Pranav Periyalwar

Review of Mercedes Benz of North Olmsted

The quality of this dealership has drastically dec...

The quality of this dealership has drastically declined over the past 2-3 years. I am a long time customer of Mercedes and have bought/leased multiple vehicles from this dealership in the past. However, after my recent experience I will most definitely not be returning there.
I had worked with one of the sales associates and had a good rapport with him for several years, I recently was looking for a vehicle and was treated very rudely by Bill Schwark the general manager. I had offered 500$ less than he was willing to sell the vehicle for, I later had an offer for a similar vehicle from the Bedford dealer for a more competitive price. He slandered that dealer, said the car is an ugly colour, repeatedly questioned why I would not be "loyal" to North Olmsted, and told me that "his daughter wants a pony but we can't all get what we want" and was overall extremely disrespectful to me. He then had the audacity to tell me " I have no idea why you are not loyal to our branch we have treated you so well." I will be taking this complaint to upper management and to Mercedes and will be sure to let all others that I know about my experience at the North Olmsted dealer.