Prince Hotel & Residence Kuala Lumpur Review

Went to Pullman KL for a function. The food was good. Service and facilities were good. Located within walking distance to Bukit Bintang MRT and almost opposite of Pavilion Mall. There is a surau on the function room floor which was convenient. This hotel was previously Prince hotel hence some areas still needs some touch up eg the function room toilets looked tired.

Awesome place only downside is still under renovation and with a stroller abit hard to get to pavilion shopping centre

Service was very accommodating... location is very good for business within Kuala Lumpur... but new construction in the area. Food was very good.

This place is expensive, and therefore not worth the price for several reasons (I stayed here 4 nights btw):
- Massive queue for weekend breakfasts. Limited seating. Makes you feel uneasy while eating too, seeing everyone waiting for you to be done. Made me really annoyed considering the price.
- Room conditions not perfect and you can tell the place is slightly old. My hot water sometimes didn't work. Made me really annoyed considering the price.
- Sloppy cleaning staff left my bin unemptied one day, and didn't replace my toiletries on another day. Made me really annoyed considering the price.
- Internet speed capped, and cannot meet the golden standard of youtube videos without buffering. Made me really annoyed considering the price.
- Hotels use the word KLCC quite liberally. This is not as near as you think (long walk actually), and when it rains there is no way to get there from KLCC unless you have an umbrella because the pedestrian bridge doesn't reach the hotel, unlike many other hotels in the KLCC vicinity. Made me really annoyed considering the price.

The room was comfortable and the bed was very good.
The smell of smoke on the 10th floor breakfast is very heavy, very regrettable.

The internet is cut off every 5 minutes and the bathroom is full of mold.
I don't think superviser checking the room regularly
But very spacious and good location

I keep coming back here to stay because of its price and location. Although you have to walk a bit to get to a train station but aside from that it is a great hotel, especially for families with kids.

I love their apartments and there is little to complain about because they really cater to everything.

Keep up the great work in BB, KL Pullman!!

The service hotel provided super awesome..from concierge staff to receptionist until restaurant crew, they are very friendly and professional..If u decided to arrange something special to celebrate special occasion, their team will make it the arrangement super awesome..will be back again in future..

I stayed there for six nights in the residence section yet the level of accommodation in this section isn't as expected from the reviews I read. The accommodation is of a three stars hotel or less in Europe.

Stayed at their apartment with family. Apartment is spacious and clean. Customer service is fantastic. The pool is so nice and my kids love it. Breakfast was a good spread and delicious.

After check-in, but already another customer had entered the room, the front told me to arrange a new room me to respond immediately.

One of the best Hotel in Kuala Lumpur at a beautiful location ...Very spacious rooms...suites,apartment rooms are nice...food is good

I love the posh corner room. Will definitely stay there again.

Very centrally located with reasonably easy access to monorail, KLCC area and prime malls.

NEED TO WALK A DISTANCE WITHOUT SHELTER TO THE NEAREST SHOPPING MALL, ROOM AND LIFT CARD KEYS ALWAYS MALFUNCTION. APART FROM THAT, IT WAS QUITE A PLEASANT STAY.

Pullman KL City Center is very nice hotel with very good location. The staff are also friendly and helpful. The room is nice and clean. The hotel is undergone some renovation (although you will not feel the construction), so, there are many new renovated rooms already finished. The breakfast are good and many choices. Even having breakfast in Executive Lounge is also nice as they also offer quite many hot dishes to order. When I was there, the Executive Lounge was still on renovation, so, it was temporarily moved to second floor, in the bar, but it is still good.

The hotel is located just behind Pavilion Mall in Bukit Bintang. It need a short walk since it is separated by a big and busy street, so, it will be saver to go through pedestrian bridge which need a bit of walk, around 7 minutes walk to Pavillion. Bukit Bintang is a lively place where the crowd can last until 3 - 4 am in the morning.

Very nice place with good amenities include games room, poolside.
Friendly staff

Very friendly stuff, nice location easy to access
Near to shopping mall and many landmarks.

Literally could not pick any flaws. Certainly one of the best hotels I've stayed for this class! Value for money and I may confidently say the level of service and cleanliness are comparable to similar 5 star class but cost 1-2 notches higher.

1. Waited for more than one hour at Accor reception counter despite checked in on line.
2. Denied using my remaining Accor vouchers for discounted meals etc on 1st September 2017 as my card expired on 31st August 2017 despite I had renewed the membership about a week ago, but hadn't received my renewed package.
3. Called the local Accor agent Mr William who convinced me to renew my card, but got harsh reply from him by angrily scolded me for calling him on a rest day.
4. Tried getting help from duty manager but was told she couldn't get any reply from Singapore and Hong Kong office. So I could not enjoyed the benefits of Accor membership despite paid and renewed my dues.
5. I couldn't even get at least a few days extension of my just expired card of only one day.
6. I am the Accor member for many years. The quality of the services and member's benefit have gone down the drain.
7. There are now so many free hotel booking apps on line, why on earth should I get humiliated from the Accor agents and hotel staff even as a paying member?

1) long wait at the reception during my check-in
2) hotel guest room is nice, clean and comfortable
3) Breakfast very good

Very easy to find near KL & luxurious hotel like wedd halls & buffets etc..
I really enjoyed the environment & food was awesome..

It was better than expectation. The rooms are spacious and the location is right next to the pavilion.

I'm experienced very well. Great Location just beside the Pavilion. Equipped with well maintained equipments and facilities. Luxury feelings and comfort room. Food are great enough.

The hotel is clean and wonderful and close to the Arab street .. A varied breakfast meal .. its price is reasonable .. I will definitely stay in it again

It was very pleasant stay but the state of the bathroom (mould) was really awful.

From arrival to departure we truly enjoyed our stay. The service from the entire team at the executive lounge was phenomenal. We loved our suite. The attention to every little detail was second to none.

Great experience. A bit on the higher side price wise

It was satisfying and worth the amount I paid you. My wife was also happy. The breakfast was okay but seems to cater more to Muslim customer.

The entire experience was pleasant with an attentive staff ensuring that everything went smoothly. Special thanks to Martine for checking up on us and accommodating our request for a late check-out. Will definitely return again next time we drop by KL.

Although the room was a bit old, but overall satisfied, the poolside restaurant and lobby staff were very good, helping to solve my big problem. For example: Helping to bring the frozen food brought back from Australia to the refrigerator so that I can bring it back to Hong Kong.

Restaurants and Bars a bit expensive but overall a very good experience. Recommended !

The rooms are the best with the Petronas Twin Towers and the KL Tower, with all amenities, amenities, room size, cleanliness, and everything was great.
The breakfast was all delicious, rich in fresh vegetables, able to eliminate the shortage of vegetables during travel, and the first experience of Nasi lemak was also very delicious.
The club lounge staff service and the level of alcohol and food were amazingly impressed.
I will always repeat when visiting Kuala Lumpur.
Thank you very much.

In due there is not-smoking room on service apartment, front desk make proposing to upgrade our room with a better view not-smoking room on their hotel section.
Room is excellent clean & fresh.
Very easy to access around within in KL city.

Room is like 3 star hotel, not like Pullman in other countries. Terrible experience for this price.

The hotel is very good and quite

But for The spa does not respect the client's time and this bothered me a lot. They told me to wait and when I came at the same time they told me they were busy... than why they give me time to wait if they are a busy ( just for loss my time ) ????

The room and toilet was spacious. However the Aircond not cold.

Me and my family felt really wonderful to stay at Hotel Pullman as staff was quite friendly and they were quite helpful.. Food was fresh and good and ambience was really appreciable..

If I could rate higher than 5 out 5 I would've. The location of this place is very central. Within a 3 minute walk of the Pavillion which makes it very convenient for shopping and dining outlets.
The hotel itself and rooms are very luxurious and of top quality.
Our excellent service was well received hosted by Kamahl who looked after us in the Club Lounge exceptionally without issue or understanding of our needs. Kamahl is an excellent host who listens very well and assisted where he could every encounter.
I highly recommend to stay. We will be back again in a few months. Excellent!!

Should be a nice place...but the time i was staying they were renovating some parts of the building.anyway it's a very convenient place to stay you can walk by distance to KLCC and malls

Nice hotel staff, the room is good, hotel located in city center and just walk few step to big shopping mall.
The food is average.

Hotel is nice. Swimming pool is okay. Breakfast also fine. Location is good with many walkig connections to KLCC and Bukit Bintang

Overall a good hotel, however the apartment rooms are very dated and need updating.
Pool area and executive lounge are excellent. Food options are very good.

Nice hotel but the interior is not for millenials, to old fashion

The 2 bedrooms suites are fantastic. Huge and comfortable. Very convenient access to Pavilion but you do have to brave the elements for about 100m and walk thru Banyan Tree to access the covered walkway to Pavilion.

The air conditioning is cold. It seems whatever temperature you set, it's either cold or off. Other than that, its every bit what you can expect of an Accor establishment.