MERCEDES-BENZ OF NORTHWEST ARKANSAS Reviews

I was on a cross country road trip when my beloved ml 350 started displaying alerts. I was staying for a few days in Northwest Arkansas (albeit 2 hours from this location) so I looked up the nearest dealer. The reviews I saw here were concerning, but decided to be honest with the service team about my concerns and judge how to proceed by their reactions. I explained to Clint, that the dealerships ratings were causing me some concern and outlined some steps that would make me more comfortable (approving all repairs before work was done and getting costs for diagnosis and labor rates up front.) This was handled beautifully and with great care, so I sat in the waiting area while they ran diagnostics. Clint and the mechanic then walked me back to the service area to physically show me what work needed to be done. Clint then even personally drove me to a nearby mall so I could get some lunch without having to wait for the shuttle driver to return. When we ran into a slight glitch with the programming after the work was completed, they generously offered me a courtesy vehicle to use while they resolved the issue. Remember, I was staying a couple of hours away and had a pet that had to stay alone at my accommodations. Clint knew this and was taking special care to get me what I needed to remain stress free.
I returned to find my ml repaired and cleaned. The costs were exactly as stated and approved and I was happily on my way. No more issues on the way to the west coast. I truly feel that my service was of the quality I expect from Mercedes and that the service team (particularly Clint) went above and beyond to address my concerns and make this interaction as painless as possible. Thank you, Mercedes- Benz of Northwest Arkansas.

Had a great experience buying a car from Mercedes in Northwest Arkansas. My husband and I came in and Cole met us at the door showed us a couple cars and asked us a couple of questions and told us which he thought would be best for us. It was so easy and his reasons for picking that car was spot on and we love it!

Was flat out lied to twice and still haven't resolved my issue I'll go to Tulsa from now on

I was looking for a dealership with great customer service and I was not disappointed. My salesman, Vasko, was helpful and knowledgeable and listened to my needs. He brought paperwork to my office and made the entire process easy. His customer service did not end with the close of the transaction. He has been there to help with any questions that I have had since time of purchase.

hope u guys r doing ok after losing $5.8 million to the F430 deal lol. Way to start 2019 LMFAO

Wonderful Experience! Very Professional and knowledgeable staff! Highly recommended

The service staff here is always friendly and top notch.

Sales and Service Representatives are always professional and courteous. Facility is always clean and they have a play room for children.

Im very particular about my vehicle servicing, and MB of NWA did an excellent job. Patrick was awesome. He got a load of schedule matinence done on my car on a busy Monday. He made sure to keep in contact with me about it the entire day. I would recommend any Mercedes owner to have their car serviced here. All in all, it was an outstanding experience.

They have a nice facility. But when I walked in the front door there two salesman that were too engrossed in their cell phones to do more than glance at me. Finally a salesman came from the back and assisted me while the other two chuckled at their cell phones like school children.

I want to Thank Tyler Black and his entire Service Department for the outstanding service they have given to my SLK280 .They make me feel like family every time I come in for service or have questions concerning my SLK 280 Lightning Bug. Awesome !!!!!!

I had a great experience working with Ethan at Mercedes-Benz of NWA. I was an out of town buyer and we coordinated to get the majority of the paperwork taken care of ahead of time. The service was thorough, quick, and efficient.

We had an E350 and now have a GL450. Every time we've gone to MBNWA we've been treated very well. Whether for sales, service, parts or just to get a car wash, the employees treat us with respect and always go the extra mile. I appreciate the extra touch and feel confident that my car will be serviced correctly and I'll be treated fairly.

It was a pleasure working with Jason Todd and the entire Mercedes of NWA staff in purchasing my first Mercedes. I had done most of the research beforehand and had an idea of what I wanted. Jason quickly reached out to answer my inquiry and get me all the answers I needed before I even showed up at the dealership. The entire process, from viewing models online and via pictures Jason sent to the financing process and signing, was smooth and hassle-free. I was in and out quickly with the keys to my new car in hand. Thank you so much for a great, stress-free buying experience.

Great customer service and nice car selection! Vasko was very helpfully with finding my new car and offered a good deal on my trade-in. I ll be definitely coming back!

I recently moved from Nevada to NW Arkansas. My Mercedes was due for it's service. After establishing a 5 year relationship with my past service department I was worried I wouldn't receive the same service 5 star.
My intake person was named Karol. THE BEST!!! The whole expereince was a 10+. The dealership is so clean, they didn't leave me waiting, I was in and out, I totally appreciated the loaner car, my car came back on time and cleaner than when it when in.
Super excited to establish roots here and have a superstar team at Mercedes Benz of Bentonville to deal with. YAY!!!

A couple of weeks ago, I was driving to work, and through the hustle of my busy day, I forgot to fuel up! I ran out of gas on the side of the road. Before I could even get through my first call for help, a young gentleman in a Mercedes pulled up to see if I needed assistance. Turned out, her worked at the local Mercedes dealership in the Marketing department (not even in sales or service, but still stopped to assist me). He took me to the closest gas station, purchased a small gas can and some fuel, and got me going again in no time. I am so grateful that the "Mercedes Fairy" was looking out for me. I went back this month and purchased my second vehicle from Jeff Weatherly. The management staff remembered me from my last purchase and they and Jeff made me a fantastic deal on a brand new GLK. I recommend Mercedes of NWA 110% for not only their sales, but their overall great service. Don't go to Tulsa to try to get a better deal. They will give you the best deal and best service right here in NWA!

I had great experience with the sales department and specially Ryan Arona the most honest sales specialists ever work with.I purchased a 2018 gls 550 from out of state with no test driving and I just trust whatever he described. Not only he test drove it for me he sent video and pictures with description that matched the reality perfectly. Great deal, easy paperwork and quick process. Highly recommend this dealership!

We bought our 2006 E500 with a lot of help from Michael Young about three years ago and we have really enjoyed driving it since then. We have always had a very positive experience each time we have the car in for service. They make us feel welcome and always tell us exactly what they are going to do and how much it will cost before the repairs or servicing is done. They don't try to convince us to have something done if we don't feel comfortable doing it. They usually tell us if it needs to be fixed right away or if it can wait until later. Recently, we had a problem with a gasoline smell in our garage after we parked the car. We called the Service Department and they told us to bring it in right away. They replaced the gas tank within a couple of days and provided a loaner (new 2016) while it was being replaced. We got our car back all clean and shiny with a new gas tank. How's that for great service?

I love this place they are so friendly and make me feel so welcome and they take great care of my car thanks

I had my car serviced here because I am going to school in Fayetteville. Best experience I have ever had at a dealership. Every single person there was helpful and my car was ready two days before I told them I needed it by!! I will be back!

Recently took my new mercedes in for an oil change and tire rotation, the service was awesome, friendly staff and very quick. They even offered and gave me a free loaner vehicle to drive while they did the work. In addition to the free loaner, they even gave me a free car wash! I will certainly be back in the near future.

As I am in the customer service business myself, I have to compliment MBNWA. I have owned 3 pre-owned Mercedes and have always trusted your service department to take care of my car the way it deserved to be. The service department has never steered me the wrong way. I appreciated the friendly service and customer care and environment so much that I turned around and purchased a New car from you guys. And I continue to get excellent service and not to mention getting to bring in my car when needed to give her a bath from the wash bay guys and enjoy snacks and wifi is quite the perk if i say so myself!! Thank you guys for continuing to offer exceptional customer service from front to back at MBNWA

I've never had a bad experience at this dealership. Patrick has always gone above and beyond to make sure I leave fully satisfied! I took my car in for a service this week and before I even got there he already had my loaner heated and ready to go since it was freezing outside! Highly recommend him and this dealership!

I had a very positive experience with the sales staff. They were quick, honest and professional. Their service has been just the same. Very satisfied customer.

My dad has bought 4 vehicles from MBNWA and always told me to go there first. I bought a GL through Craigslist. A couple of months later i was looking for a lower cost car and found an incredible C230 at MBNWA. I was treated excellent, got a great deal, and the atmosphere is unbeatable especially compared to other car dealerships. I have had my GL services there since and they take great care of vehicles you own regardless of where you bought them. Ill definitely choose MBNWA for our next vehicles, you can keep craiglist!

Tyler Black at MB NWA is outstanding to work with! Everything that you
that you would expect from Mercedes. High quality & attention to detail!

Fantastic dealership. Joe Smiley was our great sales person. David in finance was the best finance manager we have ever had! We will be going back there for sure!

Had a scheduled appointment 5/15/2019. Had been quoted a price for service of $319.00. I drove an hour and 15 minutes from the river valley to find that my service quote had grown to almost $1400.00. This wasn t revealed to me until after I drove 85 miles. Nobody bothered to call me ahead of time to tell me they had made a mistake! I guess they just assumed I would pay it. Very, very poor customer service! Very, very poor communication! Smells of a scam!!! Very disappointed!!! Probably will not do business there again . Also no apology!!!

Uniates a price watch on a certain vehicle, stock#M2022, from their website which resulted in a email from the dealership when the price had been reduced.

I immediately sent in a online trade appraisal from their website, waited two days and was never contacted. I then replied to the email that was sent notifying the price reduction...again no contact.

I then sent in a request from the Contact Us link from their website....never contacted, unbelievable.

First time in my life that I had dealer not respond to a contact request.

thanks for the great service, transparent dialogue and commitment to customer satisfaction

Phenomenal staff. Scott in sales was knowledgeable, uber courteous. Samantha, our concierge was equally amazing. David in finance was super great to work with. And Chris in service was awesome! Overall the team I worked so well together and for me. They are all 5 star amazing people!

Recently required unexpected service on both mine and my wife's cars. Service department at MB OF NWA was outstanding and exceeded all my expectations.
All problems taken care of , received use of a loaner when needed , cars returned washed and clean. Exceptionally curteous.
Will remain a loyal customer.

The service department at MB of NWA is amazing. Jeremy took the time to answer ALL of my questions and also helped me make a decision on buying a Mercedes Sprinter Van over the Ford Transit. He put all my concerns about owning a diesel engine (which I am not familiar with) to rest and said that MB of NWA would help me maintain and service my Sprinter in every way to possibly reach 500K plus miles! He informed me on all the proper ways to care for and maintain this vehicle to reach optimum performance and life of vehicle. Unfortunately MB of Little Rock is HORRIBLE in EVERY way. (Sales AND Service) Thank God we have an alternative dealership located here in the Natural State of Arkansas. 5 STAR SERVICE and 5 STAR PEOPLE at MB of NWA #JEREMYROCKS!!! keep up the good work!

Top of the line service and highly knowledgable staff at Mercedes of Northwest Arkansas. Trust Josh Guest and his team to get you in your next vehicle. 5 Stars all around.

Very professional each and every time I call for service issues or questions. Brandon in service does an excellent job. Very much appreciated.

Surprisingly easy to work with, one of the few MB dealerships that can work on the Sprinter Van's. These guys took care of my warranty work as planned and made the whole process easy.

I had a very good experience. I drive 4 hours to purchase a used cls 500. The staff seemed friendly and really did try to make me and my wife feel comfortable while we was there. I research the internet a lot before making my purchase and the vehicle I purchase was the best choice in my option as far as other vehicles around the same year and miles . The vehicle wasn't over price at all . The sales associates I worked with was friendly and knowledgeable . The decision to drive 4 hours was based on the customer service I received over the phone because I called several times and sent several texts. The sales associates was patient with me and attempted to answer all my questions without allowing me to get on his nerves. I only did 4 stars because I haven't really driven the car a lot since the purchase. I will write another review in 3 months, based on the performance of the vehicle but as of right now the car runs and drives GREAT.

The exquisite folks at MB NWA go out of their way to make you feel like you are their only customer. I have never, ever been treated so well at a dealership,or most any other business for that matter. Hats off to every single team member there from the janitor to the General Manager, because every one of them contributes to the "out-of-this-world" customer experience. A special thanks to Terry F. you are truly a professional in every sense of the word and I enjoy doing business with you.

Excellent experience with this dealership!! Very professional staff throughout the building. Client Advisor Ryan Arona helped me secure my new car that I found using their online inventory search. I called one evening just before they closed to make sure it was available and he had everything ready to go when I arrived the next morning. They gave me a fair deal on my trade-in and I was driving away in less than 2 hours! Thanks, Ryan!

Very professional and friendly staff. The service advisors always go the extra mile to make sure you re taken care of.

Brandon Francis treated me, my wife, and even our 18monfh old like royalty.The service department exceeded all expectations and I have a 1997 Mercedes-Benz RENNtech E60 Limited( E420 base that is then modified by a perfermance shop that is authorized by Mercedes-Benz). The guys rock and will be sending them all my repairs for my Mercedes.

No snacks for eating service customers any longer. No coffee either. Didn't wash car when service was complete.

This is my families 5th purchase from Mercedes and BMW of Northwest Arkansas. I enjoy going in and seeing these guys more and more every time. I will defiantly be using that Free Car Wash from here on out!

Dealer and mb customer service treating us and car like crap. Vehicle in repair for Similar issue since sept-2015 and still experiencing same issue. Dealer not able to repair and not able to provide buyback option. On top of that offering me loyalty credit. Stay away from dealership and mb brand

We LOVED our experience purchasing a car at MB of NWA. We were rather unfamiliar with the vehicle we came in to see and frankly were leaning towards another brand. After meeting Terry Fabbri and the great team there who did an awesome job educating us on the brand and the ML 350 specifically we didn't turn back. We bought a certified pre-owned vehicle that looks and drives just like new!

They were knowledgeable, friendly and fast. We got a great deal with virtually no haggling - which was so nice and reaffirmed our belief that we were dealing with true professionals. I cannot recommend the dealership generally and Terry Fabbri enough. You will be in great hands AND you're buying an awesome vehicle. We will definitely be back.

I have dealt with MB NWA since the dealership relocated to Moberly Lane and the service personnel both service writers and shop technicians are very customer oriented.

My last purchase was a SLK that was out of the shop and certified , it looked and drove as it did new, that says volumes for the expertise of the techs who certified the car.

My wife and I talked to Cole about what we were looking for. I wanted a low mileage truck and a few weeks later he let us know when they got one in on a trade. They were quick and fair and not pushy. Will be back to buy more cars in the future. Great customer service. I love my 2015 Silverado!!!

This dealership broke consumer fraud laws and sold my customer a used car with providing new car contract. And after we called them, they refuse to refund money. Google their previous Record. Ferrari and Damage car review!

Terry Fabbri was great, made the process relatively painless.

Excellent customer service from Vasco in the Sales Department, Clint in the Service Department and Chris in Concierge Services!

I recently purchased a vehicle and after shopping online, was pleased to "buy local." My decision was due to the sales experience and price found at Mercedes-Benz NWA. I highly recommend Vasco in the Sales Department. He displayed knowledge, professionalism and communication skills. The sales experience received was excellent and often lacking in car shopping experiences. Thank you Vasco and Mercedes-Benz of NWA!

Bought a 2014 new loaded vehicle. Short summary: The computer quit on Thanksgiving 2015 in a rural area out of state. I called the dealership for assistance on a question and they blew me off!!!!! They sold me on safety, quality, and that they always take care of their customers. My story may be one in a hundred, but I wouldn't want you to experience this. There were other instances also...(1)told me a tire leak was a result of climate change and we later found that there was actually a nail in the tire. (2)Employee got an attitude when I refused the option to prepay for my A, B, C....services when I purchased the vehicle. I am having nothing but headaches, so proceed with caution!! Great before the deal was done, but nothing to live up to their promise afterwards.
Thanks

Excellent customer service, Patrick went above and beyond making sure our needs were met, can t recommend them enough.

My husband and I bought a car from Mercedes Benz of NWA. Great customer service all the way around. Patrick and Cole were amazing and still help today with anything we might need. Great employees that truly care about their customers.

my wife and i just recently bought a Mercedes GL450 everything went as smooth as it possibly could Blake was great what a great buying experience

This Dealership is the most dishonest, un-trustworthy bunch I ve ever come across. The Owners are especially despicable and have trained their Sales Managers and Sales Associates to behave in the same way. Buyer BEWARE these guys are awful and it s worth the drive to Little Rock if you really need a Mercedes. Stay as far away from this group as possible

I would suggest doing research before buying from this dealership. One we all know dealerships are not always honest. But in this case it s been proven. This dealership was just sued for their shady practices. In which they were found guilty and ordered to pay 4.8+ million in penalties/damages.

I recommend one getting your car inspected before purchasing from here. Or just not driving up to this dealership at all. Looks like they have shown us that the dealership stereotype is true. Try to scam anyone they can to see what they can get away with.

I recommend do not buy from here.

We love our 3rd mercedes but I don't think we'll purchase from this dealer or any other "superior" dealership again. Most of the sales team is cocky and rude. They don't take you seriously until you show them the money. The service department is even worse. True Story. They are also salesmen that quietly compete for service revenue. They charge you for things that should be covered under warranty or put it off until your warranty ends. It's worth $$$ to drive to Fayetteville for alternative service and repair. Lastly, pricing. You can save a 2-4k visiting a dealer 2-4 hours away. This dealer is very talented at standing firm on ripping you off.

It was a great experience working with Vasko Lilov at Mercedes-Benz of NWA in purchasing my first Mercedes. Vasko is very knowledgeable, professional, honest, and customer-centered. The staff made sure that the paperwork and financing process was smooth and stress-free.
Its been a year, and I keep going back for service and car washes, and I have never had a bad experience.

I had a general idea of what I wanted in my next vehicle but undecided on the decision to move from a sedan to small SUV. Cole lngram was my sales rep and very informative, provided direction, and had great follow-up without being "pushy". I was also trying to buy/lease during a somewhat hectic timeframe in my life with business and vacation travel. Cole gave me the information I needed to feel good about my decisions and had all the documentation/details ready for easy trade-in.

This dealership is fantastic, they always go above and beyond.

Great team, good cars and happy people. Happy to work with them. Loved there support and encouragement. Feeling happy to be part of Merc

Service was described in detail and completed in a timely manner. Clint Redmond was very polite and helpful. Very smooth experience. Thank you MB of NWA!

Got the C class from Cole Ingram. Yep I love it s no doubt!!! The dealership was clean and friendly. I love my new Car!

Friendly service and great selection. Ask for Jeb!

Thank you so much Ethan for making my first Mercedes Benz purchase such a great experience I love my C43 !
Ethan was such a pleasure to work with he is very informative prompt with responding to texts & emails he followed my purchase to the very end his videos were excellent and I was very pleased when my car was delivered to me in Orlando FL !

The salesman who was working with us was lacking any personality and was completely rude to us. He didn't respond when we thanked him on our way out the door for helping us, or so much as acknowledge our presence. It was close to closing time and no one was there to detail the car, so we took it home with the promise they would clean it when we came back through. We brought the car back a week later to have it cleaned, picked it up after an hour and barely anything had been done, if anything at all.

I will say though, that the other people were nice and welcoming. Also, we were pleasantly surprised with the 'Benz Box' we received in the mail from MBofNWA at Christmas time filled with gifts.

With that said, I would really have to think about buying another vehicle from them when we're looking to upgrade in a few years.

I was looking for a vehicle and the people there are great! Cole was my salesman. He was great in helping me find something that fit my needs and I actually liked as well. He searched for what I wanted and of course he found exactly that! Great service! Thanks Cole!

This is the first Mercedes I have purchased. Love my car and the service level provided at Mercedes Benz of Northwest Arkansas. Patrick Ossenkop is my key contact for service. He always goes above & beyond to ensure customer satisfaction. Will be sure to purchase my next vehicle with them.

Bought a certified E Class from Vasko Lilov and really appreciate the time he spent with us making sure we had a good experience both before and after the sale. We love the car and highly recommend Vasko if you are thinking about a Mercedes-Benz. I have never seen so many MBs in one place, great selection.

Great, professional service. My car is always returned clean. I always get a loaner if I need one. I enjoy looking at the nice cars, too.

Never know what they do till they charge a crazy expensive price, scammers

This luxury car dealership highly mislead me into driving for over an hour to bring my car to their service dept to fix what they told me on the phone would be a minor problem my car was having. After sitting in their extremely comfortable customer lounge for 3 hours, they brought my car back to the sally-port unrepaired. Service writer said they would need my car to be dropped off when it could be left with them for an unknown amount of time to allow them to diagnose the problem. Out of frustration, I "diagnosed" it myself, fixing my problem by replacing a 20 cent fuse.

We have been coming here for years and have bought several cars from them over the years. Vasco and Josh are very helpful finding cars and getting the best deals. Highly recommend coming to this dealership.

My experience with the Service Dept. today was fantastic. They had the part in stock to repair my center console glove compartment that was not opening properly. They were professional, friendly and helpful - happily answering all my other random questions. The restroom was immaculate - the floor so shiny I thought it was wet. I drank my complimentary beverage and used the guest WIFI while I waited. They washed and vacuumed my car before sending me on my way! TOP NOTCH service all the way around and my center console compartment now opens perfectly. All this done without an appointment! KUDOS to your dealership and its great people.

Patrick Ossenkop's customer service has been unlike anything I've ever experienced before. He 110% took care of my vehicle to ensure everything was perfect, followed up with me during the process, and then followed up with me after I left.
I'll never go to anyone else. He's earned my trust far above expectations.

Bought a car from them sales man was and continues to be awesome. By the way my sales man works out of the Mazda building. Bought a bmw as well from him bmw service department has been excellent.

Now Mercedes Service departament worst service. They sure like to waste your time I have shown up for service and they have refused to do anything on my car I would say over 90% of the time. So what I will do from now on is I'm going to document who I speak with and double and triple check before my appointment arrives to make sure they will actually service my car. I hope I don't have any more warranty issues that way I don't have to deal with the service dep.

Bought a car from Cole Ingram a while back. He was friendly and great and we love the car, hoping to buy another one from him before the end of the year. The dealership is pristine and comfortable as well. All the typical hassles of buying a car were not even present. Highly Recommend Mercedes and be sure to ask for Cole. Thanks Mercedes-Benz of NWA!

I've been to NW Arkansas twice to visit family and both times the road conditions have conspired to ruin the trip. And both times Mercedes Benz NWA stepped up to save my bacon and get me going again in quick order. If this is the type of exemplary service they grant out-of-towners, the local customers have it made. Thanks again.

I was interested in purchasing a certified pre-owned Mercedes from out of town and Scott Simington was fantastic and very knowledgeable/informative. Much appreciate Scott's attention to details and very quick response. Ended up getting another car but thought it would be helpful to let others know about the great service.

Have asked for service for a Mercedes. Two tries and a month later ,no response from the dealership. Very poor follow up in my opinion .

Jeff Weatherly, his manager and the entire staff of this dealership were the nicest we have ever experienced! We have driven Mercedes since 2000; we have purchased used, new, certified pre-owned, but never anywhere nicer than MB of NW AR! They were professional, informed + friendly! Highly recommend!

I purchased my first Mercedes 2 months ago. I was concerned about being able to afford this type of vehicle and if I was able to afford it would I be able to take care of the maintenence. As soon as our salesman Mike introduced himself to me I knew I was going to be in great hands. He showed me multiple options in high and lower price ranges. It was the easiest buying experience I have ever had! They took care of absolutely everything I needed taken care of. Last week I was having some challenges with a few things on my dashboard. I made one phone call to Richie (he's the service manager) and it was taken care of with speed and courtesy. Oh, and did I mention that they will wash and detail your car anytime you need it. I can not say enough great things about the experience and the amazing customer service I have had with Mercedes-Benz of Northwest Arkansas. They are first class!!

I visited this facility for a humming noise issue for my wife s car and the issue was mis diagnoised multiple times and i ended up paying around 2000$ out of my pocket for a fix that costed 300$ with my insurance which they did after i complained that the issue is still not gone after multiple visits. I should say this isn t the kind of expertise I would expect from an authorized Mercedes Benz location.

My family has bought several cars from this dealership and are excited to do business in the future They help us find the perfect car that meets our expectations. Great cars, customer service, and experience!

I have purchased several vehicles from this dealership, and every experience has been great. Cole has helped me with the last two purchases. He made buying a car an effortless experience. Thank you Cole and Jonathan!