Massimo Dutti Reviews

The store is perfect, everything impeccable and the people who work there are all very friendly. The clothes are great

Very good service and many good products, but you have to be able to afford it

It was so Helpful! Marina !!
I went alone and bought clothes, but thanks to the marina staff, I was able to shop happily. I picked clothes and recommended pit or something to suit, and helped in many ways. I am very grateful for the advice and tips I have had for a long time to buy clothes.
Moreover, until the model looks shy! Ha ha ha
I recommended the golden trousers to me but I was not a fashionable people and in my country I ordered the golden pants to wear only the elderly.
I'm sorry that I did not digest her collection because I did not have enough fashion.

This is my favorite Spanish clothing brand in Spain !!! As soon as possible I visit these stores in any country in Europe.

The clerks are very kind. They help you in everything.

Great deals in the sales season, comfortable fitting rooms, a good choice.

The store has interesting items, but it is not very well cured. After a few minutes walking it becomes a bit repetitive. I could not say if the vendors are friendly or watch over you ... Prices are not expensive for the quality of what they sell. Missing modernity maybe? One thing is to be classic or another bland.

Very good goods at an affordable price. Spanish prices differ from the prices in the rest of Europe!

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Very impertinent in the box, I am a customer of this brand for years and it is in the only store that I find such situations.

The staff is really friendly.
It was the friendliest and most pleasant of all the stores we visited in Spain.

It used to be a Zara, so I did not go there until recently. For the size, they carry fewer things than the one on Paseo de Gracia though the staff have better attitude here. Staff checks with the catalogue if they can not find the style you want . Ample of things to chose from in this store.

7.1 Sale Begins Sale until the end of August, but the price is very low. Spa brand and very good. Very friendly staff Tax refund available for purchases over 90 euros

Great friendliness of the staff, even during sales.

Mandatory purchase of leather jackets cheaper than Korea

I bought a leather jacket and shoes
Highly recommended sale items

of all the duttis next to barcelona are a more complete selection of both women's and men's wear. make out duty free premier

A Very nice and large store of lovely Massimo Dutti brand in the hart of Barcelona. Their prices are really high but you can always find very good quality products here and you also can be the early bird and go for shopping during their sale. This branch has 4 floors and during sales is crowded by many people.

Indetex group. The most expensive brand after Uterque, however the quality still leaves to be desired, especially that of women.

Order, good attention and disposition on the part of its employees

Bought a polo and when I tried it at home it was broken, went to change it ,they refused even to give a solution, all what they say that , the polo left the shop in a perfect condition and there is nothing they can do.
Wosrt customer service ever.

Nice and big Shop. Staff was very friendly. Massimo Dutti is a stylish brand and becomes one of my favorite brands.

Perfect and friendly treatment.
Quality clothes

Quality clothing that feels good and is not as expensive as you can think at first. Highly recommended if you have an event that requires elegant or informal views. I recommend it

Bad service & unfriendly staff ...

Enter this store with friends,
The clerk told his friend that he could take a look but don't mess with the clothes.
When I was sitting in a chair waiting for my friend to pick clothes, two clerks kept looking at me.
Look at me when I get dressed and look at me when I pass by. Their eye contact training is extremely poor.
Because he feels unpleasant. I am sitting there in a good posture,
I did n t bring any food, I do n t know if they want me not to sit there or think I wo n t buy it.
Don't be here.

Correct! They just feel like this ...
The two friends who accompanied me also felt uncomfortable (the clerk would not smile and looked at you coldly, it was a snob).

This brand is messed up with such a service experience!
Maybe this is the brand style, then I will accept it, but we will never consume the brand,
It is not recommended to consume Massimo Dutti.

Fine clothes of very good taste and high quality at an affordable price. I recommend visiting the store.

Poor customer service and disappointing quality suits. This store used to be one of my favorite stores but after today I won't be going back. A few months ago I bought a pantalon but after having it worn a few times a stitch near the zipper got loose. Today I went back to the store where the manager told me it could be easily fixed and the costs would be around 2,00, which was fine by me. But when I arrived at the cashier the girl said that they don't have a price for this kind of stitching so she came up with 4,00. I didn't mind paying 2,00 but honestly, I expected their customer service to be way better and have them fix the stitch without any costs. Anyway, in this case I told the cashier that I wasn't going to pay 4,00 for one little stitch (I found it unjustified and it became thing of principal). So she called the manager but he said that he couldn't do anything about it and that they were holding on to the made up price. When I told him that I would take my pantalon somewhere else he even thanked me. Not the most smartest move if you ask me. I guess he valued the 4 more than losing a loyal client.

My suggestion is to go somewhere else where they have better quality clothes and better customer service!

**Reply to MD**
This reply is such bs and has nothing to do with IT. It's rather ego or more likely poor management judgement.

One of Barcelona's most beautiful shops Massimo Dutti. Always beautiful clothes and quality present. A team of friendly and helpful sellers. Having had to make an exchange, it was done ultra quickly and without any problem. 10/10

Fantastic range, great prices and the staff are very helpful

Clothing store for both ladies and gentlemen where you get excellent clothes and super good service.

Great quality clothes, clean and organized place, super competent attendants and professionals! 100% nice place. I recommend

The attention is very good, they advise you, they help you with sizes, combinations and if necessary they teach you how to tie ties. The price is expensive I would take advantage of the sales. The quality of the clothes is fine.

Well well well. Good quality and a bit expensive for some items

I like it very much here.
Clothes and pants, all of them are pants here.

I love it, the super friendly staff. Good value for money. Arrangement of merchandise in an orderly and clear manner

Pleasantly surprised this season !!! On the top floor (the man's) have size XXL !!!
I bought a biker-style leather jacket for 225
Highly recommended!

Service and impeccable attention. If you buy on rainy days, they give you a special bag so as not to wet your clothes. Although, that less when you are spending 500 ...

The magnificent building although the attention could improve.

Huge store
Lots of nice clothes
Good service

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I went to look for an order online. The customer service on floor -1 left a lot to be desired. There was only one female employee on the floor with an upgradeable tone and attitude. Nothing happened that I should review but only the treatment was not pleasant and lived up to the expectations as a client. For the next I will choose another store where they are more friendly.

The price is very cheap, so if you like what you have left to live. Quality for price is very good. I bought a leather jacket. The staff is very friendly too. very good.

The staff were very friendly and enjoyed the shopping
However, I felt unkind because the staff at the end of the checkout was happy and friendly. On the same day, I went to this store once more, but when I stood in line to check out, the unkind staff smiled and greeted the foreigner in front of me. But my turn comes again and again.
Because he's doing all the calculations, he looks at others and doesn't say hello.
A middle-aged long-haired female employee, who is racist. I was so funny because this person's attitude was double LOL lol
There are a lot of other stores, so don't go to this racist store.

Elegance and sophistication. Great service. It's worth it

Overrated. Designs need to be upgraded quickly, prices need to be reviewed. Otherwise the brand is heading towards another mass wear store with a fancy name.

The attention is incredible, I was a few days ago and as always they give you all the necessary help

There is a guy in the section of costumes who is really a professional

Overall GREAT store. Very helpful and friendly sales staff, great selection of nice stuff and very good pricing. So why the 1-star rating? : I was there beginning April and spent about 800 EUR in pants, shoes, shirts, a jacket and some accessories. The Sales associate was super helpful and made the shopping a breeze. After having helped me select several pair of trousers he also suggested a rather nice belt to go with them. I took that belt as well. When packing my bags the next day and getting dressed to travel back I found the belt to be MUCH too small - as I had been buying several pants I had assumed that the sales guy had picked a belt with matching size. So prior to going back to the airport I stop by the store in order to swap the belt for a bigger size. Only to be told by the manager that this could not be done because ... I had already "detached" the label from the belt (I had the labels AND the receipt with me though!). So what could have been a perfect shopping experience mainly due to the professional and pleasant attention of the sales staff is basically trashed by a LAME and pitiful "managerial decision". Shame..

The Inditex store with a bit higher quality. Nice experience and less crowded. The store perfume is very pungent rhough

Went specifically to this store to get my tax free form because on the global blue website they are listed as their "clients". The girl at the cashier prepared the form with the Premier tax free company, when I asked if they don t have Global blue she just said no. I left and checked online, found the page with the info, went back in and showed her asking if there is really no Massimo Dutti store in Barcelona that still offers Global Blue tax refund. She was clearly annoied, rude and could barely speak english. Global Blue is bad but Premier tax free is PURE SCAM!!!

Very nice store. The single minus is the size of shopping centre: it is not very big and during sales is crowded by many people.

Very good designs and quality of clothes. Highly recommended in Spain.

Well placed and elegant clothes. Good deal with the staff

Strangely, it is only in the Massimo of Spain that I find my happiness ....

Attentive staff. Very helpful (not overly friendly though....)
Great selection of clothing

I bought a belt with other items, arrived at home no belt in the pocket, on the phone the saleswoman told me that we must return despite the reference of the receipt and credit card, not being from Barcelona 100 km of road, arrived at the store and after checking the surveillance camera the belt had been forgotten by the saleswoman. But they did not have more ... Result 200km, two hours of road, parking, highway for nothing, not a commercial gesture, no consideration of prejudice! They sell the items twice? No one and dishonest! Check your purchases .. If you want to do moreover very average quality and more.