Mercedes-Benz of Flemington Reviews

I bought my Mercedez from them. Their service was exceptional. They answered all my questions. I am really happy with my new car.

I leased my first MB, I have to say the service was phenomenal!! I live in NY so I had to take NJ transit over to Flemington,Vasil (salesperson at MB) was more than happy to pick me up at station and drive me to dealership. The transaction was smooth and he went over everything, from the leases agreement to the warranties and service. The car was presented to me clean as a whistle and i was given a tour of all the features and how to use them.After about a day or 2 they called to follow-up on my experience and if I needed anything. All and all a fantastic experience, I would recommend this dealership to anyone looking to lease/purchase their MB and i especially recommend Vasil as your go to guy to walk you through your transaction.

Small fast service was in and out quick very friendly

Extremely unprofessional. My wife purchased a vehicle from the prior owners of this dealership back in 2010. She has been bringing her car there for service at least twice a year since then. She always loved the customer service provided. Things changed with new ownership. My wife nonetheless continued to bring her vehicle there as the employee that serviced her vehicle remained the same. My wife had her car serviced last week. She was dissatisfied with customer service. She received an email from the dealership requesting a review. She responded by informing them of her dissatisfaction with the new ownership/management. Rather than addressing her concerns, the dealership responded by forwarding copy of all the 4 stars reviews the dealership received from other customers. Very unprofessional. We were considering trading the 2011 vehicle for a new Mercedes. We will not be returning to that Mercedes dealership!

I interacted with Janae at this dealership over the phone, which started very nicely but turned into a not so pleasant experience towards the end. I communicated mostly over text messages and asked my questions which she turned impatient towards the end. I accounted that to a busy day on Nov 30. What prompted me to write this review is the phone call this morning where she reached out to me to see if I am still interested in the car and when I told her I already have the car from a different dealership, her tone was not so good and she said you overpaid. I definitely don't expect such behavior from a Mercedes dealership.

I feel like I have to share what a wonderful experience I just had with the service department at Mercedes-Benz. Josh was so helpful! He greeted me in the morning, got my concerns. He answered all my questions. Since the car was going to take a while to get fixed he gave me a loaner car for the day. Ben also greeted me in the morning and was so helpful and kind with his customer service. Taking my keys showing me where to park and then bringing me to my car at the end of the day. My car was fixed under the promise for free. There was a dent that someone must have caused in a parking lot. They took care of it, took the ding out ,washed and vacuumed my car and gave me a loaner for free under the promise. My brand new Mercedes is looking perfect again! I believe with the new ownership of this dealership they are truly trying to show they care and their customer service is top notch! Thank you for showing your actions speak louder than words!!! You have earned our trust!

My niece took her car there for a simple battery and came out with thousands of dollars of body damage! They say they are not taking responsibility... do not trust them with your car.

In general, we all have misgivings about car service managers , especially dealing with luxury cars. But there are exceptions. I found one. He is Mr. Rick Szucs at Mercedes Benz Flemington. He is a guy with empathy for his clients and for him their interests and safety are utmost. I would recommend him whole heartedly and you will find out that he is a service manager cut from a different block! A rarity indeed, these days.

Exceptional service - specifically my Service Advisor, Jami Mclaughlin. I have had the pleasure of working with Jami for many years. She is extremely knowledgeable and professional with the highest standards of customer service. I highly recommend Jami and the dealership.
Wendy C.

I had the pleasure of working with Chris Green. He knew everything about the C300 4Matic that I purchased. He worked around my schedule without any hesitation. Me being from PA I had some skepticism about purchasing my car from NJ but Chris and Bryan (general manager) made the whole process seamless. Chris actually dropped off my new car to my house which I have never had done before so I deeply appreciated it! 10/10 would recommend anyone to purchase their next vehicle from Mercedes-Benz of Flemington and Chris Green!

"Professional and Friendly"

Gregg@Ciocca and his team work hard to make your visit the BEST experience. They take pride in what they do and it shows in their behaviors. Great place to BUY and looking forward to the service experience!

Great, Neil was very professional, and he was able to accommodate a price within our budget, would definitely recommend this dealership to everyone who is looking for a Mercedes Benz..they have earned I business..thanks again..

I brought my Mercedes Benz into Flemington today and very pleased with the service which was done 30 minuets before closing on a Saturday without an appointment. I had an emergency tire replacement done at a very reasonable price. Thank you everyone involved

What a great experience I had leasing my new car at this dealership. Everyone is sooo nice, friendly and professional. No pressure sales, very transparent and fair deal, and they all are very knowledgeable. If you are looking for a Mercedes.....then this is the place to buy/lease. Thank you everyone at the dealership especially, Jeremy, George and Brett. You guys rock !

Very frustrating service experience. Spoke to four people and received four different answers. Would not buy from them again

Thanks for your response... i called you you @ 6.32 and you confirmed and collected my personal no too..... unfortunately i dont carry my home land line while going out ...... great excuse .. do you want me to attach the email you guys sent

We had great experiences buying a 2020 GLE350 with Bratt, Gregg, and Julian of Flemington Mercedes. The staffs are very friendly, helpful, and knowledgeable. We are satisfied with the service and it definitely worth to drive extra miles to get here.

Excellent buying experience at Mercedes Benz of Flemington. Our sales advisor Anthony was personable and knowledgeable and helped us work out a great deal on a 2020 350GLE. I love my Mercedes and am looking forward to many happy and safe miles!

Ciocca Mercedes of Flemington is by far the best car buying experience I ve ever had. Was looking for a car for my mom, and she ended up getting a brand new 2020 CLA that she absolutely loves. Every one there from the first phone call down the the finance was excellent. The entire team was awesome, and recommend you speak with them if you are in the market for a new or used car. Thank you Guido!

As always it is a pleasure working with Gerry Leon. He goes above and beyond to satisfy his customers and get them the car they want.

Had a great experience with my recent purchase of a GLS450. Mike Castor did a professional job and I highly recommend that you ask for Mike when you shop at MB of Flemington.

Professional courteous and efficient. Thank you Neil! A pleasure doing business with MB of Flemington.

We got exceptional service at Mercedes Benz Flemington. They gave us the best deal in NJ and when we reached there, they took care of us right away. George is very courteous and guided us in each step patiently. I will definitely give them A+ for their service.

Chris Popin was the best, most honest and hard-working sales rep I have ever dealt with. I buy a car every 3 years and he made the process enjoyable for a change. He was tireless in his pursuit to not only find the right price but the right car. Thanks again for everything Chris!

My first stress FREE car buying experience. Neil and Brett ensured both the car buying as well as the financing were clear and smooth.

Best car buying experience to date. From the phone call to the pick up. In and out. Offered a better deal then I even asked for. I can t name names but the entire staff was welcoming and very helpful.

Great buying experience at Mercedes of Flemington. Would purchase from them again in the future.

Loved the experience at this dealership! Highly recommended. Very courteous and caring staff

worst experience of my life....first they tell you they have loaners, but change their policy after I bought the car.

Positive experience at MB of Flemington. Went in to lease and we were out same day. High degree of professionalism and knowledge. Felt like a VIP throughout the process. Vinny helped with our sales process and I cannot recommend enough. Highly communicative whenever we needed anything even after the process. Will buy again and recommend this dealership highly.

Outstanding. Neil made this the most comfortable auto purchase experience I've ever had. Absolutely no pressure. After test driving a couple of models, I told Neil that I was looking for a good deal. He showed me the invoice price, then went directly to his best offer. Usually, it's the other way around where the sales rep starts at MSRP then asks what monthly payment I want. Not the case with Neil at MB Flemington. Rest of the staff was also outstanding. Will definitely buy my next MB from them.

Once again they are the best. I always bring my car there for service, and I always will. Thank you Thank you.

I had a horrible experience here. I will buy my next Mercedes somewhere else. Many 5 star reviews here were actually for the previous owner, not for the current owner. The current dealership is run by people who have a lot of dirty tricks to cheat your money.

This is just my experience: their new sales team was slow, sloppy and poorly dressed - when did wrinkled golf shirts ever sell a $70k vehicle? I went in there with my GL as a trade and they made my kids and I wait 20 mins for an insulting (below KBB) offer.
I serviced the vehicle there for 2 years and their approach really bothered me, from the grumpy service lady, to the fact that they always found an expensive repair that needed to be done. I did all required maintenance and got an exceptionally fair offer from another dealership when I did sell it.
I will NEVER do business with these guys again. I m happy to drive the extra miles to be treated fairly.

Big thank you and shout-out to George and Dylan for making my experience so remarkable! We will certainly return for more business for years to come! Highly recommended!

Great experience. Neil Gerstein keeps us coming back!

Very personable experienced personnel, great service. My cars are always in top condition

Just picked up my AMG SLC from Mercedes of Flemington, my salesman Mike Caster was easy to talk to, and no pressure, We worked on the build together and I got a great deal! Julian Montilla handled the finance paperwork, it was quick and organized. The car is awesome and I highly recommend this dealership

Probably if I was going there to get a Mercedes-Benz, I would have given 6 stars but I went to get a pre-owned Lexus for my son, someone traded in for a Benz. Pretty nice folks that work at this dealership, owned by the Ciocca family

Excellent Dealership ... It was a please working with Neil G., will definitely come back for future car purchases ... Thanks

We just bought a new car from Mercedes Benz of Flemington. George Berstler was our salesman. It was a pleasure working with George. It was a fabulous buying experience.

Excellent sales staff, courteous and professional and most importantly not pushy. I worked with Neil Gerstein and he was informative, extremely professional, personable and most importantly, a salesperson who made the entire transaction exceptionally painless and easy. Came away with the exact car that I was looking for at a good price . I normally dread going to a car dealership, but this was a wonderful experience. Highly recommend!

Gregg of Flemington Mercedes was the best car buying experience I have ever had. Very professional very knowledgeable and got a great deal. All associates are friendly and service is excellent. Had my free car wash already and even the grandchildren had a good time. I recommend Flemington Mercedes to all I meet.

Wholly unprofessional and scammers. Once you sign your name to purchase the vehicle, they could care less about you as a customer or your vehicle. They even don't bother to make sure your car is registered correctly/ updated information that every car dealership must perform. After you purchase your vehicle, your customer service experience is ZERO. The dealership from the managers to the sellers and financial departments won't bother to help you or even fix the dealership mistakes, for example, registering your car with the DMV and securing proper plates. If you seak the dealership's aid in correcting their error, they will literally ignore you and then deny any and all responsibility. Garbade con artists.

It was a pleasure working with Anthony Izzo and Gregg Ciocca Jr on my recent MB purchase. They worked diligently with me to find a model nearby that had my spec requirements and had the car shipped to their dealership within a couple of days. Great communication throughout the car sourcing period as well as pricing and purchasing steps. I never felt rushed or pressured and can honestly say its been one of the most pleasurable car buying experiences I've had.

I had my 1997 E320 brought in for service. It was a stalling engine problem and tough to isolate as there were no codes providing a clue. The MB Technician did a great job bench testing a suspected component and was able to solve the issue. Service also conducted a safety inspection and pointed out some issues. With the NJ Inspection process being just for emissions don't overlook the importance of checking brake lines. I am thankful MB pointed out the need to have them repaired on my car.

Jami in Service is very knowledgeable about these cars and she kept me informed throughout.

By the way we often complain about how expensive parts are to but from the Dealer. I encourage you to check and compare cost. It has been my experience that the cost of parts from the MB Dealer are very competitively priced.

Excellent purchase experience! Our sales consultant Anthony was professional , personable and knowledgeable. Our finance advisor Zach was easy to work with, knowledgeable and answered all of our questions. Our purchase and trade-in was truly a flawless transaction and I highly recommend Mercedes-Benz of Flemington.

Great selection of cars for sale found one that i liked .

Exceptional Service by Ryan Romanoli! I have to say it was the most pleasurable car shopping experience ever. Ryan was courteous, professional, friendly calm and informative. The process from sitting down with Ryan to select the perfect car for me to working with Julian in Finance was smooth sailing. I loved that there was no pressure/ pushy feeling which is the main reason I normally don't look forward to go car shopping. Happy with my MB GLA250. Thank you Ryan (posted by Claudia Orjuela)

Nice people. No pressure to buy. Did a nice job of answering questions and showing us vehicles.

Best place to buy a Mercedes, Great People and even greater service.

outstanding transaction. Our salesman was very professional and thorough. Very straightforward transaction which is always appreciated. Our salesman informed of of a United Airlines special which was not only appreciated but saved us some additional money.(Another dealer we'd checked out didnt inform us of this at all.) The Product Concierge specialist was terrific too.

So happy to see the experienced, well-known service department as well. It's great t have this type of dealership so close by in Hunterdon County!

The salesman, Neil was very professional and patient; not pushy at all. The sales manager was incredibly friendly and made us feel at home at the dealership. We would highly recommend Flemington Mercedes!!

Just ordered a brand new 2021 GLC with the help from Neil Gerstein and he was professional and informative. The whole process took two months because of the manufacturing. Neil kept us updated and answered our questions patiently. Highly recommend for anyone looking for buying a Mercedes car!

Working with Gerry was a pleasure. He is the reason why I chose to buy my car from your dealership.

From ordering my to to delivery and recent 10,000 mile service, Mercedes Benz of Flemington is unsurpassed. They are friendly, knowledgeable, courteous!

We recently took delivery of our 2nd Mercedes. We worked with Neil Gerstein on both purchases. The dealership was recently brought into the Ciocca family of dealerships. I was told Greg Ciocca Jr is there quite often. Seems like a positive change, as there are a lot of value add options the family adds to their dealerships.

Neil is great. No pressure sales tactics. He really took time to fully walk us through all the various vehicles and options, helping us narrow down the choices to what works best for us. We test drove many vehicles with Neil, at times he suggested test driving more vehicles to ensure we were solid on our decisions.

Once he helped us narrow down the to the cars, all he needs is what we are comfortable with financially, and he works with the team to make it happen.

Very professional, courteous and knowledgable. We will be going back shortly to replace our 1st Mercedes purchase with a new vehicle.

We also had the please of meeting and working with Kyle Buchecker and Sara Maley of the finance dept. Their expertise and manner of explaining value add options like the maintainance plans, tire and wheel insurance and of course, the finance payment structure itself is concise, yet complete.

Jeremy Sabol left us with nothing but confidence in the manner in which the sales team is trained, and how the dealership sells vehicles. Everything is transparent, and the post sales experience for the customer is excellent. I would imagine Jeremy has a lot to do with that.

Mark Renna is the Jedi knight of working the vehicle features. He spent over an hour with us to ensure we understood how to fully utilize all the incredible features of our new vehicle.

This is an excellent dealership. We were lucky to run into Neil!

We had a couple of issues with our vehicle and Mike from the sales department did everything he can to make it a very smooth and easy fix.Thanks very much Mike!

Quick in and out. Jamie is very courteous and professional. They identified the issues and now my car is running great. Will return.

Very classy place with very friendly and helpful stuff .

Not very friendly. The receptionist at the front desk didn't greet us, she literally stared at me when I walked over to the front counter and didn't say one word, not even a hello or can I help you? When I asked to for a sales associate she seemed annoyed and asked if I had an appointment. She found someone to come help us, seemed as if I should have been grateful they made the time.

The sales associate came out and was initially attentive. Showed us two cars then ended up leaving saying he would "be right back" for another "preferred customer". I stood around for about 30 minutes and waited patiently. Finally he came back and went over details for the purchase of a vehicle. He under valued our trade-in, when I told him that he had a take it or leave it attitude. Maybe he didn't take me serious because I am a young professional. I went to another Mercedes dealer and bought a car that same day. I was fairly annoyed with the experience. I would not recommend them. Disappointed with their service from the front desk to the sales department. I gave two stars to be fair, he took time to show us the car. I suppose I should be grateful for that at least.

From the worried call I placed to Sherry on Sat morning ( she made me feel better right away) until the time my appointment was completed, the service was impeccable! Thank you to an amazing staff for making my experience exceptional. A special kudos to the person who was able to clean the scuff marks off my door....I figured they would be there till the spring thaw. Thank you Mercedes of Flemington for employing an amazing staff, we DO appreciate it.

Brett was a great person to deal with. Just bought 2019 GLE43 AMG from there. He made everything way too simple for me. Thank you guys.

Vasil is simply a specialist in his field. He is well done.

Mercedes of Flemington represents Honestly, Integrity, and expectional Customer Service.

They DO NOT have the typical dreadful salesman attitude. My salesman, Neil was outstanding to deal with, like my best-friend. I couldn t be happier with my purchase.

The experience is well worth the drive. Five stars is not a high enough rating for him or the dealership.

Had a great experience working with Brett from Mercedes Benz of Flemington. Everyone we encountered at the dealership was friendly and helpful. We plan to purchase our next from MB of Flemington and recommend our friends to do the same.

Great car buying experience. Very friendly staff and the follow up after my purchase has been outstanding.

I WOULD NEVER RETURN! I was a returning MB customer, 5 months after I leased my second MB they sent me a bill for 3 payments which were advertised to be covered by the Returning Loyalty Program, a corporate program. Spoke to salesman and although he is a nice man, he insists that I knew they would not be covered. I am sure he will respond with a comment regarding my ignorance about automobile purchasing. However I have purchased over 125 cars in my life and all I can say is the new management from their competitor (RC) was probably a mistake. In my opinion, worse then a used car dealership in Newark! I would rather ride a bicycle then give them my business. Hello BMW!

Awesome service experience

This was not my first visit to the Mercedes-Benz of Flemington - Service Center.
I found this one representative about the experience one can have with a car service center, though.
Long story short, I had bought new tires online and installed them in one of the recommended places from the online seller. I had to return to that place multiple times (at least 3) since there was a persisting vibration around 75 miles/hour on the highway. I stopped trusting that installer after seeing no improvements so I thought about the MB of Flemington service center to resolve my problem.
I got an immediate appointment (very good experience on that aspect, as well), and I appreciated how my request to come first thing in the morning was satisfied.
The staff I dealt with, lead by Art Bongiorno, met (surpassed) all my expectations.
They showed me what was causing my issue (one of the tires was out of the allowed runout range). Kudos to the master foreman (sorry, don't remember his name) for doing a great job with the explanation.
After that, the mechanics did such a good job with balancing the wheels, including the one with the defective tire, that the vibration was barely perceptible anymore. I got copies from the charts that the balancing machine produced to help me get a replacement tire from the online seller. As a matter of fact, at the time I am writing this review, I already received the replacement tire and got it installed, of course, at the MB Flemington service center, as well.

All in all I would recommend this service center to any of my friends (irrespective of their owning a Mercedes or not). Also, as I told Mr. Art Bongiorno, as well, I will be thinking a lot about getting another Mercedes as my second car.

Dropped my C 300 off for warranty work today and I must say, I was treated like royalty! They provided a beautiful new SUV as a loaner. I had a previous bad experience with this dealership and I'm quite happy to report that it seemed to be a one time incident. If your Benz needs service of any type I highly recommend Mercedes Benz of Flemington, Jamie is my service agent and she is a straight shooter and quite good at what she does. My rating is a full 5 stars. Excellent service, bar none.

It was a pleasure to deal with Chris. 2 things come to mind when I think of Chris, zero pressure and tons of patience. Was very great at communication, when we couldn't come to terms on our first visit he was still responding quickly to calls and text and while never pressuring us he took all of our back and forth in stride and was very patient and addressed all of our requirements. I would definitely recommend working Chris and plan to do so in around 39 months.

I d like to personally thank Greg and George for taking care of my brother and I, today. They were more than attentive to our needs. Their honesty and integrity defientely made a huge impact on our decisions and we will be returning in the future for sure. Thank you guys for your patience and for making us feel at home! Walked out of there with two breath taking Mercedes all thanks to these two gentleman. They all stayed way past closing and went out of their way to make sure we were well taken care of and that we were happy with our choices. Mercedes of Flemington is the place to go!!!

I waited for issues to be resolved before writing this. Ultimately this is the worst out of state dealership I have ever had to deal with. I called ahead to let them know my customer was bringing his car in to have an issue diagnosed and then to call me before proceeding to fix the car. I am a dealership, I am tax exempt, I was the phone paying for the job. Once my customer got there they stopped talking to me almost entirely. They were in a tough spot, Pat the service manager was frustrating to talk with. Mostly because I didn't like what I was hearing, but he did a good job at his job. The part I found frustrating was that I pointed my customer their way, but couldn't use my EIN number for tax exemption or get any of the wholesale benefits of being a dealer as well. My local Mercedes store would have given me new parts at wholesale. Flemington Mercedes told me "Why would we give a discount or set up an account when you will never do business with us again?" -Pat. He is right, I will definitely never do business with them again, nor will I point any customers their way if we happen to sell another car to New Jersey. I will say, in the end they did fix all of the problems efficiently. Their staff, though frustrating to deal with, did get put in a tough spot dealing with an out of state dealer. It could have been handled more fair I thought considering we are both in business to make money. I help and give discounts to other people in business all of the time. This dealership felt very cut throat. They are good at their jobs, good at making money, good at fixing cars...Just don't expect any favors, if they can take all they can, expect them to.

Great place if you are looking for a Benz. Good inventory and professional staff.

Ask for Geraldine Leone and you will be set for your life with your vehicle

Some other local MB dealers offer a VERY different buying experience.

If you are looking for unpretentious honesty and a quick-to-the-point encounter where you are the "customer" and no one forgets that...Flemington is the place to purchase your next MB. It is, after all, about great cars at a fair price and not a Las Vegas simulated environment with loaner cars from Enterprise. Am I right?

Nancy, the receptionist, was so warm and welcoming, she jumped up and met us at the door and cared for us until a sales rep was quickly available. Vasil was what you expect: knowledgeable, genuine and professional. He was also friendly and fun and respectful of our time. In the end, when indecision was about to set in after a long day between Doylestown and Flemington Audi, BMW and MB...he closed the deal.

Oh, and great cars too!

Awesome Service! Thank you for accommodating me on short notice - very much appreciated!

Neil Gerstein was an excellent sales consultant who helped us get our desired requirements. Appreciate Gregg and team throughout the process. Thanks!