Marietta Toyota Reviews

All the sales and service people were excellent! Even though it was a very busy day on Good Friday they got us in and out at a very reasonable time. Marietta is a great Toyota service center!

Marietta Toyota is a family dealership that goes all out on making you feel like part of the family.David Swaggerty is the Sales Manager there and has been there 23 years, stop by and see David and let him make you part of the Marietta Toyota family

Fred Yaple was extremely helpful when searching for a car. We found an amazing deal and bought the car that day brand new. Very happy with Toyota Marietta

THEY ARE THE BEST.i own a lexus but i take my car to marietta toyota. I will recommend them to everyone. Great service.. payless !

Good communication from service agent; provided timely updates.

Recently purchased a 2019 Toyota Highlander for my wife at Marietta Toyota and dealt with Jimmie Wilson. Jimmie and the team made it very easy to make a deal as all was done via the phone. Upon showing up, the selected vehicle was waiting for my wife and I to view with the papers ready to go with no suprises. The only snafu was on my part as I may have failed to mention we were interested in a vehicle with a bench seat rather captain chairs for the second row. Upon mentioning this, the team went to work to rectify my mistake and immediately found other vehicles that matched. Overall it was the EXACT experience we were looking for. No run arounds, no nonsesne just down to brass tax. Will defiantly be purchasing our next Toyota from Marietta Toyota!!!!

JJ was a great help, high class customer service, very friendly, and made sure everything on my car was up to speed really cared for the satisfaction of the customer which is hard to find now adays

I recently purchased a 2014 Toyota 4-runner limited from Marietta Toyota. The whole experience was great from the moment I stepped in the door to driving my car off the lot. I have to say my salesmen John Maddox was top notch. I came into the dealership with certain must haves on a 4runner and he searched until he found that right car for me. I would send anyone I know to Marietta Toyota who is looking for a car and specifically send them John s way. Without John Maddox I would not me driving my brand new 4runner.

I've had numerous bad experience at this "Stealership". Bad service and repair prices are absolutely ridiculous.

Very pleased with Brian Kessler and the service I received today. Super fast and friendly service! Thank you!

DO NOT GO HERE!!! You will get awful service and they will cut corners to fix repairs.They didn't include the adhesive to keep my windshield attached to my car. If I would've had the slightest hit, my windshield could've fallen out. When I spoke to BJ Hope, the GM, he said he didn't stand behind the work he does. Really? This response from a GM. How can you trust a company where the GM doesn't even stand behind? He offered no solution.

My first 5,000 maintenance on my 2018 Four Runner
The customer service here is TOP NOTCH
I BOUGHT MINE IN APRIL 2018 and not only is it such a fun ride , it s such a pleasant experience dealing with real people ! 5 stars Marietta Toyota
Keep up the great work!
Customer service is everything!!

Took the time to understand my needs and went the extra mile to meet them,by keeping my car overnight..and loaning me a rental until the problem was resolved.

I've been coming here once a month for the past 9 months for the Takata airbag recall. I Appreciate that they give me a new rental everytime, but the service is always slow and rude. I'm glad to finally say that I picked up my car this evening and will NEVER BE coming back. Vehicles are expensive and when we purchase one we arn't just purchasing the car, but we are purchasing and making the commitment to put up with the service that follows. I will not spend thousands of dollars again to work with a company that is going to basically spit in my face and lie to me every time I have a legitament problem with the vehicle they sold me.

Had to take my car in to be serviced for an unknown sound that hasn t been resolved. My review is towards the rental department. I was told my car was covered I was asked if I wanted to added Additional insurance coverage for 19.96 for the day I agreed since at the time I was under assumption I will only have the car for 1 day and said yes I ll cover ONE DAY ONLY which turned out to be over a week. When checking out they said I had a $196 balance due I asked why they said that I had insurance per day I told them I didn t agree to multiple days only ONE. They said they cannot provide a refund on insurance an associate in service department that was assisting me on trying to make the difference but to me it should have been brought to my attention that you have to go back to the service center and tell them you don t want to add additional days which If i was told I would have done that. It seems like there should be a system when customers need to keep the car longer than a day that they call and ask if you want to add it for the remainder of having the vehicle instead of just adding it per day without your permission. I will be calling corporate in regards to not being fully informed of this policy which causes a huge inconvenience

Absolutely loved my car buying experience at Marietta Toyota!!! Javier was so helpful and so friendly and the financing end of everything went smoothly. They listened to my needs and budget and got my payments where I needed them to be and the interest rate where I needed it to be! I would definitely reccomend buying a car from Marietta Toyota. I will be back next time I need a vehicle!

Last week we were looking to buy a 2018 4Runner . Mr. Robert Glover has help us. we had the most pleasent experience with Mr. Glover he made it so easy and painless for us he had to order the color that I wanted and it was ready before the date he promises ,He had all the paper work ready for us and even he stayed 1/2 hour after closing to finish every thing for us. We are so happy to meet him and so glad that we went with him. We are recommend any one who wants to buy a car go with him.

Brian Strickland, my service manager takes good care of me and my 2006 Toyota Matrix. The car is still running well after all these years and miles. They always explain what needs to be done and do only what is needed. It is easy to schedule appointment and the waiting room is pleasant with free wi-fi & coffee. If you're there early enough, sometimes donuts as well!

Customer service at Toyota Marietta changed a lot.
Congratulations! The welcome and following in us up is the reason that we always come back.
By the way, the coffee is delicious, while we are waiting, too! Marcia Silva

Great customer experience. Rick Knoll was knowledgeable and professional...a real pleasure to do business with!

7/23/19. Took HighLander in for 30k service. Professional and courteous as always!

I looked around for quite a while trying to find a black on gray or black on black Tundra SR5 TRD 4x4 CrewMax, nav, running boards, spray in bed liner. I ended up finding one at Bowling Green Toyota in Kentucky. I saw a very similar truck at Marietta Toyota (local to me). Was actually a slightly less expensive MSRP (no safety and convenience package). I contacted their internet sales department and explained the deal that the Kentucky dealer was offering, and the salesmen chuckled and said "we don't discount Tundras. Maybe $500-$1,000, or whatever the rebate is that month, but no discounts". Well, after hearing that, I went ahead and proceeded with the purchase in Kentucky. On the way to get the truck, Marietta Toyota called back and asked if I was still going to KY to get the truck. I told them yes, I was in route to go pick it up as we spoke. He sounded a little shocked I was actually going to KY to save a good amount of cash versus buying local and paying ALOT more. If you are in the market for a new Toyota, I highly suggest you look out of state. The Atlanta area dealers not only have worse pricing, but their doc fees are substantially higher as well. I also noticed most Atlanta dealers, including Marietta Toyota, pre-load their cars with "paint protection" or "carpet guard" profit enhancement gimmicks. It's not even a reasonable add on price either... All-in-all, I saved $4,200 by NOT buying a truck at Marietta Toyota. Out of curiosity, I looked at their online inventory just now, and they still have that same Tundra almost 2 months later. I feel sorry for who(m)ever over pays for it.... I gave them 3 stars in stead of 1 as laughable as their comments were about not discounting Tundras, they were polite and were also one of the few Atlanta area dealers who actually followed up on a sales lead. Still, buy elsewhere and save some money.

I trust them with my 15 year old Tundra. She runs fabulous thanks to the great care they always provide!

Had a wonderful experience from the beginning til walking out to my new ride. Auston was a great sales rep and Jeremy in Finance did a wonderful job with working on fitting the car in my budget. Look forward to many years with this family.

I went in for an alinement to get my steering wheel straight. I basically paid for no reason and just came out of the shop with the same problem. I called again but they said they couldn t reach the person who set me up so she said leave a message for him, and I did and he never called me back.

Professional and courteous. My sales person Jimmie and Tim the finance guy made the buying process very easy. I will definitely buy my next Toyota from them.

We bought a corolla le recently from this store, this is our first new vehicle and first time we doing business with a dealer, I would specially thank agent Chad, who is so satisfactory and gave us a huge discount, we would strongly recommend him to our acquaintances in demand. And also thanks the fast and smooth service of Marietta Toyota, would deal again in future.

Rick Knoll was wonderful! We took several days and several visits to decide on our new Camry and it was nice to not be rushed in the car buying process. Toyota fans since 1993.

However, a snack bar would be great.

Extremely disappointed in the service here. I purchased a set of oem wheels and was in the process of getting tires. Showed them two other Toyota dealerships within 30 miles radius that s offering great deals on tires. They couldn t figure out how those stores were getting the discount since all Toyota order from the same warehouse. I went and got my tires down the street at Discount Tires for less than the price match ( not sure how they pulled it off, but they have my business for life and long term referrals). Please remove your false price match offer! If you can t match another Toyota dealer, no need to offer this deal as there are many other businesses that will proudly match. THANKS DISCOUNT TIRES! Saved me a 30 minute drive

Great service and friendly staff,always happy to give me a senior discount.

We just bought a vehicle from Marietta Toyota and were very happy with our entire experience. Chantel Kennedy was our salesperson and she was both super friendly and knowledgeable. Andrew Austin, in Finance, worked hard to get is the best deal possible and was open and honest. Very friendly. We will definitely return for future car purchases and hope to work with both of them.

Great customer service! In and out for my 30k inspection in a reasonable time. Staff was friendly and waiting area clean and accomodating. I normally go to another service center on Thornton but the service and wait time was not satisfactory.

I will be switching to Marietta Toyota as my new service center. Thanks guys!

Brian had my car in and out in under an hour. He was pleasant to work with. Just would like to have had an updated oil change reminder on windshield.

This dealership has been one of the most pleasant experiences I have had buying a car. It has a family atmosphere, everyone is friendly an d they did exactly what they said they would over the phone to me.. They not only gave excellent service but they beat everyone else on price and I had shopped all over Georgia. I would recommend everyone attempt to buy here before making a decision..

I came to get an oil change. The staff was friendly and efficient. It took less than an hour which is much better than Dave Edwards Toyota in Spartanburg, SC where I used to go when I lived there. Much better experience than what I had in the past with Toyota.

Sales manager might try to take you for a proverbial ride. Would recommend looking elsewhere for your next Toyota.

I had a great experience with Morris Mega at Marietta Toyota. He got me a good deal on a new Camry. Would definitely recommend visiting this place for your new car and you would get a good deal from Morris.

Our buying experience from this Toyota Dealerhip has been awesome. Mr. Fred Yaple, the Sales consultant has been great. He made sure that we are comfortable with our choice and explained to us everything from the use of the car to service. No pressure. The account manager, Mr. Andrew Austin is ok... haha. JK...He was equally helpful too. Overall, it was actually quite a fun experience.

Very prompt professional. Time estimate was upfront and they returned my vehicle sooner than expected. Great service!

Great car buying experience! Straight-forward and pleasant!

Brian in service is one of the friendliness people I have ever had the pleasure of dealing with.

My wife saw a vehicle there (used car lot) she was intrested in. We went and she was met by Roderick( real professional) who quickly showed her the vehicle of her intrest. My wife shifted her attention to another vehicle to which we test drove and wound up getting. Look, I've been buying used cars off and on since the 80's and have NEVER felt this comfortable and at ease about the used car buying experience. From our sales guy Roderick, to the finance manager on up to the Sales Mgr.... these are some respectable gentleman.

I had a scheduled appointment and when I went in, I was greeted by Brian! Brian had great customer service and made the experience as great as it could be when having to spend money to repair your car. I definitely recommend Marietta Toyota for service needs.

Marietta Toyota has really great customer service and I had a fantastic car buying experience there. If you get the chance, I suggest working with Preston. He was super helpful, not pushy, and honest. I highly recommend buying a car from them and really enjoyed the experience (it was not like some experiences where the employees are competing with each other for your business, would not work with you on price, and constantly calling and emailing). Thank you Preston and the rest of the staff at Marietta Toyota!

I LOVE MARIETTA TOYOTA!

I ve been in the area 3 years and it s the only place I ll take my car. All the sales and service people are friendly and professional, making what is normally an inconvenience a pleasure.

Air bag recall. Greeted me promptly when I arrived and explained what to expect. Called me before the estimated time of completion. Thank you, Fransisco Luna!

My wife and I always get treated well there. Prices are competitive and it's genuine Toyota parts so that's always a plus. When my wife got brakes done, Jon printed the coupons to provide a discount for both axles. Never feel pressured into doing a service. The waiting room does get kinda cold sometimes.

I had an easy & happy time scheduling my first appointment thanks to Mary. She was a joy to speak with & very helpful. Steve greeted me as I arrived & was incredibly polite. He even helped push my baby in the stroller so I could carry my sleeping toddler! Five star service all around!!!

Marietta Toyota most valuable asset is True Car Manager Rick Knoll. He provided premium professional service resulting in a positive sales experience. His knowledge of the Toyota brand was outstanding and ability to convey new vehicle features were excellent. It is a credit to the dealership to employ personnel of such merit.
Any promotional opportunities within the organization should include Rick Knoll

I went to the Marietta Toyota Service Center yesterday after making an appointment the night before to get my AC fixed in my Corolla. I arrived early & quickly was not pleased that I had to wait before an adviser attended to me. Then he checked me in only to come get me a few minutes later. He came to me saying he hadn't read my appointment service request earlier & that the technicians who work on ACs would be leaving in 20 minutes so they couldn't help me today but I could come back Wed. before 3p since the next day (today) was a holiday. I am highly disappointed that though I made an appointment I was turned away without prior notice & only an apology for wasting my time. Though I had a good first experience & this location is close to my residence, I will no longer give my money to this facility. They should have written notification that certain services cannot be handled after a certain time instead I was given a text notification that my appointment was confirmed. I wasted my time going over there only to be turned away without even my car being inspected. I am highly disappointed & will be telling those that I know about this horrible experience. The icing on the cake was when I called to speak to the manager after leaving the "appointment" only to get Jon's voicemail. I will not be going to Marietta Toyota again.

We have been customers of Marietta Toyota for 8+ years and will continue to go back for our auto needs. We love the people and the service we have always gotten. They are honest and great to work with. I would highly recommend Marietta Toyota to anyone looking for a new or used vehicle.

Very good service department
Service personWas very nice and knowledgeable I had a great experience

I was offered a courtesy car for a recall but times for picking up and dropping off there was no one there at the counter. Waited approximately 20 minutes each time for someone to show. Cashier was unprofessional and rude. Although I have had good experiences in the past have dealt with the dealership for many years. I certainly hope management can address these issues.

Marietta Toyota did a great job getting me into a new car. All employees were helpful but not too pushy. Got a great deal and I m very happy with my experience. Thanks Chad, Austin, and Jeremy!

It was a perfect match. I purchase a 2016 toyota corolla s/w special edition. Aaron was awesome and he made me feel comfortable. I went to 6 different toyota dealership and Marietta by far was the best. If your looking for a place to buy a car THIS IS IT.

I have been renting from Marietta Toyota for the last 2 years. I have had a wonderful experience renting vehicles from them. On the customer service side, I had the pleasure to deal with Frank Lewis. Franks is friendly and professional and wants to make sure the customer is 100% satisfied with the rental experience. He always approaches customers with a smile and listens carefully to the customer requests. Thank you Frank for going out of your way to make sure customers are truly pleased with their rental experience.

My service rep. took the time to discuss my personal vehicle and where I was at for maintenance. He was patient, personable, and knowledgeable. Thank you John for meeting my expectations.

Worst experience when I call to finance department and also getting the registration tags. No one responds and directly going to voice mail. I a trying to reach them from a week.

My wheel balancing issue still persists. I have done 3 visits so far but they are not able to remedy.

We got a 2019 highlander to fit our growing family and to grow in. Ive been apart of toyota with my car needs the last 4 yrs. Tom Donaldson helped us with this big purchase and he was awesome and very helpful
I def recommend anyone to to go him!

Arrived at appt time and service dept quickly assessed the problem. They soon had the problem corrected and I was on my way.

Brian Kessler went out of his way to help me with both Warranty work and tires after a bad experience with NTB.
I am Super Grateful!

Great experience. Got the car I wanted at the price I wanted, even though it wasn t available on their lot. My second Toyota vehicle purchased at Marietta Toyota. Awesome, friendly, and honest care from Niall Johnston!

I made an appointment for 7:30 AM at 7:00 AM. I was in and out in about an hour. I was able to use a coupon for $20 off. It was a positive experience.

Robert glover did an outstanding job getting me into my vehicle i would recommend anyone looking for a vehicle to visit Mr Glover and the rest of the mariettatoyota family

I would rate them a zero if I could. My son went there after seeing their advertised price for a new Corolla. When he asked them for a detailed breakdown of their pricing, they actually refused. Luckily my son walked out of the dealer. We ended up buying a car from Cobb County Toyota, they not only provided a detailed breakdown before my son went there, the price ended up being slightly lower than their original quote. Avoid Marietta Toyota and try Cobb County Toyota instead.

Lucas Johnson was wonderful. He listened to my daughter's needs for a car and was very helpful,thoughtful,respectful to us all. He has a great personality and demeanor. Thank you.

I always take my car in here. Now, I live on the other side of town and still will drive to have my car serviced here! The service is great; it is not always the fastest, but it is ALWAYS thorough. Pricing is very fair, but most importantly to me, the team is HONEST. They will go over everything with you and even find things you never knew about (on my last visit, I unknowingly had a nail in my front tire and they patched it for me). They will never push you to do/agree with things you aren't comfortable with, and they will give you feedback so you can budget things that eventually will need to be completed for future visits. Schedule an appointment because the dealership can get busy, set the time aside, and you will not be disappointed!

Awesome experience as always. Steve is always great.

Christain Lewis and the sales team at Marietta Toyota did a great job. They were able to put me and my family in great new car that met our transportation needs. They were expedient with their follow up of my inquires and were able to work within my budget. They made the car buying experience pleasant. I would recommend Marietta Toyota to any of my friends and family looking for a new car.

Thanks Christain and Team

Great service! Love getting the texts throughout the service process to keep me informed of the progress. Best service department in Atlanta! Brian Kessler is the best.

I seriously love this Toyota! I ve been coming for years! I moved about a hour away and I still bring my car here!

Satisfied overall after over 5 years of vehicle purchase and servicing there. Never felt ripped off by service department and prices have been reasonable.

It was first service of rav4. The service was very good. Marietta Toyota did all the checks and a visor replacement was free under warranty.

Very welcoming and on top of work happening to vehicle

A week ago we went to see the vehicles, my family and I, the treatment from the moment we arrived was excellent, Mr. Leo attended to us very professionally, he showed us the inventory they have at the end we decided on a Toyota Corolla, the process was to come and go hehe with the manager thank you very much Leo see you very soon for the tint of the windows.

Everyone was so nice ,kind an helpful they really went out of their way to make my buy go so easy and smooth. Thanks everybody!

Fast service and advisor was on top of everything!!

Got in at 10:55 for an 11:30 AM appointment and still didn't get the car back until 12:45 PMish; it then had to go back TWICE because of oil marks on the side of the car; it shouldn't have had to happen at all if they just did a three second review of the exterior of the car;

Excellent experience the Salesman, Sales Manager and Finance Manager provided great service, what an exceptional team!

Great service.The dealership & G Magha did everything to to satisfy me.

I just want to say that my experience at Marietta Toyota was literally THE best customer service I have experienced all year! They really value their customers and takes their best interest into consideration. Thank you Tazia and Tim for helping get me out of a really bad situation. You have a loyal customer!

It was s great experience getting the service done to my car..The staff was both professional and courteous.

David McDonald was a pleasure to work with and I found a great used car at a fair price.

Thank you Mr. Rick Knoll for the best car buying experience I have ever had. You didn't push anything to me and respected my needs - thank you for listening and for the good company. I will always come back to Marietta Toyota because of you. Thank you again!

Well I understand our highly skeptical society, and trust I am CEO of that group, I read reviews and even root our the "fake" ones. And despite whatever you may have read about Marietta Toyota my experiences have been nothing but positive from check in to check out, even taking less time that what was projected. Hence in a time in a world where customer service doesn't exist and businesses are forever trying to "pick" a customers pocket know that some are trying to be more civilized in trying to earn a buck and I've found Marietta Toyota thus far to be that dealership!

One of their front desk staff is funny and why I didn't give then a four