Mercedes Benz of North Olmsted Review

To be honest, it s always going to cost you more to get your parts/services from the dealer, but at least MB of North Olmsted gives you exceptional customer service in exchange for your business. And you have to try the really great coffee from the free coffee bar that comes with a real Barrister and equipment, not just a Kuerig machine sitting in the corner somewhere. My first time here and I very impressed with this place. You get what you pay for, it s a Mercedes after all.

Lorena was very curious, taking time to understand our wants and doing her utmost to match available stock.

I drove up from Columbus to get my new car since they had in stock. This dealership treated me like I was buying a top of the line Mercedes. I could not believe the red carpet treatment I received from everyone at this dealership- from sales to finance to even tech support. I will never go to any other dealership since the whole experience will never be beat now.

Be careful, this dealership will try to take advantage of you. I dropped my car off for a routine oil change while traveling for work and also asked that they take a look at a minor brake pulsation I was having (still within the warranty period).

They were told they could coordinate drop off with my wife but that any service decisions had to be made through me as it was my company car, not personal vehicle. Despite this, they pressured my wife to authorize new front and rear brakes for nearly $2000 and $80 wiper blade replacements. Neither of which were necessary on a car with only 40k miles. Furthermore, brake pulsation (which is why they were asked to look in the first place) does not result from normal wear.

After complaining they were able to apply some service discounts to reduce the bill by $300, but that still left a sizable amount to pay unnecessarily out of pocket. We will never do business with this dealership again.

The dealership was great when it came to buying the car! I worked with Richard for sales and Josephine and Ryan are also great in the service department when I had the navigation installed. Josephine was very helpful in answering the technology questions that I had on the new car after having it a few days. Anthony in parts was very helpful in finding and installing all weather mats in my new CLA! Love my car and the dealership!

Quick and easy service. Loaner if you need to get around. Knowledgeable and nice staff.

1 day I was just driving behind a beautiful black Mercedes Benz that made such an impression on my mind that after discussing it over with a good friend of mine, he actually told me that he was friends with the V.P. Of Mercedes Benz of North Olmsted, Helder Rosa. I had awhile to go before the end of my lease with my current Infiniti, which was also leased within the Bernie Moreno group, along with the prior 2 Infiniti s as well, so it was very important to me to stay within the Bernie Moreno group to re-lease my next vehicle. With this in mind, I did decide to contact Helder, and after speaking to him, this actually sounded possible! So he had me come into the dealership and meet with 1 of his top sales people, Max Kovacs. Max was absolutely phenomenal to deal with. He was extremely knowledgeable about the product and answered every single question that I had, was extremely polite and a pleasure to deal with. I would absolutely without a doubt recommend him to anyone who is looking for or is even interested in getting a Mercedes Benz! The dealership was extremely clean, everyone was very polite and I received top notch customer service! Max and I did end up finding the perfect black Mercedes Benz vehicle and Helder put together a fantastic deal for me and was actually able to get me out of my lease early! I absolutely love my car! Sam Pickering in finance was wonderful as well and took the time to explain everything to me about my monthly lease payments, the due dates and how everything would break down to me. That went a long way with me as it is sometimes so confusing with lease turn in s. This was the easiest and best experience I have ever had in re-leasing a new vehicle! I am so thankful to the entire team of people who worked so hard to help me get out of my old vehicle so early and get me into my new car! Like I said, I absolutely love it and I am so extremely pleased and happy with the entire experience!

Great service and personal attention. They made it very easy to get a new leased car!

Everytime I interact with these guys I am impressed. Everyone knows their job and tries there hardest to solve your problem. I am trying to get my people to work this hard at being good!!

Way too expensive, took too much time, no call backs. In my opinion, they are not worth the money spent. I couldn't rate a zero, unfortunately .

Very good service with regular updates of status. Stacey was very nice and customer oriented.

Shawn Blum did an excellent job with our purchase. He provided comprehensive information about the car. All of my calls to Shawn were returned within the hour. All of my requests were addressed to my satisfaction within the same day, I live 30 miles north of Pittsburgh and given Shawn s service I bought my 2016 Mercedes GLC300 sight unseen as they accepted my trade in. When I arrived all paper work was prepared and awaiting my signature. The car was exactly as presented and Shawn demonstrated all of the functionality prior to our leaving. Both my wife and I highly recommend both the dealership and salesman Shawn Blum for your next vehicle purchase.

I had an excellent experience at Mercedes of North Olmsted when purchasing my new car. Our Salesperson (Shawn Blum) was fantastic and went above and beyond to accommodate our needs. I will definitely be back when it s time to purchase my next car!!

Great service and fun-to-drive loaner. Covid measures in place, as well. Will happily return.

Although the service is great, the prices are unreasonably high.

Don LaPorte was very patient and knowledgeable about the Mercedes Benz product line and made our purchase very pleasant. I would recommend him to everyone.

Professional and friendly service by the staff at Mercedes Benz of North Olmsted.

Bryant got me in same day that I called. Was very quick with the turn around of changing oil and recharging air condition system. Price was good and had a coupon Mercedes sent to me so price was great after that.

Bill and Shawn are incredible. This is our first Mercedes and we are incredibly impressed by the staff at N.O.M.B.

Stacey was very helpful. Good communication via text, rapid turnaround time, flexible with pickup time.

Allan Goldstein is THE MOST service-oriented, customer-centric salesperson with whom I've ever had the privilege to work. We arrived for a 6:30pm appointment and although the dealership closes at 8pm, Allan stayed with us until the purchase transaction was complete. He could easily have left us when we entered into the financing portion of our transaction engaged but used our "wait time" to show us the car, go through many of the options, and help orient us to our new vehicle while our financing was in-process. He was sincerely interested in answering all of our questions, responding directly and honestly so we were able to make an information decision to purchase. We will search out Allan when the time comes for a new car lease. I can't imagine having a more perfect experience with any other MBNO sales person. THANK YOU, ALLAN!

I must also add that Scott Pickering, in the Business Office, went above and well-beyond my most demanding expectations. He stayed very late after closing to research and find the most affordable financing option for us and epitomized the meaning of "teamwork". He made it possible for us to leave the dealer with our new vehicle, despite the after-hours effort needed to complete all the paperwork. THANK YOU, SCOTT!

Super great and friendly service. I d recommend everyone come here when car shopping and ask for Curtis! He s the best! He was patient and kind during the entire shopping process!

I had a great experience with this dealership. I worked with Curtis Cheney and he was very knowledgeable and great at communicating. The purchase process was quick and easy.

A very pleasant experience. Highly recommend Tommy! He was extremely helpful and worked quickly to put me in exactly what I was looking for! Also Steven was very thorough going through paperwork and answered all of my questions!! Lastly s/o to the man who then sat with me in my car and helped me connect my phone and walked me through all of the cars features etc!

Courteous, friendly, thorough, listened to my concerns and acted on them.

Made sure I left with the requested work done.

They were very friendly, accurate. Paid attention to detail, corrected, & explained my concerns regarding my car. I did not have to sit & wait for long periods of time for service.

Cody always takes care of business. Great to work with.

We worked with Ryan Cavanaugh at the Mercedes dealership in North Olmsted, Ohio. He is by far the best salesman we have met in the auto industry. He was professional, very friendly and courteous. Couldn t do enough for us. We would recommend him to our family and friends.

Mercedes Benz of Noth Olmsted is the best. They are always accommodating with fast friendly service

We certainly experienced customer centered organization. This is nice, and has also a unique, professional selling practice for clients. Thank you for appraciating your loyal clients...

Great car and purchase price. However, I wasn t told the BMW was a grey market vehicle from Canada and that it didn t qualify for the BMW extended warranty. The ad in Auto Trader indicated the car was equipped with a garage door transmitter and it didn t. The car came with one key FOB (normally they come with 2), no charger and the sale s agent couldn t find the original window sticker.

Don't trust them !! They are scamers, they give promises that they can't Keep. The sales team is just not honest. Very very bad service. If I can give them a rate of 0 I would have done it happely. Dont believe any of what they say.

Really nice customer service and fast service!! 5 Star

Amazing service! Cody is very polite, helpful and professional. Very happy with service and staff

I am extremely pleased with the level of service and professionalism I received from Mercedes Benz of North Olmsted, particularly Mike Ryba. I felt like the most important client and every question was answered in a timely manner. I would highly recommend this dealership to anyone interested in driving a Mercedes.

I was sold a vehicle with a warranty that did not cover anything. After two years of being denied any sort of coverage, I decided to take the option of cancelling my warranty policy with a full refund. This option was expressed to me multiple times when it was being sold to me. this is NOT an option. They will refuse your calls and will never file the documentation they are required to by the warranty company. You call the warranty company, they say you have to call the dealership who sold it. You call the dealership? Good luck getting a return to your call. Every stereotype of any car dealership is alive and well here. Don't reach out to Michael Ryba, Matt Yousseff, or Annie Loesch they will provide exactly 0% of your entirely reasonable and appropriate customer service request.

I purchased a Certified Pre-Owned Boxster on-line, and dealt with Randy Bevins. What a truly positive experience! Randy made the purchase a breeze: No pressure, always wiling to answer questions, and easy negotiations for the purchase price of the car and for my trade-in. I was a bit hesitant about purchasing a car online, but my fears were dashed when I arrived at their store (I live in Chicago) and found that Randy had everything in order (the fact that he e-mailed most of the documents ahead of time made the paperwork process easy). It only took about an hour before I was in my wonderful new automobile, and heading back home.

The dealership was spotless, and their shop looked very well organized. Anyone considering buying a new or pre-owned vehicle should look no further than Porsche/Mercedes of North Olmsted. And if you're looking for a knowledgeable, no-pressure sales associate (especially if you are buying online or from out-of-town), Randy is your man.

This purchase for my wife was a gift celebrating something very personal and special. Barry immediately identified the magnitude of my intentions and was with me lock-step through the entire process. He worked until he found exactly what I was looking for, as if he already knew my wife (having never met her). On his own, he purchased a cake and orchids, to enhance the surprise (he presented these himself at our doorstep). He also volunteered one of his employee discounts to make up some of the difference on what I still owed on my vehicle that I was trading in. He had just met me a few days before offering this discount. This speaks to the level of customer service North Olmsted MB is willing to extend. When the shock of the surprise wore off, my wife was in tears, knowing what this gift represented. Barry is no longer just the guy who sold us a car...he is also now a friend. He should be recognized within the organization and also publically for his efforts and kind-heartedness here. I'm forever grateful. Thank you Mercedes Benz of North Olmsted. Thank you, Barry!

Both Mark and Chris helped me with my purchase. Buying a new car can be stressful but they made it a breeze. If you live anywhere near North Olmsted (or even if its a bit of a drive) I would highly recommend working wight them!

We have been customers of Mercedes Benz North Olmsted since 2008. They have always gone the extra mile and have done everything they can to please us and offer exceptional customer service. Prior to buying cars at this location, I never felt comfortable talking with service representatives or mechanics. When we started buying and driving cars from MBNO, I was shocked at how comfortable they made me feel. This is across the board- all service reps, the Gm, the finance manager, mechanics, etc all make me feel completely comfortable. It has been a pleasure!

Will you be happy if you bought a S550 which is CPOd with a curb rash on the right front bumper. My sales agent said they would cover repairs but never heard from them since. Next time, ask if the car has been inspected already before they post it as CPO inspected.

I received a $75 off coupon in the mail as a Christmas Gift from the dealership. I called and asked if I could use it toward an oil change and was told yes come in anytime before 3:30. So I did. When I went to check out the service guy said no sorry we can t use that. I told him would have never gone there to pay $150 for an oil change and I specifically called ahead and asked and yet he still couldn t honor it. He did say he would put it on my account for the next time I need to bring it in for service, which is usually overpriced to begin with. If I have a quote from somewhere else and I bug him about it, he will usually try to match the price or get close anyhow. So the coupon was a waste and I ended up waiting almost 2 hours to pay $150 for an oil change when I could ve gone anywhere else for far less, less wait and closer to home :(

Excellent salesman Tommy Finlay and terrific management. The best.

Lorena and Mr. Martin have been more than awesome throughout my new vehicle purchase journey. They were professional, courteous, and prompt at every step of the way. Matthew went above and beyond to ensure that I receive my car on time and in a flawless condition.
I wanna thank you guys for a very smooth, and friendly transaction. I highly recommend Mercedes-Benz of North Olmsted if you are in the market for a new car.

MBNO has always been wonderful and accommodating. The people at MBNO go above and beyond to serve your needs - Just Ask!

WE love Allan Goldstein and Scott Ragland at Mercedes-Benz of North Olmsted!!!!
We have leased four cars from them in the last 7 years.
Customer service at its best!

Exceptional dealership. Shawnee Blum was outstanding to work with throughout the process of buying my used vehicle as an out-of-resident. In fact, he had the vehicle driven from the dealership to my home in Detroit without any additional cost to me.

Well worth my trip from Detroit. Definitely recommend this dealership to anyone looking for exceptional and trustworthy customer service.

Sincerely, Tim Rickett

Knowledgable service team. I'm always taken care of in a courteous manner.

Great customer service!
$700 seems a bit pricey for an oil change and some cabin filters.

Good, fast services and nice, friendly staff. I got assisted by Sean Cinalli. He is very professional and kindness. Thank you so much for your services. I appreciate that!

The minute we walked in the door, everyone was extremely nice! Don was so easy to work with and treated us with the uttermost respect! We drove three hours and this dealership did not disappoint. There was an issue with how the vehicle was detailed but they quickly made it right!

People here are pretty on appearance . They have a complementary bar. Barista will prepare a 1st class tasty coffee. I would spend my days here

Came full circle with MBNO as i began my search there and about 3-4 weeks later completed the journey with a new vehicle. Everyone from my salesperson Joe, who was able to handle a small snafu with ease and perfect transition, to the business division personnel, Andrew and Mike, to my entry each time being greeted by Jeanette and the product specialist team of Steve and Natalie, I m an extremely satisfied customer. First time and won t be the last I m sure. Absolutely love my vehicle and it s the perfect fit. From start to finish exceptional service and handling from all involved at MBNO!!!

Absolutely the most amazing experience when it comes to purchasing a car. I have purchased over 40 cars so far in my life and the last 3 MB's from this dealership. They made my trades and purchases memorable, smooth, and I will buy all future cars from them. I live out of state and even living in another state does not stop them from performing. Good job shout out to Bill, Mike, Mitch and Jeff and the rest of the team. What a group of professionals.

What an excellent experience! I worked with Shawn at Mercedes-Benz of North Olmsted and was VERY impressed. Impeccable service with a smile, willing to go the extra mile and first class treatment. From the time I inquired about the ML350 to the time I returned my loaner and picked it up, Shawn kept me informed and ready to help at any time. His cool demeanor and top notch customer services skills were the best I've seen. This was my first Mercedes-Benz purchase but will not be my last. HIGHLY RECOMMENDED!

Great service - follow up is consistent and timely!

Honest, straight forward and highly recommeded. Great communications from start to finish by everyone concerned. A pleasure to do business with.

First time shopping for a car. Lost my husband last year & this is always something he did. All the people at this dealership were amazing! Our salesperson, Shawn Blum, was great to work with and made us feel very at ease. The general manager and finance person were great as well. I would definitely recommend this dealership to anyone looking for a used car.

Great/easy service. Fair price. Didn t upsell when the opportunity came. Go above and beyond for service

Stacey was my service advisor, in light of the current pandemic in which we are all out of sorts, my service was excellent in terms of treatment, satisfaction with the work, the loaner, and communication. my expectations were well met.

Bernie Moreno and his crew are top notch.
I'm very happy with everything they have done.
Thank you.

The service was great. Genti was my salesman and I appreciate his good customer service. Thank you Mercedes-Benz of North Olmsted for allowing my birthday to be wonderful.

Great experience. I had been shopping for a ML-350 CPO for several months. I was referred to this dealership by a close family friend who is a regular customer. I found a great vehicle, Cinnibar Red and Sport Package with very low mileage with more options than I would normally purchase. The vehicle was sold and serviced by this dealership. Don LaPorte was extremely professional throughout the entire process The sales process, financing through Mercedes Financial and the processing of the transfer to PA was perfect. My vehicle along with everything which was promised, was delivered to my business in Pittsburgh and Don drove back my trade. I highly recommend Don LaPorte and Mercedes-Benz of North Olmsted for your next Mercedes-Benz.

Service writer or advisor didn't really care about my issues or concerns. That would be the reason I haven't and will not buy another car from this dealership. Since my first purchase from this dealership I have purchased two other Mercedes and definitely not from them
thanks to a nonconcerning salesman and now to the service advisor. Good luck on your dealings with this dealership especially on recall issues.

Sebastian is my go to guy at this dealership. I have been working with him for a few years now. He has helped me with all of my car needs. Always very professional and knowledgeable, and ready to help. This is the only place I purchase my cars from. Sebastian and his team always make it easy and effortless.
I Always recommend him and his team for any car needs!!

I did have a issue with a vehicle I purchased. But once I contacted my salesman the team @ North Olmsted worked quickly to resolve the issue. You guys are great and shows that you really care about your customers. I will most definitely be purchasing another vehicle from North Olmsted Mercedes-Benz.. I would recommend this dealership to everyone who want to buy a vehicle knowing the dealership cares about their customers..

Thank you to all of the staff at Mercedes-Benz North Olmsted! You made our car-buying experience fun and hassle-free! A special thanks to Ryan for making us feel so at home and for working so incredibly hard to find me the perfect car! We ve never experienced such great service in every aspect of our visit. I m thrilled to have purchased a new vehicle through your dealership; I cannot imagine how it could ve been any better!

Stacey in service was spectacular. The whole team at North Olmsted was tremendous and I truly can't thank them enough. My 2008 SLK280 was in the shop to have its convertible roof repaired. Stacey kept me up to date on all the work being done and I got it back before I even expected it to be done. Thank you Stacey!

I purchased a used car and was told they check over them just as my state (pa) does.... Turned out they didn't check the car and it needed over $3000 worth of work to inspect it. Take a mechanic with you if you buy used

Great experience except they left me with some tax and registration fees they were supposed to reimburse me for, but instead stopped responding to emails. Otherwise this would've been a 4 or 5 star review.

I have to say this Dealership made my transaction seamless ! From the second I pulled up they were Amazing ! Thank you so much Don La Porte You Are the Best !!!!

Awesome Team! Shawnee Blum and his team are amazing! No pressure, No hassle, just great service! So happy to be apart of the North Olmsted Mercedes-Benz family!!

First annual service call on CLA. New to MB, drove BMWs prior. Everything from scheduling, drop off, loaner and check out were great. I was notified the car was ready but it wasn t quite ready when I came within the hour. The text to schedule pick up time came in after I already arrived. No big deal; I d just rather come when it s ready. Everyone was professional and friendly. Great experience!

Everyone was very nice. Jack McGinty took very good care of me.
Thank you

Please if you looking for a car, take the time to check this place out.. This is a place i would reccomend anyone to get know what its like to deal with real people, and not just car salesmen.

Very Happ with the service staff at MCB North Olmsted

Sam Marawan literally made my car buying experience painless. I would definitely recommend him to friends and family, which I have on multiple occasions. Great dealership.

Excellent product and service. Sales and lease specialist Mr Matthew Paradis is outstanding in his knowledge of the products and helpfulness with the process. Highly recommend.

This is the second car I have purchased from this dealership. Both have been used Mercedes. The second Mercedes I purchased from them was a 2015 GLA 250. I have put less than a 1000 miles on the car and I am getting ready to put back in the shop a third time. This Mercedes only has 30,000 miles on it. I was hoping this car would last for awhile with no problems. But I guess I was wrong about that. I always heard how great Mercedes were, but now I think Mercedes is no better than any other vehicle. I will never purchase another Mercedes and pay the higher price because of the name of a car. I be selling this vehicle as soon as I can. The bad review is mostly due to this car I purchased not the dealership.

Informative and friendly. No pressure. Talked to women as if they were buying, didn't ignore them.

Everyone at Mercedes has been very professional and helpful during our services!
Very happy with service and I highly recommend them!

My granddaughter and I was treated with respect from the time we pulled in. Cody always takes great care of me. I won't be going anywhere else for my car needs.

Twice in last month went to MB north olmstead for minor maintenance needs. Needed additional power steering fluid and engine coolant. Both time, was taken care of on a walk-in basis and met with wonderful staff all around. Enjoyed some amazing espresso and coffee as well during my brief wait. Such a wonderful experience.

Great service and friendly personnel. They always do fabulous job.
With no reservations I highly recommend this dealership to everyone.
M. Kodsy

Incredible car buying experience with the folks at Certified Pre Owned. Shawn Blum left no stone unturned. Nobody was pushy, yet willing to move at lightning speed if needed.

I will be back.

WOW..... i HAVE BOUGHT MANY DIFFERENT TYPES OF CARS FROM DIFFERENT DEALERSHIPS, FROM BMW, CADILLAC TO PORSCHE, BUT NONE COMPARE TO MY EXPERIENCE WITH THE ALL NEW MERCEDES-BENZ OF FORT MITCHELL IN NORTHERN, KY. THIS IS THE CREME DE LA CREME OF DEALERSHIPS. EVERYTHING FROM WHEN YOU FIRST WALK IN. GORGEOUS SHOWROOM, UPSCALE CUSTOMER LOUNGE W/ EXPRESSO/LATTE BAR TO THE UNBELIEVABLE POINT INSPECTION/CAR WASH AND MECHANIC SERVICE AREA. I CAN'T SAY ENOUGH ABOUT THE PEOPLE WHO GO OUT OF THEIR WAY TO MAKE SURE YOU ENJOY AND UNDERSTAND WHAT MERCEDES IS ALL ABOUT. MY SALES COORDINATOR JIM TONER WAS THE MOST PROFESSIONAL AND COURTEOUS THAT I HAVE HAD THE PLEASURE TO WORK WITH. HE MADE THE EXPERIENCE THAT MORE ENRICHING. THE MANAGING PARTNER OF THE DEALERSHIP MR. DONALD PAPARELLA WAS EQUALLY ENTHUSIASTIC AND DETERMINED TO MAKE SURE THE EXPERIENCE WAS UNFORGETTABLE. WHAT WAS PROBABLE MOST IMPRESSIVE WAS THAT WHEN I GOT MY MERCEDES-BENZ E63 AMG, NOT ONLY WAS MR. PAPARELLA AND MR. JIM TONER EXCITED FOR ME BUT ALL THE SALES TEAM SHARED THE SAME EXCITEMENT FOR ME AS THEY DID AND THATS WHEN I REALLY FELT AT HOME. I WANT TO GIVE A SHOUT OUT TO SHAWN THE SERVICE MANAGER, CHRISTINA HARP, SERVICE COODINATOR, AND MR. TODD MORGAN, BUSINESS MANAGER WHO MADE THE TRANSACTION SEAMLESS. FINALLY I WANT TO SAY WHAT A PLEASURE IT WAS TO HAVE MET THE OWNER OF THE COLLECTION AUTO GROUP, MR. BERNIE MORENO. THANK YOU FOR ALLOWING ME TO BE A PART OF THE MERCEDES EXPERIENCE