Mall of Georgia Chrysler Dodge Jeep Review

Great buying experience with Tony in sales and Christian in finance. I highly recommend visiting them the next time you're in the market for a vehicle.

We arrived at 10:10 am for a scheduled 10:20 am appointment to have our 2017 Chrysler Pacifica, with less than 3.5k miles, inspected for cracking and screeching sounds in the steering and suspension as we turn in and out of driveways. It has been overt four hours since we arrived and the vehicle has not even been test driven. All vehicles that came in with us have since left and all they can tell us is they just have not had a chance to look at ours.

When we scheduled our appointment we were told it should take an hour to an hour and a half and that our service could be done on Saturday. Now we are told that that because it's Saturday it is taking so long and they don't know what else to say.

My brother had a similar experience with this dealership before but he said they had improved since he went through a similar experience last year. By my experience there has been no improvement and they lack focus in customer service and considetation for their time.

You expect better service when you purchase a new vehicle and from the Chrysler / Mopar brand to stand behind its service and products. Definitely very disappointed with the service and my purchase of my first Chrysler vehicle and the service from this dealerships.

If appointments means nothing to this service department, why bother having us, the customers, make an appointment and provide us with false expectations of the time needed to have the vehicle serviced.

If negative stars or zero stars were possible that is what is give this service department and I would not recommend them to anyone unless you do not value your time and like poor customer service.

Great experience sales consultant Curtis Johnson was very knowledgeable and professional. Can't wait to drive my new car!!

OMG!!! Okay, in short, my husband and I had a FABULOUS experience purchasing our first vehicle together here. Our sales person was Jeffrey, and honestly, his service was the best part, so I'll go into more detail in a minute about him. But in general, the building was clean, even with the door flying open because of the crazy winds we had that day. Every employee there was well dressed, put together, courteous, helpful, and on task. I know that seems silly to say, but it really helped set the professional atmosphere to see people who cared enough about their jobs to actually do them and do them well. Almost like they were happy to be there, which these days is really hard to find in any retail environment, much less a car dealership. So I was thoroughly impressed with the cleanliness of the environment and professionalism of the staff all around.
And Jeffrey just made it all even better! We first met when I had brought my other vehicle in for servicing (busted radiators are no fun, let me tell you). He met me in the parking lot, opened the door for me, and helped me find where I needed to go. I had a long wait, and to fill it, I picked his brain about a potential future car for my husband. He took the time to address my questions, didn't rush me, explained everything thoroughly, and didn't push me into any immediate decision. He was just friendly, kind, and informative. I knew then that if we were going to purchase another car, I wanted to give him the sale. I'm in sales myself and I know how it can be, especially as the economy is rebuilding. But his kindness then earned him our sale. Then fast forward almost what, two months? He had given me his number and checked on us a few times- I told him where we were at and again, no pushing, no hard selling. He just listened, set up a time to check back and kept his word. So by this point, I had kind of made it into his 'really nice but really not interested' contact pile in his mind. :) And what do I do? Call him out of the blue (before he was even at work- didn't know that when I called), and asked him for a same day sales appointment. He made the time for us, even though I informed him that the only way were we going to buy a car that day was if it was a deal only God himself could've made. Lol, we'll apparently God did just that! We get there and we received the same treatment as I had this whole time- like we were long time friends just catching up and seeing what's available for purchase. He handled our financing quickly, gracefully, and compassionately (our credit wasn't terrible, per se, but it definitely wasn't good either, if you know what I mean). He never made a big deal about it. He just asked what we were thinking, accepted our answer, and found out what could be worked out. I think it was really smart of him to do this before he showed us any cars because we didn't get our hearts set on something we couldn't afford. He was more interested in getting us the car that best fit our family's needs and budget rather than the one that gave him the best commission. That was the most impressive part to me- he listened because he actually cared. He sat with us and waited for the answer about yes or no, could we be qualified, and celebrated with us when it happened as if he was waiting for his own answer. Then after considering the inventory options and our wants, he picked the perfect car on the first try- our new 2014 Chevy Cruze. My husband used to drive a 2000 Dodge Neon and was very nervous that he wouldn't be able to find a car that reminded him of that one but in an newer, more upgraded way, and he LOVES it! I wanted the car for him and prayed for it for months, and Jeffrey's service and car choice were literally the answer to my prayers! I highly recommend him to anyone looking for a vehicle whether they're first timers like we were, or even someone who knows what's going on and what they want. His background enables him to meet any future car buyer where they're at. We're so happy with our purchase, thank you so much for such an amazing car buying experience!!!

Ryan Bills is excellent! Ryan is a great listener, very patient, has a high touch approach in terms to Customer Service. I wish I could give him 10 stars! We were very happy working with him! Go see Ryan!!!

Thank you so much Jeff for helping me save money and get exactly what I wanted.

Tony the Tiger was GREAT! We had an excellent experience! Thanks!

Jose Arteaga is by far the best salesperson! Really helpful! Thank you for everything.

Rod Ward was a straight shooter and helped my wife get exactly the van she wanted. They ordered the color van she wanted and had a sunroof and heated seats installed. Rod treated my wife very well and I would recommend Chrysler Dodge Jeep highly and make sure you use Rod Ward! You will not be disappointed!

Bought my 2013 Dodge Challenger last July from y'all, I love it. Jason Joel & Rocky were super nice in helping me find what I was looking for. Just had my 4th oil change and i'm always impressed....pull in pull out ride off into the sunset. Figured they would give me all the free ice creams I want if I write how I feel about Mall of Georgia Chrysler Dodge Jeep.....oh wait they give anyone who comes in for a service free ice cream "SCORE"!!! Thanks for the awesome car and great service. :)

Oscar Ferrari did a fantastic job with helping me find the perfect truck.

Mike Clinnin was great and made the process easy. Mall of GA Ram was awesome best price and selection. Excellent experience.

This was an excellent experience. Steve, Dillon. and Derek were the best to work with. They made this a pleasant time. This is my second purchase at your dealership, and I would do it again. I would recommend you to anyone wanting a car or truck.

Found the 2014 charger I wanted online, and sent an inquiry. Was contacted soon after and all questions were answered in a timely manner by at least five obviously hard working employees. Worked out a price and trade in with ease. Our salesman Victor Salerno was top notch and a pleasure to work as were both Rick and Jose in different departments. Was worth the 8 hour round trip. Great job by you guys! Would definitely recommend.

Chris was a cool, down to earth sales guy. He worked with me to get me in a 2019 Journey and got me in and out in a couple hours. I ll be recommending him and this deal to all my family and friends.

Poor customer service. I would not take your car here for service.

Bought a new truck a few years ago. The finance guy said he was including a bunch of oil changes. Should have lasted me several more years. Just found out they expired. I wonder if that deception was worth losing a customer.

Got my car oil change and was super quick. Love their service and employees. Also traded in our car for a new one. Jeff mathews helped us look at cars and find the right one for us. Highly recommend him if you need someone who is honest and not pushy.

This review is for the Selling department. I bought a used car from them and then they sold me a "Maintenance package" for 2 years or 8 services. I explicitly asked the sales manager to make sure that it includes everything (meaning, oil changes, tire balance and rotation), he said yes, it will be your one stop shop. Well 5,000 miles after, when I come to have my vehicle serviced, they now tell me that balance is not included, that I have to pay another $35 every time that I want to balance.... Tried to speak with the sales manager, and he was rude and aggressive and told me that he is not "willing to help me in any way, shape or form"... Stay clear of their maintenance packages, they are not worth it. And these guys are only after your money, once they got it, they don't care about you anymore...

Oscar , is a great salesman , and they were most helpful is your experience with your test drive and thank you for being so helpful.

Great customer service, very knowledgeable, no pressure to buy and made the entire experience as low stress as possible. I would purchase from them again.

If you want to buy an awesome car at a good price, go see Jeffrey Patrick at Mall of Georgia Chrysler Dodge Jeep! Jeffrey is a reliable and trustworthy sales person and we enjoyed working with him. He and Bobby truly went above and beyond to assist me and my family in every way possible. No pressure sales and round-the-clock assistance are rare traits at any car dealership but at Mall of Georgia Dodge, it s the norm. I visited a bunch of other car dealerships in the Atlanta area and walked out of all of them because those places didn t care enough to find the perfect car for me. It doesnt matter how fancy the dealership is, what matters is the staff and this place is next-level. Thank you Jeffrey and Bobby for all your help. The Finance Manager Jimmy was hilarious and a pleasure to work with too. I LOVE my brand new Charger and I will definitely be back. Thanks! -Arielle

Caveat emptor (BUYER BEWARE!). This past Memorial Day weekend I attempted to purchase a new vehicle. I negotiated a price and was sent an email with the details including price, dealer's fee, taxes, etc. which I agreed to. I asked salesman if I could give deposit to guarantee deal- he told me not to worry about it and he would call me back on Memorial Day. Well, of course, I didn't get a call and he didn't respond to my calls or texts. Becoming very suspicious, I finally got the dealership to connect me to his phone that evening. I wanted instructions on how to proceed and ensure that the deal was going to take place. He reassured me and said he would be speaking to his manager at 9 am the next day, then contact me.. Of course he didn't call me the next day so I asked for a manager -who was never available. I did finally get a call back from the general manager who informed me the vehicle was sold 3 days prior! All he could offer was his apologies. That explained why salesman was not returning my calls. The salesman strung me along and outright lied to me, knowing the vehicle was already sold! He subsequently had the audacity to blame me for losing the deal because I was unable to get an updated appraisal on my trade in last week (mine was just over 2 months old). This had nothing to do with the issue as he eventually agreed in writing to offer me the value of my 2 month old appraisal. Furthermore, I then decided not to trade the car and just buy the new one, taking the trade in out of the picture altogether. He also blamed "upper management" on selling the vehicle (he took no responsibility). He then told me that the price on the vehicle was a mistake, despite the fact that we negotiated in writing. Bottom line is he had no qualms about making an extra buck at the expense of the customer. It's this deception and flat out lying that gives certain car salesman a sleazy and untrustworthy reputation. I would never attempt to do business with this dealership again. They should get zero stars, but it's not an option!

First of all Jeff Patrick was happy to see us walk through the door and was genuinely happy with a smile which is rare these days ! It s more than just a job to him , it s helping people find what they want at a price they can afford ! Going above and beyond to make all aspects a pleasure ! That s most important to me ! On top of all that Jeff is on top of his game when it comes to the knowledge and features of the vehicle Jeff follows up with phone calls , texts , when he tells you something it happens , he follows through !!!!!!!! If you want a wonderful experience when buying a vehicle please go see Jeff Patrick

Those guy's are friendly, courteous, knowledgeable and professional!!! Kudos to the deal maker Mike Eubanks!!!

Purchased a battery and had installed. I less than 1 year the car wont start. I've taken the car there 3 times to have it corrected and they keep saying the battery is ok. I got a new battery elsewhere and it corrected the issue. What a waste of three trips going there. They are horrible.

Outstanding customer service! From the moment we walked in to the moment we were done purchasing a vehicle, exceptional. Our salesman was Ryan Bills, and he went above and beyond, as well as Joe, who did our financing for us, and of course, Craig Cappy, the owner. We highly recommend this dealership, it has a warm family feeling, very welcoming and we've never bought a vehicle this quickly. Kudos to the team at Mall of Georgia Chrysler, Jeep, Dodge! Thank you for a wonderful experience!

JC has a great personality and wants nothing more than for you to find and get what you are looking for. He went through hoops to find the Jeep I wanted, checking off all the items on my list. Very highly recommended.

Make Shure you have more then a level 1 mechanics working on your vehicle. Otherwise your entitled to improperly replaced parts that you will have to return to have redone more then once.

Good experience! A big Thanks to Mr. Curtis Johnson who stayed past closing to show me a car, he went above and beyond to make sure that I was comfortable with the whole experience. I recommend everyone go see him especially if it's your first time at a dealer.

Adam was great to work with. Very knowledgeable and helpful. Went over and above to make sure everything was to my satisfaction. I am glad that I chose to give this dealership a try instead of believing all the negative reviews.

Went in to buy my first car and Oscar did a great job negotiating and making my first buying experience a great one. I highly recommend. The entire staff was welcoming and made the process really smooth for me.

My Sales representative was Ryan Bills, he was so helpful and he made the process fast and smooth. I would totally recommend him to anyone that s looking to purchase a new car.

Thanks Ryan

We were shopping for a Chrysler Pacifica Touring-L and had a great experience with Mike Clinnin. We were really close to a deal on one with an 8th seat option. Unfortunately the 8th seat shook too much during the ride for our liking. Mike had some great discounts and it was unfortunate that we weren't able to do a deal with him. I would definitely recommend dealing with Mike and the guys at Mall of Georgia.

Fantastic service. I drove in without an appointment and was done in less than an hour. Highly recommend!

We purchased 2 vehicles at the same time. Worse mistake ever. Since themselves all we get is the run around on service, repairs and refunds. Please if you are looking for a Dodge, Jeep or Ford find another dealership. If you value your sanity and your money you don't want to buy even a candy bar from this dealership. I would go into details but no one has time to read the book i could write. If i treated my customers like these people treat their's i would be out of buisness in a week. So do your self a favor and shop elsewhere. I will say this i received 4 free oil changes and im sitting in akins ford in winder paying for a oil change because i refuse to let them touch my ram 2500 again. I hope this reviews saves somone from making the same mistake i made.

Oscar Ferrari was incredibly helpful, made the process painless! Helped me find exactly what I was looking for!

I had the pleasure of having my first service on my new 2020 Jeep Grand Cherokee yesterday at Mall of Georgia Chrysler Dodge Jeep in Buford GA. My Service Advisor was Josh. I couldn t have been in better hands. He was knowledgeable and very helpful. Above all else, he truly conveyed the importance of customer service. He provided everything that I consider important. I shall return!

We visited Mall of Georgia Chrysler Dodge Jeep Ram to choose a new truck. We were greeted by Rod Ward, who was VERY helpful, upbeat and genuine. Rod showed us several trucks, including the one we came back a week later to buy! I think he was just as excited about us getting this truck as we were! I will recommend him to anyone looking to purchase a new or used vehicle!!

After a terrible experience at another dealership trying to purchase a Jeep, I contacted Jeffrey Patrick at Mall of Georgia and he made buying a car an enjoyable experience again. We were able to negotiate out a contract online for the vehicle I wanted and he went the extra mile to find the color that I wanted as well. The whole process went smoothly and the financing guy, Antwon was terrific to work with as well! A great experience from start to end!

Spent Friday morning with Mopar Matt Sampson with a delivery of a new Dodge 3500. He was excellent and made sure that he went over all the features and options of the vehicle. Thank you.

I had an amazing experience with this dealer ship. Jeffrey Patrick was An amazing help with finding me a vehicle to suit my needs he went out of his way to help and with find prices that I can afford and I would recommend him to many of my friends to him. Overall I am very happy with my experience and the way I was treated I will definitely be returning to get another vehicle

This place gives free coffee and free ice cream also the costumer service and staff do an excellent job and you don't have to wait long for maintenance processes.

Our salesman Clay Taylor was very patient and worked very hard to find the exact vehicle our daughter wanted. We will be sure to come back to this dealership in the future. Thanks Clay!!

Go and ask for Jeff Patrick if you're looking for great customer service before, during, and after the sale.

Always very helpful. Understood what I needed and didn t try to up-sale me. I ve enjoyed my experience and will continue to do business with them

Rod Ward was awesome. Catered to me and I know I was a difficult client. But he was right there with me at every avenue. Wouldn't have it any other way. The staff was also great.

Purchased my 2016 Jeep Renegade from Jeff Patrick this past week. I am loving my new ride. Jeff was great and I cannot believe how quick they got me in and out. See you next year for my Wrangler.

Had the part I needed in stock. Parts employee was very professional and friendly.

I went to the dealership to take a look at the telsla they just got in that day. I worked with Toney Shellman. He was really amazing to work with. He didn t pressure me to make any decisions he was really patient and a pleasure to do business with. I had no plans of purchasing a car that day but since Toney delivered an elite level of customer service I had to purchase the car. From now on if I need a new car I am reaching out to Toney directly.

I had a very pleasant car shopping experience with Ryan Bills who was very professional, friendly, knowledgeable, and prompt in responding to questions.

We are thinking of upgrading our Jeep. We went to Mall of Georgia Jeep to look and the salesman Sean Wood was excellent! We will definitely come back to him when we decide to make the move!

I will never buy another car here. I will also never get my service done here. They are incompetent and take no fault for any damage or negligence when dealing with your vehicle. They have cost me hundreds of dollars and obviously do not appreciate me or my business.

WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!! COMPLETELY OUT OF TOUCH WITH CUSTOMERS NEEDS. HAVE SPENT 2 DAYS TRYING TO GET A LIVE PERSON ON THE PHONE IN THE SERVICE DEPARTMENT. I GIVE UP AND WILL FIND ANOTHER DEALER WHO WANTS MY BUSINESS.

Hello Chris, Please don't hang up on the customer while they are not done talking to you. Its not good manners for the business you do.

This review is for the Sales department.

Update after response from owner: There was zero problem on the phone line because I was able to hear louder hung up sound coming from landline phone receiver :-)

I never received a call back from Chris.

How many times you guys will lie?

I recently purchased a new 2016 RT Plus Challenger at MOG Dodge. My salesman was Tony Lancaster. Tony was very honest and informative during the entire experience. He made sure I got the deal and car that I wanted. No pressure or stress.
I love the car!
Regards,
John Gawrys
Sugar Hill,Ga.

JEEF M. WAS AWESOME, HELPED US WITH OUR NEW JEEP, WE LOVED YOU. AND WE WILL BE BACK AGAIN.THANKS

If you value your sanity and your money you dont want to buy even a candy bar from this dealership i would go into details but noone has time to read the book i could write. If i treated my customers like these people treat there's i would be out of buisness in a week. So do your self a favor and shop elsewhere. I will say this i received 4 free oil changes and im sitting in akins ford in winder paying for a oil change because i refuse to let them touch my ram 2500 again. I hope this reviews saves somone from making the same mistake i made.

Just want to say that I bought a Town & Country here in 2011, had some service issues, & I just got tired of dealing with it. They could have refused to give me what I wanted and be fair about it but when I tell you I was taken care of with the highest level of respect would be an understatement.

So now I am into my second vehicle with them & I do not regret it for one minute.

Thanks Mall of Georgia Jeep, you have earned a very loyal customer.

Drove from alabama to georgia to buy my jeep and Tony done a fantastic job. Stayed in contact with me had everything prepped when I got there, and just in general was a good dude. Would reccomend buying from him for sure!

Great experience. Normally I can t stand the car buying process, but Ryan Bills made our purchase pleasant and painless. He was very knowledgeable and made us feel at home. I would buy from him again.

Just wanted to say how awesome this experience was thanks to ADAM GIDDENS. Adam went above and beyond the expected in helping me find the perfect car and price. He had everything ready to go along with Rich Mahoney, the finance coordinator, and I was in and out of the dealership with just what I needed. THANK YOU ADAM!!!!

Amazing experience!!! Josh dAquin was awesome!!! Made the experience painless. I would suggest anyone purchasing a new vehicle to buy from him! Honest and straight forward. No pressure buying! Thanks Josh for your hard work for getting us the car we needed!

I've always taken my jeep here for service and maintenance they are nothing but nice and really listen to the customer. Recently I had to take my jeep in due to a dead battery while there I looked at a few of the newer jeeps and decided to test drive one. Now thanks to Allen White I'm driving a new 2017 Jeep Wrangler. Allen was nothing but helpful and kind. He was very pleasant to talk to and made buying my jeep really easy. I would highly recommend him to anyone who is interested in buying anything from mall of Georgia Chrysler dodge jeep ram. Thank you again for helping me trade my 2009 for a 2017 and helping me get an amazing rate.

We had a great experience at here. Ryan, our salesperson & Steve the manager were both so helpful throughout the entire process. They were very knowledgeable & accommodating. We came here knowing the vehicle we wanted from the website so the process was very quick and easy. We also financed through the dealership which was also completely painless. We felt like they got us the best deal after shopping around - on the overall price by comparison to other dealerships with similar vehicles and on the interest rate. We had a great experience all around. Ask for Ryan!

Great customer service ! Jeffrey Patrick took care of us. Highly recommend him . Fast and very professional !

Only needed to buy a simple bushing for my 2008 Chrysler Sebring for transmission cable linkage...Chrysler will not just sell the bushing, they want to sell you a whole cable system to get the bushing, their price is $155.00, found the bushing online for $15.99. Any math majors here?

Had a great experience here working with Chad Giller!

I have my Chrysler Sebring serviced here and they do a great job. I usually get Eric or Bryan Chavez. They're really good!!

I've been going here for 10 years, purchased two trucks and always feel like I'm being treated fairly and with honesty.

If you are looking to buy a vehicle, I highly recommend Chris Melbourne. He was personable, easy to work with and went above and beyond to ensure all of our questions were answered and that the process went smoothly. I will absolutely purchase my next vehicle from him too.

They let employees drive your car home and take trips with family in you car while is supposed to be being repaired.

Awesome experience! Everyone work diligently to ensure I was getting what I wanted in my Ram 1500 at a reasonable price.

This is my second purchase at Mall of Georgia Jeep. JC worked with me to find the right Jeep for my family and my budget. Great experience.

The whole experience was just very easy and stress free . Toney did everything he could to work out a great deal and makes sure our needs were met . Was very helpful with all the little things like switching out the belongings from the old truck and transferring to the new one . Very thankful and will continue to purchase my vehicles from Mall of Georgia Dodge .

Love my new Jeep! Jeff Matthews was a wonderful person and helped me realize what I really wanted, and I couldn't be happier. The whole staff treated me with respect and took time to listen. I don't feel like I was ever being sold. I will be be back!

Brought my 2019 Dodge Challenger from here. Very satisfied customer. Dylan was great. Awesome service all around.

I had a great time working with Dylan. We knew what we wanted and they helped me get financed for it and made it the best possible deal for us! We texted for a few days while I shopped around, but once I found they could help me with what I wanted and with the most rebates I was able to get in and out with my new car in under 4 hours and with my 9 month old!

I had a wonderful experience here. I was very particular about the color, interior, and packages I was looking for in a new 2015 Charger R/T. My sales consultant, Jeff Patrick, worked with me to find the perfect car and have it shipped in. Highly recommended.

I recently purchased a Grand Jeep Cherokee from Mall of Georgia Chrysler Dodge Jeep and had such a great experience in buying a car! I've been looking for months at different cars, other dealerships and I knew I wanted an SUV. When I walked on the lot at Mall of GA the sales team immediately engaged with me to show me the cars and options I was looking for, based on price, overall package and options. Well, I purchased the Grand Jeep Cherokee and LOVE IT! Since that time, I have taken it in for routine maintenance and their service team has provided nothing more than excellent service. They are very accommodating in taking care of you, whether you have a scheduled appt or not. That is huge for me! I would highly recommend this dealership for their stellar sales team and any follow up maintenance. Great experience for me, especially as a woman, in buying the perfect car for me with a great product and service!!

This was the 5th dealership I had been to in the last two weeks. But I could proudly say it's my last because Terrie and Derick worked wonders. I'm so excited. Thank you guys for being so patient and helpful with me today

just got new car from Clay @ mall of ga dodge. Great experience look for car go see him.

Update 4/2/18:

The service department here is a joke. In September of 2017 I brought my truck in because of a whistling noise coming from the wheels. They told me it was a wheel bearing/hub assembly that needed to be replaced. They did so and the noise went away for 6 months. At the time they also told me that I might need brakes in the next year or so.

Flash forward to last week... the noise was back so I brought it back. After two hours waiting they told me they didn't hear the noise, so I rode around with their master tech who I believe is named Sean. I knew I was in trouble when I had to tell him to roll the window down. Once he begrudgingly did so, he swore to me that he couldn't hear anything eventhough I absolutely could. We drove north on a very loud Buford Drive to a very loud Buford Hwy then turned right onto a very loud S Lee Street and headed back to the dearership. He made absolutely no effort to keep driving and attempt to hear the noise. I told him that when I drive through my quiet neighborhood I feel like people look out their windows to see who's care was making all the noise... still nothing out of this guy.

When we got back to the service department he disappeared and I was back with the service rep Darius. Darius told me they'd looked at the brakes and both the front and back were at 50%. I asked him if he was sure because of what I'd heard that last time I was there. He told me yes and that I wouldn't have to stress about the brakes anytime soon. He was apologetic that the tech couldn't hear the noise and suggested I try a Chevy dealer, so I did. This morning I brought my truck to Jim Ellis who told me that I need brakes. 3mm left on the front pads, 2mm on the back.

It is now very clear to me that Mall of Georgia CDJ simply doesn't want my business. I have a bunch of free oil changes here and I don't know that I even trust them to do that at this point. Pathetic.

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I bought a 2011 Silverado at the end of July and the buying experience was great! The truck needed detailing but since it was late in the evening I was told I could just come back anytime. Finally got the chance to come in and also wanted to have the service dept look into a noise I was hearing when driving. I texted back and forth with Ryan Bills, who sold me the truck, about what I'd be coming in for and he set me up with a time the next morning. Since he'd be out, he hooked me up with Jeff Patrick, who was also involved in the sale, and told me I'd be taken care of.

After 2 hours at the dealership, Jeff handed me back my keys saying the detailing was done but the service department never investigated the noise because "you have to make an appointment for that sort of thing." I thought that's exactly what I'd done the night before without Ryan...

When I got home I opened up the tailgate to put something in the bed of the truck and found that they detail department hadn't even touched the bed! It was absolutely filthy when I bought it and it is just as filthy now. Does auto detailing of a truck no longer include the bed?!

I am incredibly disappointed with my visit as I feel like it was almost a complete waste of time.

They fall perfectly in line with the generic don't give a damn as long as they can push you into a car as fast as possible. Went in to try and build rapport and test drive a car and as soon as they realized we weren't buying then and there they got in a hurry to have us leave.

Great buying experience; all over the phone found a car in short period of time. Jeffrey Patrick got everything handled in less than four hours. Car was shipped in, windows tinted, and bow to make a special girls birthday thanks

I had the best experience buying my first new car and Jeffrey Patrick was awesome. He was very knowledgeable about the vehicles and made me feel comfortable throughout the whole process. I definitely recommend this dealership and their wonderful staff.

By far the best car buying experience!!! Max Skipper is the guy to see!! Works hard and cares about the customer!! Honestly the best!!!

Very nice dealership! Make sure you ask for Jeffrey Patrick! He is a great salesman! He took great care of me!

Great service Terri Miller and Antwon super nice all business I got the car I wanted!

Our salesperson, Dylan, was very receptive and professional with respect to our questions and also gave us time to think about the transaction we were contemplating. The 2021 Grand Cherokee Overland was prepared very well for us and Dylan gave us a presentation of its features prior to us leaving the dealership.

I just had the best experience for my Dodge Journey at Mall of GA Dodge.. Josh was my customer advisor and he went way above the normal service one can get. Our warranty had expired and Josh helped to find a coupon to use for part of our service needs. Plus we had a recall notice too that was gone to take hours to complete, but Josh just ran everything through the process in record time! Thank you Josh so much for saving me time and money!

I bought a 2017 Ford F-150 XLT from Chad Giller. He was an awesome salesman and he made everything happen for me to be satisfied and happy with my deal and purchase. He was very communicative and very patient with me. I want to thank Chad and Derek at the dealership for helping me reach a deal to drive that beautiful truck off the lot. I fully recommend anyone to use Chad as your salesman at Mall of Georgia CDJ.

Spoke with a sales rep named Keith P. and his product knowledge was terrible. He only seemed interested in knowing if I was ready to buy right now and if my credit was good. I would not recommend him or this dealership to any of my friends or family. Stay away unless you like being treated as a 2nd class citizen.

Dealing with Jeff Patrick @ Mall of Georgia Dodge was a pleasure. Friendly and professionalet. The entire team from GM, Bobby Stephens , finance and the sales team treat you as a valued customer.