The service department was wonderful but my experience with the sales department was initially less than satisfactory. To Mercedes Benz of North Olmsted s credit, I received quick follow up from the Sales Manager who professionally and politely addressed my concerns fully. It is really nice to know there is an organization that is responsive to its customers concerns! Thank you.
The service dept. is fantastic. They took care of the problem very quickly and made sure it was covered by the warranty.
I had a great experience at Mercedes Benz North Olmsted from the first time and moment I walked in. I told the salesman Barry I had just started looking and wasn t planning on buying that day. Unlike almost every other salesman, he didn t pressure me or push me at all. He took the time to explain the car in intricate detail. He kept me updated through the process when I decided that was the car I was choosing. He was always a step ahead of me and found the exact car I wanted within hours and had it brought here from Chicago. Couldn t be more satisfied. Barry and the whole staff was amazing. Devon took the time to explain everything about the car and it s features, something most dealerships don t do. Thanks again for everything, I love my GLC 300!
People working here are very nice and really helpful. I m really happy to choose this place and Mercedes. My next vehicle is going to be Mercedes only because of this helpful people and place.
One of the best dealership staff that I have encountered in the area. Special thanks to Salesman Genti who made sure I had all my questions answered before I decided to buy a car. He was very thorough and very knowledgeable and did not use pressure tactics in making the sale. Instead, he provided me with all the information before I could make an informed decision. He really went above and beyond when it comes to customer service experience. Besides Genti, the dealership manager and the rest of the the staff were all very friendly and I would highly recommend buying your car from here.
I have bought my last two cars from this dealership and will continue to do so. The service staff, particularly Service Advisor Stacey Narovec, goes above and beyond to keep the customers happy. She is truly an asset to your dealership.
The customer service was great until I made my down payment. Once they received my money, the communication slowed down to almost nonexistent. I m an out of state customer and my experience has been a nightmare. I made the purchase 12/29/20 and I still DON T HAVE MY CAR!!!!!! I was given the runaround from the dealership about when the car would ship. Instead of telling me from the beginning things would be delayed because of the holidays, I was repeatedly promised that it would be shipped the next day. It finally shipped on Monday 1/4/21 and the general manager told me it would be delivered in 36-48 hours, it is now Friday 1/8/21 and my car has been broken down somewhere in southern GA or northern FL since Wednesday. The delivery truck s drive shaft broke and the cars can t be loaded on or off the truck. The delivery service won t accept my calls and barely texts me back. I now have no estimated date of when I will get my car. I work out of town and am visiting home for just the weekend. This is the most frustrating experience I have ever had! I would never except such sub par service from the luxury brand Mercedes Benz. I don t know how this dealership operates in person, but I would STRONGLY discourage anyone to buy from long distance! I am beyond frustrated!
Update... I received pictures of the broken drive shaft on the delivery truck, and when I checked the time stamp, the pictures were from November 24, 2020!!!! I told the transport manager, he he told me that was not true, and that my phone, added that date ... I am not aware of how to add a false time stamp to a picture. And, how would I benefit from this anyway? All I want is the car I purchased!!! I thought the customer is always right, but customer service is obviously not a priority for this dealership! DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP IF YOU ACTUALLY EXPECT TO RECEIVE THE VEHICLE YOU PURCHASE!
Shawnee Blum was a pleasure to work with. Buying a car online without a test drive can be a stressful process. But he made it completely stress free. We now have a beautiful CLS550 and it matched every description we were provided. Easy to work with and would not hesitate to use them again.
The staff are very professional - they carefully inspected my car and fixed the problem. I got a loaner car for the weekend while my car was getting fixed and they followed up afterwards to ensure everything is working properly. I was recommended by my colleagues to go to this MBZ dealership and I had a very positive experience, so I recommend it to others as well.
Josephine and their whole service department is amazing! Amazing dealership, customer service and attention to detail.
Every time I come here, I am treated like I am their only customer. They could be super busy but Jack and the rest of the service staff still take the time to talk to you and keep you up to date on your status. And their customer service is literally the best I've ever seen - these guys are quick to get you answers and taken care of, efficient, knowledgable, and just generally good people. These guys treat you great, and that is the number one reason why I plan on being a Mercedes of North Olmsted customer as long as I am driving. I appreciate being able to come in and to be treated like a human where I am addressed by name vs 'just another customer'. These guys have customer service down to a science.
The associate assigned to handle my service was very professional, communicated throughout the entire process, and was always available. That was the best, and only positive part of have service done at this dealership. When it comes to the actual service however, every time that I have taken my 2018 Mercedes in for service so far (which has been 4 times now) there has been an issue every time! They either don't do what they say they're going to do, they take way too long (were talking 3 days for an oil change in the past this time I received my vehicle back on the 3rd day as well) they cut corners to make it appear as if they do things, that they really do not do! this time for instance I had a leather seat that had a rip that they supposedly repaired, well I've had my vehicle back for three days and the tear had already returned! they also were supposed to replace a valve cap on one of my tires, they simply forgot to put the cap on! it's small things like this that I would expect from a used Kia dealership NOT a renowned Bernie Moreno Mercedes dealership!!! from which I purchased a $60,000 vehicle! the service department is absolutely despicable. Oh and it cost $1000 dollars for service totaling a retail value of half that. Inflated prices, a fancy name, with cheap unprofessional, disrespectful service...
Excellent service from the time i walked in to the time i picked up my car. From the moment i walked in i was acknowledged, taken care of and into my loaner car in no time. Thank you Mercedes-Benz North Olmsted.
Worst experience of a car dealership service I have experienced in over 50 years
Sean did an excellent job on following up with me. Picked up car from airport and everything was ready when i returned
Great people, great price, but slightly inconvenient - I had to come from Boston as they had one of the only vans that met my requirements.
I would recommend Mercedes Benz of North Olmsted. I live in Columbus, Ohio and had no success with the dealerships in town. When I contacted MB of North Olmsted they were positive from the start. Amy, who was so nice and helpful, got my request from the internet and put me in touch with Joe Wisniewski in Sales. They found a car to match what I have been searching for everywhere. Joe was very quick to respond to all my questions. He was flexible and stayed late to help us get the deal done. Thank you, Joe!
I would highly recommend this dealership for any vehicle. My salesperson, "Joe" was amazing and made the experience perfect. They treated me with genuine interest and respect and even drove my new car an hour South for delivery. This was my first time going to Mercedes of North Olmsted and I will never go anywhere else! This is how all dealerships should be!
Everyone was courteous and got me back on the road in no time. Eric thoughtfully walked me through the procedure for checking and repairing the tire. already have 500 miles on the tire and it is like brand new. Thank you Eric and team! 5 stars
Sean is the best. Also older gentlemen that greeted me were fantastic.
Baristas the best.
Rick Kay
Very professional dealership. Don was great to deal with. Very Happy customer
The very BEST experience. These guys really know what they are doing. Flawless. Everything about the process is painless and they give you THE BEST deal. I came all the way from Chicago !!
I just leased a GLA 250 from James Motor Mercedes Benz and couldn't be happier! It drives like a dream! It's also my first experience with an SUV and I like sitting up a high (but not too high) for a unique driving experience (at least for me)! I leased my new vehicle through Larry Cartwright who was exceptionally kind and whose service was remarkable! The day I arrived to pick up my vehicle, he even stayed late to make certain that I knew all the features my new GLA had to offer. I will definitely return to see Larry in 36 months when I lease my next Mercedes!
Great Customer Service - Always willing to go above and beyond for the customer!
Erick Willis was great to work with. The whole at team at MB North Olmsted made my wife and I feel special from the moment we walked in.
Great selection and easy to work with. They couldn t have been more accommodating. Recommend them without hesitation:)
The quality of this dealership has drastically declined over the past 2-3 years. I am a long time customer of Mercedes and have bought/leased multiple vehicles from this dealership in the past. However, after my recent experience I will most definitely not be returning there.
I had worked with one of the sales associates and had a good rapport with him for several years, I recently was looking for a vehicle and was treated very rudely by Bill Schwark the general manager. I had offered 500$ less than he was willing to sell the vehicle for, I later had an offer for a similar vehicle from the Bedford dealer for a more competitive price. He slandered that dealer, said the car is an ugly colour, repeatedly questioned why I would not be "loyal" to North Olmsted, and told me that "his daughter wants a pony but we can't all get what we want" and was overall extremely disrespectful to me. He then had the audacity to tell me " I have no idea why you are not loyal to our branch we have treated you so well." I will be taking this complaint to upper management and to Mercedes and will be sure to let all others that I know about my experience at the North Olmsted dealer.
We purchased a used Volvo at this dealership last week. Our salesperson was Delores Wolfe. This dealership was very professional and thorough in explaining all the details needed. Our car was so clean. It looked brand new. We were very happy with them and we definitely recommend them to anyone who is interested in purchasing one of their great used cars.
Quick scheduling process. Started on time, i waited anx they were accurate in estimating wait time. Did ok job on the car clean
Mike F. is amazing!!! Second time buying form him. The dealership goes above and beyond. Everyone is friendly and knowledgeable. Absolutely recommend
My experience with Mercedes Benz of North Olmsted was second to none! My salesman, Pete Domaneant went above and beyond to make sure I was taken care of! From getting me the right price on a beautiful car (total AND monthly mind you) down to making sure I had the car right when I needed it! I will be sure to spread the word that this dealership is where you go for the complete package!
Always pleasant and timely! Everyone is so nice to deal with and treat me with respect.
Once again, Stacey handled all the details of my service efficiently, professionally and cheerfully.
I had been looking for a C-300 Sport. I saw a few that I liked online and decided to go for a test drive. So glad that I did! I finally met Shawn Blum, my salesman. He was very nice and answered all of my questions. He also called a few days after the sale to make sure that all was good with my new car. I didn't think that buying my first Mercedes would be this easy. Best car buying experience ever. Thank you Shawn. :)
Awesome dealership.... service + price equals the BEST dealership!
MBZ of North Olmsted = always the classiest. Great staff and clean facility. Very professional, polite and work with you no matter if sales or service! Highly recommend to anyone looking to buy their next vehicle.
Personable and efficient staff. Professional technicians.
Great Dealership, I would like to send a special thank you to Cody in the service department, he s the best and when I went there a few days ago I also received a complementary gel manicure. Thank you ladies you did a wonderful job and welcome to Mercedes Benz!!!!!!!!!
Great communication and service . Picked up car st time they said they would . Called to go over price of work to be performed. Brought car back at time they said they would . Bravo ! Great job
My husband and I had been looking into buying a Mercedes for quite some time. After months of research, visiting multiple dealerships throughout WV and PA, I was beginning to think our dream car with our specifications didn t exist.
Luckily, we found Shawn! Within hours of giving him our specifications , he had found three cars for us to look at. We were hesitant because the dealership was 3.5 hours from our house but Shawn was extremely efficient and professional from the delivery of our car to driving it off the lot. If you are considering joining the Mercedes family-look no more-call Shawn today! We will be back.
Brett and Marissa Greene from WV.
It's good place to take your truck to. Very quick service for me I'm very happy.
Great facilities but for what you spend there for parts and service the car wash was dreadful. Sent it thru twice and it still was bot clean. For 150 and hour they should be able to provide a decent carwash.
I have been a customer at Mercedes Benz of North Olmsted for about 6 years. Their service is outstanding. I recently had my car in to have the battery checked out. Not only did they fix the battery issue, but they also noticed 2 other small items which they addressed at no charge. When I picked up my car it had been cleaned inside and out, and they had it running with heated seats and steering wheel on. I wouldn t want to work with any other dealership.
I ABSOLUTELY LOVE MERCEDES BENZ NORTH OLMSTED!!! Their service, dedicated care and personalization is EXEMPLARY!! Ryan Cavanaugh and the whole team always make you feel special.
I have lost track of the number of Mercedes we have had the only everyday cars we have owned since the 1968 280SE. In recent years, we have been leasing 350 SLKs and C 300s. Richard Kruzel has been our dealer for the last several times, and we have been delighted with his attention. In all cases, he has informed us of special deals on cars at particular times of the year, made sure he has found replacement cars that match our needs, sent us an e-mail that he has found a car, and then essentially settles everything electronically other than final signing. Painless. Service is the same way someone comes to our workplace, picks up the cars, leaves a loaner, services the car, brings it back. We live a distance from North Olmsted, but with this kind of service, it makes no sense to change to a dealer or service department closer to home!
Fourth vehicle purchase through CAG and I've referred multiple people to them as well with the same great purchase experience. By far the best experience I've had with any dealer for both purchasing and service. They are not only extremely easy to work with, many of them are also enthusiasts about the brands and involved in the car scene. Customer for life and I'd highly recommend them to anyone looking for vehicle new, used, or seeking service.
Very professional Sales Leader in Dan Klecha. I highly recommend him. It's usually when there are problems or glitches when top performers show their exemplary customer service. I came from another state to purchase a car at MB of North Olmstead in February and shortly afterward discovered a faulty indicator on the console. Dan Klecha reassured me that they'll take care of this and they did. Rather than travel all the way back, he told me to simply take my vehicle to the nearest dealer to take care of it. They promptly reimbursed me for the effort. Outstanding customer service. Thanks Dan.
Never disappointed with my experience with Mercedes. Salesman there working for me ,making sure I am comfortable with my sale . They treat myself and my wife like family . I would never consider another car . Thank you Mercedes
The service department is doing a fantastic job. The moment you pull into the lot. You have a person waiting for you to greet you , open the door, walk you to the dealership and introduce the entertainment and the Espresso bar. Minuets later Kevin w. My service advisor will come to welcome me and explain some recommendations. Kevin has been doing an excellent job. takes really great care of me and my E350 . He is beyond accommodating about appointments, always quick to respond to my texts, and I m always very happy with the work done at great affordable prices. Highly recommend!!
I had a great experience with Amra who took time to help me find exactly what I was looking for. For months she would send me vehicles that I was interested in, until finally the right one appeared. She took time out of her day to bring it the car to my home as well as my work since my schedule was so scrambled. She made sure the deal was done to my satisfaction and helped me get a deal for my new ride. Overall I couldn t have been more satisfied with the customer care she provided. I would highly recommend her to help you find your next car.
They always go the extra mile to make sure they've got everything fixed. Great service.
Painless, much less stressful, and actually fun. Matt Paradis, Mike Ryba, and Richard Kruzel were a fantastic team to work with. That 5yr 100k warranty doesnt hurt either! Thank you guys!
Disappointed with last service.
Took vehicle in for a smell of fuel in the cabin and door lock not working properly.
The vehicle still smells and the remote door lock on drivers door doesn't work.
Ask for Bob Vilcheck! Great staff I've never been catered to more by a dealership.
I purchased a CPO Mercedes GL63 and had it shipped to San Jose, Ca. My experience was perfect and flawless, would purchase again in a heartbeat. Thanks for everything!
Have A-Service and a tire replaced very quickly the day before a long trip. Sean was efficient, understanding and accommodating. As a long time Mercedes-Benz customer who has used service departments all over the mid-west region I highly rate and recommend this dealership and Sean specifically.
Excellent Sales and service! Was a genuinely pleasant experience trading in and leasing a new C300.
No appointment..treated like gold. Stacey is a rockstar and all that I came in touch with including the free almond milk latte I was served.
Just completed my purchase of a 2011 E350. The buying experience was fantastic. My sales consultant was Dee Wolfe and she did an excellent job. Every single member of the staff at Mercedes-Benz of North Olmsted lives up to the standard that is expected when you are buying a Mercedes-Benz.
Today Saturday April 6 - my Benz is experiencing noise engine- motor after recent maintenance done at this dealership. Can t drive past 50 per hour I pulled over at 12 noon EST. Called Mercedes Roadside Assistance and will have waited for 3 hours to be towed if they even arrive. I spent the first 2 hours trying to get an answer of what is going on by calling MB Roadside and service shop at North Olmsted. Terrible service all around on this event. Definitely a call is going to be made to local BBB. Awful how they treat customers that spend 35k+ on a car.
I had bought my Mercedes SLK 230, in May hoping it would help my condition. I suffer from severe anxiety, and agoraphobia among other things.The brake lights went out on my car, so I took my car in for service on Sept 14th at Mercedes Benz of North Olmsted. I met with service guy Mcginty, told him what I needed fixed, the brakes first and foremost, an oil change and a patch on the tire. No estimate, no price list to be found, I asked for the cost he said $150.00. Out in 45 minutes.Then the nightmare began 45 mins turned into 4 hours, $150.00 turned into $1,078.00 with every problem that arose or was discovered. He waited an hour to tell me what I already knew. A nail is lodged in the tire we ll patch it. Another hour later he s back with another tale! They took the tire off the rim to patch it, to their shock the inside was completely shredded, no way to fix. The damage is so bad they can t even reinstall it. It has to be replaced with a new tire. I was confused these were brand new tires, I tried to ask questions to get clarification,. Instead of answers he switched on the high pressure, scare tactics, and manipulation: It s Saturday, we close in 2 hours, until Monday, lots of cars waiting that need to be serviced, besides yours, I need a decision, replace the tire or not? Otherwise we ll put the spare tire on for you, if you even have a spare? Do you even have a spare in the trunk? I didn t have a clue? My anxiety went through the roof, I couldn t think clearly, I asked him for my tire brand and #, he said continental and series of numbers and letters, which wrote down and read back. I told him to give me a few minutes I need to call around real quick. He hovered over me impatiently, as I called a tire company and spoke to Sam (witness #1) gave him the tire number, that was nowhere to be found. Nothing like that in the system. I put him on speaker and told Mcginty that tire # doesn t exist. He rattled off a different set of numbers, then caught himself and gave yet another set of numbers, which Sam carried but would have to order, that sold for $184.00 per tire. Mcguinty stepped in and said the difference is only $9.00 and we don t need to order, and can install it in matter of minutes. I agreed. More then 30 minutes later, here he comes again with yet another dilemma, it was high pressure tactics and fear mongering. He proceeded to warn me of all the dangers, doomsday scenarios, I was facing, and all the reasons why I now needed 4 tires replaced. Your tires are an off brand, he said in a snobby accusatory tone, we don t carry off brand, I don t know where those came from, but blah blah blah. All I heard was a jumble of words, bits and pieces as my head was spinning, fear, worry and confusion growing as he bombarded me with a barrage of scare tactics, warnings and worst case situations. You can t drive with different tires, damage in the thousands, serious suspension problems, costly replacement.He went on to warn of same results with 2 tires. whatever it took to jack up bus expenses He said you could but you can pay now or pay more later. I was mentally spent. I told him I had the $150.00 off 4 tires coupon, he said ok but I have to for balance and mounting, and alignment. I m lost I just want to get out and go home. He said he ll throw out my other tires I said no I ll be back for them on Monday. He handed me a bill for $1078.00 no explanation when I asked for itemization, he reminded me again it was all there just sign they close in less then 2 min. I got home and guess what wasn t working? I emailed G.M. Matt Youseff, he called and lied to justify the lies, tried to chalk it up to a miscommunication. and reinstall mine. I arrived 10 minutes later to another lie, he never agreed he said. You drove the tires out you own them. I inspected my tires at home, no damage or shredding, just fresh scrapes of rubber, and a nail.
I contacted Helder who offered an in house credit for the miscommunication
Thanks but no thanks,I don t do business with liars and thieves.
I ve used MBNO for more than a decade and they always exceed my expectations. They are thorough, they are flexible and they are professional.
Took my GL450 to get serviced and Sean was very friendly, professional and helpful. After checking me in, he immediately alerted me that my warranty was up and what my estimated total would be so I wouldn t have any surprises. I was also happy that I had access to a loaner car because there was a part that was ordered and my vehicle would not be ready until the following day. I was very satisfied with my service and my vehicle is running excellent!
Great service personnel. I ve been going here for 8 years and every time I feel treated well. Service is expensive, but it s Mercedes, so that s to be expected.
My husband and I have purchased over 40 vehicles, so I'm not a fan of salesmen holding my trade in keys hostage or other tactics dealership use to try to earn your business. I know exactly what I want and willing to travel as far as I need to, to get it. Actually I drove 17 hours in the cold winter weather and back to Florida, to get this vehicle. The car did not disappoint me. Beautiful car and had been detailed, awaiting my arrival.
I had been looking to trade in, an excellent condition Mini Cooper, for a BMW Z4. I told them what "I needed, or wanted" in trade and after only a small amount of time, arrived at a deal. My Salesman, Mike Tankersley, from the first phone call and contact, provided impeccable service, and is a huge asset to this dealership. He was in constant contact with me and stayed on top of the transaction and paperwork. There was never a worry where I stood and he should get a raise for trying to make sure the floor was cleaned in from of my car, upon delivery.
Andrew Conner handled the financing, and again, provided excellent customer service and got a rate for me that I wasn't expecting, but was pleasantly happy with. With Andrews interaction with me, he stayed on top of everything that was needed, so when I arrived at the dealership, things went smoothly and quickly. I do not like surprises!!! So I was happy when none were presented to me.
Both Mike and Andrew are a great compliment to this dealership and I really appreciate their dedication in making my transaction with them smooth and stress free. They are extremely friendly and make you feel at home, and at ease. I would definitely travel to this dealership again, for another vehicle purchase. I would highly recommend anyone who is looking for that special vehicle, visit Mike and Andrew for a Happy, Stress free Purchase!!! Thanks very much for the follow up phone calls in reference to my 17 hour drive back to Florida, and your touch of concern. That is definitely something I have never experienced in the 40 plus purchases. Thanks again...
From the moment you enter the dealership you feel welcomed. From the lovely receptionist at the door to the tons of salesman ready to assist you with anything you d like. Fresh coffee is brewed and given to each customer and the showroom is absolutely stunning! Matt Youssef, the general manager of the dealership is amazing at what he does. He went above and beyond for us and had our vehicle detailed and delivered within a day of arrival from Mercedes Benz! I was also fortunate enough to meet the owner and his family and they were also extremely hospitable and go above and beyond for their customers and employees. A fantastic dealership with a family oriented environment and vibe! The best shopping experience I have ever had!
Curtis, was amazing from my initial call to the dearlship on the sports car I did purchase.
He made my wife and I feel important and relax no pressured sales or tactics.
Great guy the right personality and I wish him all the success in his future. He is the reason we purchased the car.
Customer service is great. I recommend Cody Shimell
Everyone at the dealership was Great to deal with. I will definitely be back.
I drove up from Columbus to this location for service - long story. Anyways the gentleman who is in charge of the service department did a phenomenal job in regards to customer service and my car is running better then ever. I highly recommend!
The most professional and friendly staff in the industry. I cannot imagine purchasing or servicing anywhere else, period.
Special thanks to doug for getting my AMG from out of state....Also thanks to natalie for delivery and continued tech support... A plus transaction start to finish!! Aaron
Amazing service ! Cody Shimell in service was very helpful in every way possible!
Service department is excellent. Tire swap out and derail job done quickly & precisely. Staff courteous & friendly, and costs very reasonable. My 8th Mercedes. A great car to own!
Fantastic experience! Was treated like family. Made the process fun and easy.
Much improved service and responses from my last review of this dealership. Able to come in and get my car taken care of in quick fashion. Much improved from previous visits. Keep up the excellant work.
I have been looking for a Mercedes-Benz and have consulted many dealers including those i had business with in the past. My search was not successful until i met Dolores Dee Wolfe from M-B of North Olmsted and everything changed. She has something special that could not be found in most of some consultants or dealers. The first minute i got her over the phone i was almost sure that i will get my car. The welcoming was very very warm and friendly and she will take her time to even make suggestions that will fit both your budget and your taste. Just one day after meeting with her i bought my Mercedes and she processed all the paper work immediately and as i am writting now my new car is en route to Ouagadougou (West Africa) for a surprise gift which she contributed at 100%. I will not hesitate to recommend her and the rest of the team (David and others) who have become friends. Can't wait to buy my next car......with North Olmsted. Bon courage et felicitation pour le travail bien fait. Well done!!!!
My salesman Nick Walter was fabulous. I was looking for something in particular and he did not give up until he found it for me ! He was very easy to work with, kept in constant contact with me and was everything a car salesman should be. He paid attention to what I wanted, and stayed interested until the end. ! I would highly recommend him !
The service department has always been great to work with. They greet you at the car when you drop it off, loaners are quick to arrange and when I picked up my car it was all ready to go. I didn't have to wait or go looking for help. They are truly top notch.
Besides making and selling one of the best cars on the road, everyone at MB of North Olmsted is helpful, courteous, knowledgeable and supportive. Service is great across the board!
Fabulous service, from the greeter to Nick the salesman & Bill in service! They are outstanding in every way. You are not just a sale to them. Love my Metris! I highly recommend MB of North Olmsted!
Everyone I encountered was extremely friendly, knowledgeable, and professional! Superb experience!!!
We loved every minute in MB North Olmstead. I will credit largely that experience to Mr. Barry Sisler. Talking to Barry makes you feel like you are not actually planning to buy a vehicle but planning for the best party of your life and Barry is that resourceful star-dude from your college who will make that all happen. Barry knows his cars, is very friendly and truly cares about the customer experience. From concierge to delivery, everything was just perfect. There was only a small glitch that the buy-out price was different on the final sheet from the quote, owing to some goof up on Finance/Management part but they were very quick to resolve that. Manager Helder Rosa and Ryan were very cordial and helpful too. We visited this dealership after we were let down by another Mercedes Dealership. But these guys put our faith back in Mercedes and great customer experience. Although MB North Olmstead is little farther from our home, but we will only go back to these people every-time. Highly recommended!
Have just had a rather unpleasant experience with their sales stuff, in particular a manager Brian McGrath. He gave me a call to supposedly discuss a price on a certified Mercedes after a sales person suggested that the price might be negotiable. McGrath did not call to negotiate, however, but simply to tell me that have no idea what I am talking about and hang up. A rather strange way to treat a customer, whether or not he is right (and I was not talking nonsense as I was asking about the typical price in KBB and NADA guide for the car in question). Will not come back to this dealership.
Exceptional Customer Service at it s finest from the time my husband and I drive onto the property through our departure, royalty treatment. Staff is always personable, attentive, and proactive to our needs. Satisfaction is guaranteed. Best Customer Service EVER!!!
I Found my dream truck online at North Olmsted MB and didn t know what to expect. From start to finish my experience was seamless and relaxing. The guys at NOMB were great! Don, Steve and Corey excellent customer service. I ll give them a 4 out of 5. Let s see if they take care of the blemish on the back wheel! Steve still waiting for the Care package! All said and done these guys are the truth! 5 start service.
I have bought 4 Mercedes from Mercedes - Benz of North Olmsted in the last 4 years. I use their service dept.exclusively. I have to give Ryan and his staff 5 stars. Very well run service department. The only issue I have is the dealership management, trying to get me to buy into their auto spa package, after years of complimentary car washes. I bought 4 cars from them, you would think they would love to get their best customers into the showroom every few weeks, for the cost of a car wash.
mbzno.com
