Julio Ortiz

Review of Mahwah Honda

Where do I begin? When we came to Honda my wife an...

Where do I begin? When we came to Honda my wife and I and my sister-in-law we had just come back from another dealership and decided to stop by Honda just to get some fresh air and see if you could talk to someone. A Salesman approached us and asked us if we needed help, and we spoke with him for a little. After looking at the CR-V we decided to take a test drive and talked about being able to work with the price a little bit to which he said he would try and work with us on the price. During the test drive he was already changing his tone about how rigid the price would be. I expected this much, but everybody who goes to a dealership knows that you never pay MSRP you always work with the price a little bit.

Upon sitting down, we negotiated it what we were willing to put down and what we were willing to pay a month towards those payments. The first time he went to go speak with his manager I guess it was, he came back with a price that was double but we had negotiated to begin with. After telling him again that this was all we were going to put down and pay per month he said okay, put your initials here and another initial here with your debit card right next to it. To which I replied excuse me? He said initial here and put your debit card down, and I said why? He said it was to show his manager how serious we were about the purchase? My sister-in-law just happened to blurt out how insulting that was to which I agreed. I told them I'm not signing some paper and handing over my debit card for you to take in the back. I said If your manager wants to know we're serious he can come out here and ask us. Somebody did come from the back to talk with us that person worked with us a tiny bit but it just was not what we agreed on.

I am also in the field of sales, and I have never seen a tactic that was used to the point where I told a potential customer or client to initial something and slap down their debit card. As a matter of fact, this was the first time I have ever experienced that at any dealership. That night we left and went back to the other dealership which we felt really comfortable at. Worked out a good deal and left home with the car we wanted. I'm not going to mention the salesman's name from Honda because I don't like to plaster people's names all over the internet. However, if the owner would like to know the name you can send me your email and I'll be glad to email you.