Naim Sedik

Review of Massimo Dutti

Overall GREAT store. Very helpful and friendly sa...

Overall GREAT store. Very helpful and friendly sales staff, great selection of nice stuff and very good pricing. So why the 1-star rating? : I was there beginning April and spent about 800 EUR in pants, shoes, shirts, a jacket and some accessories. The Sales associate was super helpful and made the shopping a breeze. After having helped me select several pair of trousers he also suggested a rather nice belt to go with them. I took that belt as well. When packing my bags the next day and getting dressed to travel back I found the belt to be MUCH too small - as I had been buying several pants I had assumed that the sales guy had picked a belt with matching size. So prior to going back to the airport I stop by the store in order to swap the belt for a bigger size. Only to be told by the manager that this could not be done because ... I had already "detached" the label from the belt (I had the labels AND the receipt with me though!). So what could have been a perfect shopping experience mainly due to the professional and pleasant attention of the sales staff is basically trashed by a LAME and pitiful "managerial decision". Shame..