Mahwah Honda Review

Excellent experience at this dealership! Sales associate was extremely helpful, informative and went out of his way to give me the best deal possible on a new 2019 Accord.

Bob Bozzo was an excellent sales person. Very patient and explained everything. One of the best.

Was walk-in. Taken early and job well done. Could not be more pleased.

I recently leased a 2018 Honda Civic and I could not have had a better experience. This is my first purchase at this dealership and i can tell you 100 percent that they are the best in the area. Anil was my salesperson and he was a pleasure to work with. Howard was my finance manager and he was also great he didn t pressure me to buy any additional products and was extremely kind. Top class service all around also clean and tidy showroom. Would definitely recommend buying or leasing a car from Mahwah Honda.

Made an appointment to view a vehicle I had planned on purchasing. Made a 2 hour drive only to find out it was sold. Not a big deal but a phone call would have been nice before I drove 250 miles and wasted over 4 hours of my day. Very inconsiderate

Juan Martinez-> I would NOT recommend! Yes, he s friendly and personable...but behind that likable demeanor is a sneaky salesman just like every other. He tried pulling a fast one on me by offering a vehicle which he claimed was fully loaded with Honda sending but in actuality had $1000 less in options. At no point did he call a manager over to try and come to an agreement with me and compensate me. Extremely disappointed with this dealer after seeing some decent reviews.

Mark Blazeejewic the Service Advisor was extremely helpful. Explained just how they would handle the issue with the car. When finished he told me what the mechanics did to ressolve the problem. He was courteous and most knowledgeable. Thanks again for the expedited service on such short notice.

The staff is thorough and polite while explaining what is to be done. They are efficient while doing what is necessary for the scheduled maintenance on my Honda. The cost was reasonable and my entire experience was excellent with this Honda Service Center!

Good selection on cars, prices ok, friendly staff. A bit pushy but not terrible. Really under bid on trade ins though, seems they heavily anticipate a barter.

Dave DeSimone of Mahwah Honda just put in a sweet deal! I went in not even expecting to get a new car but I walked out with a sweet lease program on a 2015 Honda Accord EXL! He went beyond the call of duty and negotiated on my behalf and got me the deal the I wanted! He took the time and made sure the process was as easy as possible! He is a true pro and he knows what the customers wants! I love my new car! Thanks Dave!

I brought my car in for a service and had such a great experience. Joe Reynolds took care of me very promptly and quickly. I was in and out in less than an hour!! Thank you so much for an outstanding service!!

Nobody cares anymore at this dealer when you walk in. Salesmen were busy talking amongst themselves didn't even acknowledge me until I asked a question.. walked right out.

My experience with Mahwah Honda was wonderful. Justin helped me climb the learning curve on various vehicles and finance options. In the end, I was able to lease and pickup a Honda Pilot in three days time. Couldnt have been easier!

I would never buy or lease a car anywhere else! I have been loyal to them for 30 years.

Victor was our salesman. He was excellent! Very informative and helpful.

Mahwah Honda never disappoints! I leased my second car from them last month and they really go above and beyond to make your whole experience convenient and comfortable. My guy Neil made sure i got the color I wanted on my schedule even if it meant they had to drive the car down from another dealership themselves. I couldn't be happier with me new Honda Fit or with the experience that I had with these guys!

Very professional and helpful personnel. Corrected done wrong information that I was given by other dealerships, trying to help, not to just empty my pockets!

Needed immediate inspection of faulty front headlights. With no loaner cars available, my service rep (Mark Blazejewic) made it possible for the Express Service Dep't to handle my service request when dropping off my car @ 7:45am. Task was completed within 30 minutes.

Elyssa took the best care of me today. Elyssa is the best, however I am so disappointed that my 2 year old CRV needed a second new battery. What are you guys going to do for me for my inconvenience !!!!!!!!!!!!!!!!!

Not sure what need to be edited but.....So I just would like to encourage anyone who service their vehicles here at 99 Franklin turnpike, Mahwah, NJ just be on guard and notice your vehicle properly before you leave their premises as they have some incompetent drivers operating your vehicle. Sad to say my first time at this location and was very disappointed as they damage my truck and refused to take responsibility for their actions as if they have nothing to lose. Thinking I was so naive and dumb the manager stated he was showing me the videos of me entering and leaving their premises including the movements of my vehicle while it was in their possession. He refused to even show me walking to my vehicle in the parking lot and observing the scratch on my bumper and not noticing that they had also damaged my reverse light. I've been with the Honda family since 2008 and have never been this disappointed. In addition, the manager was getting an attitude with and how he was going to delete the information from the system. We minorities will always suffer because others see us as dumb and wants to take advantage. I just wanted them to accept responsibility for their action and try not to make me look stupid. Really, really sad. You certainly won't see me there again......unless...

If you're in the market for a Honda, ask for Ed Isabella at Mahwah Honda. Ed was very patient taking me on multiple test drives and pointing out the different specs, features and options of each vehicle I tested so I can make an educated and informed decision. He is also passionate and very knowledgable about cars and was able to answer any and all questions I had. Upon completing my test drives, I was able to make a confident decision on the vehicle I wanted. Most importantly, Ed is patient and treats his customers with a very warm and friendly disposition, and never tried to pressure or hard sell me on anything. If you're tired of the stereotypical car salesmen, go find Ed at at Mahwah Honda and he'll take good care of you.

As usual, service was prompt, and Matt was courteous and helpful. They also found my car had a recall and fixed it (I took it for an oil change)

Everyone at Mahwah Honda was great, and helped me get through the leasing process as quickly and easily as possible.

simple low key place ,sales looks like waiters not dressed up to par, except for financing people look professional.

I m sure all the guys are great but Mr. Diaz deserves a promotion.

Love Mawah Honda they treat you like family. It will be our 2nd car. We also love our 2017 HRV
1/3/20 Ben is so awesome. Love coming to Mawah Honda . The team treats me like family. Love my 2018 Honda Civic

Dennis was pleasant courteous and patient. He answered all of my questions.

Had a great experience at Mahwah Honda. Courteous staff- willing to listen to what we needed- not pushy!! We are very happy with our new car and the buying experience. Rob was very helpful sales associate I recommend working with him!

I want to start out by saying I sent this as an email to Honda and after two auto responses telling me someone would get back to me, no one ever did.
I am so disappointed in Honda and will not be taking my car there for service again.
I just moved and don t have a mechanic in our new area yet. I decided to bring my car to Honda since it is on my way home and I figured Honda would be trustworthy.
I saw an online coupon for the fall special which includes an oil change, tire rotation, wiper inserts, multi point inspection, and top off all fluids.
Let s start with the top off all fluids part. This apparently only includes wiper fluid. Thats one fluid. Little bit of false advertisement there if you ask me.
Next was the multi point inspection. Which is really only tires and brakes. I would ve thought bringing my car to Honda they would ve been checking a little more. But that s partly my fault for not asking about it.
What really bothers me is my tires were rotated and as I was about half way into my drive home FROM Honda, my tire pressure light went on. My husband checked my tire pressure that night (and again a few days later) on all 4 tires and none of them were below what they should be. I tried to reset it but it s still on. So obviously something happened while it was there.
Also I know it s really not a big deal (and cars get dirty), but my car was given back to me with the outside drivers side filthy. Looks like it was driven though something. I m not really sure where my car was driven while it was being serviced. Not a big deal in the grand scheme of things but I expected so much more care and consideration going through Honda.
I am also still waiting (almost two weeks now) for my detailed report to be emailed to me. Obviously I m never getting that at this point.
I m now left with trying to figure out why my tire pressure light is on and having to get to the car wash to clean off whatever residue is on the side of my car.
Again I m so disappointed and expected so much more from Honda. I had a good buying experience there, but this was the complete opposite.

Great place to bring your kids. Mahwah Honda loves to give free lollipops and play with little boys.

This is the 3rd car I have leased through Mahwah Honda and sales associate Deborah Levinson. All of the staff are very friendly and easy to deal with. Deborah is very thorough in explaining everything about the transaction and about the car and Michael Craig, the business manager, is a pleasure to work with. I highly recommend Mahwah Honda.

Service was timely. Service mgr. was polite and very through. Was very informative about necessary issues.

Appointment was on time and I was out in under an hour.

Justin was an excellent dealer. We had a very pleasant car buying experience. We would definitely come back again.

Excellent service from Justin in sales, and Chase in financing. We got the car we wanted for an excellent price. Thanks to the entire team at Mahwah Honda. I would highly recommend.

I had a recall on a part in my vehicle and Mahwah Honda fixed it within hours. The service rep was friendly and helpful despite a crisis he was experiencing at home. I would definitely come back here again for their professionalism, friendliness, and quick service.

Reviewing a car dealership is difficult. There are so many people and so many variables. When you walk into Mahwah Honda someone greets you, offers you something to drink and gets someone to help you right away. The showroom is clean and organized. It seems as though the whole team is aware of your presence. Yesterday I bought a car. I had to work with a number of people to get the deal done, it was professional with great service and attention to detail. While dealerships sell lots of cars, to the customer its a significant purchase (a big deal) and it seems they really have an awareness about that. I am glad I walked in there yesterday and feel great about my purchase.

I have been a Honda Mahwah customer since 2006. Both the Sales and Service departments are exceptional. While I have yet to meet the owner of the dealership, it's clear their principals focused on integrity, transparency and valued quality to their customers comes from the top-down. How else can two separate departments deliver such outstanding customer service?

From the moment you enter the Sales showroom you are greeted from friendly professionals not interested in treating you like the "fresh meat". Instead the magnanimous staff ensure your comfort, education and happiness throughout the entire purchasing process. Your dedicated sales representative will ensure your satisfaction, because at the end of the day their interest is to have you as a repeat customer. (11 Stars! - if even possible)

At your next opportunity for service the staff at Mahwah Service go above and beyond to emulate the above business principals at every visit. From the moment you enter the modern Service Center you are greeted by friendly, knowledgeable professionals dedicated to their client's satisfaction and success. Understanding that your time is valuable, they work expediently to ensure your service, provided by a certified Honda technician, is performed to industry best standards. Concluding every service event at no time will you ever feel confused, uneducated or reluctant about both the service, products and support supplied by this model Honda dealership. (11 Stars again!)

It is with direct experience and great appreciation that I highly recommend Mahwah Honda to any educated consumer interested in a quality automobile experience.

This was honestly the best car buying experience I've ever had! As soon as I walked in I was greeted with friendly assistance. We discussed what I was looking for, they found it, took her for a test spin and set the deal. Everything went perfectly! No muss, no fuss, and best of all, no BS! I didn't have to haggle! They gave me the best deal I could get right up front and got an awesome price for my trade in. I, hands down, recommend anyone looking for a Honda to go to Mahwah Honda! (Stefan was my guy, you rocked!)

Why fool around when shopping for a Honda?
Auto technicians agree that Honda is a fantastic value. My 2004 Pilot is going strong, at 290,000!
Go see Steve Chinn at Mahwah Honda for the best deal, and the most professional service around.

I recently purchased my Honda Civic Si 2019 Sedan. I worked with a gentleman that goes by a nick named Bozz and Howard in finance and I had an incredible experience, fast and easy. I highly recommend this dealership.

Matt was my service provider . I ve had my car for a year and he showed me an item that made a world of difference to me that I didn t even know about . He was patient and had a smile on his face. I am very grateful that he was the service person for me today. I vote for a raise for Matt!

The service was excellent. They even provided a ride for me to get breakfast and then back. The wait time was very short as the team worked quickly to replace the recalled airbag.

Easy and wonderful experience at Mahwah Honda. Dave was very knowledgeable about the cars and accommodating to our needs.

Great service and attention. Nothing bad to say here

I took my car in to get a headlight part replaced and while dropping me off, my wife's car had a battery issue in the parking lot of the dunkin donuts next door to the dealership. I went back to the dealership expecting to wait for a mechanic but our service rep, Eddie walked me to the (dead) car and figured out the issue on the spot. He got the car to start and we drove back to the dealership where they quickly fixed the issue. Eddie really went out of his way and deserves recognition, thanks again Eddie!

We are a three Honda family, so naturally when i needed a car I went to Mahwah Honda. The individual that greeted me was Chris Cook who was my sales rep. From the begining to the ultimate sale Chris was FANTASTIC! We zipped thru a myriad of paperwork with ease and soon I was on my way driving my new car. Thanks Chris, Mahwah Honda and, Honda!

Excellent customer service with the job completed in 30 minutes. Excellent !

Bob Houser, Jack Russell and Bob Fazio are a spectacular team! The process was totally open. They understood what I needed, even if i didn't. They were awesome to deal with in every way!

IS there a -STAR? After a hour and a half of waiting for an oil change and checking my leaking tire, I left dissatisfied and amazed at the lack of customer service AND no service done to my car. I made an appointment by phone for a oil change and when I arrived I also asked if they would check my tire and the warranty coverage. After an waiting for 1 1/2 hour I went up to find out when my car would be ready. Robert took his time to call the Agency and then, I was informed that my tire tread was too low for warranty coverage to fix the nail in my tire and asked would I want to replace the tire. I didn't not have MORE time to wait!!! When I asked leave and just pay for my oil change, I was asked, "Did you ask for a oil change?" I made an appointment for one!!!! There was NO apology, acknowledgement of any fault, concern, or customer service. Robert acted like he was annoyed and could care less. After two hours of my time.... could he offer to at least plug the air leak until I replaced the tire? Apologize for my inconvenience....anything? I should have listened to my instinct when I saw the condition of the building and lack of care to its upkeep. I would NEVER go back or recommend this service center to anyone!!

Mahwah Honda is much smaller than DCH, which comes with the benefit of having a much more personable experience. The showroom floor has a nice layout of models, and it's located near some solid places to grab a bite at, in case you like to take a negotiation break. Even though I didn't make a deal here, I really liked the way the salesmen handled themselves, and found the location to be convenient.

Just love the drive-in service. Takes the guess work out of where to park and where to go to get service. Jessie, my service attendant was very helpful in that he listened to my concerns and explained what the process would be in detail. Customer waiting lounge was comfortable with all the amenities available. Dealing with accounts payable was a pleasure due to Arlene. All in all, a satisfying experience.

I experienced prompt, professional service from the moment I drove in until the time I left. Service attendants walked me through the process -check in - registration -I was given a very accurate wait time and went to the customer lounge. Fresh coffee, donuts, muffins, water, and Saturday TV were waiting for me in a clean, spacious room. Had some pleasant conversation with other waiting customers, and then, - was told my car was done. The cost was reasonable and there were no surprises.
Will definitely be back. I am a big fan of painless car care!

This is actually the best experience I ve had in a long time ... made my appt they took my car in as soon I got there. I waited with my kids in a comfortable waiting area and was out under an hour ... thank you Mahwah Honda

First time buying from Mahwah Honda. David was very knowledgeable of the product and made us feel very comfortable throughout the whole buying process. Sunny was extremely thorough and made sure we got the best financing deal possible. I would definitely recommend this dealership to any one. Another EXTREMELY SATISFIED CUSTOMER!!!!!!!

Tech Danny Lopez was very helpful and conscientious. He explained everything that was necessary for servicing my vehicle.

Good service. Nice waiting room but the coffee was a disappointment. Nothing but the first oil change on my 2019 CRV.

Mark is always excellent to communicate with and resolves whatever issues arise with our vehicles. His customer service skills are also excellent and should set the example for all of your employees to follow. Mahwah Honda I commend you, as well as Mark, for hiring such a conscientious and professional employee!! Thank you again Mark!!

The staff was outstanding. Kudos to Jake Bendet and Justin for making the experience painless and super efficient. No pressure tactics, fair tradein value and most important, honesty. Well dons.

Found a good used car online through Car Gurus. Knew this was the car I wanted and I did not want to waste anyone's time so I emailed my parameters. Person handling emails just had no clue, confirmed it was available but was unable to comprehend any other basic, relevant questions. It was comical except that it was annoying. After multiple emails I finally had to call the dealership and talk to a salesperson who was very nice and told me the car was not available. I was annoyed as I had wasted my time. Next day I get a call it is available, we work out a price, I get the car. They charge EGREGIOUS processing, documentation and motor vehicle fees. The advertised prices seem decent because so much is built in to the fees later. After a few weeks I call with a question. Despite the insane fees they had not processed my paperwork correctly which resulted in me having the inconvenience of going to motor vehicles anyway. I get it, stuff happens. I suspected I was going to have to go to motor vehicles, but thought I should call to clarify. Given the car was used it was really surprising that the specific documentation situation existed. I get a manager on the phone who was so rude, condescending arrogant and obnoxious that I will ever go there again and will not recommend them. Not
once did he say, sorry, we may have erred in the processing. He just talked over me with one excuse after another, appearing annoyed that I expected, after the fees I paid to have a car that was ready to drive legally. Bottom line, salesperson was nice, car price was decent, management and supporting staff unprofessional and incompetent.

Dude on the phone did not sound like he wanted to sell any cars today.

Great salesman! Mr Wong and Sonny were low pressure. Would buy from them again.

The customer service at Mahwah Honda is above and beyond anything I have ever experienced

Always a great experience at Mahwah Honda. Rob Fazio Jr. once again exceeded our expectations in our 3rd car bought there in 4 years. No need for me to EVER look elsewhere.

Received a fair and reasonable price on my new 2014 Accord, with absolutely no high pressure. The salesman (Joe) was pleasant, courteous and helpful. I have bought many cars in my day, this experience was a pleasure, and I would recommend them highly. (Times sure have changed!)

Great inventory and prices, treated like family. Made the deal painless and easy. One stop car shopping. Joe Donegan is the best salesman. We have been going to Mahwah Honda for a long time and look forward to getting our next Honda there in a few years. My sons are now customers there too.

Mahwah Honda has succeeded in thoroughly understanding customer expectations and in doing so have set the highest standards for the customer experience. If you're looking for a new Honda and have high expectations there is only one place to go no matter where you live, Mahwah Honda.

I called and needed an oil change immediately and they accommodated me. Danny the service manager got my car in and out quickly. The service center was new, clean and had complimentary snacks in the customer lounge.

excellent experience - everyone was genuine, courteous and professional. I highly recommend Mahwah Honda

Paul Eischen always goes above and beyond this is why I've been coming to Paul for over 10 years. His expertise is second to none his professionalism is top caliber and quite honestly I just like the guy and trust him.

I regularly bring my Honda to this dealership. Here I find courteous and knowledgable staff that always can find a coupon to help me save a little bit, as well as provide a well priced option for a needed repair or a fix. Also, the facility has nice and clean customer waiting area.

They got the work done ahead of schedule and called me when it was ready. Great job!

Wonderful sales people, willing to work with the customers, will definitely buy from them again

Excellent Service, quick wait, the customer lounge is setup nice, Dunkin Donuts & Coffee, big TV's and The Record, WiFi worked well, the time flew by while waiting.

Paul is personable, knowledgeable, and always professional. I have been doing business with Mahwah Honda since 2005 and will continue to come back to Mahwah for buying a new vehicle and all my service needs.

Best service reps of all the Honda dealerships I ve dealt with. They take the time to explain things to you and really make you feel like they value your business.

Immediately given loaner while part was ordered. Took some time to get the part, but everything was covered under warranty. Service was completely professional and friendly. Thanks Jesse!

I wanted to thank and recommend Dennis Brugger to anyone looking to lease or purchase a Honda. He went above and beyond to try and get me a deal on his day off ! Very responsive from the start and gave me the exact info I was looking for. Although we did not end up getting the current vehicle because of reasons having zero to do with Dennis should we be in the market after our lease is over we will be calling Dennis at Mahwah Honda. Thank you again for your time much appreciated !

I received excellent service from both Manny, the salesman who expertly discussed the Honda HRV I wanted to purchase. Very accommodating in all ways - even picked me up after I dropped of my lease vehicle. Howard the finance person explained my financial options and quickly worked to enable me to purchase the vehicle. Customer service at this location is terrific. I wouldn't hesitate to purchase a vehicle from here. Very happy with my new car! It's my first Honda and it drives like a dream!

We just bought a vehicle from Mahwah Honda - pre - owned vehicle section at the Franklyn turn pike. Although we have bought several vehicles (new and used) from this dealer and their staff kind of know us well, it is always a pleasure to deal with them, their level of professionalism, courtesy and efficiency go above and beyond their job expected performances, specifically Joe M. (sales person) and Mike C. (finance person) Thank you Joe and Mike for making this experience so pleasant and cozy.

Great service. Expected wait time to get my car serviced was 1hr 1/2 and they got it done in 45min :)

Simple and easy experience. No hassles. Highly recommend them.

Very comfortable waiting area. Very courteous staff!

It was a simple tire puncture, but it was dealt with quickly and efficiently.

Went there today and worked with Anil A. For the 2nd time, not only did he get us the 2 cars( a 2020 Civic Si and a 2019 H-RV EX) we wanted but was able to help us get to a comfortable price range in which we were extremely happy, Anil is a class act salesman who will continue to have our family's business for as long as he works at Honda... Also I'd like to mention Howard the financial manager, who went to bat for us with Honda to ensure we secured the cars we wanted for the price we wanted to pay. All in all a pleasant experience which is hard to say especially when rating your experience car shopping. If your in the market for a Honda, give Anil at Mahwah Honda an opportunity to help you... He is truely a pleasure to work with... Thanks Anil and Howard we really appreciate you going that extra mile.

Sincerely,
Danielle and Martin