Mahwah Honda Reviews

Where do I begin? When we came to Honda my wife and I and my sister-in-law we had just come back from another dealership and decided to stop by Honda just to get some fresh air and see if you could talk to someone. A Salesman approached us and asked us if we needed help, and we spoke with him for a little. After looking at the CR-V we decided to take a test drive and talked about being able to work with the price a little bit to which he said he would try and work with us on the price. During the test drive he was already changing his tone about how rigid the price would be. I expected this much, but everybody who goes to a dealership knows that you never pay MSRP you always work with the price a little bit.

Upon sitting down, we negotiated it what we were willing to put down and what we were willing to pay a month towards those payments. The first time he went to go speak with his manager I guess it was, he came back with a price that was double but we had negotiated to begin with. After telling him again that this was all we were going to put down and pay per month he said okay, put your initials here and another initial here with your debit card right next to it. To which I replied excuse me? He said initial here and put your debit card down, and I said why? He said it was to show his manager how serious we were about the purchase? My sister-in-law just happened to blurt out how insulting that was to which I agreed. I told them I'm not signing some paper and handing over my debit card for you to take in the back. I said If your manager wants to know we're serious he can come out here and ask us. Somebody did come from the back to talk with us that person worked with us a tiny bit but it just was not what we agreed on.

I am also in the field of sales, and I have never seen a tactic that was used to the point where I told a potential customer or client to initial something and slap down their debit card. As a matter of fact, this was the first time I have ever experienced that at any dealership. That night we left and went back to the other dealership which we felt really comfortable at. Worked out a good deal and left home with the car we wanted. I'm not going to mention the salesman's name from Honda because I don't like to plaster people's names all over the internet. However, if the owner would like to know the name you can send me your email and I'll be glad to email you.

We recently had the most amazing experience at Mahwah Honda! Steve Chin is an excellent salesman who you can tell cares about the customer's experience. He went above and beyond to assist us with all of our needs while purchasing our new Honda Pilot. Steve was thorough in showing us all of the features of our new car and answered all of our questions. I've never had a better experience in a typically overwhelming situation. We have already told friends where to go next time they need a new car. Hats off to Steve!

Top of the line service. Professional. Courteous. Accurate Wait Time. Comfortable Waiting Area. Can t ask for more.

Easiest car buying experience ever! My friend had just bought a car the week before from JC. I wasn't even looking to get a new car (i was financing another) after reaching out to 3 different dealers I ended up contacting JC & he made the best deal. Have you in mind I live one hour away from Mahwah. We did the whole deal over the phone super easy! JC took the time to help me set up the vehicle settings. I highly recommend Mahwah Honda & JC they care about their clients.

From the initial online contact to all points of service at the dealership we were treated respectfully and honestly.

Smooth service. Robert handled my paperwork and explained the work that was to be done. He followed up that next morning to confirm some things that were on the bubble. Pick up with fast and smooth, as well.

Impatient staff. Didn't want to make a deal at the same lease payment I ve been paying the last 12 years. These sales people are out of there mind telling me my new payment went up $100 a month. Not motivated to sell cars.

My experience was great as usual Mr Steve Chin is a great salesman and very good at answering all my questions and made my experience very pleasant. Mr Michael Craig was also very pleasant to work with Thank you very much

I have leased four cars from Mahwah Honda and couldn't have been happier with the experience. All the employees at the dealership are friendly, knowledgeable and go out of their way to make sure you are taken care of. Everything from picking a new car to picking up the new car was quick and easy.

The new dealership on Route 17 is beautiful. I would highly recommend anyone looking for a new or used car to visit Mahwah Honda, you won't be disappointed.

I have also had great experiences at the service department. The waiting room is pristine and the staff are top notch.

This dealership is great! The staff is helpful and kind; not your typical pushy car buying experience. I will certainly be going back to them for years to come. If you are looking for a new Honda, there is no better place!

Eddie was so thorough & efficient. Also so kind in pulling my car up when the work was done. Always great service.

Super pleased with this dealership!! My car shopping experience was easy and hassle free! I came into the dealership looking for a 2018 Hr-v Lx and left with just that without any additives being push on me to purchase. My salesman Steve along with finance manager Mike Craig both had amazing energy and was determined to help me with my needs. Definitely recommending this dealership to my family and friends!

Very poor experience buying a first car with my son. Did not explain the paperwork that we signed well. We did all the paperwork Saturday 3 October 2020 and were ready to pay and pick up the vehicle on Monday 5 October 2020. Ready to pay with personal check, credit card, or debit card and then they asked for the cashiers check. If we were told this was a requirement - they probably should have told us the balance so we could have come more prepared. All of this and not one apology - just blame to us as a first time car buyer.

Everyone at the Service department was helpful and courteous. The whole process went smoothly. They fixed the problem and got me out in a day.

Do not get a trade appraisal from Mahwah Honda. Complete waste of time and they super low ball you. Wasted my time completely. Went to route 23 Honda and they gave me $5200 more for my trade within 15 minutes. Mahwah Honda employees are scumbags.

Avoid this dealership at all costs. Route 23 Honda has much better pricing on Accords. Sales manager Anthony insisted he could not take more then 2500 on accord sport. That discount was a joke. I got $6200 off msrp from route 23 and they honored the deal while in finance.

Joe Donegan was great - the best car salesman that I have ever purchased car from and highly rate Joe and Mahwah Honda. Thank you.

My wife and I checked out Honda of Nanuet for a new Honda and were so turned off, we actually thought of not getting a new vehicle at all. We decided to check out Mahwah Honda and we were greeted by Dave DeSimone who helped us without any pressure to buy. He understood our needs and that we were weighing our options between new and pre-owned. He took us for a drive and sat with us explaining models. After going to lunch to discuss it, my wife and I felt comfortable enough with Dave and our experience that we decided to get a new Odyssey. Dave patiently worked with us to find the model and color that we wanted and was able to work as we changed colors and models. WHen our 2008 Pilot is ready for an upgrade, Mahwah Honda will be our first stop to meet with Dave to discuss a replacement. Everyone that we worked with was great!

Service representative very friendly and professional, immediately identified service as warranty repair. Courtesy car driver also professional and friendly door to door service both ways. This is the type of service experience that adds to my decision to go Honda.

Okay, first off- didn't buy anything yet. But these guys (and gals) totally deserve all 5 stars for being non hard sale. Juan and Joe are the two that I met, and both were courteous and spent time with me even after I said I didn't want to buy yet, I just wanted to research.
They know how to invest positively! Thanks, guys, and hope we can make things work!!

The most pleasant car-buying experience I've had. Joe was fantastic throughout the process.

Mahwah Honda is the BEST!!! I ve leased cars with them for the past 15yrs! The staff is the most friendly, professional, and knowledgeable in the area. The dealership it s self is clean and comfortable .They will do everything in their power to get you in the car of your dreams. If your in the market go to them you won t be disappointed.

I have purchased several vehicles from Mahwah Honda. Great dealership! Everyone is friendly and extremely helpful and knowledgeable. Highly recommend this Honda dealership.

Great service from purchasing all the way to servicing.

Thank you so much Mahwah Honda for going above and beyond in helping me get my car! Anthony and his team worked diligently to make sure I got exactly what I asked for. Everyone who assisted me was super knowledgeable and patient answering any questions I had. Stop killing yourself searching online for the best deal save yourself the headache of car buying /leasing and go to Mahwah Honda! I have been driving My Honda Civic sport for over two weeks and I fall in love with it more and more. Thank you again Mahwah Honda . See you in a couple of years !

Do not buy Honda Accord from this dealer. They quoting over 5% for interest rate with 10000 down. Bought from route 4 Honda and got almost 3%. This place too expensive and over charge for interest.

They deliver, fast and friendly service. Never go to any other nearby Honda Dealer

Excellent Representative, basically he deserved this rating

I was greeted right away and treated with courtesy throughout my appointment. The representative, Jeff Carver, explained what would be involved along with the associated costs. When the technicians recommended an extra service, he checked with me before proceeding. He also applied a coupon code that lowered the final bill and the work was completed within the estimated time frame (while I waited). Thank you Mahwah Honda for taking care of my car, and ensuring that the service appointment was painless!

Insulted DCH Nanuet and said their price was fake. Sure enough it was not since we bought our car there. Would not even give a real price without a deposit which took 3 phone calls and 30 days to refund. "Just need 30 minutes more, oh just an hour more." The games are such a waste of our time.

Whole time insulted the other dealers and wouldn't even attempt to beat them on price. Said how they play mind games but that's all they did.

While sitting had a lady fighting with a manager over the lemon they sold her. Can't confirm any details but unsettling. That manager handled it as well as he could have.

Can't speak to service, but don't buy a car here.

No template reply necessary Peter.

So far I found out that the sales person was very honest with me

I offered a price for a car. They could have just said whether they can give it or not for that price. But sales manager Jake talked in a tone that I don t deserve that car. Disappointed with his attitude.

I went in to look at a car I was very disappointed to see an employee pick his nose and eat it super gross look like a manager older guy no hair on head inside management office bad hygiene

Everyone was great. Didn't have to spend hours haggling. It was quick and easy.

My oil change took less than 30 minutes. Joe Reynolds was very professional and explained details of services performed. Very satisfied with Mahwah Honda.

Very happy with the service today. Waiting room very accommodating and staff very professional.

I drive an additional 25 minutes when in fact I have a Honda dealership nearby, the stellar customer service I have always received is what brings me back here. Hats off to the service department!

I was in need of a used car to replace a recently totaled vehicle. After much research, I found the car I wanted at Mahwah. Price was right, condition was great, and the staff got me set up in a matter of hours. Good experience overall and I will certainly consider Mahwah Honda in the future.

Recently bought a used 2017 Honda Ridgeline here. My only negative thing to say is that when we picked it up it only had. 1/4 tank of gas. When we asked if they were going to fill it he told us they don t do that for used vehicle. When we have purchased used vehicles in the past they always had a full tank.

Went to several Honda dealers and they wanted to sell only what they had with 4 to choose from, and had some crazy numbers for there leftover 2020 CR-V but not Mahwah Handa. My dad dealt with Joe Donegan and he had no problem answering our questions over the phone, we went over there inventory online and gave the model he want. They went back and forth and my dad feels Joe went above and beyond, especially seeing we had an emergency the day we were going to look at and get the 2020 Honda CR-V AWD touring model. My dad loves all the features and at no time were we rushed like other dealerships. Mahwah Honda is an A+++ especially Joe Donegan. Thank you Joe!!

Last Friday, I visit there for change engine oil. but they forgot engine oil re-set, so my wife visited once again there. Anyhow they provide good service.

Made and confirmed appointment for a oil change and tire rotation at 130pm. I arrived on time only to be told there was a 3hr wait. What s the purpose of making an appointment and how about a courtesy call advising customers of delay prior to wasting their time driving to service center.

Bad managers not motivated to make deal and yell at salespeople working there. My wife and I hope this place goes out of business. Bad business tactics. They should get new manager that do not yell at people and are motivated. Very negative place. We would never come back.

They have a great selection of new cars suv's minivans. But they didn't have in stock the 2018 Honda Odyssey LX.

salesperson was ok, sales manager bob is the worst. he lost this cool and told me to go for a kia. the quote on a 2019 crv exl no nav is $1k more down than my current bmw lease. crv msrp is 32k, my bmw is 54k msrp. he said im getting so much more and said honda is moving up to a bmw status. what a joke. i said i do not need to make a deal today, but insisted to insult me with his kia comment.

I have a friend that bought a CR-V from Mahwah Honda last year and she recommended her salesman to me. That was Steve Chin and he was very friendly when I came in to do my preliminary tire kicking so to speak. I'm over 6 feet tall so the first thing I need to do is try out the head and leg room. He also helped me with picking the trim level that was best for me. Steve was very informative on my test ride as there were many new features since my wife got her Civic 4 years ago and I drove a CR-V 3 years ago. All in all this was not only painless but fun. When it came to delivery, Howard took care of most of the paperwork ahead of time so actually picking up the new CR-V was quick and easy.

Mahwah Honda always does great car work!
And the area where we can wait for the work
to get done is quite comfortable and relaxing,

Joe Reynolds greeted as soon as I arrived and very efficiently reviewed my reservation and provided guidance for other services I needed at the milage point. He was polite, professional, well-versed in Honda service options. The customer waiting room was clean and comfortable with refreshments available. These post sale experiences are important and will make me a lifelong Honda customer.

Steve was pleasant, even tempered, honest, and straightforward. He worked with me.

Not one of these comments is applicable to the Honda dealership up the road. I was happy to buy my car from Mahwah.

This review is for the pre-owned department. They're really well mannered- hence the 1 star. But when you're looking to buy a car there's a lot more needed than being pleasant. Liked a car on their website and submitted an inquiry online to check on availability. Got an e-mail shortly later asking to contact them to set up an appointment for test-drive. Logically this means the car is available and free to be sold. Responded to them (the day before and the day of going to see the car) and drove an hour and half to see the car. All to be pleasantly told by Ely that the car had a deposit on it. There was no other car on the lot in the price range. Dealt with Theresa Rosen over the e-mail and phone and Ely was the salesman. Disappointing, unprofessional and a complete waste of our time and gas!

Excellent warranty repair and communications during the process!

The service advisors are always friendly and helpful. The facility is well-staffed and organized. The waiting area is clean and comfortable. The wait is never too long and always what is expected.

I had an awesome experience
Bob Wang was phenomenal
Within a couple of hours I was driving out with a new crv
Couldn't be happier
Mary Anne Molnar

Easy to make service appointments online. Car drop-offs are in the covered garage, which is especially appreciated during bad weather. The waiting area has comfortable chairs, free WiFi, coffee and donuts. They also have an option to drive you home/work, but I didn't take advantage of that, so I'm not sure if there are any restrictions. Service reps are friendly and informative. I also understand the oil change prices are very reasonable. I had warranty work done, so I can't comment on pricing.

Paul was great and knew exactly what my car needed!

we worked with Carlos. Carlos needs to get laid. Maybe he will be more layback and relaxed.

Uncle Dave and Howard, along with the whole team were amazing. What could have anxiety producing and challenging, was an effortless and seamless transaction

Leased a car from Joe over the July 4 weekend. I told Joe the deal I wanted and he made it happen. After a few phone calls to get the deal settled it only took a half-hour in the dealership before I drove off in my new car!

I just purchased a brand new 2018 Honda Accord ELX from Mahway Honda. The customer service was outstanding!! Alex, the salesman was extremely knowledgeable and helpful in my decision making. Alex took his time to go over everything I needed to know, never once did I feel pressure to make a purchase. The rest of the team, Sonny, Anthony and Mike all went above a beyond to make my decision easy. Mahwah Honda's staff created an exceptional friendly and welcoming environment which was a breath of fresh air compared to other dealerships I encountered in searching for a new car. I highly recommend Mahway Honda for your next purchase!!! I love love my new Accord!!!

They never listen to what you want, they try to push you into something you tell them you don t want from the beginning and they gun shot your credit!! Be careful!!!

Customer friendly, from the moment you drive in until the moment you drive away.

Prompt service and very professional. Extremely satisfied.

I've been a satisfied customer since 2015. Robert Diaz's professionalism and honesty is a major reason why I continue to bring back my business. 6 stars!

Clean... no pressure... straight forward pricing... no slimy sales tactics like other dealers

Great customer service, pleasant experience. I call it the No Torture Place!

Mark J. is an excellent service rep. My experience has always been pleasant, easy and top notch. I would never think of going elsewhere.

Alex was a very good representative and made the experience no pressure and easy to navigate. Would definitely recommend.

Excellent experience here for oil change and tires. Good prices and very helpful staff. I highly recommend Mahwah Honda for your service needs.

Great staff, friendly service I will definitely be leasing from here again in the future!

Dennis was very helpful and kind. I was out the door in my new type r in no time. Very pleasant car buying experience.

I worked with Rob Jr. and I would only work with Rob. He sold me my first Honda back in 2013 and if not for an accident, I would still be in that vehicle. Rob was professional and very accommodating. He understood my schedule and that coming to the showroom would be difficult for me. We were able to get almost everything done via email or phone. I never felt pressured and was given a few options. I highly recommend Rob to friends and family.

Steve Chen is one of the best and nicest salesman we ever dealt with. He is honest and true to his word and I would definitely buy it another car there from him and I will definitely tell my friends about Mahwah Honda and Steve Chen.

Mr. Stefan and Mr. Howard are very professional. Excellent services. We buy 2 cars from Mahwah Honda. We come back again!

Great dealership, wonderful people and great product! That s a perfect combination

Joe Donegan & Michael Craig could not have been any more helpful STRONGLY recommend them

Always great service and appreciate all issues being addressed timely!

I never thought I would be approved for anything Rob Fazio made everything go smoothly I'm inlove with my new purchase. Rob thanks for dedication and your exceptional customer service and for that I am sending anyone to Mahwah Honda for a car!

Got a good deal on a new 2016 Civic EX-T Blue Coupe Aug 2017. Highly recommend Dennis Brugger. No pressure, nice person, no bs, and patient. Dennis was excellent, best new car buying experience I ever had. He also knows the product well.

Some other intent sales person "Joe", claims I spoke w him and made an appointment with him. I never spoke to any salesperson except Dennis. Joe stole more than half the commission from Dennis. If I come back for another vehicle its Dennis Brugger or another dealer. I hope Mahwah Honda Management is reading this review. Im real, I need another car. Treat your sales people better.

I own multiple Honda s purchased from there and never had such a terrible experience. My lease is expiring so i came shopping to upgrade but not any more. No one approached me to assist me and when I approached a Maher Honda employee for assistance he stood there and just stared at me. I was inquiring about a vehicle. He did not even think it was important to speak to me or even treat like a human let alone a customer. Absolutely disgusted!

Dealing with Debbie was the best experience we have ever had ! She was so friendly and knowledgeable! Can I honestly say it was the most relaxing fun experience!!

Service was professional and quicker than expected.

Manny was very calm and helpful and to the point, as was Mike Craig, and we had some fun conversation and I feel the deal was very fair and was happy overall

I hate to be that one guy who leaves a 1 star review, but after our company's experience the last month and a half, I have to.

My 2015 CRV that was purchased from this location blew its transmission at only 60,400 miles. I had to get it towed from where it broke down, to my mechanic, to Honda so they could make the repair. The warranty was for 60,000 miles, and this dealership refused to pay a dime. We battled with the dealer's "corporate" department for a month, playing phone tag with them and an adjuster, while I was without my car and had to use a separate loaner from my mechanic. Finally after a month and a half, Honda said they couldn't make the repair, so we finally gave up and had it towed back to my mechanic so the transmission company they use can make the repair.

Terrible experience. Broken drown transmission at only 60k miles. Honda wouldn't honor the warranty because of a measly 400 miles. We will never be buying a Honda from here again.

It's never a welcomed thing when an issue with your vehicle hits your pocketbook, but Ben in the service department helped me out. Excellent service and another customers mind at ease and confident in driving my car through the winter.

Best,
Rebekah Hancox

I am giving Mahwah Honda a 5 star because it's well deserve.. After several months trying to fix my car with a recall, I had gone to DCH Honda of Nanuet and I will never go to that dealership ever gain. They gave me the run around with the recall and there was never a spot for me. The customer service was terrible, the ladies that answer the phones have attitudes and they don't like to accommodate your schedule. I called Mahwah Honda and the same day, problem solved. I didn't have to wait and my car was done in no time. A big THANK YOU TO Mark who took care of the situation and for his excellent customer service.

Very professional, friendly and fast! Honda owner for life!

Walked in with the goal of buying a new Honda and trading in my existing car. The Sales People did not communicate with the Sales Manager, which was a massive time waste. Then when the Sales Manager came over he was jerk. Their offer on the trade in was lower by 80% the lowest possible value from Kelly Blue Book. They wouldn't move a single dollar off of the MSRP.

There are so many other places that will value your business.