4 years ago
I will not be returning to this location for any b...
I will not be returning to this location for any business nor service. January 17th 2020 my mother and I came to purchase two new Jeep Renegades. Our saleswomen is the best of the best. Jason Frye, Sr. the sales manager and Brian Wolfswinkel, the General Manager on the other hand are the absolute worst. We spoke with Jason thursday evening, two steps away from closing the deal and driving off in our new vehicles until negotiating prices caused a conflict. Now, we both buy new cars every two years so we know how the process works. We never buy cars at sticker price. If you buy cars at sticker price you've paid too much. Thats when negotiating comes into play, which Jason did not agree on. In which we weren't asking for much. We have tried buying cars at this location multiple times and have had similar issues when it comes to negotiating prices where they have let us walk before. This is where we get our cars serviced we figured lets try again. We expressed to Jason our past experience when it comes to trying to buy cars from this dealership. "Is it that this dealership doesn't negotiate or is it because we are women"? we stated. That apparently hit a nerve with Jason. He threw the papers down screaming "THIS DEAL IS DONE, ITS OVER". This man is over six feet tall in my mothers face screaming and yelling at her while putting his hands and fingers in her face. At this point there are other customers and salesmen there witnessing his actions. Not one person approached the situation other that our saleswomen to see what Jason was so irate about. By the look on the faces of the workers this was a common thing that happens with Jason. Nothing was ever directed towards him just off our previous experience at the location. Doesn't matter if he were man or female, he is conducting business why in the world would someone be so aggressive to someone. What makes it worse is that he is a man speaking to women in that matter as if it is okay. We ended up walking out that evening because of how we were treated. The next day, we came by still willing to work out a deal and speak with the General Manager Brian. We brought up the actions that accrued the evening before about his employee Jason so he would be aware of his behavior. All we wanted was an apology. Brain didn't think an apology was necessary. So we asked to speak to someone higher as he proceeded to say "I am at the top of the food chain". We asked for his business card, he threw it to us rather than handing it to us in a respectful manner. We brought that to his attention of him being disrespectful and rude just like Jason was the evening before. He then told us we had to leave and was calling the police on us to have us removed. We have done nothing wrong and was only seeking an apology but rather we were disrespected twice in two days by two different men that were of management. I will now be taking mine along with my friends and families business elsewhere. Since this is how they treat people.