Farooq AlQattan

Review of Makkah Clock Royal Tower, A Fa...

Remarks poins

Remarks poins
1.The complication of the lifts.
2. The towells were bit smilly.
3. The soap and shampoo were poor quality.
4. The buffet was not orginized propery, did not open other halls, not enough plates.
5. My name was not interduced in the system, had to see the manager to solve it.
6. No inernet connection in B2 area to contact my taxi on Careem App.
7. The AC in my room was over cold, could not resolve or controll the Temp.
8. The price was expencive and over price, need offers.
9. My room was set for handicaps.
10. The lifts were over crowded, needs staff to orginize.
11. Perfer men staff when asking for services.
12. Need more cheffs for cooking eggs.
13. I was not notified paying the ballance amount of staying by credit card instead of cash.
14. The operator did not give a wake up call at 1:00 am for my check out.
15. The hotel needs more staff to handel mass guests.

The positive points:
1. The location is great
2. The prayer area was comfortable.
3. The menu was good.
4. The mall is great location for food and shopping.
5. The staff were proffesional.

However I might go again if better offer.