Roger Holbrook

Review of Middletown Ford

Took my car in for a scheduled online oil change. ...

Took my car in for a scheduled online oil change. Dropped it off then got a call that they did not have an oil filter for my called ahead scheduled online service. Had to leave car over weekend because apparently you disassemble then get new part instead of checking to see if oil filter is in stock. I paid full price for oil change 162.00.

I then paid and went to inspect car before I leave. Car was parked in the weed tree in the side parking lot. Dirty shoe marks all on the inside driver side area. Then the big one, the Shelby Gt350 has racing stripes. The rear had a finger nail pick in it like someone was seeing of was painted or vinyl well its vinyl and now has a little chunk out of it. The rear of the car appears to have finger prints all over it also.

I go in to tell someone that my car is damaged. I show him and then ask to talk to a manager who does come out and proceeds to agree with me then acts like his people wouldn't do this and had no reason to be back there. I then point at all the spots and say apparently they where. I do not touch the paint on my car I know it creates micro scratches. I am very very picky with my car. I always park away from people and ots garage kept. I only drive it on nice days. I know my car, the manager says I bet I could walk around it and find flaws. Really,way to talk to customers and basically saying it's my fault!!

Manager said he will fix it got it in writing. Review will come down once fixed.

You don't spend 60-70k on a car and treat it like garbage. PHOTOS ON YELP