Makkah Clock Royal Tower, A Fairmont Hotel Review

very nice hotel & highly recommended
very close to kabah

Excellent place to stay but there is a room for improvement in customer service section..

It is an excellent Hotal in Mecca City. Clean, affordable, welcoming Staff, near to Al Harm etc.. Special thanks to Ms. Amira for the great welcoming and fast service upon check-in/out. My family & I enjoyed staying in this Hotel.

Best place to stay in Makkah is hotels in Clock Tower. Very close to Haram. Nice foodcourt with lot of different options to choose from.

It's a very nice place. .you forget all your problems once you saw the kabah

I had breakfast with all of my family and found the food was great! Many varieties, and also good taste. The supervisor (Mr. Kazi) was warmly welcome us and make sure the service in excellence standard for us

Friendly and helpful staff, spacious rooms and good location.
The disadvantage is the multiple Lefts to reach your floor.

Good mall u can find everything here with family. but a bit expensive of course due to being near to Haram

The break fast is so good and the hotel so cleaning and it s so close from the haram and the service this is the best hotel.

Excellent and clean spa with great service and friendly staff. Every you need is provided. Highly recommended and must visit when staying there.

this hotel is good.. Their food in hotel is so delicious

Haven't been in the hotel but here are some pics from the outside!

An amazing specially the breakfast and the staff led by Kazi he is really professional thx a lot

Nice hotel , with clean spacious rooms , Good breakfast buffet , with good service and friendly staff, however needs more varieties for kids

Fairmont hotel is a very beautiful It is a very nice hotel that all people should stay at this hotel once in life.

The view. It's close to Msjid. The staff are friendly and the room are fabulously clean. The price in comparison to nearby hotels is a little bit expensive, however you are paying money against value.

Health club.
The best reception. Very warm and kind lady. I will definitely be returning. A place to be!!
Excellent.

The hotel, food was great. It was very clean. Being able to hear the adan was great. The downside was staff. I had to make a complaint before they'd do anything! The room had 2 single beds which isn't what we asked for and when leaving we had to wait over an hour for someone to collect our luggage. In the end, we did it ourself. Parking/ getting a car to pick us up was also a tragic experience.

This is really an amazing place. The staff are tremendous and helpful. The cleaning staff very obliging. Our problems were dealt with with great efficiency and immediately.
The hotel is just TOO BIG. Too many lifts. So many levels...sometimes confusing!
We booked for the convenience of being close to the Holy Mosque.
What you gain in distance on the ground level you lose out in the height and lifts issue. It can take atleast 20/25 minutes just to reach the ENTRANCE of the Holy Mosque. Very frustrating. This was the feeling of quite a few people that we met.
When you eventually manage to get to the ground floor, there is a shopping centre one has to work through before you get to the grounds of the Mosque (minimum approximately 200m). Then a large ramp before you reach the outer perimeter of the Holy Mosque. Then another 200m before you reach Abdul Aziz Gate or any other nearby entrances.
The view from certain rooms is breathtaking. Although it costs so much extra to get a view overlooking the Ka'aba.
Personally I would probably not look for a 5star hotel next time but a more convenient one instead. InshahAllah

Best hotel ever
Best buffet
Great hospitality with miss Shimma at Dirra resturant

Superb simply superb.
The rooms are exclusively fashioned for your needs. Restaurants are great Dev shapes know how to coock ok and have to present the stuff you need. The mosque and the prayer area is marvelous. But most of all it's the view of the hotel that's takes you to another world.
The view of KAABA miseries you.

Very Good Hotel in Mecca.
Good food available.

It's a nice place..I had been there for 3 times...a nice view direct to kabah from the restaurant..a great breakfast..lunch and dinner..the hospitality of the staf is good

The rooms is great! The service is also great! Shower pressure is good, and amenities are complete. They have option to save water by not changing the linen daily, which is great! The closet is very spacious and there is an iron table available in the room. The food is also enjoyable, for Indonesians, they have a lot of our food during lunch usually, which is great! A wholesome experience all in all!

Service and all facilities were excellent and as we wish

Not a bad hotel, the breakfast was delicious, the room wasn't that clean though

Highly recommended hotel. Almost everything is good.

Good location.Very satisfactory services. Good Arabian hospitality. Famous place for staying during Hajj and Umrah .Muslim pilgrims like very much to stay here.

Atyaf restaurant food was very good. I come here once every two years the food is wonderful and the service is very good.

Amazing all in all, the rooms the facilities, the restaurant will definitely go there again

The extra bed is terrible. I just returned from a 3 star hotel with much much better extra bed than this. Even there is no blanket. Oh wait.. what about that yellow thing over there, is that a blanket? Oh, I thought it's a carpet..

Star hotel near haram. Spacious rooms, amenities and great services. Loved it. Will visit again inshallah

The rooms and dinner restaurants were excellent but the breakfast buffet was lacking in quality and good service

I had breakfast Al dira resturant the buffet is excellent and delicious: service given by kazi and staff,kazi escort as and gave as nice view seat,kazi offer as tea and coffee, we reccommed our family to come here.

Very nice hotel for living and travel..in saudi arabic

The best hotel in Mecca. Delecious food, excellent services and professional welcoming staff. Definitely will check in again every time I come to Mecca.

The location and easy access to the Haram made our Hajj so easy Alghamdulillah.

Thank you Atyaf Restaurant for great service, helpful & fast action staff

Right across from King Abdul Aziz gate of Kaba
Nice food court, mall and place to shave head after Umrah with the hotel complex. You don't need to go anywhere else for anything during your stay in Mecca.

Love every minute spent in clock tower. Great location to be able to go haram. Brilliant service and unbelievable breakfast.

It's very nice and friendly staff and its near from the mosque

Had to face several issues during stay :-
1) Requested for 3 rooms on the same floor but despite availability staff could not adjust
2) Housekeeping and porter service was very slow. Had to wait for long
3) Restaurant service very poor
4) Although our rooms were all prepaid by our travel agency, we had to pay again personally for one room because the hotel admin said after 3 days of check in that it was unpaid. Despite showing them evidence of payment receipts, the managerial staff (Muhammad Nasr) did not co-operate and insisted to make payment to avoid room cancellation
5) None of the staff was fluent in English which is very important for international pilgrims leading to communication issues
5) Never going to stay again and recommend anyone

I have been in fairmont health club
Very best service I really like to come health club also perfect

If you r on haj or umraah, these hotels are better than others to stay because this is Infront of haram

I have a perfect service
Tedi was very helpful

Nice food ,great view at floor 29 and good served especially faheem

The best service ever. Best hospitality .
I was surprise by the welcoming from the new ladies team and their dedication to work . I want to specially thanks Laila from the restaurant team she was helpful.
Thanks and keep it up.

From the time I checked in to the hotel I started facing a lot of issues
The bed was broken
Then the chair was broken
Then the AC s temperature control wasn t work and we were freezing in and then they gave us a room heater to warm the room up.
Just as we adjusted and settled in our room for 2 nights and 3 days, they offered us another room and said it s a better view and asked if we would like to move.
We had a look at the room but since we have settled in our room we didn t want to move so we opted to stay in the room for which they refused to accept and told we MUST move and that it would be inconvenient for them to service us in this room.
Of all these terrible experiences, what made
Our stay a welcoming treat was the waiter Mr Mohazzib , be made us feel at home with his amazing personality.

Clear and clean. Good food. Good rooms. Good services n save this Hotel

Atyaf restaurants provided a very good service, delicious food and friendly staff.

Lifts are dead slow, mostly switched off even in rush hours, few that are kept on are tooooo crowded. Food court has limited seating capacity. In Ramadan and Hajj season people have to sit on ground to have food, frequently to be asked to move DURING food by ill mannered Egyptian Floor Managers.

The hotel gives very good service! Jazakallahu khairan kathira

I and family had breakfast in Saudi restaurants, yunus and kazi seve as perfect service, we appreciate both of them, we recommend our family to come here.

The best place ever visited. A must visit place for all muslims to see the house of the creater. A place we seek for peace and tranquility. A place to see and meet all walks of life from all corners of the world. Love this place very very much and love visiting it again and again. May the creator takes care of all of us! Aamiin

Great breakfast service, especially from jamsheer and faheem

Great place and very clean , it was a great time i spent there , so close to the Hram

A wonderful experience with good quality of service and a fantastic room with Kaaba view , I was in Fairmont Gold Twin Bedroom Suit really like the look and view. To name some of staff Mohazzib and Shainuddin Ali were really the best at their job.
Appreciate the overall Fairmont service and quality .. keep up with good job..

our family love eat breakfast at lezzet restaurant, all food is good and service by Kazi is soo excelent..

This hotel is one of perfect place for living. If you live here you are near masjid Haram. they have masjid inside the hotel for pray same jamah with Masjid Haram. Underground tunnel is also help for get in or out form hotel.

The stay was really prefect and the welcoming amazing

This Hotel gave us amazing ambiance and support. Specially all the stuffs were very nice and excellent co-operative. We did most of our breakfast and dinners in Lezzet restaurant. All these people over here gave us flamboyantly homely atmosphere with utmost special services.

Great and comfy hotel, we re so happy to stay here!

Thanks you very much atyaf restaurant far wonderful hospitality I would like to recommend Fairmont hotel .beautfull hotel and very nice staff all Service and kitchen team

Ideal place for Muslim pilgrims (hajj) for dinning and nessesary shopping.

Remarks poins
1.The complication of the lifts.
2. The towells were bit smilly.
3. The soap and shampoo were poor quality.
4. The buffet was not orginized propery, did not open other halls, not enough plates.
5. My name was not interduced in the system, had to see the manager to solve it.
6. No inernet connection in B2 area to contact my taxi on Careem App.
7. The AC in my room was over cold, could not resolve or controll the Temp.
8. The price was expencive and over price, need offers.
9. My room was set for handicaps.
10. The lifts were over crowded, needs staff to orginize.
11. Perfer men staff when asking for services.
12. Need more cheffs for cooking eggs.
13. I was not notified paying the ballance amount of staying by credit card instead of cash.
14. The operator did not give a wake up call at 1:00 am for my check out.
15. The hotel needs more staff to handel mass guests.

The positive points:
1. The location is great
2. The prayer area was comfortable.
3. The menu was good.
4. The mall is great location for food and shopping.
5. The staff were proffesional.

However I might go again if better offer.