Marietta Toyota Reviews

They were good. They delivered my Toyota to me, and the guy was nice. Could of washed the car before and detailed it before they brought it to me though.

My experience with Toyota of Marietta was amazing from the time I got there until I drove off the lot with my car. Everyone there was very friendly and made sure I was getting five star quality service. I personally worked with the salesman Jimmie Wilson. Jimmie was very patient with this being my first car. He made sure he explained everything throughout the entire process. I would definitely recommend anyone looking for a car to visit here.

The staff in the service area and the cashiers were so nice!

Excellent Service as usual at Marietta Toyota. Perry is the best salesman! This was my third vehicle purchased from Perry and he is the consummate professional. He worked hard to get he best deal on my trade and helped me get a the right vehicle! Our family has purchased many vehicles from Marietta Toyota and will continue to because of the excellent service. Ask for Perry you wont be disappointed!!!

Jimmie Wilson was fantastic in helping me pick out my new lease. He found a car that matched everything I wanted, and provided a reasonable price that didn't break the bank. Everything has been smooth, no hiccups, and I was in/out with the new car.

I truly truly admire Bryan Kessler and I think he walks on water everyone at Toyota is so friendly and they do a wonderful job on my car.

Morris Mega, the salesperson, was delightful. He was helpful, patient, and knowledgeable. He made the car buying experience painless.

I like the overall service very much so I am giving all 5 s but the wait time needs to be controlled better. I waited for 2 hours and 40 minutes today, for an oil change. That is too much.

It was a great experience, Mr. Frank was very helpful and helped me get a discount price on my repair and I really appreciated it.

15k mile service took about an hour. Got there 30 min before my appointment. Overall good service

These guys were Awesome. They listened to what I asked for, asked my price range and made the deal happen! Don't hesitate to stop in to see these guys!

Easy in and out oil change. First time, will be back

Great service from Brian today.

Another great service. Thanks Brian and Ashley.

The service cost is too high compared to market. will prefer Hendrik Toyota

About a month ago I scheduled a pick up/drop off appointment online for my husband's Highlander. After a lot of back and forth with the service rep and the service supervisor, I was told I did not have a valet appointment even though the website allowed me to schedule it. The supervisor (Steven) explained it was glitch on the website and that it had been fixed so no one else would have an issue. Steven went above and beyond to accommodate my appointment as originally planned. I was appreciative and although it was a frustrating situation, I thought I would give them another try for my recently purchased Prius.

Fast forward to last week on Wednesday, I scheduled an appointment online for my car. I requested a pick up/drop off and it asked me to confirm the address for both. When I got my reminder call on Friday, I asked what time someone would be there to pick up the car. That representative gave me the same spiel about there only being a certain amount of valet appointments each day and that they aren't scheduled online (even though it is an option on the website and Steven told me that issue had been fixed). The rep's response was "If you have already gone through this once, why would you do it again?" I responded by telling her that her boss told me last time that this shouldn't be an issue anymore. I had her cancel my appointment and took my vehicle to Cobb County Toyota. I left a voicemail for Steven on Friday. It's been a week without a response.

My wife and I came here to test drive and buy a car. Jay, who showed us the car was extremely knowledgeable and did a great job. After the test drive, he called his manager to meet us and that s when everything went south. The manager was extremely rude and refused to give us a price that evening. I don t think he believed us when we told him we were ready to buy (we were first timers buyers and new to this as well). We bought the same car at another dealership the next day. That manager really needs to work on his customer service and understand that not everyone just cares about prices but the other things matter as well!

I really received great customer service today. Steve was very professional, knowledgeable and efficient. The cashier and some of the other associates were attentive as well. Very positive experience.

Ric Frazier! The man knows what he is doing. The moment I shook his hand he already had the hood up on the car I wanted! Told me everything about it and really sold it for what a Toyota is really worth. Will for sure be coming to see him next time!

Honest and a trustworthy dealership. They have such good down to earth people that really make the difference. I plan on buying my next Toyota with them.

I came in to handle a recall (for which I made an appointment for) but turns out I went to the wrong location. Brian and his team still accepted my car anyways and took care of my concerns with a smile. The staff is very pleasant, they have exceptional customer service, and the best part is they work as a team!

Jimmie Wilson was the best of the best salesperson to work with. He customized the sales process to meet my needs as a buyer. I would highly recommend him to anyone seeking to purchase a new vehicle.

I have been going to Marietta Toyota since 2007. I am pleased with the service department. I miss Gaudi though.

Update to my post! The sales transaction was fine, the office responsible for sending in the paperwork for my Tag is not fine. When my Temporary tag was about to expire and I still hadn t received any information I called the dealership to inquire and they hadn t even sent it in yet. They were going to expedite the processing and called me to tell me to go to the Tag office personally to get my Tag. I went through process and was informed they had not received the appropriate paperwork (apparently it was sent back because it was missing information). I contacted the dealership again and was told that it may have mistakenly been sent priority mail instead of overnight. I am writing this because when I call I can t get In touch with anyone type of superviser and keep getting re-routed to the same voicemail. Can t really drive my car because Tag is a month expired, this is the only way I have to voice my frustration

Marietta Toyota calls me with a 14.95 coupon for and oil change . When I get to the window to pay. It has vanished. The cashier tells me we will do it for you this time.
Marietta called me with the coupon.
More professionalism with the cashiers!

Great service. Steve Hanna is awesome . Had my car fixed when he said it would be done. Fare prices. Would highly recommend.

Nice people, got the car we wanted at the right price.

My experience was forgetful. But, that's the way I like it. Usually, if you remember a car repair, something went wrong. Marietta Toyota repaired my new car for free (under warranty) and they were very nice about it. Listen, you want a Toyota because they last a long time. But, every now and then something might go wrong. There's no other place to take your Toyota. Sure, wait times sometimes are a little long but that's what happens when you're the best. Grab a snickers while you wait.

I had a great experience working with this team at Marietta Toyota. John Maddox was very helpful and worked hard to find the exact vehicle I was looking for. We had to place a special order to get the desired Interior and Exterior colors. The lifetime warranty on the power train is an added bonus. Great team.

Their ENTIRE team is amazing from the office team to their service team. I m a last minute booker , and booked this appointment late, hit traffic after work which made run late BUT they still gave me top of the line service. The best part I DIDN T FEEL RUSHED and they were all so nice!!!

Best location I been to so far. Very polite and professional and quick on the service. This place doesn t feel as if they want to sell you the world. I work nearby and will be taking my car to get serviced by them every time.

This happened to my dad: they removed/lost/stole my dad s property!
Thieves!

I bought A brand new van in July for my cleaning business from this dealer. I brought it in for service last week, and today when I go check on my van all my cleaning equipment and my machines are gone! The dealer tells me it is not their responsibility! And are brushing me off.
Terrible customer experience from this dealer!!!
I want to be reimbursed for the equipment that you lost. And I want for my van to be fixed thoroughly! I just bought this thing.

Hands down for Samuel Ordonez the best Sale Closer. My girlfriend checked the car today and I know she had million questions.As always she couldn't make her mind about the car BUT SaM made sure to follow up with her couple of times during the same day then she decided to go back to the dealership and close the deal.Once we get there he was very helpful he already prepared all the paperwork that we needed including the Carfax report and the car was double detail for her which is actually very big thing for us during this pandemic event. He offered us snacks and drinks which was super helpful to push the ATP for our brains. Samuel was just so amazing so if you guys wanna buy a car definitely visit Toyota Marietta and ask for only Samuel if you want to taking care of the best way that you can ever have.

Thanks for the kind service. I will be back.
Carrol

Made finding and buying a car easy. Great service! Highly recommend

i went for a oil change/general service and asked them to check for brakes (as i hear sound while braking)... after service i still hear the same noice. They have done multi point inspection... dont know what kind of quality you provide to customers

Marietta Toyota has always treated me well. I have a 2011 RAV4 which I purchased there and which they have serviced ever since. I feel they have treated me well, been fair with me and have never "hoodwinked" me into a repair that was not needed. My service advisor of choice, Terry, is a no-nonsense, straight up guy, and over the years I have been able to build trust in his opinion as he has never "steered" me in a direction I was not comfortable nor given me a "rush act" to make a decision. Additionally, Terry has let me know about repair issues that will be coming up in the future (i.e., "you're going to need tires in about another X amount of miles so you should start thinking about it). Additionally, they have always met the date/time they promised the repair to be completed - or contacted me and explained why the time would not be met. The service payment department has always been, quick, efficient and polite. I am pleased with Marietta Toyota and am happy to recommend them.

Francine Potts was professional and courteous. She was great!

Brian was very helpful and accurate with his estimates. There was an issue with the service after I left, but they worked quickly to resolve it.

I made an appointment to test drive RAV4 XLE's, and stated on the phone call that I wanted to see one with leather (even if it was a XLE Premium) and one with cloth interior. When I got there, another salesman took over and it was clear that he only cared about making a sell, and not about selling me the right car. He was trying to get me to sign a contract within 5 minutes of entering the building, and he never even showed me a single car. I was quite irritated because I specified that I wanted to drive at least 2 when I made the appointment. I also asked to see them while we were talking, and he responded "You have seen one before right? They are all the same." He gave me the run around instead of answering my questions, then acted offended when I was not comfortable signing the contract. Ultimately, I left and bought a car from Nalley Toyota of Roswell.

My husband and i just baught a toyota tundra limited, we dealt with Aaron Pittman. Talk about amazing service, helpful, caring that would be the person to deal with. We told him what we wanted, and he delivered above and beyond. We will see you next August, toyota hilander... and Aaron no white okay? You rock!!!

I paid extra for the warranty program, free oil changes, tire rotations, etc. up to 70,000 miles, yet my car only has 53,000 miles and the service department said I'm not eligible for any more free oil changes... I paid extra for the platinum warranty and feel as if I've been shafted.

Great place to buy a car especially for your first car! I loved this place and will be back. Fred Yaple was the one to help me and the process was easy and not stressful at all. The finance manager that helped me was Andrew and he made my little credit stretch for a brand new car. Awesome place to visit I definitely recommend!!

Understaffed. I had to wait an hour and a half for an oil change. There were only two people working on a Tuesday afternoon. Why?

I always have good experiences when I take my Prius in for service. I've had Brian as my service advisor twice now and he is very honest and kind.

Rick Knoll is a great person to deal with. He is low key and honest. Treats customers with respect and friendliness. Highly recommend this dealership and product

First, Let me say that I am about the pickiest person you'd ever want to meet. That being said, I bought a Toyota Tundra from the team at Marietta Toyota.
Sylvester worked with me initially, Stephen Higham then picked up the ball the following week when Sylvester was busy. When I finally decided to buy, Allen Kell picked up the ball when Sylvester and Stephen were off work. it was a very positive experience and I felt the sales team was more interested in what I wanted than simply 'making a sale.'
I understand that Marietta Toyota does pay their sales associates on a salary instead of a purely commission based system. I think this benefits the customer in lower sales pressure and a more cooperative sales team.
I love my truck, I enjoyed the experience and I plan on buying my next car there too.

That being said... for the Management, You cost them a star.
DO NOT admonish, counsel or correct staff in front of customers! I was absolutely horrified and humiliated for a sales rep where I was sitting. A Sales manager came back to his desk where he was working and 'spoke with him' in front of me. I felt it was very unprofessional. I considered leaving in the middle of the sale.

I always enjoy my experience at Marietta Toyota. The people that work there are friendly and know their jobs. Thanks!

I used the shuttle service to get back to work while my car was being taken care of. Mike the driver was very pleasant and the car was very clean. Clay the service manager got me in and out quickly. No problems here!

I've been getting service at Marietta for the past 20 years. Always a great experience. Stephen and the fellas in the service department always take good care of me and my vehicles. Highly Recommended!

This service center is so thorough and fast. They email reminders when it s time for an oil change and they have a shuttle that will take you somewhere if you don t want to wait. Everyone I ve dealt with has been really nice. I highly recommend!

The people. There are always nice to me
And .They are very informative. On what I need. To do to keep. My car in good shape

Worked with Damian, couldn't have been nicer.

Dealership and I went back and forth some as we worked out a deal, but everyone was very professional and happy to help me through my process.

I think buyers are so wary of dealers, and it's such a large purchase, that it tends to sour quickly. These guys did a great job of handling our negotiation courteously.

Thanks,
Justin

Fast and easy. Dropped off night before for oil change, ready early next morning. $15 coupon put an oil change and tire rotation at $42.

Steve in the maintenance department was very friendly and the team did a great job on my RAV4.

Brian, upon setting the service for my 2010 Sienna got me in and out of the dealership in an expeditious manner with the desired transmission and oil change services performed satisfactorily!!

I would highly recommend Marietta Toyota. Rick Knoll was hands down the best salesman I have ever dealt with. He was extremely helpful and not pushy at all. He also sold my parents their car last year and they loved him. My husband and I couldn t have asked for anyone better to help us with our big purchase! Highly recommended!

Easy to schedule appt online. Easy to drop off vehicle. Friendly and helpful staff. Clean and comfortable waiting area. Reasonable waiting time for scheduled maintenance .

Great place. I bought my car here& gets it serviced here

I'm new to this Toyota service team. Previously had my car services at Avondale Toyota in AZ ( last 6 years). This Toyota service department is smaller than I've experienced and that don't wash your vehicle. Mr. Brian Kessler was courteous and professional. He checked my previous services performed in AZ and he explained to me the service being performed here. I hope to be able to have Mr. Kessler as my service manager in the future. In my experience, it's important to develop a bond with one service manager, so as to become familiar with that person. My service experience was good, the waiting was long, but I expected that. Thanks Mr. Kessler!

My experience with Marietta Toyota was amazing. Rick Knoll customer service was truly exceptional. He greeted us in a kindly manner from the moment we walked on the lot. I explained to Rick what I wanted and what my husband and I budgeted for. The process didn't seem very long at all; maybe because Rick made us feel like we've known each other for years. Rick came through with what I wanted and did not attempt to sell me anything other than what I specifically asked for. I would highly recommend Marrietta Toyota! I love my new Toyota Highlander!! Again, thank you Rick Knoll for the outstanding customer service.

We bought two cars in past three years from Marietta Toyota and that was a great experience .As all we know buying cars are not too easy,it can be very hectic .Mr Roberto Finang help us to go through all paperwork and made it easy and quick.we will go back and would recommend Marietta Toyota to friends and family .Thanks a lot to Jim GSM too.

Very friendly, courteous, and fast. Alex was great to explain the timelines and benefits of the synthetic oil so I could understand why they are great for my Rav4 that I drive 100 miles a day minimum!

Good customer service. Bring ya something to read while waiting.

The sales staff was great, but after the sale they needed to perform the quality check on various things on the vehicle. We were allowed to take the vehicle home for the weekend and return it so they could perform the inspection. We picked up the vehicle Monday afternoon and was told everything checked out and we were good to go. Once getting home we found power steering fluid leaking from the vehicle and discovered that this dealer overfilled the power steering reservoir thus leaking fluid all over the engine compartment. I contacted the dealer and told them what I discovered and was told to bring it back in and they would address it, my trust was already gone by this point by seeing other fluids not topped off such as wiper fluid ....etc. The min and max level was clearly labeled but disregarded obviously and filled the reservoir to the top. Oil life reset was not performed after I was told an oil change was done, windshield wiper fluid level was empty, therefore I seriously questioned what was ever done. Julian and the finance representative gave us great service and very personable but the service dept has lost my trust and therefore my lost business.

Best experience I've ever had purchasing a new vehicle! Very well worth the 5.5 hour drive I took to pick up the particular vehicle I was looking for! The entire staff I dealt with was the most professional I've come across. Thanks again!

Everyone was so nice and personable! The entire experience was fantastic. Thank you, Marietta Toyota Service!

We came on a busy Saturday to get some recall work done. We were greeted promptly, check-in was easy, and we were done and out in about an hour.

Aaron was awesom! Great at what he does. He definitely has a passion for cars and helping others. Highly recommend speaking with him about purchasing a new car. :)

Fred was phenomenal everyone there was courteous and professional from the service person who helped me to the courtesy shuttle driver and even at the end the girls at check out we re super friendly even at the end of the day. Ididn t even buy my 2018 XSE camry here and they still treat me like I did Marietta Toyota is giving out great service!

This was my first experience of getting my car serviced at the Marietta Toyota service center. I will tell you this it was Freakin Phenomenal. They greet you as soon as you walk in. If you need help or have any questions they will assist you promptly. The best part about my entire experience is that the wait isn t long at all.This is the best Toyota Service center in Atlanta!!

Today I received several calls from Marietta Toyota rental department, and the calls were about a car rental. I previously left a couple messages about a loaner. I had an appointment last week for services to be done, but one of my services I had to reschedule due to the rental area was taking so long to give me a loaner. I finally did a call back to reschedule my service, and I included in the message to the car rental department about a loaner, and I ve received several calls from Marietta Toyota saying we don t have loaners we don t do those we don t know what that is we only do car rentals. I ve been going to Marietta Toyota for over a year, and not by choice, but I ve always got a loaner especially if my services is going to take some hours, but the guy in the rental department wanted to go back-and-forth with me about we don t use the term loaner we only use the term car rental, and I spoke with Alex last week he mentioned a loaner, and he told me to contact the rental department and let them know that I need a loaner of the day of my service, and that s what I did. Since I wasn t able to get to anyone in the rental department. I went to Marietta Toyota car rental scheduling so that I can at lease save a car for myself the day of my appointment. I mentioned a loaner, and several people in the service department mention loaners that s where I got the word from I didn t just pull the word out of thin air. I m so sick of Marietta Toyota. I decided to just wait for my vehicle to get detailed, it s just not worth it going back-and-forth with someone over which word is correct, and how things are supposed to go when you re getting your car service. I ve never saw the guy before, he s African-American, and also ignorant! As a matter fact he was ignorant last week when I was getting Service done, and I told him I was in line for a loaner, but he told me someone else was in front of me, and then he proceeded to call out the person that was supposed to be in front of me, but they never answered, and then he finally said hey Miss Phillips. I m ready for you, and I told him it s OK! I cancel because y all were taking entirely too long. Whatever guy he called that was supposed to been in front of me never answered, and he also called the person, and he never answered over the phone, which I find funny because I was already standing in line behind another customer, but I was told to go sit down until it s my turn. I cannot stand the way Marietta Toyota do things just so unorganized! Lets not forget the Caucasian lady that sits behind the desk for checkout with all the unprofessional tattoos on her left arm some older Caucasian lady, she checked me out last week, and of course she was being unprofessional. I asked her about the windshield wiper pricing, and she got an attitude about it. I only asked her about the pricing, because I wanted to make sure the coupon that I had matched the pricing that I m supposed to be paying the day of my service. I m not sure why she had the attitude, she had me standing in line, and no one was in front of me, she wasn t speaking to any employees, she was just sitting behind the desk just letting me stand there in line. I just stood there, and shook my head because I m not surprise! However, out of everything Alex in services was very helpful, and very professional, and Alex I appreciate your professionalism, and I thank you for being fast and swift with my service. I hope this feedback help anyone that goes to Marietta Toyota. PS...I don t need anyone from Marietta Toyota to contact me or offer me anything. Check the people y all continue to hire! All I can hope is that my exterior detail cleaning goes well, including my complementary vacuum. I do hope that I don t have a problem come next week, but it is Marietta Toyota! The dealership that hire people with they eyes closed! Anytime an employee is comfortable moving unprofessionally, that means that the company can care less what their employees do

Great services. I m usually in and out within an hour and 15mins. The service guys are soo nice. Brian is Great.

This is our 2nd purchase from this dealership (for 2018 tacoma). Sad to say, our experience has not been pleasant unlike the first purchase (2017 corolla). The finance manager was very unorganized. He made us come back 2 times for paperworks he forgot for us to sign. No respect for our time. Always hurrying up. And when we ask him to return our call, just to make sure that he was there when we arrive, he Never return our call. Missing the Fred Yaple/Andre Austin team.

I am a Marietta Toyota customer for life thanks to the professionalism and courtesy shown by Alan Kell and the entire management staff.

Alan made the buying process easy and enjoyable. My new 2015 4Runner 4WD Limited was delivered as promised. I highly recommend all USAA members select Marietta Toyota and Alan Kell when the need arises for a new car, truck, SUV, or van.

Thank you.

Scott Lyons
USAA member

The salesman, Ken Lane, was awesome and took care of every detail to make it possible to get the car I was looking at. I got a fantastic trade-in deal that made it all come true. Would recommend Marietta Toyota to all my friends

We received a warm and friendly greeting from Charles. Stephen the tech was great. The service was timely, in and out in about 40 minutes. Good documentation of the service.
Thanks Marietta Toyota.

Unprofessional, When for an oil change, my car wasn't even touch. Paid for the service , but my oil was not change. Manager brush me off was not apologetic or didnt even offer a discount .

Great first time car buying experience! Ask for Rick Knolls!

Great experience, oil and filter change. I will use them again.

It was a good experience from making the appointment to picking up car

Service was fast, waiting was not long, in and out real fast.

Robert Glover did a great job to get me just the right car.

I had a great experience. I was greeted by Steve who was very pleasant and extremely helpful. While I was there for routine maintenance, I had a problem with one tire in which I easily could have been sold new tires. Instead, Steve very graciously took care of the problem with no cost to me.