Mercedes Benz of North Olmsted Review

I was taken care of by Stacey Narovec and she was amazing she took care of all my needs and was prompt and courteous. A+ 5 star service

Best dealership I have ever dealt with! Amazing service! I've purchased 2 cars here, and I will be a customer for life! Thank you, Bill, Don, and Curtis for being the best in the business!

My husband and I truly enjoyed our sales experience at Mercedes-Benz of North Olmsted, especially working with Barry Sisler. Barry was incredibly professional and knowledgable about the various options available and helped us pick out the exact car we were looking for. We so enjoy our C43 Cabriolet - thank you Barry and rest of the team at Mercedes-Benz of North Olmsted.

Doug Horner and the team at Mercedes Benz of North Olmsted were a pleasure to work with when trading in my car for a new 2020 GLC300. They worked diligently ahead of my arrival to the dealership, so I could complete the documentation in minutes and spend most of my time test driving the car and learning all about its capabilities. Their entire team was extremely welcoming, friendly and professional and I cannot thank Doug and his team enough for making my experience seamless. I highly recommend Mercedes Benz of North Olmsted to all of my friends and family! Thank you again!

I just purchased a new Porsche Cayenne from Alan Fejes at Porsche of North Olmsted and the entire experience was great. Michael Falcone, General Sales Manager and Alan Fejes, Sales Representative were both very professioanl and very patient and attentive to our needs. Alan reviewed all of the features of our new Porsche and answered all of our questions....very good overall experience buying this car. I would highly recommend this dealership if you are in the market for a new or pre-owned Porsche or a Mercedes

Bill and Andrew was an awesome team, they listened to me and the things that I really wanted, and got me into the car that I wanted. Bill's service was exceptional from beginning to end, and he answered every question that I had. This is my first Mercedes-Benz vehicle and I love it. Thank you!!!!!

Worst Dealership/Worst business I have ever dealt with- Have VP of Operations on recording stating that they don't have to warranty any agreement or warranty of services. He was was swarmy and very discriminatory. MBUSA and MBFinancial both have multiple complaints against the dealership and him and are bending over backwards to help correct their bad business practices. Walked out of the dealership called Audi was already approved, the sales person delivered it to my house an hour later.

Customer service is fantastic! Service Technician needs help. Had drivers side airbag replaced. Technician put cover on wrong. Now the horn doesn't work. Need to go back tomorrow to get it fixed.

We lost our last 350 GLK to an auto accident a few weeks ago. Found the perfect replacement at Mercedes North Olmsted. Don LaPorte, our sales rep, made the process so easy and smooth it was unbelievable. We have high standards and Don and the dealer, exceeded our expectations. Great communication, knowledge and products from sales to finance! We are very pleased with the purchase and love the car!

Excellent service. Thanks to Brian my sales representative. He made it easy and very pleasant experience. Love my new G-550

We were very pleased with the service of our 450 E Cab.

This is my second Mercedes that I have leased from the North Olmsted location. This time I dealt with Barry Sisler who went above and beyond to make my leasing experience easy. Barry would send me videos of the vehicles I was looking at and gave me his personal opinion on which would suit my needs the best. Living 4 hours away from MB of North Olmsted and having another MB Dealership 20 minutes away has been the reason I keep coming back.

There was a slight issue that Barry dealt with where he went above and beyond by personally help paying for something which was discussed during the leasing process. Without a doubt, Barry is an important asset to the North Olmsted group. I would recommend purchasing or leasing from him!

Nathan

Brought my Mercedes freighter liner in for air bag recall. Very professional.. Will be back in the future for all other maintenance..

Great experience in purchasing a Mercedes Sprinter, we received a warm welcome as soon as we walked in the door, the General Sales Manager was kind and informative. Comfortable environment and very clean ( important during these times). I would definitely recommend them and be happy to purchase a vehicle from them in the future.

Our experience was exceptional. Nick Sullo listened to what we wanted and went about fulfilling our wishes. We are pleased with our automobile and the service we received from your establishment.

Mercedes-Benz of North Olmstead service department was great had a 8:30am appointment and was out in a hour

First class service! The sales team, specifically Bob Randall, calls to follow up, delivers everything as promised and devoted his time to help set up new car. Could not have made my new car transition any easier. Highly recommend this dealership.

I have purchased several cars now from this dealer and have always had great service. I recently purchased a CLA 250 and dealt with a guy named Mitch Litam. He was excellent and courteous. When he wasn't available, the supervisor Helder Rosa assisted me and was very informed on the status of the deal. Perhaps the best car buying experience you can have.

We live in MD and summer in Vermilion. For the last 3 years we have used Mercedes in North Olmsted and are very pleased. I certainly hope all of our maintenance needs occur in the summer!!! Thank you guys.

Mercedes-Benz of North Olmsted is an exceptional dealer that lives up to its staunch reputation. My car buying experience was phenomenal thanks to the wonderful chaps at this dealership. I have purchased from this location once before, and I live in Chicago! I called the dealer on a particular vehicle, and the manager Matthew F. completed the entire transaction over the phone in a few hours, Matthew was previously the finance manager, and it shows, I teach, and I learned a few things from him myself. Had there been enough staff available, I am confident that the car would have been delivered to me, but even with a minimal crew, the experience was nothing short of how a great car buying experience should be. I was greeted at the door my Matthew, who came in early just for me. The car was detailed and even had a bow on it, and after I took it for a spin, Matthew and Corey, the finance manager, finished the transaction quickly and efficiently; what's more, I sensed that they were genuinely happy for me. Matthew made every effort to make sure I got the best deal I could; Steve (who handles delivery and instruction) walked me through everything as it pertained to the delivery of the car, they were all nothing short of professional. This dealer is by far the best dealer I have ever purchased from, and I understand why they are ranked as high as they are. In times of such uncertainty, it is incredibly refreshing to know that kind and helpful people still exist. My sincere appreciation for all that you do chaps, you are a stellar group; the yardstick by which professional dealers should be measured.

Professional work and timely communication. They care!

Class A service! Cody S. Consistently goes out of his way to do all the right things, he is my go to guy! Thank you Cody!

It was a great experience purchasing from Shawn Blum. Great communication during and after we completed the deal. Great clean professional dealership. 10/10 A+++

Always outstanding service...timely..reasonable prices. Very nice people to deal with.

Always get five star service from Mercedes Benz of North Olmsted. Ryan and his team take care of me every time I come in for service! No complaints ever.

Jack was very kind, efficient, personable and professional. He made this visit very quick and easy.

Worst place to take your Benz in for service. First time Benz owner and I took it to MB of North Olmsted for service. I needed a Oil change and my check engine light was on. Took my car in a 8:30am and called me at 5:30pm to tell me it was ready. Oil change $129, and a check engine light diagnostic fee $135, a total of $300. Check engine light is still on and nothing they can do to reverse the $135 fee... SCAM

I had a wonderful experience purchasing a vehicle at Merecedes Benz North Olmsted. The Sales, Marketing, and Finance team are knowledgeable, and helped me choose the perfect car. This was the best experience I have ever had purchasing a car.

I went thru Buckeye Leasing Michael Friedman
He is the best and every detailed covered .
I never met Mat and no one followed up at the
Dealership to see if I was satisfied . Matt did get back to me when I was having an issue and very gracious .
I was told by Justin and Natalie the correct way to
Put my top up and down . Matt had a different way ?
HUM. My car windows still has sticky on them from
The dealership WOW. 57,000 dollar car

Mercedes Benz of North Olmsted is in my opinion the Best Mercedes dealership in Northeast Ohio.
The service provided is impeccable and they truly cater to your needs.

Cannot say enough good things about Matt Martin...helpful, smart, easy to work with and cares about providing an exceptional customer experience. Steven made financing a breeze. We were in and out, which we appreciated.

Happy with the customer service, this time. Great staff and happy to help at anytime.

I just moved to Cleveland a couple months ago and have been a Mercedes customer for years. I went to this location to get into a new lease. I worked with Lorena and she made the process smooth and easy. She s accommodating, friendly, knows what she s talking about and will make you feel welcomed. I highly recommend to go to her when looking for a new vehicle and you want to feel stress free. I also dealt with Andrew in the finance department who as well made the process a breeze! Will definitely return when I m ready for another lease.

I've purchased six cars from them in the past seven years. They have a customer for life.

Great service, they go out their way to make you happy

Easy to work with all around, Eric went above and beyond!

I have wired them money over 1 month ago for a 2016 G63 and I am still waiting for the title, nobody knows whats going on and they just asked me if I sent the money!!!! Ridiculous.

You would think buying a car from a benz store, you would have no headache. Stay away.

I had a great experience with this dealership and with Matt. I am an out-of-state buyer who searched online for cars. I never even visited the dealership, yet ended up with what I wanted at a fair price. Matt kept me apprised of each step in the process, even sending paperwork to our vacation spot! Thank you, Matt!

Put a down payment on a car. Then they sold it over the weekend without notifing me. Worst experience ever bunch of crooks. Stay away

Top notch dealership my only complain is how hard for a salesman to find me a car to buy. I was throwing myself to buy a car, but no luck. He promise to give me update last Tuesday it s already Thursday never here anything from him. Already ask him few months back but no luck with this guy. Thinking about going to other dealerships and try my luck.

Everyone i dealt with was so nice and accommodating. They were able to deliver on everything we discussed and made the process so smooth and easy. Thanks again

Not to trust used car general manager. Gave him $500.00 deposit on 2010 Mercedes S550 , Diamond White Metalic, on friday Nov 15, 2019, went to pickup car on Monday November 18, 2019 in the afternoon. He sold the car that morning, tried to explain that he thought I was looking at a black one. Liar, not to be trusted. Never even bothered to call in my deposit. Told me not to worry about it. Can't trust a mans word anymore.

I cannot say enough about this dealership my Axel failed 3 miles away from them tow truck dropped me of at 1am next morning they took me in told me my Axel is out of place 155$ for the diagnostic but Bryant told me I owe nothing this just doesn't happen now days he called Atlas transmission and my vehicle was up and running next day. Thank You guys.

Would never buy a car anywhere else but Mercedes-Benz of North Olmsted

Very friendly, knowledgeable, no pressure but it is a great product hey are selling. Dee is awesome also!

I am impressed by the service. To begin with, I didn't have bad credit but not much financial history as I was interested in buying a Porsche Panamera I found online. Sam Marawan picked up the phone and answered all the questions I had. He found a good bank that agree to finance me with no financial history with only a down payment. Marawan and his team were amazing, responsive, availble, and helpful. I would like to extended my gratitude to Sam and his team for helping with the process. If you need a used car or new, this is the place to go.

Very professional they took care of me in a timely fashion even discounted me on the original price for my products I highly recommend Mercedes-Benz of North Olmsted I will never take my car anywhere else very pleased

From the moment you pull onto the property every single staff member makes you feel like you are special and that your needs are the most important !

I purchased a CPO 2012 Mercedes GLK 350 w/ about 36,000 miles a couple of weeks before Christmas and since then (about 3 1/2 months) i've had the vehicle in service 7 times. Thank goodness for the CPO warranty, otherwise I would have had to pay thousands of dollars out of pocket for repairs on a vehicle that supposedly went through a "rigourous" inspection prior to sale. I would never recommend this dealership to anyone looking to purchase a used vehicle. They will doctor up a vehicle to make it test drive presentable so they dont have to make any repairs that will show up on Carfax (because who wants to buy a piece of crap that has a ton of service records?) and sell it to some sucker (i.e. Me) who will unfortunately take a loss on the vehicle because of all of the repairs that need done. Definately not what I expected for my first (and now most likely last) Mercedes purchase.

My husband an I spent the entire day at the dealership and this is the first time in my car buying experiences that I did not feel like it was a hassle. Adam was extremely knowledgeable about the cars and got us into the perfect car with everything we needed and wanted. Everyone at the dealership was very nice and congratulated us on our purchase. They even let me pull the cloak from my new car! I highly suggest this if you have the same excitement about buying a new car as I have. Bottom line they made my experience enjoyable and even brought me a gift once I got into my new car. Thank you again to the team at North Olmsted Mercedes!! I look forward to my future purchases with your dealership.

Afforded a wonderfully joyous experience selecting my 1st Mercedes from MBNO.

Excellent customer service was given from the time I pulled up to the dealership. Reps were very pleasant, knowledgeable and efficient in service. I receive my car back when stated. Plus it had been washed and vacuum out to perfection. Will be back.

Breanna was extremely helpful with my purchase decision. Thank you so much and keep up the great work!!

Bob Randall is an excellent salesman and made the entire transaction of buying my new Mercedes Benz thoroughly enjoyable. I have purchased many different brands of cars and can honestly say my interaction with Mercedes Benz of North Olmsted has been the best customer service I have every received. I look forward to continuing my relationship with both Bob and Mercedes Benz of North Olmsted.

This dealership is amazing. From the sales staff to the service department everyone ensures that your visit here is remarkable. Cody Shimell made the service so easy and such a nice situation. He scheduled everything for me and all I had to do was tell him a time that worked best for me. I truly recommend this dealership to any current Mercedes drivers and anyone looking to buy a Mercedes in general. They will always have my business.

Thank you for an excellent service. Special thanks to "Dee Wolfe" for her valuable help through this hard matter of moving from one country to another.
I must say Dee Wolfe very professional and extremely helpful. In my opinion the best service provider in the world.

I couldn t be happier with Mercedes if North Olmsted. Everything about my experience of buying my car there has been top shelf.

Great service, as always. I was able to get an appointment easily and the whole process took less than two hours (Service A). Car was washed and returned to the service bay very quickly.

Check in process was a little awkward due to the COVID situation. I was greeted in the service bay and shown to the customer waiting area but it took some time before a service consultant greeted me to let mew know what was going on. A simple "Someone will be with you shortly" would have let me know what was happening.

All in all, that wasn't much of a hardship, given what we're all dealing with. I was impressed with the amount of cleaning that was going on while I was there. I felt very comfortable that all the necessary guidelines were being adhered to.

Always the best personal service- Cody and Jack will do all it takes to be sure you are 100% satisfied.

Excellent service...Ryan Frick, the service manager, is always polite, quick & provides outstanding service. He provided a loaner & had my car back to me prior to 24 hours.

MBNO always treats me and my GL550 very well. Thanks!

Excellent attention to detail. Very courteous.

The associates and managers work together Iike an empowered team.

Exception value at a reasonable/negotiable price , terms and conditions.

Don Howard., Esq
Attorney at Law
Howard and Howard LPA

I love the sparkling water!!! I get my oil changed there just for the free sparkling water and cookies

I must say that my service advisor Jack McGinty was AWESOME SAUCE. If your that over protective, picky, and hard to please car owner looking for a deal or budget conscious He is your guy. I admit noone want to spend the $$$ but you pay for what you get. No more local repair shops for me. Jack is patient ,he will assist you in getting the most necessary repairs in your budget done. My 2010 E350 run like new. My vehicle was wash and deliver to me because of time restriction. The staff the assisted me was also great. I will hand pick to work with the same staff each time I come for service.
If your looking for a ANOTHER GREAT STAFF PLEASE CHOOSE PAUL AS YOUR SALE PERSON.
THANK YOU JACK
MB of NORTH OLMSTED.

This was quite possibly the most pleasant car buying experience I have ever had in my entire life. The customer service at this dealership it goes above and beyond expectations are all excellence!

Very friendly great service &Clean facility! My go to for my vehicle maintenance

Cody Shimell (Service) is outstanding! He is proficient in the workings of my vehicle, is customer oriented, and fair. He is 100% responsive and does not gauge the wallet. My interaction with this dealership - and more precisely, with Sales (Cory Shimell, Cody s brother) and Service - has been superior to prior car buying/maintenance with other area dealerships. I applaud this dealership and staff for their customer focus and understanding customers needs.

Always an excellent experience. I can t recommend them enough. From sales to service they are a step above everyone else. Thank you

Ryan Cavanaugh is the guy you want to talk to. This gentleman will get you in and out and in the car you love. Five star service all the way from Ryan. He got my vehicle detailed and shipped to me in less than a week. Ryan didn t only sell me on the vehicle, but he sold me on Mercedes Benz as a company.

This dealership is by far the best I have delt with. We have been purchasing cars and SUV s from them since 2003 with every experience a great one
The service department goes out of their way to accommodate my every request. They
really are a world class organization full of professionals. I will never buy our cars anywhere else

I love the service I receive from the front desk to the GM.

I have never received any better service than what I ve received at Mercedes of North Olmsted. I ve been bringing my car here for a little over 2 years now, and it s always been a pleasure. It always a delight when Mike greets me as I pull up and dealing with Jack and Ryan is always awesome! They always make sure all my questions are answered, if its a question that a service tech can answer, they ve always taken the time to answer them all. Woody in the service dept. deserves high praise. If there is an award for Mercedes Maintenance centers, these guys deserve it every year.

The service was awful. I took my car in to get the seat and a rattling noise fixed. They called me 3 days later and said my car was ready when I went to get my car they hadn t fixed anything but they charged me. I felt like I got ripped off.

After I complained about them not fixing my car they had it for a month and a half for some minor issues.

Service fast and done right the first time would come back again

Had a great experience at Mercedes of North Olmsted. They didn't have the car I wanted so Don LaPorte drove to one of their other dealerships and brought me the car I wanted. Thanks for everything and I love my Mercedes E-Class

Shaun Thompson left me with one of the best vehicle purchase experiences I have ever had! Went above and beyond to make sure my family and I were satisfied to the fullest! Thank you Shaun for the wonderful experience! We will definitely be back and be referring anyone in the market for a Mercedes Benz to you!

I have traveled all over, and I can not say enough nice things about the people that helped me.
I Spoke with Bill Schwark the Manager while I waited on my car, he was more than accommodating & was genuinely concerned about me comfortable while I was there.
Bill Horvath was so articulate and was very kind and explained everything in detail, Along with Bryant and Ion who stopped and asked me if I needed anything.
The Technicians were over the top, and treated me like family ( Jeff, Cody, Bob)
Brenda, was very helpful and does a wonderful job.
Its obvious they love there jobs.
They made my experience a very pleasant one.
Congratulations to Bernie & Mercedes for such a great Dealership & Service Center.

Mercedes always takes care of it customers. When I have work done I always know it will done right and they always have a loaner for me

Thank you North Olmsted Mercedes for a seamless and excellent buying experience with your exceptional staff!

This past summer, I purchased a 2009 Honda Fit from one of your sales representatives, Peter Domaneant! I would like to say how amazing my service was...

I had been searching for a vehicle for a very long time (I say vehicle, because I didn't know what to get; whether it be a car, SUV or what...) One morning I got an email from Pete with images of the Fit. I called him up and asked when would be a good time to come in. We scheduled a time for that upcoming weekend due to my needing my parents to be with me for a cosigner.

As soon as we got there, we were professionally greeted with a smile and asked if we would like a bottle of water, coffee or anything else...Mind you Pete was VERY entertaining =) My parents were both very impressed with his professionalism, yet his ability to still have fun and keep the process moving so nobody's time was wasted!

The few other dealerships we had been to had nothing but grumpy employees who acted like they were bummed out that we even walked through their doors... Not to mention they were almost non-existent the whole time we were there. At one dealership, my parents and I left because so much time had gone by and we didn't know where our sales person was and he didn't tell us where he was going or what he was doing :-/

Unlike that guy, Pete took us to his area where he already had all the paperwork finished! He took me out to show me the car and by the time we walked back in, I was again pleasantly greeted by Bill Schwark, the Finance man!

I purchased extra warranty, not only because I have had bad luck with cars in the past, but because he did a nice job explaining all of the products to me and letting me know what my options were (NOT in a long drawn out, boring kind of way).

This whole process took less than an hour and seemed like it was even less than that, because of how simple and smooth the process was! Being this was the first car I have ever gotten from an actual dealership, this was a GREAT experience for me.

Peter's persistence and honesty really came into play! He helped me come back to reality and find a car that was not going to have a ridiculous payment to where I wouldn't be able to save up any money. He explained to me how unrealistic it would've been to get an SUV with all the driving that I did as well as how expensive it would have been for me to try and get into a use luxury car, due to the high cost of maintenance. This is how he landed me on the Fit (which I have to admit, I love only putting $30-$35 in it to fill my tank).

Yes... Although the car I purchased from Pete was only a used Honda Fit, I plan on building my credit, saving some money and leasing a new car from him one day in the future! His honesty and helpfulness really makes me believe that I will definitely become a repeat customer of his at Mercedes-Benz of North Olmsted =) I will continue to tell all of my friends and family members about the awesome service you guys give all of your customers.

Thanks again, Pete!!! I love my little red Fit!!!!

Professional and efficient group working at Mercedes-Benz of North Olmsted. My online purchase with the dealership and getting my car to the west coast was a smooth one.

Excellent service staff, special mention to Anthony Esposito who scheduled the service on same day I brought the vehicle without prior appointment .....thank you guys!

Absolutely loved Bill aka Saab Whisperer! He was so lnowkegeable and I felt I was charged reasonably!

Had regular maintenance schedule A and a tire replacement completed in almost no time compared to other Mercedes dealers. Service writer Sean and his team were professional and accommodating. I highly recommend this dealership and Sean for your M-Benz service needs.

Buying a vehicle here was a really nice experience!!! I highly recommend this dealership!

The reason for my service appointment was to have my recalled airbag replaced. It worked out well because we needed to get a replacement quote for our poorly manufactured seat. I would like to compliment the customer service employees that welcomed me and helped me; they were very friendly and polite. Although, when picking up my vehicle there was a greasy residue on the dash from when the mechanics replaced the airbag. This is not the first time I've received my vehicle in a less clean state then we would expect from a Mercedes dealership.