glad to have my car services done with you.

I brought my 2014 Ford Focus in to the repair shop at Middletown Ford last month. one of the issues was a failing part having to do with fuel/air mixture that had become non-functional. It was a recalled part, so they fixed it without charging. That, btw, is the only reason why their service department received even ONE star.

The other issue was one concerning the transmission. Even though it's an automatic, they refer to these internal workings as a clutch assembly. But whatever you call it, it was ill-designed and prone to repeated failures in 2012 thru 2016 Focus cars. Although this ill-fated concept was billed as offering the benefits of an automatic AND manual transmission --- one of them being improved gas mileage --- the truth is that my Focus got no better mileage than any other small car.

But the more serious matter is that my car's transmission wasn't working right, especially in first gear, when I bought it. So why did I buy it then, you might ask? Because the car needs to warm up, which of course takes awhile, before the hesitating/lurching symptoms begin. And although I can't prove this, there is no question in my mind that the original owner had already had this fixed once, and had traded it in only when the first repair had failed.

So in late 2017, I also had it repaired. The good news is that they didn't charge me --- that time --- but the bad is that THIS repair didn't hold up either. A little over a year later (last month, actually), this clutch assembly had failed again, causing hesitating and lurching symptoms that could pose a safety hazard in case you have to put the pedal to the metal in a hurry. I took it back to the dealership for what I was pretty sure would be its third repair, but this time they wanted to charge $ 1500.00. They said that because the car was over 60000 miles.

Well, if it's out of warranty, it's out of warranty. But Ford had released a public statement some years back, saying they would warrant these kinds of transmissions in their Focus cars for 100000 miles...but only for 2013 and older model years. W-w-w-w-wWHAT?? Why would Ford stop at the 2013 model year when they knew dang good and well that the same problem had persisted until at least 2016?

Whatever the reason, it left me out in the cold with a poorly-running (and likely also unsafe) 2014 Ford Focus, the product of a company who is fully aware that every poor sap who bought one was going to have to spend $1500.00 on it every 12 to 18 months --- plus regular maintenance and other repairs --- just to keep it running.

Ford -- both the manufacturer AND the dealership --- you should be ashamed of yourselves.

On a side note, this car also beeped fast and loud when the driver exceeded 65 miles peer hour. No doubt something mommy and daddy had arranged to make sure junior didn't turn into Nascar's DALE Junior on the highway. Fair enough, but after the same Ford dealership told me the only way to remedy this was to spend something like $ 200 on a "special programming key", so as to undo the "beep" program, I took it to a mom & pop garage on 1st Street, who simply unplugged what they had called an aftermarket product, charging me only 40 bucks. Why couldn't Ford do that?

Turns out that Ford can't do a lot of things, which is why I will never buy one again if I live to be a thousand. And I strongly suggest you don't either.

Tires were not rotated correctly. However, I do like the price, Saturday hours, and time to complete.

I take my truck there for all my repairs they do a greeat job

They were amazing! They were super nice and done everything they could to put me in a car the day I went in there. I left with a super nice affordable car.

Our experience at Middletown Ford, as usual has be wonderful. We've been proud Ford owners for many years, and my Wife and I feel this will be our last car, not because of you, but our age. But thank you for the wonderful experience.

The service department is tops. They definitely exceed all expectations.

Great experience with John Walton in the service department. John had to order a part and found it was covered under warranty with no expense to us. Great communication and job well done.

I visited Middletown Ford today. I was interested in one of two used trucks on the front line. I stood in the lot for about 30 minutes and nobody came out to assist me. I then went inside and could not anyone to assist me so, I left!

The team at Middletown Ford dealership make you feel like family throughout the whole car buying experience. Sarah G. was great to work with; patient and knowledgeable and interested in making sure the buyer gets the best deal possible.

Very helpful and curtious i would recommend anyone to go there

Got my Dream Car from Trey! Great service couldnt be happier!

I always get great service at Middletown Ford. John is the best.

Lisa Ferrell was such a great help when purchasing our 2014 Dodge Journey. She was very personal and went out of her way to get us into the car we loved. Thank you for all of your help!

Updated 8-24-2017 Just bought a 2015 Chrysler Town and Country van from Willie. He was such a nice guy and got the deal done.. Go see him!

I bought a 2020 Ford Fusion and I was the only test driver to have ever driven it and Trey was my salesman really nice guy and will try to work with you the best he can. There are really friendly and nice staff members.

I always get great service at Middletown Ford, and they support many community events in the area! I highly recommend you give them a chance to earn your business.

I drive 30 plus min for service because the locations local to me are nasty to customers, treating you as if your a bother

KenLang wasn an excellent sales representative. Very friendly and informative. Excellent service at Middletown Ford.

Just bought a f150 there last Friday. Chris Sipps was our salesperson assisting us and was very knowledgeable and upfront with us. All personnel was very friendly and helpful. I would definitely recommend Middletown Ford to friends and family.

Super helpful staff, fast smooth buying process, couldn't be happier with my experience. These guys knocked it out of the park and I can definitely see myself being a repeat customer.

We had a very good experience purchasing our Ford Escape here. The sales person was thorough and informative. I understand that they are in business to make money but they were fair and up front. I will definitely go back!

I can't say enough about service I received from Josh Wright, when I went to Middletown Ford I was first time buyer and it was learning experience for me. Josh Wright was always available to answer any and all of my questions and also got me great deal on my brand new truck.