The room was beautiful and getting to the Haram was somewhat easy to get to. Only issue we had was with the bathroom... for some odd reason it would flood, and it took forever for someone to come and see what was wrong but other than that our stay was amazing.
I stayed in room 830 for 4 days. Even the view is not haram but this is Nice hotel, everything is excellent. The room is confortable, the food also excellent a lot ot variants. Good services. Oustanding and recommended hotel. Will be back insha allah:)
The restaurant Atyaf has an excellent service and food.
The staff helpfull and polite
amazing service..so proud of Saudi Ladies working ..so professional and very helpful
I stayed for 5 nights it's was a plesent stay. I was mostly in mosque. The service was excellent.
Great food and service. Kazi and his staff were very accommodating.
Fantastic hotel. Breakfast had plenty of options. Staff were generally friendly and helpful. Ideally situated. Would defo recommend.
Visited Fairmont health club during my stay, the gym and other services were great
Brilliant hotel but a bit of extra walking to the haram. Staff are all very attentive especially Showkat and team in the gold lounge.
However, one concern was the fairmont gold private butler service allows for supposedly free flow drinks juices and coffee to the room.
I was told I ordered more than the registered no of guest in my two bedroom suite. Such a trivial matter that should not have been raised in the first place given that the room alone costs around 5k usd for 5 nights.
Perhaps the management would re look into this. If it is a big issue, dont offer it at all.
Thank you for the welcoming atmosphere in the Deira restaurant .Well done
Food is very good, the waiters is very nice, and room is very comfortable. Randy & Nouf is very kind.
Decent place.. although the Food court is not the greatest. ..
Excellent hotel...super view on holy mosque..bad parking...difficult access to.hotel itself
BAD service in checking out! People here are not helpful. Worst fairmont I have visited in my life. All elevators leading to the floor where we were are out of service I had to figure everything on my own! Also we were late to go to tje airport becaus of this service of no elevators. We were here for worship and it this just ruined our happy moment. Also security outside while waiting for our driver were so rude, we are visitors of this place we are not familiar with their rules there s no need to be rude, non of the concierge were helpful only the guy whi took the luggages while checking in. The worst I repeat, in the future we are not going to stay here and I will never recommend this place to anyone! Get your elevators fixed!
Excellent. .. Really enjoyed at R5 (60th floor)... Top quality breakfast and service
The 29th floor restaurant breakfast was absolutely great. Coming to Makkah to visit ka'ba, there isnt much time for staying hotel but visiting 29 th floor was an everyday thing. MAISHA, from the restaurant was an absolute charm and help. She elevated the reputation of the hotel. SO SHE AND THE RESTAURENT GETS A 5 STAR.
MEANWHILE, RECEPTION AND THE LUGGAGE TEAM TEAM AND THE PEOPLE IN CHARGE IF SECURITY IS ABSOLUTELY A DISGRACE WHEN IT COMES TO WORK FOR A 5 START HOTEL like Fairmont..... What a contrast, btw my bag gone missing Between the time I arrived and enter my room.
A good hotel; staff very friendly and receptive.
Elevator location to the right floor is very confusing.
Even after 3 days stay I got lost a few times.
Suggestions
Display the floors the elevator stops near the garage and
Rooms are clean and comfortable. Service is slow and poor. Staff has a careless attitude. Accessing the hotel is a challenge where ground floor, parking, concierge and lobby are all at different levels and the elevators are a complex maze
Its a fantastic stay in here. Best service and best crew especially Mr Tedi... A very kind staff.. Good Job
Excellent facilities, extremely clean and a lovely warm welcome by the friendly staff. Kids facility a big plus. Exceptionally beautiful
Very good place indeed accessible to the holy mosque and the staff are super super friendly despite the crowd. Very much recommended. The breakfast is great variety of food is also great
Amazing..... The Building of this hotel is Amazing...... Well managed.... Neat and Clean......
I love this hotel. Friendly staff, clean room. Near to haram. Prayer room is nice the haram view is realy good.
Best service ever , I d like to have this experience again in same hotel and same restaurant ( ALDEERAH ) , thanks to KAZI
Great hotel and the nearest place to Masjidil Haram
We r enjoying this hotel and ours experience was good
Atmosphere and environment is really good
The staff were very helpful especially to Ibrahim in housekeeping and Nouf in the restaurant. I have also met Zeyad who helped us in the reception. We will surely come back.. In Shaa Allah
We were in Room 1030 and got the chance to experience upgraded VIP breakfast on the 29th floor in the Saudi Restaurant. The breakfast was superb, but the service was absolutely amazing by Kazi. He was a gentleman and provided really great service. He met all our needs the second we requestes something and was exceptional also in doing so.
Thank you Kazi! You will be missed. I wish we met you earlier. In sha Allah next time :)
Best place to stay and has proximity to masjid Haram.
One of the tallest building in the world records and is located at one of the holiest places of the Muslim community.
Inside which consists of top rated star hotels and the ranges varies with variation in hospitality and service.
This Tower has broken many records such as one of the tallest building and the Biggest Clock in which one can recognize the time from the distance of 25 km away.
Nice hotel, cool environment and atmosphere, great place to spend your time.
Very excellent service,and the manager Mr.Tedi is very friendly n polite.
Fantastic service and amazing people.. I have had breakfast here for two days and I highly recommend this place this is the sauid restaurant in the 29 floor
The place is nice nice cleane , the brake fast is cold The service is fast.
Harm view is poor as we condensed see the harm
I stayed for three nights, I liked the breakfast in the restaurant on the 29th floor and also the food in the restaurant near the Reception area.
But was disappointed with the service in the room as the water in the washbasin was clogged and inspite of several request no one showed up to do the maintenance though someone came at the time of check out which was useless for me .Also the glass in the windows were so dirty that we could hardly see trough it.
I hope the people working in the hotel treat the guest without discrimination.
Wonderful experience
One thing can be added here.
A small literature booklet regarding famous places (ziarat)of Makkah should be placed inside rooms in 4 to 6 languages including Urdu for the Haji's. This will help them to understand the importance of all ziarats.
Please add facility wudhu at S2 floor and thick blanket for extra bed. All services excellect except the lift.
It was a great hotel but they gave us a smaller room than we ordered
The room is good, but the cleaning service is so limited, hard to get the room to be cleaned on time and as expected. Breakfast room also limited and crowded with limited selection of food compare to 5 star hotel as usual. But overall service is OK.
Super hotel ,Only five star service in makkah stunnig view from haram view rooms
I wouldn't recommend staying here for hajjis or people looking to pray as much as possible a the harem due to proximity. You need to walk through a mall and spend a long time in multiple lifts to reach the ground floor from your room. This takes a long time during prayer times when everyone is coming down. Maybe 15 minutes.
Another note, major scholar such as Sh Uthaymeen do not agree you can join the harem jamat from prayer rooms far above the ground. Prayer at the mall is continuous with the harem saf.
Food was ok at best. I expected better.
Lovely food friendly staff and the shimaa is the Best host .
Delicious buffet for breakfast and dinner, staff are very helpful. Clean and healthy food. They have a big variety of food, fruits, and vegetables. Most recommended if you visiting Makkah.
