Carolyn Darfus

Review of Mercedes Benz of North Olmsted

My husband and I have purchased over 40 vehicles, ...

My husband and I have purchased over 40 vehicles, so I'm not a fan of salesmen holding my trade in keys hostage or other tactics dealership use to try to earn your business. I know exactly what I want and willing to travel as far as I need to, to get it. Actually I drove 17 hours in the cold winter weather and back to Florida, to get this vehicle. The car did not disappoint me. Beautiful car and had been detailed, awaiting my arrival.

I had been looking to trade in, an excellent condition Mini Cooper, for a BMW Z4. I told them what "I needed, or wanted" in trade and after only a small amount of time, arrived at a deal. My Salesman, Mike Tankersley, from the first phone call and contact, provided impeccable service, and is a huge asset to this dealership. He was in constant contact with me and stayed on top of the transaction and paperwork. There was never a worry where I stood and he should get a raise for trying to make sure the floor was cleaned in from of my car, upon delivery.

Andrew Conner handled the financing, and again, provided excellent customer service and got a rate for me that I wasn't expecting, but was pleasantly happy with. With Andrews interaction with me, he stayed on top of everything that was needed, so when I arrived at the dealership, things went smoothly and quickly. I do not like surprises!!! So I was happy when none were presented to me.

Both Mike and Andrew are a great compliment to this dealership and I really appreciate their dedication in making my transaction with them smooth and stress free. They are extremely friendly and make you feel at home, and at ease. I would definitely travel to this dealership again, for another vehicle purchase. I would highly recommend anyone who is looking for that special vehicle, visit Mike and Andrew for a Happy, Stress free Purchase!!! Thanks very much for the follow up phone calls in reference to my 17 hour drive back to Florida, and your touch of concern. That is definitely something I have never experienced in the 40 plus purchases. Thanks again...