Cass Jerman

Review of Masterworks Automotive Svc

I found Masterworks Automotive a few years ago. Wh...

I found Masterworks Automotive a few years ago. When my usual garage tried to take advantage of me with a crazy quote, I started calling other garages around Cleveland looking for opinions/quotes to know I wasn't crazy. Boruch picked up the call and in a manner of minutes totally eased my nerves. He shared that his garage would do the same repair for a 1/3 of the price normally, and that he was honestly kind of shocked I was put into that position. I brought my Honda in that month and never turned back.

As a young woman, paying professionals for car repair doesn't come without assumptions and cheesy deliveries by sly mechanics. But MW's kindness and eagerness to actually educate me about my vehicle for my own benefit leaves me feeling like my car is with my own uncles. When something is wrong, they tell me it's wrong and how long they'd recommend waiting before taking action. When I ask what the action is, they give me options on parts + prices when it's possible. When a fix is so quick that it doesn't warrant payment, they don't ask for payment.

I am SO PROUD to see their space grow and expand. I'm so thrilled for their new online features and vehicle history/inspection features that make me feel confident as a car owner. Their prices are fair and their work is beautiful.

I used to think I needed to learn how to fix cars myself in order to feel like I knew the truth about my vehicle (instead of what folks were trying to get me to believe for an extra buck), but NOW I can pay skilled mechanics to be great mechanics. I'm glad my money is going towards a garage that respects my vehicle AND me. Love this space!