This by far is the best purchase my husband and I have made to date. We use our spa everyday and it is a must have!!!! It s a smart spa so it doesn t cost an arm and a leg on energy and the healing properties of using the spa are too many too mention here. Thank you for a great product and investment. We are definitely impressed. -Victoria Sbragia
Great experience and great health benefits
We were in the market for a hot tub for arthritis and to relax in the evening. There was a Master Spa showcase at our local events center and we went on the last day of a week long sale. Patrick was our salesman and listened to us as well as gave us a brief but concise review of each tub. We found the one we liked and he went through the functions and how to set it up. Delivery was four days later and the delivery guys were great and quick. We love the tub and getting it started was fast and easy. we use it daily and it helps with my arthritis and muscle issues, but most of all it is relaxing and fun. Our neighbor said "oh, highfalutin now?" we both laughed, but I thought wow......
Master spas have been very helpful and the online text help is wonderful and they really care!- Also... we paid about 40% less than the brick & mortar stores we visited so, win, win!
These crisp fall days are made for enjoying our Twilight Spa from Master Pool and Spa!! We ve had our hot tub since mid-July, and our family loves it!
It was a bit of an impulsive purchase for us, and as the months go by, it has proven to be a great impulsive decision! Our yard was full of friends this summer, the spa helped to attract guests of both our high school and college children. We were able to get to know the young adults our children spend time with so much better simply because they wanted to spend time in our new hot tub!
As we waited for delivery, I began to feel a bit nervous about maintaining my impulsive purchase. I have had zero previous experience with spa or pool maintenance. No worries!! This thing is SO EASY to keep clean and inviting.
Chris was the lead man for our delivery. More important than making sure the spa was located where we desired, he spent a good amount of time explaining the features and operation of the hot tub. He answered questions that I didn t even know to ask. He gave maintenance tips. He helped me to believe that I had the knowledge I needed to get the tub filled and bubbling! Thanks Chris!!
And then there is Will. Chris gave me a good starting knowledge, but I like to understand things and make sure I m doing them right. Will greeted me with a smile and by name every single time I stopped at the store with another question. I stopped at the store A LOT with questions. (The location is super convenient, close to Costco!) Will was patient. Will was informative. Will was reassuring. Will helped me to both get the accessories that would help us enjoy our spa and to not order or buy things that we didn t need. Will, thank you for all of your information and assistance this summer!
As the kids chatted this summer, I learned that several of them have different brand hot tubs at their homes. I loved when they shared the features they liked better about our hot tub! One likes the lights, another the smooth glossy surface, another all the different jets. And I laughed when one teenage girl told me that she liked that our water always smelled fresh and not like, well, yuck.
Check this place out! Buy a hot tub!
Great customer service and communication. Love our hot tub.
Bought our second hot tub from this place. The only small problem is that they do not recommend to shut it down for winter. And as you understand with our winters the electric bill is pretty big.
We had a great experience with Master Pool and Spa. Good sales staff, thought we got a good price on our hot tub. The delivery went very well and they put it right where we needed it to go under our deck. The tub is easy to use and maintain and is very efficient. We didn't even notice the difference in the power bill since we installed it. Would recommend these tubs to anyone. Great deal
We purchased our Legacy Inspire Spa at the Canterbury Park Spa sale in Shakopee, MN the first of August, 2018 and had it the next week. The salesman (Mike F) was great and we got a super deal, We were replacing our old hot tub (14 years old) with this one and really love it. The delivery was very smooth and fast, they even took away our old hot tub!
I would recommend Master Pool & Spa to everyone.
I just bought a hot tub from Master Pool and Spa the Twilight it's been running great for me any questions I've had they've helped me out delivery they got there early they took care of everything the guys with the delivery where awesome they were showing me what's this what's that we're setting everything up Sam help me out with the chemical showed me anything if I've had any questions I've called up and taken care of right away I highly recommend Master Pools and Spa they stood behind everything they said they were going to for me they've been an easy company to work with any questions I've had any problems I've had they easily dealt with them right away they returned all my phone calls and anything that was needed more they've set it up and just had a UPS to me I didn't even have to go back to the store I had looked at many stores and had different ideas of what I wanted for a hot tub the one thing I can suggest if you're unsure is a wet test actually get in the hot tub Sam highly recommends doing this there were a lot of hot tubs that I didn't like because of where the filter situation was Sam walkthrough everything asking me what exactly I wanted in a hot tub and what I wanted it to be 4 he worked out a price that was awesome he was able to beat everyone else out there when the delivery team arrived Dave and his partner were absolutely awesome they walked back and said they get it right where we wanted it no matter what it took and even if we wanted it just moved as much as an inch they were more than happy to help us out they walk through everything on the setup that they could and showed us everything that they possibly could and if they saw something that they didn't think was right they had already called it in and we're talking to Sam and have the problem solved I think Master Pool and Spa gets a lot of bad reviews that they don't deserve I can't recommend them enough they were more than helpful for everything I needed and if stood by the tub the entire time I've had it the chlorine levels are lower they don't need to be as high as they doing some tubs and they explain the difference in the different chemicals that you can use and why do you certain once they stand by the product they sell I'm extremely happy with my hot tub
WE bought our spa at Master Pool and Spa in St. Louis Park. They had great prices, so much so that we could buy a bigger tub than we thought! The delivery went so smoothly, and Sam, the sales person, helped me several time figuring out the chemicals. Prices were great, service was great. And best of all, the tub is AWESOME!!
Purchased a spa from their recent Pool and Spa Show in Fresno, Ca. It was a positive experience from the sale to the delivery. Easy installation and operation. A great product at a fair price!
Purchased spa with no pressure from sales person. Delivered the next day. Very professional, and timely. Customer service is easy to reach and very knowledgeable. Easy set up, chemicals are a breeze. Glad we purchased from them. Very happy.
I wish I could give this no stars. Our hot tub arrived with only 2 out of the 6 speakers working, jet issues, a leak under the tub and knobs that are not flush. We have played phone tag back and forth with the service department, who doesn't even address our concerns. I regret my decision to purchase a Master Spa. Realize you will have NO support once the spa is delivered, as these people travel all over and are not interested in customer service after the spa is delivered. Wish we would have purchased Cal Spa!!!! We now have a ticket in for repair after having our spa delivered on 6/21. Disappointing to say the least!
Every week the "sale ends Sunday" has become very annoying. No information on specific products. Maybe winter will put an end to these commercials. We can only hope!
This is actually CJ McGowan. I had a really helpful experience at Master Pool and Spa on Sunday. Dallas talked me through how to use the hot tub chemicals effectively. Filled with this new knowledge I successfully turned my green mucky water to sparkling blue. Thanks Dallas!
Purchased my spa from a spa @ bbq show in santa clara calif. The agent was polite and friendly. This is my second spa that I hope to last another 20 years.
The spa was delivered and set up exactly where I wanted it. I filled it with water, plugged it in and used my kit to get it operational and PRESTO! Its been operating since day one and my family and I enjoy it as much as possible.
Happy hot tubbing!
This review is for the delivery crew who probably doesn t get enough praise for the challenging and hard work work they do. First up, communication was spot on. I knew every step of the process. They used technology like google maps to plan out the delivery. Our property had challenges like getting 50 of truck and trailer between trees and a pond. They were so incredibly patient and did everything they coukd to avoid any damage to our new swim spa. As you can imagine a swim spa is very large and very heavy. They sent out 4 guys to ensure success. We had many obstacles Kevin and his crew were absolutely phenomenal. They earned every star of this review. Thank you guys. in terms of billing and payment the gal in the office was very nice and accommodating. The sales process was a bit pressured but I think I needed the push. I am glad I chose Master Pool and Spa. Please note: I am a new customer and have only gone through sale and delivery. No service yet.
I am a long-time customer of Master Pool & Spa, going back to 1999 with the purchase of a Down East Spa (Exeter model). I purchased that spa directly from the owner of Master Pool & Spa at a home & garden show here in the twin cities. My spa never had any issues, and ran fine for +15 years. 2 years ago, the spa started to leak, and the cause was my fault due to improper winterization that caused a ruptured pipe in the spa. Master Pool & Spa sent a technician to my home, and did a thorough inspection. Based on the damage and the age of the spa, the recommendation was to replace rather than repair. Of course, I hadn't planned to replace my spa, but decided to take a look at what models/configurations they had to offer. I also did some comparison shopping with the competition first, and after looking at other dealers pricing, I was less than enthusiastic about replacement. Today, I purchased a new spa from the owner's son at Master Pool & Spa.. Customer service runs in their family, as the entire experience was "no pressure" just like when I bought my Down East spa from his father. I was given all of the information that I asked for, and I was given an extremely good price on a custom ordered spa based on his recommendation. Best of all, the current sale offers free delivery, free installation and free haul away of my beloved (but deceased) Down East spa. I highly recommend that you give Master Pool & Spa a visit - you won't be disappointed.
UPDATE (07/21/2017) - My new Master Spa Twilight 7.2 was delivered on Wednesday, and the electrician hooked up the power this morning. The delivery crew did a fantastic job hauling away my old tub and placing the new one. Had a small issue with a sensor (SNS B) fault after energizing the circuit for the spa, but Master Pool & Spa service called and told me the common cause (sensor wire not plugged into circuit board) which fixed the issue. Spa is running great, warming up approx. 5-7 degrees per hour and will be ready for use tonight. Will post more in a few weeks.
Justin was incredibly rude. I went in to buy 3 filters for $170 and wanted to see about trading in my 10*8 home theatre spa for a new one. I'd ask a question and get a one word answer and then he hands me a receipt and said have a good day. I really came prepared today to purchase a lot more but he clearly judged me by appearance as I just got off work. I'll go spend 18 grand elsewhere. Such a let down today.
Edit so a few hours after posting my review I was contacted by Justin on facebook. Although I found it creepy that he hunted me down like that he did apologize and offer to make things right somehow. After I left his store I did purchase a new spa at a competitor a few miles away. I informed Justin that I am no longer in need of one but he's insistent that I come into the store to meet him. I won't but he is very persistent that I got a bad deal on my new spa and that he being the sales manager can give me a better deal. I won't be doing further business with Master Pools and Spa as a result of this but must acknowledge that he has tried to make right. For me, it should of been right the first time not after I've left the store.
Monday at almost midnight the employee Justin sales manager was still attempting to contact me. Getting to the harassment point.
Great place to buy a hot tub best prices in the twin cities
Just purchased our master Spa Twilight 8.2 From Jim Block at a Denver, Co Spa Show. Jim was awesome. He gave us the sales info on the spas and showed us what we wanted and felt we were making the right decision. He is extremely knowledgeable of his products and shows in his pride for his job!
Jim was very personable and helpful. He even gave me his personal cell work if case We had any questions or concerns.
We love our Master Spa and are very happy with our investment.
Thank you very much Jim and Master Spas
We recently purchased a Twilight series Master Spa at a Home & BBQ show in our area. The salesman was very insightful regarding the product and made it easy for us to decide on a Master Spa. We live in a very cold climate and when the spa was delivered we immediately began filling it up. Because of the below freezing temperatures we had a few issues getting it to work properly. I tried to call the technician/customer service for Master Spa, but because of the late hour and it was a weekend, no one answered. I called our salesman, who immediately called me back and help me figure out what I needed to do to get it running properly. Great customer service from our salesman! The spa works great and we have loved it.
Great service! And great products! Dallas hooked us up!
Bought our new Master Spa TS 6.2 at a sale in Portland, Oregon. The sales staff were great and no pressure, answered all our questions, and was very knowledgeable. Scheduling delivery and setup was easy and they did a fantastic job getting it up to our new deck. It was a challenging feat to get it where we wanted it. We are first time spa owners and we were able to follow the easy directions on setting it up, filling it, and getting it ready for use. The directions in the start up chemical kit were easy to understand and we really appreciate the suggested schedule for checking the spa water, changing filters etc. The control panel is easy to understand and intuitive to find and change settings as needed. We have had it up and running for two weeks now and we love it. We couldn't have asked for a better experience.
well over 4 weeks ago I ordered a spa from master pool and spa. I was told it would take 4 weeks to get. so when the 4 week mark hit I called and asked if my spa was in yet. they told me no. I asked when it would be in and they were not able to give me an answer. all they said is when its in, the installer will give you a call. very disappointed that they can not give me an estimated time. they couldn't even tell me if it was even built yet. so far not impressed. I would have liked to get a call at least to tell me hey we haven't gotten your spa yet but heres where its at but they cant even do that. so now im just sitting here waiting day by day for a phone call hoping it will be in soon. but who knows maybe it will be another 4 weeks till I receive a call. no one knows. very tempted to just call and cancel. if I would have known it was going to take longer than 4 weeks I would have shopped around. I understand covid is a thing but the sales guy made it seem like no other companies had inventory and could not build them as fast as they could. so far not impressed.
Great product. Ask for Sam, super helpful salesman!
Master Pool & Spa was great to work with. It took me 2 years to decide on which spa to purchase, they answered all my questions and walked me through everything. I purchased in the fall of 2019, I had a problem with one of the panels being scratched when they delivered it and they came out and replaced the panel at no charge, in the freezing cold of MN. Now a year later I still love my spa. I got the Twilight series and have not had any issues.
With their satisfying customer service department, helped me get a clear idea of how they work things. getting delivery fro my newly purchased hot tub was easy and couldn't be more simple! five star rating any day
We purchased our spa in October. The delivery guys were very efficient and carefully moved my spa into place. I was a bit disappointed to learn that they don't take the pallet or any of the packing materials with them when they are done. I seem to be using chemicals a bit more than I was told by the salesman, and i just replaced the outer filter about 2 months sooner than i was told. Other than that, we have really enjoyed our spa. Like i said, we've only had it about 4 months, but it seems very well built, holds temp and hasn't cost a lot to run. Maintenance is minimal with twice weekly chemical adjustments and monthly filter cleaning. I will add to this review in the coming months to update with any issues as we get closer to the warranty expiration. So far so good!!
--G. Williams
My wife wrote a positive review when we purchased the hot tub last summer because the sale & install went well. Now we have a problem with the tub & can't get a response from the service dept. Lots of excuses & very little effort to help from the people answering the phone calls I've made for the past several days. (I'm giving 1 star because at least someone has answered the phone). Disappointing, but hopefully they'll respond & improve soon. For the record, I'm not a complainer or someone with unreasonable expectations. I've made it very clear that I'm not asking to go to the front of the line. I would simply like someone to acknowledge my request, tell me how long the line is & where I'm at in it. They should be able to let me know the expected lead time for service and/or parts. I didn't buy an inexpensive tub, it's less than 1 year old & we've followed all of the recommended maintenance. I will definitely follow-up with posts re. how this situation progresses.
5/18/20: I have called & emailed several times over the past 2+ weeks. Very discouraging as I keep getting the same run around. I did verify to them that my hot tub was/is registered but that doesn't seem to matter. They either dump me into a voicemail for the service dept or tell me that I can send an email. Apparently the owner took the time to respond to my online post, but no one can be bothered to contact me directly despite numerous requests. Again, I'll state that I have repeatedly left messages which have included the fact that I'm not asking to go to the front of the line, but just to know how long the line is & where I'm at in it. The posted response of 1-2 weeks is simply not true since it's been longer than that since my initial request & I still have no idea when or even if I'll receive service.
5/21: The service dept. called me on Monday. Very friendly & helpful. They set aside a replacement heater for me to pick-up & sent me an email detailing how to do the service work myself. I completed the repair yesterday & my hot tub is back to operational. They also explained that this is a warranty item that they encounter occasionally. I am increasing my review from 1 to 4 stars. The service was worthy of 5 stars once I finally got a response, but I don't believe I should have had to pester them like I did. I know that the covid virus has put us all in unprecedented times & that the squeaky wheel get the grease, but I don't like being a squeaky wheel. It's uncomfortable. I just needed to have someone respond to my inquiries & was fine doing the repair myself. For the record, we love our hot tub.
Terrible customer service. Belittling. I bought a spa from them in Oregon. They contracted the delivery with a crook. My spa is in my front yard and the won t move it per our contract. It been 2 weeks several messages and no response. The guy laughed at me and said it s up to me to move it. I asked to talk to the owner and he said he is infinatly unavailable. Stay away terrible company to deal with.
William at Master Pool and Spa was extremely helpful in choosing the correct hot tub for my wife and I. The delivery team was also fantastic to work with and made sure I understood how my hot tub works and answered all my questions. Great TEAM to work with!
Master Pool & Spa guys have been great, I had a challenging order both in terms of having to fit in a tight space and schedule due to my active home construction. I had many questions and they helped me through the entire process, even going over measures of the spa before I saw it in person at their San Diego spa show. I previously had another spa brand and selected Master Spa specifically to replace a spa I was having large issues with; leaks, electrical issues, sound system failure. I have owned this spa a year now and have not had any issues. Over that year of ownership, if I needed anything they were ready to help, even a year after my purchase (I needed replacement keys and had questions about Wifi module). Oh and their delivery contractor they partner with in CA is absolutely fantastic, again very capable of fitting the spa in a tight spot and he was properly equipped for the delivery job. Night and day difference with the other spa company.
I bought my swim spa in January of 2019 and I love it. I have never owned any sort of pool before and was worried that I'd screw something up and ruin my investment. My sales guy was the best. He took 2 calls from me after delivery (and after hours!) to re-assure me and answer questions. There was a delivery error with the steps, and he made sure I got the correct ones at no charge. I also had a couple of calls from their customer service department to ensure I got the right steps, as well as the workout equipment that came after I registered my spa.
I was concerned that there wasn't a local retailer in my area, but the folks at Master Spa have turned out to be fantastic. They were back in town for a big spa show and sale a couple of weeks ago, and my sales guy took time to sit with me for about 20 minutes to let me ask my remaining questions give me pointers.
I LOVE my swim spa. I had been looking at them for over a year and finally decided to pull the trigger. It is easy to maintain, easy to clean and oh so relaxing! I have told everyone I know to get one. Mine has definitely been worth the money and I believe I will always own one. I hate to exercise, but being in the water to swim, or walk or row or whatever doesn't seem like "work".
Call Master Pool & Spa today!
Sincerely yours,
Glenda G.
We love our new spa, delivered just in time to enjoy through the winter months. I particularly appreciated both Sam and Chris' above & beyond customer service to get a gate valve and a faulty heater repaired/replaced quickly ... it's hopefully rare that things go wrong, but it makes ALL THE DIFFERENCE to have people on the team who really care about making them right. Thanks, guys!
This was an amazing experience from the get go with John Erickson with Master pool and spa Saint Louis park MN. We were at the Colorado Western Stock show Master Spa Sale . John was very knowledgeable about the exact tub we wanted. Tub showed up right on time at our home. We live in the mountains and John had already set up for a difficult install because we needed it in our back yard .. Not an easy task by any means Mountain trial to back of property. The delivery team did it, set it up, and were very professional. I was very impressed. The tub is above and beyond our expectations. This tub has performed flawlessly for the past 4 months. I use it at least 5 days a week and love every minute of it. I highly recommend you get on of these spas and you could only hope to get John Erickson as a sales rep. Thanks Master Spa's and thanks to the whole team who made this happen!!!
Kelli Cortez
Conifer Colorado.
Gave us a quote to move our master pool and spa hot tub 7 minutes down the road. They sent two guys, one of which had a bad back and couldn t lift so I had to take 3 hours off work to help. They then charged us $300 over quote because they charge for the time it takes employees to get back to the office. They also took lunch in the middle of moving so we paid for that as well.
We recently purchased the Acclaim hot tub from Master Spa's Legacy Series. The purchasing experience was simple and unpressed. We bought our spa at a pool and spa show in Draper Utah. Our Salesperson, Brett, was very helpful and answered all our questions.
We are very happy with our purchase. The hot tub is great!!!
Great place to purchase a quality hot tub with the best prices!!
Dallas was great! Was able to get our new tub in 2 days and couldn t be happier
I would give them no star if I could. Do your research, check the BBB before buying anywhere. Read reviews. I wish I would have. I stopped in for one of their so called sales that seemed to be always running and always on sale. I'm always scheptical of places that do this. The experience was good in store. I have read several reviews after I purchased and note a few things. The owners only respond to the good reviews. That tells me they do not address complaints. They ignore them. I have seen that first hand.
There are several people that have experienced similar issues with no call backs by Kevin or the service team or sales rep. Once they get your money and its delivered good luck! I have tried several times to get responses and have now decided to start writing reviews to help other people from making the same mistake.
My wife and I purchased a Hot Tub from Sam and the experience was outstanding. Sam did a great job in helping us find the Hot Tub that would best suit our needs. He was very insightful and made the whole experience great. I highly recommend, ask for Sam!
Purchased 6 months ago, still waiting on service for broken jets. Once we get those then maybe my rating for them will change.
The purchase was easy I told them what I wanted.i love my spa
Hello Master Spa,
With out your spa, and the reasonable cost to operate the unit, my husband Mark - a medically retired Peace officer - fell off a roof while working * head injury and injury through his body - head, neck, shoulders, arms, hands, back, legs and feet - - has difficulty getting through each day. Mark has been dealing with Working Comp for 16 years, they believe medications will help Mark with his daily quality of living, but all they do is making him tired 24/7. The Ocho plug & play 110 units make him smile, he uses the tub 2-3 times a day, and if he could, would stay in it all day. With your help, the filter & chemicals keep our spa crystal clean, and no smell.
Thank you Master Pool & spa staff for all your wonderful help, and support with any questions about our tub. If you were all closer I would make you fresh cookies every week, THANK YOU ALL FOR BRING MARK'S SMILE BACK - -OUR SPA IS FANTASTIC.
thank you from the Pacific North West and
mark & stacey
I've purchased two spas from them. If I have any questions or concerns, I can count on an accurate analysis and answer. Jerry has been there for 19 years and knows his stuff. I recently bought a replacement motor/pump. If was defective. They replaced it, no questions asked. Very happy!
We went looking for a hot tub a couple weekends ago and were really impressed with the quality of the Master Spas, and the knowledge and professionalism of the folks at Master Pool & Spa. After rechecking measurements on our patio, we came back to the store the next day and purchased a Twilight Series spa. The guys working there were friendly and patiently answered all the questions we had. The best part was we had the hot tub in our backyard just two days later! The delivery crew was great as well. We definitely recommend this store and the brand!
