J

well over 4 weeks ago I ordered a spa from master ...

well over 4 weeks ago I ordered a spa from master pool and spa. I was told it would take 4 weeks to get. so when the 4 week mark hit I called and asked if my spa was in yet. they told me no. I asked when it would be in and they were not able to give me an answer. all they said is when its in, the installer will give you a call. very disappointed that they can not give me an estimated time. they couldn't even tell me if it was even built yet. so far not impressed. I would have liked to get a call at least to tell me hey we haven't gotten your spa yet but heres where its at but they cant even do that. so now im just sitting here waiting day by day for a phone call hoping it will be in soon. but who knows maybe it will be another 4 weeks till I receive a call. no one knows. very tempted to just call and cancel. if I would have known it was going to take longer than 4 weeks I would have shopped around. I understand covid is a thing but the sales guy made it seem like no other companies had inventory and could not build them as fast as they could. so far not impressed.

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