Masterworks Automotive Svc Review

Baruch and his team of mechanics are simply the best people to trust your car. They are honest in their appraisal; experienced and efficient at diagnosing and fixing your car; and distinctly punctual in delivering their work. Thank you Baruch and team! ...and congratulations on your state of art Master Works Automotive!!!!

Honest and reliable
Efficient service
Will come back

Great Experience. Quick service and great customer service. I would use this service again and would also recommend.

Was travelling through Cleveland en route to Detroit and needed work done on short notice. Baruch was friendly, accommodating and got the repair done quickly and at a very reasonable price. Thank you for minimizing our delay in reaching our destination!

Honest and trustworthy business. Very pleasant to work with.

Awesome services and the owner is very nice. Went here for checking my tire pressure and they helped and did not charge anything! Did an oil change with a reasonable price! They also helped me fix the engine, i will recommend their services :)

MasterWorks is great! I needed an oil change and a tire check and they were able to work around my busy schedule with grad school and work hours. Cannot recommend them enough.

Boruch is a very inventive and a helpful guy. He Knew I was a college student and made sure to work around fixes that would hurt my wallet. Forsure reccomend to anyone !

I was amazed on how they treated me when I first stepped into their shop. I felt like I was an old customer. In fact when I realized I missed my appointment, I hurried in to apologize for my lateness. They said no problem and took me in right away. They were very knowledgeable on everything we discussed. I would highly recommend them to my friends. Good luck in finishing your building.

Always quick, courteous, and on the customer's side. I feel completely safe and that Mr. Taub and his team are 100% reliable whether it's just a simple oil change or something more complicated. Best mechanic in Cleveland Heights!

I was visiting Cleveland from Michigan and took my car here after I noticed a strange sound coming from under my hood. I researched all the auto shops in Cleveland since obviously it's a little uncomfortable to take your car to a mechanic you don't know. This was one of the highest rated, and I can say now I completely agree with those ratings.

Boruch and his team were able to diagnose the problem the same day, explained it to me very clearly, and gave me fair pricing and time to think about my options. Super fast and professional repair and very nice people. I'd definitely come back again.

My back tire was low on air. I went to use their air pump and after meeting with one of the guy's, he informed me that I should consider purchasing a new tire. The price was under what I had anticipated. Very professional and quick service.

These guys are the best! They could have been like the other shops I visited and tried gouging me, but they saved me thousands of $$! They start with the best case scenario for the customer not the worst! Honest, knowledgeable, professional and I'll be sure to spread the word. Thanks again!!!

I would recommend this auto repair shop to any & everyone!!! The service provided here was excellent. My car broke down on the way to work & I able to get it to MasterWorks in about an hour. Any questions I had were answered honestly. Once the guys discovered what needed to be repaired on my vehicle I was contacted immediately & provided options on how my repairs could be done.... I truly THANK the full MasterWorks team for getting my vehicle back up & running!!!

The entire staff is supportive, thoughtful, and timely. Thank you so much for your kind care of our autos!

Baruch is extremely honest and knowledgeable. Wouldn't go anywhere else!

Finding a mechanic you can trust is always hard, but I believe I found this in Masterworks. My car needed a new clutch and I had a work trip coming up. I called and scheduled the work to be done to coincide with the trip. Boruch did a great job on the car, was very fairly priced and got the job done in time so that I could pick the car up on the day I returned home. I also asked him to assess my struts as my car is a bit older. He gave an honest assessment and let me know that my struts were fine. I appreciate that kind of honesty. I'll be making Masterworks my go to shop as I appreciate a shop that values long term clients instead of a trying to make a quick buck.

Every time I bring my car in I know that I am getting the best service possible. Always a great experience and so easy to work with!

I just drove my car in this snow tonight since Getting my snow tires on last week, and it was the first time my car Felt sturdy and safe to drive in many years! They did an incredible job. And the customer service on the phone, and in person, was incredibly friendly and patient and welcoming. They did a wheel alignment and found some other things that needed to be fixed, and my car feels so much different to drive in the best way. From start to finish the experience was incredibly positive. I will be going back again.

As a young professional, finding time to truly seek out a trustworthy car mechanic can be quite burdensome. I am so thankful that my roomie recommended MasterWorks to help take care of my car tune-ups. I would recommend this company to anyone who needs lengthy emergency repairs to simple oil changes. The service is quick and the prices are fair. Especially if you live in the Heights area, this is the only place to take your vehicle!

This is a good honest place to get your car serviced. Prices are fair and reasonable. He wont charge you for something that you dont need and he stands behind his shops work... you dont find em like this anymore!
I highly recommend Masterworks, and have been using this shops location for more than 40 years.

Good, honest and kind people. The owner is friendly and helpful. The place is so clean! Would definitely come for any services needed. I see why their reviews are so amazing!!

Very reliable and trustworthy place to get your car worked on. Baruch the proprietor is friendly and trustworthy. He knows the business well and the prices are fair. Highly recommended.

Second time I ve gone. Reasonable fair prices, good work. Would recommend and will go back for any future work

BEST mechanics in Cleveland. I have a car that has something wrong with it every few months and these guys make it so much less stressful. I've brought my car to them several times and each time they waved diagnoses fees since the jobs were pretty expensive. These guys love to go the extra mile for their customer they do not half ass anything! I'm so sad I moved to Chicago. You will not find anyone like this anywhere else! They are very woman friendly as well!

I went mainly because of the wonderful reviews and now I see why. My car was fixed in a very timely manner (less than 24 hours) which was unexpected, given how many problems it had. Every service that my car needed I was offered the cheapest AND the safest option. It didn't seem like they were after a quick buck. None of the loaner cars were available, but the owner did share with me how some customers take an Uber to the shop (which is exactly what I did and it only cost me $5!). I would recommend to anyone, no complaints.

Great place. Very professional. Finish the work in a timely manner! Very impressed will you again and recommend to friends.

What a great shop to work with. They are quick efficient and affordable.

Baruch is the best! Not only does he provide excellent service but I feel comfortable asking for advice because I know he is very knowledgeable, honest and he has my best interests in mind. Masterworks has been maintaining my cars for years!

6 speed transmission won't go past 3rd gear. AAMCO: "needs to be rebuilt. Price:$1850-$4500." Boruch: "let me do a diagnosis and see. Price after repair: $350. Thanks to an honorable man and a very good crew. From this point on my mechanic always. Appreciate your honesty...

I found Masterworks Automotive a few years ago. When my usual garage tried to take advantage of me with a crazy quote, I started calling other garages around Cleveland looking for opinions/quotes to know I wasn't crazy. Boruch picked up the call and in a manner of minutes totally eased my nerves. He shared that his garage would do the same repair for a 1/3 of the price normally, and that he was honestly kind of shocked I was put into that position. I brought my Honda in that month and never turned back.

As a young woman, paying professionals for car repair doesn't come without assumptions and cheesy deliveries by sly mechanics. But MW's kindness and eagerness to actually educate me about my vehicle for my own benefit leaves me feeling like my car is with my own uncles. When something is wrong, they tell me it's wrong and how long they'd recommend waiting before taking action. When I ask what the action is, they give me options on parts + prices when it's possible. When a fix is so quick that it doesn't warrant payment, they don't ask for payment.

I am SO PROUD to see their space grow and expand. I'm so thrilled for their new online features and vehicle history/inspection features that make me feel confident as a car owner. Their prices are fair and their work is beautiful.

I used to think I needed to learn how to fix cars myself in order to feel like I knew the truth about my vehicle (instead of what folks were trying to get me to believe for an extra buck), but NOW I can pay skilled mechanics to be great mechanics. I'm glad my money is going towards a garage that respects my vehicle AND me. Love this space!

Went to MasterWorks Automotive for my e-check. I waited briefly in the pleasant waiting room as my car was driven from the parking space to be checked. The owner noticed that my tire pressure was low and explained how cold weather affects the pressure and the tires. He answered all my questions, demonstrated how to use the shop s state of the art air machine (digital read out lets you set PSI for automatic shut off), and encouraged me to come back anytime 24/7 to keep my tires in good shape. He went above and beyond in a respectful, professional, and friendly way.

Clean, comfortable space, quick service, and really nice staff. Great place. You can get e-check done here too.

Boruch and his team were very polite, honest, and timely with their work! I came in with a 2006 Camry most likely in need of a new alternator, and he did the work the same day! His price was the best in the area, beating out the Lusty Wrench, Alternative Solutions, and the dealerships in town as well. They were even kind enough to provide me with a loaner vehicle while my car was being fixed, so I could go about my day. The repair was completed last week, and I have had 0 concerns about the repair. I can drive with confidence again!

I was very nervous about finding a mechanic to fix my brakes. Being a woman, I often feel that I am duped and overcharged when it comes to car repairs. However, Masterwork was great. They took care of my repairs, and me, with promptness and professionalism. I felt that I could trust them and not have to worry. I will definitely go back.

I've been here twice & had a good experience both times. Boruch clearly explained what was wrong with the car, what needed to be done, the cost of the repairs, and whether they could be safely postponed or not. He also showed me the old parts that he replaced, without me having to ask. Seems knowledgeable & trustworthy; I'll be coming back next time the car needs work.

Disclosure: MasterWorks does provide $10 gift cards for customers who post Google reviews, so I may be biased.

MasterWorks welcomed me in when other shops turned my request away, and did an excellent job. I'll be back!

Boruch and his staff treat the customer like family. They will do everything honestly, ethically and mechanically top notch. One time in particular my car was having some pretty serious issues. MasterWorks put me in a rental while Boruch poured over the problem with the intensity of a Talmudic scholar, devouting his time and energy to my problem until he was able to resolve the very complicated issue. No other garage would take the time to get the diagnostics right like this... moreover, no garage owner would ever be as warm and personable as Boruch!!! Why go anywhere else when you can go to MasterWorks???

Boruch and his team are awesome! Their service is great. They are super welcoming, accommodating and friendly. And they were able to help me save compared to the recommendations at my dealership, which I no longer have a reason or desire to go to. Boruch is my new go-to guy for my FJ! :-)

Very good experience. Drop off and pick up very smooth.

I came in initially for an e-check for my vehicle and the staff was very efficient and polite and I was out of there in no time.

Prompt service and very clean and welcoming atmosphere. The staff was pleasant and answered all my questions.

Top to bottom, the MasterWorks Automotive facility, team, and service were superb. It was my first experience with the garage and it will not be my last!

I recently moved to Cleveland and was so lucky to find Masterworks Automotive the other month when my car broke down. I have been so pleased with the service there. Usually when I go to a car repair place, I feel like I am "talked down to" because I'm a 20-something-year-old woman who doesn't know much about cars. However, at Masterworks Automotive, Boruch explains everything so clearly and thoroughly, he shows me step-by-step what was done, explains repairs that are needed and why, gives me the pricing up front, and in the end, I leave feeling like my car has been well taken care of and that I know more about my vehicle than I did before. I've been very impressed with all my experiences there so far and will continue to take my car there for repair.

I can't picture going anywhere else for service going forward. I'd been advised by my dealership that I needed work on my brakes, as well as my exhaust (converter bolts). I was going to look elsewhere, and started my research. I landed on Masterworks as the best option. On my way home that very day, before even calling, I hit one of Cleveland's legendary pop-up potholes. I called when I got home, as there was a definite bubble on the tire. Baruch had me drop the car off that night. I mentioned that there may be other work (brakes and bolts). He called the next afternoon and told me that the only thing that actually needed attention was the bubbled tire and the alignment. I've always stressed about going to a mechanic, as it always seems like its the worst case scenario. Not so here. Baruch and his team only do what you actually need done instead of trying to upsell. I've found a fantastic mechanic! If I could give more stars, I absolutely would. 10 out of 10, would definitely go back!

Edit: It's been three years since I first visited Masterworks. Dropped my car off for routine service today. I'm still as happy with them as I was three years ago. Baruch, Ken, and the entire team are the best. Their honesty and good work are what's going to keep me coming back!

Baruch was very helpful and answered all of the questions I had regarding the cost/benefit comparison of repairs on my vehicle and was sincere in his advice. I was also impressed with the inspection done on the vehicle which identified some issues aside from the those brought to him. Make an appointment ahead of time and you know your vehicle will be seen in a timely manner. I will return here for maintenance and repairs and would recommend his business to family and friends alike.

I needed a starter right away and needed a car to use in the meantime. Not only was masterworks able to give me the starter and put it in within a few hours, i was able to get a car in the mean time to do my delieveries. He makes you feel like they really are looking out for you!

Ken helped me out of a jam. He was friendly and courteous. They kept me informed regarding the progress and cost implications.

The job was done on time. I will be a repeat customer even though it is a drive for me to get there.

MasterWorks Automotive is the only place I take my car to for repairs and maintenance. They knowledgeable and HONEST people who work there will tell me what needs to be done, what can wait a bit, and what are completely optional things. They have never tried to up-sell me on unnecessary repairs or tried to pad the invoice. I trust Boruch Taub, the owner, and all the technicians in his shop. I guess others do to, which is why he is so busy!

My ONLY DISLIKE would be when I retrieved my vehicle their were many dark dirt & oil marks on the inside of my vehicle. As I was picking up my vehicle the owner had a worker retrieve my vehicle and his hands were full of oil and grime. The owner told him to wash his hands. The worker washed them barely and seemed irritated about having to do so. When you are dealing with light colored vehicle interior you have to be mindful of touching the inside of the cars with dirty hands or sitting on light colored seats with dirty oily work suites. I paid and had my cream leather cleaned and it all came out. Even with dark interior shops should be mindful because you don t want customers to ruin their clothes when they retrieve their vehicle. BESIDES the interior mishap, the owner is GREAT and the WORK is GREAT! The owner really helped me out when I could not get a same day appointment at my dealership!

By far the best mechanic! Fair, honest, and affordable! Thanks for the great job.

I am very pleased by the service I have recieved. Everyone has been warm and friendly and when a part broke within a year of purchase, it was replaced without question. No hassles or disagreements. I will always return with my business because I trust I will get quality service.

HONEST!! AFFORDABLE !! ON TIME!!These 3 words describe Boruch Taub perfectly!!!HIGHLY RECOMMENDED!!!!!!!5 STARS ALL THE TIME! Boruch takes pride in his work & will go OUT OF HIS WAY to benefit EACH & EVERY customer. GREAT LOCATION-AN ASSET to the community.
Submitted by_
Abraham Matitia

Boruch Taub and his staff at Masterworks Automtoive are some of the most honest and helpful auto mechanics in town. I have done plenty of auto repairs at his shop and not only is he honest but he does not do more than what is requested. His prices were fair and extremely competitive. Any auto needs, Boruch is your man.

All the Google reviews about this place weren't wrong. The staff was friendly and accommodating. Even when I showed up on "Black Friday". He was honest about other details that may be wrong with me car but wasn't pushy or trying to up-sale. And when I had to return a couple days later with a question they fit me right in, checked it out, made the adjustment and I was on my way in no time. I'll definitely be back and have already recommended it to a few of my neighbors/friends.

Mr. Taub and MasterWorks Automotive has serviced my car with expertise, great customer service, and in a very timely manner. Not only is Mr. Taub in touch with us to keep us updated while our car is being services but he also thoroughly explains what he did to our car. It is such a pleasure to have my car brought in to them.

We highly recommend everyone to use MasterWorks Automotive.

The Rosenzweigs

Masterworks did a fantastic job accommodating me being a bit late, and I was in and out within 40 minutes. They did a complete oil change and inspection and fixed my tire pressure and wiper without me remembering to ask.

Great service, and wonderful team. There is a reason they have such great reviews. Was 30% cheaper than if I went to firestone or Sears auto.

Everyone was extremely friendly and courteous. I called in the morning and they were able to get me in and out that same day. By far the best experience I have ever had with a mechanic!

Had a major issue with my car so went to a few places to figure out the problem. I wasted a ton of time and no one was able to tell me what was wrong with it and the quotes were ridiculous. Masterworks Automotive took the time to walk me through my car issues, even taking me back to show them to me. They also gave me amazing documentation about the issue. Their quote was almost half of what I got previously and they fixed the car quickly. I had a great experience and the customer service was amazing!

Wonderful and easy experience. I was able to call and get an appointment to drop off our car within the next few days. Baruch gave me an up-to-date estimate and was in frequent contact with me about what my car may need. Added (and amazingly useful) bonus - I was able to use a loaner car while my car was being repaired. Will absolutely use again!

Boruch and his staff are always a pleasure to deal with. His honesty and integrity are top notch.

My absolute favorite automotive shop. I know that they are going to give me the best and honest service at a reasonable price. Also if they need more time they always call ahead and let me know so i'm not left waiting.

I am really impressed about the new safety procedures for dropping off my car. I especially appreciated the hand sanitizer at the key drop off box. As always you did excellent work, making me another loyal and satisfied customer.

Bruce, the owner at this shop, is honest and reliable. He has repairs completed on time, and for a reasonable price. He also stands behind his work, and as of yet I've never been let down. He's a true professional.

We love masterworks. Competitive pricing and quick service.

I love this place. First time going they told me I needed a new control module which would have cost me $640 to fix also they fixed my right headlight because it was missing a sucker for the blinker. Took my car back to them to repair the problem come to find out my brake control module was working again and they didn't continue to fix something that didn't need to be repaired just to get a quick buck. Ill recommend people to this shop.

Best experience ever - Friendly - Professional and experienced mechanics

Seems to be an honest and trustworthy place. They tell you their honest recommendations and don't try to convince you to pay more for things you don't need. Only problem was that I had to schedule the appointment a week ahead of time, but they're probably busy for a reason, and they made the repair within the time frame they promised.

Boruch is both an honest mechanic, and an extremely competent mechanic. Easy to work with, and very efficient. I highly recommend.

My experience at Masterworks was AWESOME! AWESOME service AWESOME people to deal with AWESOME work AWESOME timing.
i can definitely say that this has been the best car maintenance experience i ever had.
i was impressed with everything there. It was done in a timely manner, it was done at a good price and the owner Baruch is someone you can really trust. i can't say enough good things about it. Definitely will be my go-to car shop.

Boruch was very helpful and easy to deal with. He was also very honest, which I appreciate more than anything. His team discovered that my issue was a known issue and covered under my warranty. Although they did not do the repair themselves he was honest enough to send me elsewhere where the fix would be covered by the manufacturer. I definitely plan on using MasterWorks in the future!

I was very pleased with my experience here at MasterWorks Automotive. The staff was very friendly and honest with me and they explained the problems with my vehicle and provided me a fair price for the work and a time of completion. I am glad I found a trustworthy auto repair shop. I would recommend this place to others.

Wow! They are the most honest and genuine automotive business in town! They care about the quality of their work and their customers, and it definitely shows. They fix what needs to be fixed, and leaves the good alone. I've been to other people that have told me I need this done, or that done, when in reality I don't NEED any of that. Those people just want to fatten their check at my expense, but Masterworks showed me that there are honest mechanics out there. I am so excited that I finally found people I can trust! You guys are the best. Thank you!!!!

Masterworks does a fantastic job and are the most trustworthy people in the industry. I highly recommend using them.

Really great experience. The owner scheduled a same-day drop off and my car was ready the next day. Very fair price and good service.

The crew at MasterWorks Automotive are extremely knowledgeable and good at what they do. Moreover, they're extremely honest. They explain everything very clearly, and they're friendly. I wouldn't take my car anywhere else.

Filled out the online form for an appointment, never heard back. Had to go somewhere else.

Quick and efficient service. Great communication! The loaner car came in real handy as well. Five stars!
Excellent service every time. Look no further!

I used to go to a neighborhood mechanic or dealership, until my dad told me about Masterworks. Boruch makes you feel like family once you walk in the door. Their work is exceptional and timely, he always looks to give you the best price FOR you! I don't see myself going anywhere else, as long as I am in Cleveland.

I got multiple quotes for the same car problem at different places, and the price is lowest here. Baruch is a very nice person to work with, explain to me all the details patiently even though I'm not yet fluent in English. Suggest giving it a try here, new customer has a $50 discount.

The team at MasterWorks is a breath of fresh air in a world full of high costs, poor workmanship and poor customer support. Baruch readily understood the problem (broken front spring on a Volkswagen EOS), gave us a reasonable quote (versus the dealer) and had the repairs completed in a timely manner. Hopefully, I won't need car repair soon, but if I do, I'll return to MasterWorks....Support your local business!!!

WONDERFUL!!! Great service, great people, super-competent and very, very conscientious and careful care was given, both to me and to my car. All this, and a price that literally cannot be beat! I will never take my car anywhere else!!! PLEASE PATRONIZE THIS HONEST, HARDWORKING, AND TERRIFIC BUSINESS!

the owner and all his staff are friendly and nice very helpful and honest very good pricing for a mechanic and qiuck service.

I had a great experience here! I called in and got an appointment set up a couple days before, got my car taken back right away for a brake check, and then when they told me the condition of my brakes they gave me all the options up front and their advice. I didn't feel any pressure at all to get more done than was needed, and they answered all the questions I had. Their building is very clean and professional and it was a pleasant place to wait with free wi-fi and snacks. I'll definitely keep coming here!

My car had an transmission leak, I m in school full time and needed it fixed for classes,lab,clinicals,etc. One of the best experiences with mechanics, hands down! They were so kind and efficient, fixed my car with a reasonable price. I really appreciated their kindness and cheerfulness. Thanks!!

Once I scheduled to have my car checked (done without charge), the diagnosis was exactly what the problem was (had consulted a friend that was an automotive engineer before arranging with Masterworks). The job itself was very well done and as has been mentioned in previous reviews, the warranty is well worth the price (well below the dealerships). On another occasion, I had my cooling pump replaced and when the coolant level kept on dropping during my drive in the winter months, they gladly filled me up for free (BMW coolants are not so cheap) before diagnosing that it was a leaky tubing. This was replaced and I have not had any issues 8 months down the line. Prompt, reliable and value is what Masterworks is.

Great service, easy to deal with and very trustworthy which is not something you see in many mechanics. Can t wait for the new shop to be finished!

I was expecting good service and was pleased that it exceeded my expectations, great service, knowledgeable. Took care of my car in a very timely manner. Definitely would only use them for our cars' maintenance and service.
They even have a beautiful and comfortable waiting area.

They are honest, reliable, and very accommodating. We had last minute repairs before a long road trip and they were able to make the car safe in no time!

Amazing staff!!
I recently moved to Cleveland Heights and was eager to find a trustworthy auto shop. This place is very friendly, professional, and HONEST! Highly recommend to anyone.