I waited for issues to be resolved before writing ...

I waited for issues to be resolved before writing this. Ultimately this is the worst out of state dealership I have ever had to deal with. I called ahead to let them know my customer was bringing his car in to have an issue diagnosed and then to call me before proceeding to fix the car. I am a dealership, I am tax exempt, I was the phone paying for the job. Once my customer got there they stopped talking to me almost entirely. They were in a tough spot, Pat the service manager was frustrating to talk with. Mostly because I didn't like what I was hearing, but he did a good job at his job. The part I found frustrating was that I pointed my customer their way, but couldn't use my EIN number for tax exemption or get any of the wholesale benefits of being a dealer as well. My local Mercedes store would have given me new parts at wholesale. Flemington Mercedes told me "Why would we give a discount or set up an account when you will never do business with us again?" -Pat. He is right, I will definitely never do business with them again, nor will I point any customers their way if we happen to sell another car to New Jersey. I will say, in the end they did fix all of the problems efficiently. Their staff, though frustrating to deal with, did get put in a tough spot dealing with an out of state dealer. It could have been handled more fair I thought considering we are both in business to make money. I help and give discounts to other people in business all of the time. This dealership felt very cut throat. They are good at their jobs, good at making money, good at fixing cars...Just don't expect any favors, if they can take all they can, expect them to.