Mahwah Honda Reviews

I recently went in because of a strange noise when breaking. Mark B. in service helped me, diagnosed the problem, fixed it and had me done all within my lunch hour. Very helpful since I thought I would have to leave it. Thank you for great service.

Highly recommend this place over the other Honda dealerships in the area. Worked with Anil and he was great.

Purchased a new Honda Accord from the dealership - it was a great experience. Service Department - terrible experience. Called for an oil change - told no need to make an appointment, about a one hour wait. Arrived, told 2-3 hour wait. Had to leave. Tried calling the Service Manager, the the dealership manager (Kelly) - no one returned the call. To purchase a car - I say go. For Service - no way I will go back, nor would I recommend the Service Department to anyone.

Great dealership and great people there, the salesman Joe was very nice and helped me a lot to get my car smoothly.

Joe made buying a car super easy. No B.S, even gave me numbers over the phone instead of trying to get me into dealership.

Excellent Service. Robert personally came out to the train station and picked us up. No one is pressure selling you, everyone is very friendly. Great experience.

I was about to purchase a used Pilot. The sales manager jumped in to finish the deal. He got rude with me slammed his pen on the desk and stated he will not be selling me a car tonight. This is an outrage. I will be buying a used Pilot from either Tenafy Honda, Garden State Honda or Rte. 23 Honda. I am sure I will receive professional treatment from them.

Joe Reynolds dealt with us professionally and courageously. Went beyond the call of duty to get us the best solution to our tire issue

I live in PA and drove to Mahwah Honda, the Pre-Owned location on 99 Franklin Parkway to look at a Honda Accord. This was my first time dealing with a car dealership. The location was clean and they offered me a beverage. Everyone there was very professional, courteous and knowledgeable. I worked with the Sales Consultant, Victor Parra who made my visit very comfortable, definitely A++ Service. I purchased the Honda Accord a few days later. I want to thank Mahwah Honda, Victor and the whole team for making my first time experience with a dealer a smooth one.

Easy, very professional, and curious.
It was a pleasure to buy my vehicle here

My husband and I worked with a number of different car dealerships, including a number of different Honda dealerships, and the Mahwah Honda dealership is- hands down- the best of the best. There is a professional atmosphere each employee maintains while giving each customer time, space and information to learn about the different models and levels of cars. We worked directly with Mr. Anil Arora and it was due to his professionalism, thoroughness, patience, caring ways, and his way of accommodating our individual needs, is what gave us comfort and trust in leasing the 2019 Honda Pilot from Mr. Arora. We also worked with Mr. Sunny Chan with the financial aspect of leasing the 2019 Honda Pilot, and it was due to Mr. Chan's personal, accommodating and caring ways that sealed the deal with us in making Mahwah Honda the best experience in financing and leasing cars. Thank you, Sunny and especially, Anil, for all you have done for us! You will always have a special place in our hearts!

Jeff Hernandez took excellent care of me, and had me out in less time than expected. He was fast and friendly, which is exactly what I was hoping for. Will definitely return for my next service.

Alex found the exact vehicle I wanted with the best price in northern NJ. He was very professional!

My experience at Mahwah Honda was the best I have ever had at a car dealership. The staff were over the top friendly and informative. I almost did not buy another Honda. I previously purchased my car in Paramus. It was so terrible there I promised myself I would never go back and very happy I did not. I live in Mahwah so I took a chance in stopping in. The difference in dealerships was like night and day. I was treated great instead of just another body off the street.
If your smart enough to stop by this Honda ask for Bob Bozzo. The man is the real deal. He will take the time to walk you through any needed steps of information. From any particularity from buying, owning and even the upkeep of the vehicle.
Buying or leasing a car is a big deal. It should be a non stressful experience and this is what I liked the best about it.
This is my 3rd Honda. In 1986 I had a CRX. In 2015 a CR-V. On Wednesday I picked up my new HR-V. Bob told me if I have any issues just pick up the phone and call him.
This is the place to buy a car and glad I did.
I give them 5 stars in all aspects of business. Your a great crew at Mahwah Honda and you all deserve the credit that is due. Cheers!

We enjoyed our usual painless service experience with no stress and no drama. Good team of professionals.

Fantastic, friendly and honest staff!
Mark was great and I highly recommend reaching out to him for any service questions and/or needs!!!

Thank you Mark!
Tracey H.

I ve purchased Honda s from Mahwah Honda for almost 20 years. My experience is nothing less than top notch. Every employee and manager has treated my family and I with respect. They don t act like traditional car dealers. I highly recommend the guys at Mahwah Honda. You can t go wrong....

True professional operation. Elyssa has assisted me on multiple occasions. Each time she displayed patience and professionalism in going over all options available to me. While waiting she periodically kept me informed on progress and estimated time to complete. I would highly recommend Elyssa and Mahwah Honda if you need service on your car.

We have been very happy with the service we've received at Mahwah Honda, and just began our second lease. The salespeople have been very helpful and courteous, and worked with us to find the right vehicle and the right lease arrangement.

Outstanding dealership. Our Salesman Eddie Isabella was great. He covered everything. Would recommend this dealership to anyone.

Joseph Reynolds handled a warranty issue with a third party insurance company to quickly, efficiently and to my 100% satisfaction. This is the second time in 1 month that Mr. Reynolds has handled a complex issue for me professionally expertly.

This service department is the best! I've been using Mahwah Honda for over 10 years and am never disappointed. From the minute you walk in the door you are greeted with professionalism, courtesy and are taken excellent care of. Paul has been my rep for years, happily so! I wouldn't go anywhere else!

NO NEGOTIATIONS ALLOWED
I have buy/lease lots of vehicles and dealerships always made me feel welcome even when you negotiate a price which is not only the right thing to do but also part of buying a car ,but this time the moment I didn't signed all the paperwork before even buying or agreed to buy anything (credit was already submitted) and showed them I have experience negotiating the price they changed to a cold negative way to deal , even denied any more help or information, well this are new times , new generations and new ways to do business , I strongly recommend people to inform themselves about negotiating when buying a car and don't let big car dealer bully you with their old fashion ways to benefit their profits , if you are about to make an investment of thousands of dollars YOU HAVE THE RIGHT TO NEGOTIATE

Very attentive and helpful. If you're standing around looking at cars, multiple people will ask if you're being helped. THey gave us a great deal on our brand new 2019 Honda Accord Sport. I would definitely recommend this Mahwah location for purchasing a Honda.

The staff were very helpful when getting my car's maintence processed.

For anyone looking to buy a Honda in Bergen County NJ you should consider asking for Michael Lynch at Mahwah Honda on Rt17. He was very professional and knows the product line well. In a volume business, I really appreciated not being pressured and the time given to patiently answer questions. I will surely recommend him to my neighbors.

Walked with my uncle into their show room and no one there greeted us. Walked around looking at inside inventory and no one cared to ask if we needed help. I was looking to lease two cars today by trading my FJ cruiser that I own but I guess it wasn t going to be from here. Going back to Toyota I guess.

Wonderful service, expert technicians, comfortable waiting room. Can't recommend enough.

My girlfriend bought her car here recently and had nothing but glowing things to say. We'll be doing all our business at Mahwah Honda in the present and the future!

Everyone is so helpful, facility is beautiful! Repair very timely and everything was explained.

Mark Blaziewicz was amazing. From answering my distress call about a blown tire in the morning to making sure my new tire was ready, mounted, balanced and replaced in enough time for me to be there and back at work within my lunch hour. Will definitely recommend Mark and the service team at Mahwah Honda to everyone I know.

I have purchased, leased and serviced many cars over many years. Mahwah Honda is top notch and they never disappoint. The staff is great. The dealership and facility is immaculate and state of the art. This is what car buying should be like!

I have been dealing with Mahwah Honda for 20+ years. They have a good selection of cars and provide great customer service! JC was great to work with - very helpful and accommodating.

I went with my dad tonight to look at a car we discussed with the internet sales person for certified pre-owned. The salesman said that he wouldn't "waste time negotiating unless we were going to put a down payment immediately." Since my dad needed a car that was fine. While "negotiating," (not sure you can call it that since we NEVER got a price form them, the manager came out. I was on my phone looking at other Honda cars at other dealers to get a fair price. The manage freaked out on me for being on my phone, threw his pen across the room, got up and said " we are done here, you are not buying a car from me." My dad was ready to spend 27-29k in cash, not financing a car, but the psycho manager ruined it for Honda of Mahwah. Someone needs to investigate the manager as it was scary to see someone flip out so quickly. I have purchased form there before, but never again. I feel very unsafe going there knowing they throw things when a customer uses a cell phone. Garden State Honda had much better prices on their website, will be going tomorrow.

This is my second time leasing a car from Mahwah Honda. People are generally hesitant about going to dealerships due to the Hard sell!!! This has never been my experience at MH. My sales associate Justin P, was wonderful, extremely knowledgeable and personable. I highly recommend MH and DEFINANETLY JUSTIN!!!!!!!!!!

Contacted a few dealers via email. I hate getting bombarded with phone calls by sales people. I worked with Joe Donegan. He was very fast at replying back. He answered all my questions. He gave me the deal that worked with my budget. I hope to work with them again in the future. Thank you!

Just bought my first car here, everyone was friendly and very helpful. Will definitely buy from them again.

Car salesman Eddy at Mahwah Honda is the worst. What they need to realize is these hondas sell themselves. But they still feel the need to pressure you into a deposit like they have a car shortage. The kid has no idea what he s talking about. Went to route 23 Honda in pompton plains and bought a new accord a few days later for thousands less. Do yourself a favor and stay away from Eddy.

The group at Mahwah Honda was exceptional, especially Mr. Sunny Chan. He was so helpful in the Financing of my vehicle and made everything clear and transparent. I love my new Honda!!

NEGATIVE STARS!! I am providing 1 star as I am unable to post the review without providing a star.They LIE UPFRONT!! they should start a bluffing business instead... and BOB who supposedly calls himself their SALES manager would be the best in the country to help them run the bluff business!!

When I entered no one was in the store and that explains all. I think, They do not deserve Honda spirit and should not work in the first line working for a company who themselves have no roots or beliefs on it.
It makes me so sad to see how management was feeling so unfulling and unhappy in a pathetic way with his own life. This guy and his staff did not know me, so it was not personal. [Sorry no name tag bald guy in a glass door, with lot of testostrone and but no endorphins.]
When management is so low in motive for living and working in this society, I honestly do not blame staff to be yelling , rude and condescending.
Honest to God do not know where these 5 stars coming from. And That is why I went there. I am a college student who wanted to get my first Honda. I would not think and go close to Honda store ever.
He had no intention to sell, as if he was mad there was a nation wide Honda discount.
He did not mention it, then when I asked for that he said it it out of your budget!

When I showed him my budget (which was IN RANGE with Honda nationwide discount, writtin my bidget range wrotten with his own staff s hand writing. He said what do you want me to do for you now?! You can not have it anyway, you have to sign by April first, which is in 3 day!! Really 3 days and you can mot finish the sale.

Great experience! Juan Martinez and Sunny make the experience painless!

I went in to mahwah honda expecting what any person expects at a dealership.That is high pressure pushy sales people and to be hounded into a deal i did not like.But Bob was so different.He was more like a guide around the daunting overwhelming world that is buying a car i had a unexpected situation come up with insurance,so bob found me another older car taking everything in stride he was very honest and very trustworthy and had a nice demenor in short if you want a good deal on your used car please come see Bob youll be happy you did.

I like the timely service of Mahwah Honda. The staff member explained my car's needs and discussed their purposes. He also explained different options and worked with me to reach a good solution. In sum, I felt that at Mahwah Honda, the customer is respected and the professional service is accessible to me in a timely and reliable manner. Thanks!

Over the past 2 years we bought 2 crv s. Both times the salesman Anil was a pleasure to deal with. When speaking to Bob one of the managers he made us feel like we were getting a good deal. He was open and did not drag out the sales process. We have come back for service and the teams there are very professional and easy to deal with. We have recommended the dealership to our friends and they had the same positive experience. This proves it was not a time positive experience.

Ben Rosario is as professional as they come - Mahwah Honda Service Team is onpoint

It was very good experience and hope i will get the same in future. Team is very supportive and clear, no ambiguity.

Sales managers are not motivated to sell any cars at all. We ended up buying at garden state Honda sold us new 2018 civic lx 3000 under invoice cash price!!!

Most expensive lease quotes compared to other Honda dealers in the area. Sales make you look like a fool and tell you they re not included fees. I had no problems driving back to route 23 Honda. They beat The Mahwah Honda dealer monthly payment by over 85 dollars a month. Looking for good sales people and aggressive pricing go to 23 Honda. Route 23 also gives you free oil changes for life. Can t beat that! No wonder nobody was inside Mahwah Honda showroom.

I recently bought an accord from Mahwah Honda. Alex, Anthony, Jake, and Sonny went above and beyond to make my experience stress free and enjoyable. They all took their time and never made me feel rushed or pressured to make a decision.

Anyone looking for great customer service and excellent value should visit Mahwah Honda for their next car purchase!

From the moment I called asking for directions to the showroom through weeks later when I picked up my plates for my new lease, I was treated respectfully and warmly, a rare combination in the new car sales world. Dave Desimone welcomed me, listened to my concerns and my needs, and helped me get into a new lease almost worry free. I found him to be extremely friendly, down to earth, and felt that he really wanted to give me the best deal possible. And I believe I got that. Dave followed up with me all throughout the process and even the paperwork with Jack Russel seems virtuously painless. Jack was honest, straight forward, and professional, I trusted him as well. The customer service was just extraordinary. I will forever sing the praises of Mahwah Honda and "Uncle" Dave Desimone...I look forward to seeing them again when my lease is up!!!

I took my car in for a routine oil change and had the pleasure of working with Mark. My car was ready quickly and Mark was excellent at informing me about the service. I will be back for sure!

Thank you Mahwah Honda for another great Civic. Getting a car gets easier each year. Your staff is fantastic. Justin I'll see you again in 3 years for my next Civic.

First I would like to thank Ramone Fana for promising me no games w price dealing w him. I gave him the quote and color I wanted on my 2019 Civic Si and he followed through w zero games and beat the price I gave him. I love the car and I m extremely satisfied w the whole sale from A to Z. Thanks Ramone and Mahwah Honda for a very pleasurable experience.

These are the best people we have ever done business with. Our family has bought 5 cars and we have sent all our friends. Alex our salesman is just super.

Great experience with Joe and Mike. Will definitely do business again if I need another car.

These guys are always amazing and make things happen! Special thanks to Alex, JC and Sunny for getting me in and out in a brand new Si within 2 hours. Keep it up!

This has always been a fare and honest dealer in my experience but on my last visit was offer a deal over the phone and confirm in person just to change my payments after everything has been agree, so I have to rate as a 3 not longer sure of them, even when my previous experience with them were great. Just make sure everything is in writing in advance

Quick quality service and a loaner car to keep me doing what I needed to do while they did what they needed to do. Great Experience!

Worst place ever ..... You know you about to get ripped off as soon as you come in

Had great service from Juan Martinez and am so happy with my new Honda Passport! Juan was very helpful and made the process very easy. Thank you!

Very unprofessional staff. Waited for 25 minutes nobody offered help. They were busy talking to each other and drinking coffee. Avoid this place

The sales person I dealt with made me feel safe and made sure everything was taken care off. There was a 100% transparency in prices, unlike many other places. Ely was super kind and amazing from start till the end!!

Very satisfied every time I had to come and visit Mahwah Honda. The staff is super friendly.
The gentleman in service are great, I arrived and was greeted immediately , and directed into the service area where I sat with Robert Diaz who was my service advisor for the day. He went over the process of my car maintenance for that day and got me right out and back to work in no time with a loaner. Soon after he called advising of a tire needing to be replaced and explained why it was not repairable. I appreciated the call so I didn t have any surprises when I came back in to pick up my car
Glad that my tires were checked even though I was only there for an oil change .
Definitely recommending friends and family to this Honda If they re looking for a new vehicle.

I had a very rare problem with my Honda. Jeff from the service department went out of his way to assist me with a loaner and keeping me advised of my repair status. His extra effort was greatly appreciated. and will keep me as a loyal customer.

I've bought a lot of cars over the years, and I have never had a better experience than I had at Mahwah Honda. I got the car I wanted at the price I wanted with no pressure or up-selling. The salesperson I worked with was Anil Arora. He was helpful, friendly, and knowledgeable. I chose Mahwah Honda and Anil because an acquaintance of my mind had recently bought a car there and worked with Anil. She was happy with him and dealership, so when I was ready to buy that's where I went. Anil spent a lot of time with my partner and I on separate occasions letting us drive the cars. We were having trouble deciding whether to buy a hybrid or not. He never pushed up to make a commitment. So when we were ready to buy we were confident buying from him. I did a lot of research about price and Mahwah Honda agreed to the price I wanted to pay.

The finance guys are bunch of goons. They are really pathetic. They are expert in yo yo financing and they will threaten you to extent where you feel it will impact your credit history and then you don't have any where else to go but buy car from Mahwah Honda. Don't be the victim of Mahwah honda. There are other honda dealers better than them. In-fact all are better than Mahwah honda.

I had gone to a few dealerships with time running out on my lease and not much time to deal with the shenanigans of dealerships. I went to another local dealer and was told the same vehicle I leased at Mahwah Honda would cost over $100 more per month, with a down payment of $3,999. A bit discouraged by what seemed like an extremely high price on the vehicle I wanted, I reached out to Mahwah Honda by email and was given an honest, up front price from Alex in internet sales. He explained that it would be best to continue to talk in person so I could test drive the vehicle as well. I scheduled to meet him the next day and the price was the same! No bait and switch, no pressure, no sales managers coming in to try to sweeten the deal. I committed on the spot and am now driving a brand new CR-V EX with everything that I was hoping I would get, all for almost $10,000 less than what I would have paid over the course of the lease at the other place. Alex picked me up from my lease return dealership and spent a bit of time showing me how to use all the new tech in the vehicle, which was great and allowed me to drive off the lot feeling like I knew how to control everything. Thanks again, Alex. You made it WAY too easy for me to walk out with a new SUV!

This place does not have good end of the year blowout sale prices. Only 2-3 thousand off doesn t cut it for a leftover model. D&C Honda in Tenafly took off 6300 on the base 2018 accord. This place is really good at test drives and showing the car but the sales are a joke.

The waiting room while m vehicle is getting serviced is worth it all. Great service for my new lease.

Great experience as always! Super friendly! I am always happy with service I get for my car and from staff!

We went in looking for a new car. The salesman was not pushy at all. He spent time with us , answered our questions, let us test drive the car without any pressure. One of the most pleasant car buying experiences I've had.

Came in on a Friday morning and they were still able to fit me in and not have a long wait. Thanks!

No header price and everything is straightforward. They offer very competitive price. Very professional and makes customer comfortable. Highly recommended dealer.

Everyone at Mahwah Honda is friendly and helpful and cares about the customer. Steve made certain that I was knowledgeable in regards to my vehicle and the CR-V was the perfect vehicle for me.

Very affordable prices and easy to schedule an appointment with quick service!

I was with my daughter car shopping at Mahwah Honda. The staff, the showroom, the inventory and everything about the car shopping experience was excellent. My daughter loves her new Accord. Thank you Mahwah Honda for a job well done!!

I Was extremely satisfied with the level of professionalism that I received from the Mahwah Honda service team while dropping off my car on Friday to make sure that my car was in good condition prior to taking a road trip down south to visit family. I am a very satisfied customer: many thanks to the Mahwah Honda service team off of Franklin Turnpike for exceeding my expectations.

Jeff Carver is an excellent service advisor. He takes the time to listen to what you need and is thorough and friendly. Highly recommend!

Rob Fazio Jr was and continues to be amazing! This is my second car I ve purchased with Him at Mahwah Honda and continue to find the entire team to be above and beyond all expectations! From the minute you arrive to weeks after your purchase you hear from them for support, your satisfaction with your purchase, and service and maintenance ideas. This commitment to excellent customer service will have me recommending and purchasing from this fantastic team for years to come

Nice people
Leased a car went to go buy a car and buy out lease staff wasn t willing to work with my numbers so went else where
They said there wasn t any room to work with my numbers and insisted that s all that could be done. So I walked out. Was unhappy

Professional and courteous in every way. I drove over an hour to have my Accord serviced here and it was well worth the time and effort. A call-out to Joe Reynolds for taking good care of my car - and me! Thank you Mahwah Honda Service Team.

My '12 Honda CRV has been experiencing the VTC Actuator issue that is known for the 2012 year. Being that I had a great relationship with Ramsey Acura with all my Acura's and having known that Mahwah Honda is their sister dealership, I figured I'd give them a try.I didn't purchase my CRV from Mahwah and was never happy with the other dealership's service dept, which is what prompted me to call another, as luck would have it, it was Mahwah Honda that I called.

Spoke to a service adviser, Jessie Arlington, who was familiar with the VTC issue. I explained it to him and also informed him that I'm aware that I'm out of warranty. He asked for my VIN number, then called me back to inform me that it actually is covered another an emissions warranty...great!

I dropped my vehicle off the night before, they provided me with a loaner which was nice.
Jessie kept me updated & informed of the process throughout the time they had my vehicle. He informed me that my belt tensioner needed to be replaced and was honest to tell me it wasn't urgent but I decided to have them the work being they already had the vehicle.

He never attempted to 'upsell' me with any additional work, labor, etc...which is nice because most dealerships will do that. He was courteous, friendly & knowledgeable.

Safe to say I now have a Honda dealership that I can trust and bring my vehicle to when needed! I would highly recommend their service center & Jessie Arlington.

If I could give no stars I would brought my truck in for a vibration and after selling me 1200 dollars worth of tires I didn't need and that didnt fix the problem they just dodge my calls and wont call me back very unprofessional I am going to contact honda customer service about them CROOKS

The work done was excellent and within the promised time. Wonderful facility and very competent help.
Everyone was so pleasant and took measures to get everything done quickly and as easily as possible. I especially appreciate the outstanding service of Ben Rosario. He truly made me feel like I was getting personal attention and explained everything very thoroughly. A truly wonderful experience. Thank you!

Mahwah Honda was nothing short of amazing. The sales person I worked with was completely wonderful. He worked out the best deal for me, was extremely accommodating, was not pushy, and completely respected my wants, needs, and budget. I would recommend everyone interested in a Honda to go to Mahwah Honda. Ask for Rob, he was fantastic!