Katie Respaldiza

Review of Mall of Georgia Chrysler Dodge...

OMG!!! Okay, in short, my husband and I had a FABU...

OMG!!! Okay, in short, my husband and I had a FABULOUS experience purchasing our first vehicle together here. Our sales person was Jeffrey, and honestly, his service was the best part, so I'll go into more detail in a minute about him. But in general, the building was clean, even with the door flying open because of the crazy winds we had that day. Every employee there was well dressed, put together, courteous, helpful, and on task. I know that seems silly to say, but it really helped set the professional atmosphere to see people who cared enough about their jobs to actually do them and do them well. Almost like they were happy to be there, which these days is really hard to find in any retail environment, much less a car dealership. So I was thoroughly impressed with the cleanliness of the environment and professionalism of the staff all around.
And Jeffrey just made it all even better! We first met when I had brought my other vehicle in for servicing (busted radiators are no fun, let me tell you). He met me in the parking lot, opened the door for me, and helped me find where I needed to go. I had a long wait, and to fill it, I picked his brain about a potential future car for my husband. He took the time to address my questions, didn't rush me, explained everything thoroughly, and didn't push me into any immediate decision. He was just friendly, kind, and informative. I knew then that if we were going to purchase another car, I wanted to give him the sale. I'm in sales myself and I know how it can be, especially as the economy is rebuilding. But his kindness then earned him our sale. Then fast forward almost what, two months? He had given me his number and checked on us a few times- I told him where we were at and again, no pushing, no hard selling. He just listened, set up a time to check back and kept his word. So by this point, I had kind of made it into his 'really nice but really not interested' contact pile in his mind. :) And what do I do? Call him out of the blue (before he was even at work- didn't know that when I called), and asked him for a same day sales appointment. He made the time for us, even though I informed him that the only way were we going to buy a car that day was if it was a deal only God himself could've made. Lol, we'll apparently God did just that! We get there and we received the same treatment as I had this whole time- like we were long time friends just catching up and seeing what's available for purchase. He handled our financing quickly, gracefully, and compassionately (our credit wasn't terrible, per se, but it definitely wasn't good either, if you know what I mean). He never made a big deal about it. He just asked what we were thinking, accepted our answer, and found out what could be worked out. I think it was really smart of him to do this before he showed us any cars because we didn't get our hearts set on something we couldn't afford. He was more interested in getting us the car that best fit our family's needs and budget rather than the one that gave him the best commission. That was the most impressive part to me- he listened because he actually cared. He sat with us and waited for the answer about yes or no, could we be qualified, and celebrated with us when it happened as if he was waiting for his own answer. Then after considering the inventory options and our wants, he picked the perfect car on the first try- our new 2014 Chevy Cruze. My husband used to drive a 2000 Dodge Neon and was very nervous that he wouldn't be able to find a car that reminded him of that one but in an newer, more upgraded way, and he LOVES it! I wanted the car for him and prayed for it for months, and Jeffrey's service and car choice were literally the answer to my prayers! I highly recommend him to anyone looking for a vehicle whether they're first timers like we were, or even someone who knows what's going on and what they want. His background enables him to meet any future car buyer where they're at. We're so happy with our purchase, thank you so much for such an amazing car buying experience!!!