CHANEL Reviews

Amazing service by Maria, Spanish woman. She is super friendly, professional and patient. She took her time to show me the whole collection including bags, accessories and shoes as well. I really enjoyed shopping there because of her.
Best experience in a Chanel store.
Thank you Maria

Samedi 25 fev: J'attends toujours qu'on me rappelle...

Quality of the products but imbue and haughty clientele

Came in to buy a bag and no one wanted to help me. Still walked out with a handbag. They didn't even offer me champagne with other customers were receiving it. Maybe I just got the wrong associate?

Bought in France because it's approximately 20% cheaper than if I were to buy in America.

Also, when I went, there were no fanny packs/bum bags. Boo.

What a beautiful store .... Perfect welcome worthy of a luxury store, no complaints. The staff are very attentive and attentive. Perfect

We were able to save a season bag that was not available from the samba, Lambard, etc., and the staff was kind. If I buy Chanel again, I would like to buy it again here.

Superb shop on a human scale, with a warm and privileged welcome!

It is a very nice little CHANEL boutique, a warm welcome, I will come back.

It depends on which Chanel you visit in Paris ... some leave their mark

Really good shopping experience, except the security told me not to touch a purse without the help of a sales associate.... why?

So I got help from a SA, and she was amazing! I enjoyed the experience from then on.

I recommend seeing Virginie at this store who is always so kind and eager to help.

There are about 5 Chanel Shops in the area, the one you want to visit is the one on Rue Cambon. That's the mothership.

One of my fav store in this street. Service was alright. Lacked warmth and felt the sales ppl there were judging me.

This location is more relaxed, without so many people and the super nice attention of the staff

I love Chanel's but the prices way beyond my means so I just looked around

Very high quality service. I thank Leonardo for his welcome and his advice, I had a great time thanks to him.

The customer service at this location is amazing. I bought a chanel woc a few days ago on my last day in London and when I brought it back to the hotel, I noticed that the Chanel logo was slightly to the left. I visited a Chanel store in Paris (a different location 5 minutes away from this one - Chanel Cambon) and the sales associates were very adamant that I was wrong. Their attitudes were very snobbish and I felt pretty demoralized after leaving the shop. I walked to this location since it was nearby and the sales associates were sooo nice. Cecilie (I think this is how you spell her name) was the one who helped me and she agreed that it was off center too. She even pulled out a tape measure to make sure for me. She brought out the store manager and they both helped me exchange it. I could tell it was very difficult for them because of the VAT refunds (I'm from the United States) and because I bought it from London instead of France. Despite the hassle, they kept apologizing to me for my troubles even though they definitely didn't need to. I felt so grateful!! If you ever want to buy a Chanel bag, definitely visit this location instead of the other one!

Really good service
Kind people who smile all the time

The worse Chanel service ever... The sale person is so rude when even asked for a change of 500 EUR note. Never i will come to this Chanel store again. The sale person helpin my sister even say that there is a misunderstanding. He is asian and i am shameful that i am asian myself.

Gave us wrong info about products availability
Went ballistic about a tax refund
Didn't accept our credit card, claimed (lied) that Chanel doesn't accept it
We left without buying anything
Everything went fine at another Chanel store at Av. Montaigne

Great service in French and English. Very nice staff and prepared my tax free documents efficiently after helping me find the exact item the lady desperately needed. A brooch ;)

Such a big shop and only one cashier
More then 30 minutes waiting to pay a 10k bills
Ridiculous

Great selection and Diane was very friendly, helpful, and gave great advice!

Certainly the store with the most history to tell. I valid !

Very nice boutique, friendly and professional staff. I recommend!

Way better service than the 19 Rue Cambon store. ,

Definitely will visit this location next time.

The staff were friendly and classy, and it was nice to be less crowded than Lafayette or Printemps!

I love coming to this store because the team takes great care with the customers. Thank you for your welcome and your professionalism!

Since October 27 I fight with CHANEL ahhhhh luxury huh! I want emerald limited edition nail polish which is everywhere in exhibition model !!! But no entry of stock !!! I call, I make emails to Chanel customer service and we can not provide it or even give me an answer to find out how I can get it !!! Bravooooo Chanel is finished for me and I would do it on my social networks or there are a lot of subscribers

There are working very Nice and kind people , they dont make u look like a fool and pretent that they really really like u, they are considerd genuinly and acting well. All with all a good store with Nice clothing and workers

Really nice service, welcoming and friendly staffs.