Robert Canfield was excellent in his knowledge of the truck we bought. He was friendly and worked to get us the best deal possible. I will definitely come back and refer friends to this dealership and Rob.
Andria Roberts was fantastic as a sales consultant, Terrell in finance was really very helpful.Although I did not have any service work done that day I can definitely say that Roy is a terrific mechanic. You couldn't ask for a more friendly and helpful staff.
Absolutely horrible service, people are short and rude with you for one and I was told my car would be done within an hour so I waited for 2 hours and walked back and my car hasn t even been touched! Waste of my time don t come here!
Awesome experience. Professional, friendly and I wasn't there all day! Highly recommemd!
Middletown Ford it's the only Ford Dealership for at least 30 miles. They have excellent customer service and good prices.
I just recently had to have two recalls fixed on my Ford Focus. When I called the service department I talked to Alicia who assisted me from start to finish. The service department at Middletown Ford took excellent care of my car and Alicia made the process extremely easy and she even helped and providing me a rental as my car would be down for several days so that way I would still have transportation I am very satisfied with Middletown Ford they definitely have a customer for life with me
Fixed right the first time. Thanks Middletown Ford.
They were great. They did everything in their power to get me the car I wanted for the right price.
The service was excellent. No long wait. Thank you.
Bought a new 2019 Ford F150 from Adam Ervin at Middletown Ford. I had a great experience, would recommend for anyone who is in the market.
My time at Middletown Ford was pleasant to say the least. I was treated like a guest not a customer. I received a great deal as well. I would highly recommend the dealership to anyone looking for a new vehicle! Tom was my salesman and he was great as well. I didnt feel pressured at all!
Bought a vehicle from there a couple years ago. They spray painted everything black to cover up the rust underneath. The loan the trade in was with wasn't paid off in time and the loan company said I was responsible for. The dealership was suppose to pay the loan when I bought the used vehicle (isn't that the entire point of what a dealership vehicle purchase is?). 20,000 miles later with an extended warranty oil leak, badly worn tires, exhaust leak, needed new brakes, tie rod ends, front suspension, tires, and wheels. Lived in another state tried to get these items fixed and because it was another brand the warranty battles ensued. The radio didn't work I had to drive back twice at the cost of $100 dollars each time. Told them I was sending the bill from my local dealership, which they did pay to get the radio working. Sad but another typical quick used car dump off left for the customer to fix.
Sarah was very helpful in showing me all of the features of my 2015 Explorer. The overall purchase was hassle free and she was a joy to talk to. Would definitely purchase another vehicle from this location.
Bought a car on Friday November 25th from Middletown Ford. Chris Sipps took care of us from the test drive through all of the financing and getting us out the door. He was very friendly and knowledgeable. Hope to buy a new truck in a couple years from them.
I went in to have oil changed and they found that I also needed a couple filters which if left undo it would or could of cost me a lot more thanks for keeping a good record of what I need done
We recently purchased a 2013 12 passenger van - I have to say that James Robert went above and beyond to make sure we were completely satisfied with our purchase. I can highly recommend this company because they stand behind their cars with integrity and if something isn't right, they make it right. Please do yourself a favor and come here to buy a car- you won't regret!!! Thanks again for all your help. -Carley and Mark
Purchased our last two cars from Middke town ford . 2013 Ford escape Dec 2012, and a 2919 F150 Seot 2019
Parts department was very rude, gave false pricing about a part and then yelled back at me. I will never return.
My husband and I bought a SUV at Middletown Ford about a week ago. The car is fine so far just not thrilled with how they do business. For starters we were there over 3 hours and we were pre-qualified! Which was supposed to save 90 minutes at the dealer...wrong! They would not budge on the price and low balled me on my trade. My trade which they only gave me $3500 they have listed for $9000. So if anyone thinks of buying a "rare" car from them look out, you will be paying far too much!
John, the service coordinator, does an excellent job of always making sure make sure my car is serviced fast , efficiently and correctly.
Great place to buy! Wonderful service department. Very courteous and helpful
Mike (service dept) was great. He kept me informed about what was going on with my car. Will definitely return for any service issues I may have.
I had a really awful experience here. I came in to look at new cars.. The sales man refused to let me test drive the car I had came to the lot to see( 2014 Fiesta) and instead insisted I drive a used 2011 model for it to be in my 'price range'. I went along with it cause I didn't remember exactly what the price range was. The price for the 2011 was more than the new models price according to Fords website, for a used car with less features. The KBB value on the used fiesta was 5k less then what I was quoted as a great price. Sales people were rude and talked to me like I was stupid for being confused on why I was being quoted prices were thousands more then MSRP on new cars during an apparent sale. It's sad this is Middletown's only ford dealer, definitely worth driving further and not getting ripped off.
We purchased a 2020 ecosport from Middletown Ford, our salesman name was Zach. He made the process of buying a car so easy! I highly recommend Middletown Ford for your future car purchase and make sure you ask for Zach as well!
My sales women was Sarah she helped me get into an Escape! Customer service was great and I was in and out! From the moment I walked in to me driving off in my new car was just great. I will always buy from this dealership.
Parts staff was very careful to ensure I received the correct parts and in the most economical manner possible.
Great service department and Devon's an awesome salesperson!
My experience was absolutely great! I love my car and my salesman Tom was very professional and very helpful and because of that I will be making any future purchases from him! I highly recommend Middletown Ford and Tom Cradler to anyone looking for a new car!
I am more than satisfied with my 2017 Ford Escape and also the one year service that was given to me recently. I love everything about my Ford, especially all of the safety features.
Took my daughter's Fusion in for service. All 3 service reps were friendly and helpful. Quick turnaround and excellent service. We will return for future needs.
The service department was very friendly and preformed the work in a reasonable time frame.
i can only say great place to buy a car . everyone was so nice deal went smoothly love my purchase .
They made the car buying process relatively easy and quick. My husband and i bought a car on Saturday, they were supposed to call us Monday to tell us when to come pick up the other set of keys for the car and they never called so then on Tuesday I called them and was told that I would get a call back and I never got a call back. we still have not received a call regarding our extra set of keys and every time I call, they just tell me they re gonna call us back so that s pretty irritating.
So far, everything is going good with my car. Had to have rack and pinion replaced on 2016 Ford Explorer. They also did an alignment that was very much so needed. Picked my car up and it drove like new.
My husband's truck needed service. They were great about getting the truck serviced in a timely manner which we were greatful for. However, when he went to pick it up the Reece hitch was stolen. He called and spoke to the secretary and she said things "go missing" frequently, and that she would have the manager call. A month later and we are still waiting for a call from the manager.
I am so very appreciative of John in the service department at Middletown Ford! I have trusted him with our Ford vehicles for years. I am thankful for his honesty and eagerness to assist with our service questions and repairs. He s a true asset to Middletown Ford! Thanks for all that you do John!!
Always a wonderful experience at Middletown Ford from sales to the garage. Just recently we had an oil change and received wonderful service from the mechanic and quick check out from John Walton.
Middletoen Ford was great to work with. I had to have extended warranty work done on my F-150. Middletown Ford handled everything for me.
Bad experience with middletown ford. Salesman lied to me about a trade in and about how they would pay my car off. Would never go back there!
Loved my visit at Middletown Ford!
Clay you rock. Best customer service I've had in a very long time. I really appreciate all you guys did to help us out. Very friendly and listened to all our concerns, and answered all our questions. The shop staff is the best, explained every step to us and was very helpful.Thank you very much. We will be back.
Service department bent over backwards to get my car fixed so I could go on vacation on time. They were so kind and professional in all conversations with me, and made sure that I was informed at each step of the process. I appreciate the personal touch that I always get from this dealership, and will remain a customer for an indefinite period of time into the future. Even though I no longer live in the immediate area, I will bypass Ford dealerships that are located closer to my home to seek out sales and service from Middletown Ford.
I received wonderful service at Middletown Ford. The mechanics/service guys helpful and courteous.
Purchased a 2016 mustang in competition orange from these folks. Great experience!
From the beginning to the end it was a great. Starting withu salesman Brandon and the entire finance team. They worked their butts off to get me the best deal they could. I ended up walking out with a better car then what I was looking for. Thanks guys and of you are looking for a car these are the people to see. Middletown Ford is the best at what they do.
Ok until three days later the car they said was fine and their mechanics had looked over had a warning light pop on. Needed a new alternator when I contacted them they said to take it a dealer to have them look at it. They then refused to pay for the fix. I explained that the sales rep said to bring it back if anything strange happens or doesn't work and they would take care of it. He was just saying whatever he could to make the sale. They did pay for half the fix out of good will after arguing. A quality dealer would have taken care of all it after just 3 days! 3 DAYS! The dealer I took it to said they could not believe they were refusing to pay for it. Ford should be ashamed to allow them to be a certified dealer.
Service was great. As a matter of fact, he won't quit calling me! He keeps trying to sell a used car. Lol.
It's great to fill like we matter.I had my wife's Explorer worked on and the Guys in the service department went out of their way to help us and the did a great job.
Very nice. Jerry Wright did a great job, he explained every thing in terms I understood. He showed me alot about the vehicle I was thinking about buying. He sold me the White Gold 2017 Explorer without me needing to see or drive anything else.
The place was easy to find and the young man that waited on me was very nice and helpful. He tried very hard to help me find a car but couldn't find the one l wanted ,but he took my information and will keep looking until he can find what l am looking for. He was also very friendly and most of all patient.
This is NOT your typical, high pressure car dealership! This was like buying a car from a long time friend! We worked with Sarah and Tom in Sales and Terrell in Finance. Sarah was so amazing, informative, and knew all of the ins and outs of each car we looked at! So much that we ended up driving off of the lot with 2 certified cars! Tom was fantastic!
He was helping us every step of the way with anything we needed and Terrell worked his magic with our loans and got us a great trade in value and low down payment. We couldnt be happier!!!! Thank you guys so much for all of your help and patience with our inexperience - and our pack of wild kids! This entire experience was so much more fun than we ever anticipated. We will definately see you guys in 18 months!
This was the worst experience of my life!!!! My husband and I have two small children, and with two small children comes a lot of extra baggage to carry around; double stroller, two diaper bags, car seats and god only knows what else. So we decided to get a truck, something with a bed that we could use and have enough room for everything. We went to Middletown Ford and good god it just kept getting worse and worse. We went to talk to them about a Dodge Ram for 12000, well that was sold. So the sales rep is talking to us about CARS! I told him multiple times we wanted a truck, and he says well why only a truck and not a car. I told him we have two small children and have half a house worth of stuff to carry, once all that is in the car there is no room for groceries or anything else. We tried to be nice and look at a SUV. we thought ah it wont hurt. Well we were wrong. My six month old son started getting fussy and it was 95 degrees out. So I told my husband we should go, they had nothing we wanted and the SUV was way to small. So we told the sales rep we needed to go, he then told my husband he was going to take a copy of his license. NO HE LIED HE WAS HOLDING IT SO WE COULDN'T LEAVE! He then proceeded to try to show us more vehicles at this point both babies were fussing. The man would not listen and continued to hold onto my husbands license. At this point I was beyond mad.. The manager or who ever came out and was hassling us to stay ten minutes. WHAT PART OF I HAVE TO LEAVE DON'T YOU UNDERSTAND!! Now mad isn't even what i was feeling, I grabbed both kids looked at the sales reps and told them we were LEAVING!! They then after another few minutes gave his license back. I don't recommend this place at all, they didn't listen to a word we said and were just unbelievable.
I had no problems at all. John was friendly and very helpful. Had my car back the next day as I was told. I won't go anywhere else.
Excellent Service....and Fast. Highly Recommend Middletown Ford
Our purchase was fantastic! We loved Joshua Wright our sales guy. He did his best to find exactly what we wanted and we have a beautiful new Explorer!
I just love guys who work in service department they are so friendly, few of know my voice when I call set appointment oil change.
The staff is very friendly and willing to help anyone. I will continue to by my automobiles there.
Drove 4.5 hrs to look at a vehicle I was told was in great solid shape i asked about rust issues and was told "just some rust on the bumper" is what he said to me. When I got there from a hundred feet away I could tell the truck had the Ford bed rot syndrome!
The front of the truck bed dropped 2 inches from the cab. JUST BE HONEST WITH PEOPLE!
What a waste of time due to dishonest people. A 9 hr road trip that I didn't need to take.
Buyer beware especially if you are out of state looking online.
very good experience with service dept at Middletown Ford. John was particularly sharp. He found rebates and applied them for me. They were done with my vehicle before promised time.
Sara Gentry is absolutely amazing! If you need a new car or help with anything go to this girl!
Stumbled across the diamond in the rough in Middletown Ford. Small town, family feel with big time deals and excellent sales reps. Sarah was awesome to work with. Named our price and she did everything she could to get us there...even throwing in a couple bonuses to help us out!
Couldn t be happier with my first truck EVER!!
I bought my truck from Middletown Ford and took it there for my first service. My appointment was at 12:15 which I booked through my Ford pass app. I left at 3:15 just for an oil change and tire rotation. when I got out to my vehicle it had oil all over the seat center console and door. I am not very happy and probably will never go back to Middletown Ford to have service ever again.
Edit
I did get a call later that evening from the service manager apologizing and set me up for a complementary oil change.
John the service writer was professional and courteous they work around my schedule which is not easy because I do shift work. I have been going to Middletown Ford for years to have my vehicles serviced and plan on continuing to do so.
We found a great car at Middletown Ford and the price was attractive! Clayton Usher was very helpful and accommodating. Wading through paperwork is time consuming when financing a purchase but the people there were easy to chat with and made the wait more enjoyable.
When calling to schedule an oil change, I was able to get my car in on the day and time that was the most convenient for me. As always the service and personnel in the service department was excellent, and the service was completed in a timely manner.
My husband and I had a very successful day at Middletown Ford. We ended up with a Ford F150, that we are thrilled with. We had a very pleasant time working with everyone at the Ford dealership and I think we got a great deal. They were willing to work with our budget and were very knowledgeable. We would recommend this dealership to other buyers out there.
They are crooks only looking to steal your money 2006 ford f150 WITH OVER 200K MILES THEY WERE ASING 6500 AND BROUGHT IT DOWN TO 5800 SO I OFFERED 5100 CASH THEY TRIED GETTING ME TO PAY ALMOST 12K IN FINANCING!!!!! ALSO RAISED THE VEHICLE'S price to 7,998
I had a great experience at Middletown Ford. The staff is great and all my questions were answered and the process of acquiring my new vehicle went smooth. I was so happy to leave the dealership driving my new car. I will recommend anyone to visit Middletown Ford if they are in the market for new car.
I was looking for a new vehicle since my van was on its last string. I used CarGurus and searched for something that I could afford and would be interested in. There were a few cars I sent requests on but Middletown Ford got back with me right away and even with in my first contact with Dawn I already liked this place. I knew it was going to be almost a 2 hour drive for me but it was so worth it. They were personal and very easy to work with. Especially being a lady. The last time I bought my car from local dealership I got ripped off and taken advantage of being a young woman and having that been the first time I bought a car. I worked with Lisa Farrell! She was awesome! I would love to work with her again in the future! Thanks Middletown Ford!
With a World full of unhappy evil people. It was so refreshing to be in a happy pleasant environment with hard working folk that really want to help you get a nice affordable vehicle. Satisfied with my trade in. Sarah worked very hard to help us with our purchase. Very happy customers!! God Bless You All!! Having a pleasant positive attitude goes a lonnnngggg way. Keep it up Middletown Ford!! Thumbs up!!!!
I have been buying Ford's from Middletown Ford since 1995 and also using their service department as far as I'm concerned I have had nothing but the best. The service desk make sure that I get everything that I need done
The salesman that I had dealt with are very very very friendly and of course all of the trucks on the lot are gorgeous!
Great People Great Service and a Great Truck I thank Everyone at Middletown Ford For my Brand New F-150 It s Beautiful if you re looking for a new truck or car Middletown Ford is the place to go and ask for Blake he put me in my New Truck
middletownford.com
