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Review of Mercedes Benz of North Olmsted

I had bought my Mercedes SLK 230, in May hoping it...

I had bought my Mercedes SLK 230, in May hoping it would help my condition. I suffer from severe anxiety, and agoraphobia among other things.The brake lights went out on my car, so I took my car in for service on Sept 14th at Mercedes Benz of North Olmsted. I met with service guy Mcginty, told him what I needed fixed, the brakes first and foremost, an oil change and a patch on the tire. No estimate, no price list to be found, I asked for the cost he said $150.00. Out in 45 minutes.Then the nightmare began 45 mins turned into 4 hours, $150.00 turned into $1,078.00 with every problem that arose or was discovered. He waited an hour to tell me what I already knew. A nail is lodged in the tire we ll patch it. Another hour later he s back with another tale! They took the tire off the rim to patch it, to their shock the inside was completely shredded, no way to fix. The damage is so bad they can t even reinstall it. It has to be replaced with a new tire. I was confused these were brand new tires, I tried to ask questions to get clarification,. Instead of answers he switched on the high pressure, scare tactics, and manipulation: It s Saturday, we close in 2 hours, until Monday, lots of cars waiting that need to be serviced, besides yours, I need a decision, replace the tire or not? Otherwise we ll put the spare tire on for you, if you even have a spare? Do you even have a spare in the trunk? I didn t have a clue? My anxiety went through the roof, I couldn t think clearly, I asked him for my tire brand and #, he said continental and series of numbers and letters, which wrote down and read back. I told him to give me a few minutes I need to call around real quick. He hovered over me impatiently, as I called a tire company and spoke to Sam (witness #1) gave him the tire number, that was nowhere to be found. Nothing like that in the system. I put him on speaker and told Mcginty that tire # doesn t exist. He rattled off a different set of numbers, then caught himself and gave yet another set of numbers, which Sam carried but would have to order, that sold for $184.00 per tire. Mcguinty stepped in and said the difference is only $9.00 and we don t need to order, and can install it in matter of minutes. I agreed. More then 30 minutes later, here he comes again with yet another dilemma, it was high pressure tactics and fear mongering. He proceeded to warn me of all the dangers, doomsday scenarios, I was facing, and all the reasons why I now needed 4 tires replaced. Your tires are an off brand, he said in a snobby accusatory tone, we don t carry off brand, I don t know where those came from, but blah blah blah. All I heard was a jumble of words, bits and pieces as my head was spinning, fear, worry and confusion growing as he bombarded me with a barrage of scare tactics, warnings and worst case situations. You can t drive with different tires, damage in the thousands, serious suspension problems, costly replacement.He went on to warn of same results with 2 tires. whatever it took to jack up bus expenses He said you could but you can pay now or pay more later. I was mentally spent. I told him I had the $150.00 off 4 tires coupon, he said ok but I have to for balance and mounting, and alignment. I m lost I just want to get out and go home. He said he ll throw out my other tires I said no I ll be back for them on Monday. He handed me a bill for $1078.00 no explanation when I asked for itemization, he reminded me again it was all there just sign they close in less then 2 min. I got home and guess what wasn t working? I emailed G.M. Matt Youseff, he called and lied to justify the lies, tried to chalk it up to a miscommunication. and reinstall mine. I arrived 10 minutes later to another lie, he never agreed he said. You drove the tires out you own them. I inspected my tires at home, no damage or shredding, just fresh scrapes of rubber, and a nail.

I contacted Helder who offered an in house credit for the miscommunication
Thanks but no thanks,I don t do business with liars and thieves.