Marietta Toyota Reviews

The time I waited was fair for the time of the day and the amount of customers ahead of me

We are extremely pleased with our new 2020 TRD Off-Road 4-Runner from Marietta Toyota. Our salesman, Mitchell Davis was outstanding ! He went above and beyond the make sure we were pleased with our purchase and to help ensure our add-on installations went as smooth as possible. Ask for him for your next Toyota purchase. You won t be disappointed !

Went in for an oil change. It was full. They had free coffee. & they gave out free snacks. It was very cold, so I'd bring a light sweater. They gave us an estimated wait time of 1hr 15min - 1hr 30mins. We were out in an hour. Great customer service. Would definitely recommend coming here for any of your car needs.

We bought a car here happily in 2016, but the experience in 2019 was much different - for the worse. The internet sales manager lured us into the dealership with an excellent price on a certain make and model, but when I got there for the test drive, they only had a much more expensive, up-optioned version available. I test drove it, while the sales person (who was very pleasant) tried to sell me on all of the more expensive features. They then kept me in the dealership for over an hour, with the sales person talking to her manager, etc. but the manager refused to give me a final price on a vehicle until I brought my wife in as well. When they called to schedule our return visit, I said that I wasn't going to come unless they had the model that the internet sales manager had offered me, at the price he had quoted. Then they admitted that they didn't have it. They suggested that maybe it had been sold, but he gave me the quote at 8pm at night and I was there at 9:30am the next morning, so this seems unlikely. Obviously, we didn't go back.

Staff was kind and patient, I ended up being there longer than intended and they stayed two hours late to get me a good deal and I drove away happy with my trade in.

Mr. Robert Glover, Jr. was awesome to deal with in the purchase of my RAV4. He is the nicest, most courteous gentleman in every respect. He is also very thorough and knowledgeable in detailing information to me about my inquiries on the vehicle I purchased.

Tom and Jose were awesome sales rep. They helped us to find right car. The experience was very pleasant from start to end. They were clear in pricing. I will recommend this dealership to others.

Good service. Quick. Drop off . There was a un needed oil change done . My vehicle is at 35000 miles and it is not due to 40000. Ser ice manger stepped up and took the 53.00 charge off

Wait was longer than normal due to huge amount of customers. This was explained to me when I got there. Great service, no pressure. I'm leaving two stars because there is a thick oil residue all over my floorboards. I have two floormats and someone still managed to get a nasty substance on my floorboard. I just noticed this and hopefully I'll be able to remove it when I get home. First time I've had to deal with this and I hope it's the last.

Didn t schedule an appointment and i was out around less then an hour !

Good experience. Reasonable price from the outset and fair negotiation process.

Very good customer survice hats why I service my vehicle there

My oil change was taking longer then expected, which was understandable and not an issue. Then they paid for my oil great business

Marietta Toyota service department is efficient and reliable. I have a 400,000 mile Tundra that they service for me.

Steve was OUTSTANDING. First & last person I saw during my experience. He was great to me, I would come back just to have his perfect service!!!

Made Appointment this Morning at 9:30. Car ready in two hours. Staff was courtesy and completely happy with Services.

Steve Hanna is an excellent service advisor. very professional and courteous.

We recieved great service from our salesman Paul. Paul was very friendly and very knowledgeable. He answered all of our questions. We had a great overall experience and came home with a new Toyota.

Aaron Pittman was my salesman. He made the entire process painless. The test drive was great, I got to hit 3rd on the loop. Fantastic!

Such a pleasant experience. Leo was my sales person. He was very patience with me and my family. Thank you for working with us to get the truck.

Harry is a pleasure to deal with. He s attentive to your needs and very pleasant. Marietta Toyota is lucky to have him on their team dealing with customers.

They were able to work with me even though I had a bankruptcy. I was a little surprised when I left that I only had a quarter tank of gas and the oil only had 8 percent left.
I guess I should have checked before I left.

Worst customer experience ever. Full review is on Marietta Toyota Facebook page. Worth the read! The only review you ll need to make up your mind. I will NEVER recommend Marietta Toyota. I would give zero stars if I could.

Updated review for service provided on 5/7/20:
I brought my recently purchased vehicle in for its first service on May 7th. Upon pulling in, I already had my hesitations. The emails I received encouraging me to schedule an appointment assured me that Marietta Toyota would be taking additional safety precautions due to the current pandemic surrounding COVID-19. As someone who is 7 months pregnant, I have been extra cautious when I have had to go in public. It was immediately clear that Marietta Toyota was NOT taking my safety, nor the safety of those around me, very seriously. Of all the employees working that day, only THREE were wearing masks, one of whom had it hanging below his nose. I did not see any staff members cleaning their hands as they switched between customers, and there was very little physical distancing when interacting with customers (despite signs that encouraged it). The waiting room had seating staggered, but in the almost TWO hours that I waited for a tire rotation and fluids check, not ONCE did I see an employee come through and clean surfaces that were touched by multiple waiting customers. Neither the pens nor credit card machines were sanitized between uses. Finally, upon leaving, I went to use the hand sanitizer that was available on the counter (mine was in my bag) and despite the two bottles claiming that they were Germ-X and Equate brands, which usually have a gel-like consistency, the liquid inside was extremely thin and had an odd smell to it. Was it watered down or was it homemade? Either way - gross. I can only assume that the interior of my car was not wiped down before I got back in it.

Add all this to the fact that the doors were open (to be fair, it was a gorgeous day) and someone was smoking a cigarette outside so that secondhand smoke was entering the building AND the fact that I was treated extremely rudely when trying to check out - I will never return, nor will I recommend Marietta Toyota to people I know.



Original review:
I walked in twenty minutes before they closed on New Year s Eve, and instead of feeling unwelcome, everyone was extremely helpful and accommodating. I didn t expect to drive away with a car, but I felt well taken care of. Thanks to Mitchell and Erik for answering many many many questions and helping a gal get a new whip for 2020!

Marietta Toyota is the place to go if you are looking for Automotive sales professionals.
I just purchased a 2015 Avalon there and was pleasantly surprised at the product knowledge and commitment to customer satisfaction I experienced.
Roberto and Anthony displayed both professionalism and a commitment to the customer which made my visit to the dealership a positive experience.

They took great care of my coralla.I will be going back when my car need service. Thank you Marietta Toyota

I highly recommend this place. You find the best deal in Atlanta. I bought 2 of my cars in 5 years. All went so smooth. ..from start to end... no hassle..no cheating
Tom Donalson is an excellent sales person. He is very professional and honest to his words.

The finance and sales team did an amazing job assisting me with purchasing another RAV4. They made it an easy transition for me and I love me vehicle. Thank you Marietta Toyota!

This is the first time I have reviewed anything, but I felt the experience was worthy of the effort. Briefly, this place is awesome!!! If you want a "NO B.S." sales person, go see Aaron Pittman. The details... I will start by saying we recently purchased a Toyota from Cobb County Toyota, and it was the worst, car buying experience, I have ever had. Do NOT go there! So when we came to Marietta Toyota, we were unsure of what to expect, but from the moment Aaron asked how he could help us, through the 2 weeks later when we left with our new truck, we were never disappointed. Aaron understood he DIDN'T have to sell us a Tundra, we were already going to buy one, so he listened to what we wanted. They didn't have anything that fit, but he found one, elsewhere, that day. Unlike other places that would push you to something on the lot, he never went that route. He got us the truck we wanted, had all the extra, port items, installed there, and kept us in informed all the while. He LISTENED!!!
I was impressed with Aaron Pittman. He answered all our questions, truthfully, was patient, and easy to work with. I cannot say the same for myself, I'm VERY detail oriented, and particular, but Aaron took it all in stride and DELIVERED an amazing experience. So, if you know what you want, go see Aaron, he'll make it happen, and if you aren't sure what you want, go see Aaron, he's knowledgeable about his products and will give you HONEST advice and opinions.
Thank you Aaron and thank you Marietta Toyota!!!
2018 Tundra Platinum (Borla performance Exhaust)

I want to give a shout out to Jerry,Kerry, Yeviz thank y'all so much for helping me. Get the car i wanted y'all are the BEST.

I had an amazing car buying experience. Rick Knoll of the sales department was perhaps the most knowledgeable and helpful salesman I've ever had the pleasure of dealing with. From explaining all of the vehicle options to assisting me with financing and even going as far as to negotiate the price he helped me with all of it. I spent almost 8 hours with Rick and he was patient throughout the whole process to make sure I was getting the best deal.

I bought a 2017 Toyota Corolla from Marietta Toyota. I had a great experience and made a friend with Sebastian. I will definitely be buying my next Toyota from him!

Great service and the courtesy driver was such a pleasure and helped us so much.

Great service. Jon Thomas is my Service Rep and he is awesome

Went through the Costco program to purchase a new Toyota. My wife and I worked with Perry. It was a great experience! He was professional, courteous, knowledgeable, and not in the least bit pushy. I was also very pleased with the price!

Best place to purchase your new Toyota.... Go c Tony!!

My mother and I shopped for 2 weeks to find me a car and every where we went because i have not so good credit these salesman just wanted to put me in anything they didn't care what i wanted or how i felt all they worried about was making a sale. But when we came to Toyota they asked how i felt about certain cars according to my budget and my credit and they took time to actually find me something that i liked and they made it where i could afford it on my budget. When we first got there Ric Frazier said he wanted to end my shopping today and he did. He went over every detail and feature that the car has. He is a salesman that actually listens to what you want and he will do whatever he can to make it happen for you. Thank you Toyota of Marietta and thank you Ric for everything i am loving my new 2020 Corolla.

Great service and very friendly staff, Ankit Patel is the best

I was in the collision center.. and they are very kind especially the lady who is at the window and Mr. Vince who took care of the damage of my rav4... 100% recommended this place for them especially.....
Thankssssss

I wish I could give them a zero star. I bought a 2018 Toyota Tundra 1794 at Marietta dealership. The salesperson was nice to us. We negotiated OUT THE DOOR of 36,000 after trade in the 2015 toyota rav4. The salesmanager "David Swaggerty" agreeds with the deal and had confirmed to our salesperson as well, Chad Trull. When we came into finance, the finace guy names "Roberto" was terrible. He did not explain anything in the documents. He wrapped everything up so quickly to kick us out the door. I was so stupid trusting them without looking at the paper works. He did not even give us the copy of what we signed. Couple days later we found out that we have to pay $37713.94 instead of "36000 DRIVE OUT"! The insterest is 5.64% instead of 5.14%. We called them back and told them what happened. David, the salesmanager was downright rude with terrible attitude. He said it was too late, nothing that he can do. We called them multiple times after that and they ignored our phone calls altogether. We had to travel from SC to the dealership to talk to them. The finance guy apologized to us. He said he will refund us $2000 in the mail. We thought that they just refund the money that they owed us. We ended up having to pay tax out of our pocket which should be already covered in the OUT THE DOOR PRICE! So what is the point we travel the distance and talk to them. Don't ever buy cars from this dealership. They will trick you like they tricked us. THESE FOLKS ARE VERY CROOKED AND SHADY STEALING FROM THEIR CUSTOMERS! BRING YOUR BUSINESS ELSE WHERE TO AVOID BUYING REMORSE! Buying cars and spending your money shouldn't be such a pain and headaches like this especially where you bring business to!

I went to the dealer already knowing what trim of Highlander I wanted, " Rick Fraiser " screwed up the order. My wife went in and picked up the SUV , but as to the voicemail I was left , he didn't think the remote start was any good so he didn't order it with it, even after I told him from the beginning I wanted remote start. Between dealing with Rick and the sales manager, I will NEVER deal with Marietta Toyota again! I hope that they don't give the typical BS response of " we're sorry to hear you had a problem, call us back " , I called back for over two months. Considering that I paid in full and didn't finance, even after they asked me to deal with there finance guy, you would think that this should have been an easy sale , now I have an aftermarket remote start that is not as easy to use as the factory set up. Really wish I could give no stars , everything went great until I signed the contract!

Great service. They consistently over deliver on expectations.

New GM is making the sales managers due payment packing(I believe that is unethical). You walk in and the payment they provide you is not the real one(is inflated). Be careful before you sign your paperwork. Also I believe the GM always threaten the sales manager/finance manager to fired them all the time. He also speak bad about the son owner. What a mistake from the family who owns that place. If they get investigated that family will loose there franchise. They take advantage of people who don t do there research.

I've been getting my car serviced here for 2 years now and the staff is absolutely friendly and super professional. The place is clean and efficient.

Ken Lane was an excellent salesman! We got a fabulous "new to me" used Toyota at a fantastic price! Thank you Ken for treating us like family!

Bought a new 2016 AWD Highlander from Jimmie Wilson - wife is thrilled with her new ride and we get to use the same great service we are used to headed by Keith Mitchell.

Justin Gispert was very helpful, knowledgeable, and above all honest with me. Great salesman, great dealership, great experience.

Easy transaction. Made the deal over the phone and was in and out of the dealership in less than an hour.

The best new car buying experience I ve ever had. The whole team at Marietta Toyota did a great job! Looking forward to my next purchase with them.
Our salesman Eric Robinson was straightforward with us, polite, and knowledgeable. Ric Frazier let me know what vehicles were available and treats you with respect.
It s nice doing business with a family owned dealer.

I shopped for a new car for more than 7 months when I finally went to Marietta Toyota (trust me, I experienced the best and worst Atlanta has to offer in the car business). I saw an ad for a Rav4 lease which was a great price, but I knew it would be a base model. I stopped in to see how much the lease would be for a car with more options such as leather and a sunroof. I like to say that I have "champagne taste on a PB&J budget," and Marietta Toyota (and Alan Kell) worked wonders to keep the lease within my meager budget. I cannot thank them enough for their friendliness and willingness to help me. I FINALLY ended my car search and felt I got a great deal in the process.

Alan was new to the sales floor but he was kind and never pressured me to buy anything. I felt like he genuinely cared about me and my children. He remembered their names right off the bat and always made sure they were comfortable and had everything they needed while we were at the dealership. I've had to call back with questions several times since my purchase and Alan has been incredibly responsive!

I highly recommend Marietta Toyota and Alan Kell! You can't go wrong!

Only receiving 3 stars as the customer service was excellent. Otherwise, I would rate a 1 star. I had a 715am appt time...for fluid check and tire rotation. Took over 1 hour to complete :( Why did I have an appt time?

Great dealership!! After visiting many area dealers, I found Marietta Toyota to be very helpful and patient with me as it has been 12 years since my last car purchase. Jim Sims is an excellent salesman. He helped me understand the pros and cons of each car and helped to find the perfect car for me! I am a happy owner of 2014 Prius! Loving the car!

I had my oil changed at Marietta Toyota this morning. Great service and very professional!!!

Lack of customer service and no interest in explaining what was done to our car

I always have amazing customer service when I come here.

I am extremely disappointed. Been going here for years. Went for a simple oil change and the tech asked if I wanted the engine air filter changed for 35 dollars. I said no. The idiot placed it back and never put on the screws and even one is broken.

Anthony Hamilton exceeded my expectations. Not only does he share a name with an R&B legend, Anthony also helped me get a legendary deal on a brand new Corolla. He addressed all my concerns, was very patient, and made me feel comfortable every step of the way. I had been shopping around, but I received the best customer service at Marietta Toyota. Like a good doctor's bedside manner, Anthony's curbside manner put me at ease. Ask for Anthony and you won't be disappointed. Special Mention goes to Pete Specht who sealed my amazing deal!

Never been to this Toyota Dealership before. Appointment was friendly over the phone.
Fred Matte is the person i met who inspite of being busy was polite enough to answer my questions and called me with what the car s problem was. Very professional and curtious and should be a role model for the rest of the team.
While picking up the car i did not get a chance to talk to Fred and was not able to get all my questions answered( busy place).
When i asked the ladies at the payment area about who to ask questions about the car they mentioned to find any of the service people outside. That is a place for improvement for this dealership.
Overall a very pleasant and smooth experience and inspite of the small issue at the return pick up
Would recommend this place and would give it 5 stars .
Courtesy and good customer service goes a long way.

Alan Kell was fantastic to deal with. He helped me find exactly what I wanted, made the buying process so painless. Highly recommend Marietta Toyota. Love my RAV4!

I bought a Tacoma this past Saturday at Marietta Toyota. My whole entire experience was great ...especially my sales rep, Mitch Davis. He was very knowledgeable about the Toyota products and he took his time with us to make sure that we landed on the right vehicle. I also noticed how friendly everyone else was at the dealership and that matters a lot to me. The store is very nice and clean and I like that they provide water and snacks as a courtesy. I highly recommend Marietta Toyota to anyone shopping for a vehicle. They ll definitely exceed your expectations.

Chad Trull is great! He is patient and helped us explore different options. We felt he was there to help us and made things as smooth as possible. Only one complaint is there were a long wait getting the price from Manager level, etc. Otherwise, we were surprised we left with a new car. They are willing to work with you.

Rick Knoll was very knowledgeable, friendly, patient and thorough. I spent a good amount of time trying to get the best deal I could and Rick helped me every step of the way!

Jalin is a true example of excellent customer service. All questions & concerns handled with care and professionalism. Drove away with the gratification, ease of mind that my older model toyota is operating like a newer model.

I had an excellent experience at Marietta Toyota. I am pleased with my Toyota Highlander. Robert Glover did a great job teaching me how to use my new technology package. Thank you all for making it a great experience in the purchase of a new car.

Love Love Marietta Toyota! They always take care of me and my baby corolla!! Bryan Kessler is the BEST!!!

I am so happy with the service of Toyota Marietta where I got a Corrola with good buy and good price shortly. Austin Sandifer is a real and patient good sale man I worked with. Thank you so much Austin for your pro service.

We came in after wrecking our Toyota Sienna, that we loved. Shawn and Jerry did an awesome job taking care of us! They got us a great deal on a fully loaded Kia Sedona that was in our price range. We are so thankful for the excellent customer service during this difficult time. We wouldn t go anywhere else in the future.

Just had my first service on my Tacoma. Total wait time was a little more than 30 minutes. Everyone was very friendly and the waiting area is very nice.

It was a good experience.The staff especially Ric and Tom were very helpful..

Jimmie was great to work with and made the purchase of my new Prius a breeze.

A great response to a frustrating situation. Bravo team Toyota!!!

I bought my camry car from Marietta toyota,Atlanta.I felt cheated because at the time of dealing i was told that i will be provided with car mat,but at the time of purchase they didnt provide,and moreover in the vehicle delivery checklist they the checked the box saying that the floor mat was installed but in actual it was not.I flew all the way from memphis to atlanta to buy the car as i was getting a good deal but i was shocked the way manager behaved and he was so rude.He was like we dont sell cars to out of state people because they could not make money on their service as they will get their service done in their respective states.Because of this reason he didnt provide the mat and moreover in increased 500$ on the deal.I recommend you guys not to purchase any car from Marietta toyota because you won't get proper service.

Great friendly place to have your vehicle serviced. The availability of loaner vehicles is amazing as well as the techs that greet you. They open at 7am yet they had me checked in by 6:45am. That s what you call customer service!!!

I always had a good experience at Marietta Toyota Cobb Parkway.Service is excellent and the customer service is very welcoming..

The sales and finance Dept were very willing to listen to me about my financial limits. There was no pressure to buy. I did not feel pressured or ignored. Very satisfied with my new Tacoma. I would refer anyone to Marietta Toyota.

I made an appointment and there was no wait to get me in. My car was estimated to take 1 1/2 hours for a oil service and they got done in 45 minutes. Great customer service.

I have visited many dealerships in the past several years but I can confidently say I will never go anywhere else except Toyota Marietta
from here forward.
When I first called I got in touch with Sale consultant Samuel and asked about a vehicle on the lot. Unfortunately, it didn t meet all my needs. He let me know he would keep my number and call if they got something I was looking for. I did not expect a call back, as I d heard this line from other dealerships and never heard from them again. To my surprise, I received a call and texted photos from Samuel the next day about a vehicle they had JUST received in trade. It met all my wants and needs and I couldn t believe how great the pricing was!
I went to the dealership skeptical of how good everything was going, so far. Samuel made me feel as if he genuinely cared about me instead of just another sale. He was knowledgeable, friendly, and caring.
When it came to numbers, I couldn t argue. They had priced it perfectly AND even made a great offer on my trade in! When I got to Terry, the finance manager, he was very straight forward and open about the costs of everything offered while making me feel relaxed and having fun. I didn t feel like I was trying to be swindled, a first in the finance managers office for me.
All in all. My husband needs a new truck and I will be back to see Samuel! Such a happy and fun experience instead of a stressful one!!