Mahwah Honda Review

As in the past, Bob Wong, Sonny Chan and the rest of the sales team made the purchase of our second CRV a pleasure.

the service was impeccable! I went in thinking I was going leave my car and get a courtesy car ... and the issue was fixed within 30 min! AMAZING SERVICE. thank you

This is my 3rd Honda from Mahwah Honda, Alex Brischler always makes my experience smooth and easy. They re friendly staff, easy to deal with and they dont put any pressure on you. Kudos also to Mr Arroyo for doing his best for showing me the crv (2019), I can see he's a great salesman. Highly recommend this dealer to anyone, love my CRV!!!!

My husband and I had a great experience. Joe and Sunny were very helpful. Thank you, we are very happy with our new car.

Really bad customer service. Went in with my wife and I will never go back. No one at the desk and wait was very long before someone approached us and there was no one else there looking at any of the cars!

Sales guys are rude And pushy and the manager Alex is so rude and full of himself and thinks he s selling million dollar cars. Place was dead, don t be fooled by the reviews on here, they make it appear as if they are so great it is a scam. Tenafly dealership is much better and much better service and pricing.

I am on my third lease from Mahwah Honda, and my husband is on his second purchase. We always work with Alex Brischler and Mike Craig and they are always super accommodating. We also always have our cars serviced at Mahwah Honda, and are completely happy after every visit. The staff is friendly and the work is always efficient. I highly recommend this dealer.

I arrived about 20 minutes before my scheduled appointment. I was checked in right away. Vincent was friendly and efficient. He got the paper work squared away promptly and explained everything I needed to know. He asked if I would be waiting. I told him I was since I drove from the city to get the car serviced.
I went to the waiting room and I made myself comfortable. The waiting room was immaculate, even the magazines were neatly arrayed. There was fresh coffee and even donuts. I helped my self to both, very happily, and took a chair. I was absorbed in my book for maybe 45 minutes when Vincent arrived with the good news that the work was done and all was fine. He escorted me to my car and off I went. Barely an hour spent from check in to check out.
From the staff, to the efficiency, and the consideration for the customers time and comfort, this dealership can t be beat. This is an exceptiomally well run business. I have been a customer going back to 1987. Even though we moved back to the city 5 years ago, I will continue to make the trip for any service needs. They deliver great service, honestly and professionally.

We just purchased a Honda Accord from Mahwah Honda. Our salesman Ray Arroyo was the best!! We have dealt with Ray from previous car purchases. Ray is very knowledgeable and courteous. He treats you with respect and makes a car purchase a pleasant experience. No pressure and gives you all the info you need to make the right decision. He is definitely an asset to the dealership. My daughter s lease is ending and she will also be dealing with Ray for a new car. I would not deal with anyone else.

The staff at Mahwah Honda is excellent, from Adam to Anthony to Michael.
We felt they took an interest in our needs and were very accommodating as we leased another Civic for my husband. If you are looking for a dealership where you are treated with respect, look no further.

Great sales man helping me find the car for my needs

My family has purchased 4 vehicles (3 new & 1 used) from Mahwah Honda & wouldn't consider going anywhere else. The staff goes well above beyond to ensure the customer gets exactly what they desire. It's also very easy to deal with parts & service.

My family and I have purchased several vehicles from Mahwah Honda. Their sales staff is knowledgeable, friendly, and helpful. They will walk you through every step of the way and make sure you don t leave with any unanswered questions. It is always a pleasure working with them.

...so, this is not my first ride on the Merry-go-Round of buying a car. Over the last 20 years I have bought from many different places, but never once have I felt as good about it as I did at Mahwah Honda. In all fairness, I have been driving Honda Elements for the past 14 years, and so I have some fondness for the brand. That being said, my last purchase 11 years ago at DCH Paramus Honda was so harrowing and awful that I went out of my way to go to Mahwah to look at cars, and I am really glad I did.

JC Meyer sat with me and went through different models, talking them up, and walking me through the pros and cons. I came in specifically to look at the HR-V, so we started there, but also talked a bit about the Civic, CR-V, and Fit. He had a lot of CR-Vs and Civics in stock, but he never once tried to push or pressure me into either of them, he did what salesmen are SUPPOSED to do: present ideas and alternatives, and listen to the customer to see whether there is a better alternative that they might not realize. I came to look, but JC made such a great impression that the bar for all the other cars I looked at was insurmountably high. Great work on his part!

Bob Pellecchia and the team were excellent in getting me from my aging Element and into the HR-V. They were friendly, collegial, and congenial. They even chatted with my mother and got her to the point of being excited about Hondas.... She drives a Buick LaCrosse... That should tell you something about perception right there. They worked hard to make me a part of the family, and I appreciate it.

Michael Craig, the Finance Guy, was fantastic, he walked me through the steps he took to obtain my financing. This guy is pure, solid gold. Like everyone else, he did not press or pressure, and worked with me to make the best possible selection possible.

"Uncle" Dave DiSimone helped me out a great deal, taking me over to the secondary lot to check out colors, discussing the pros and cons of options packages, and laughing at my nerdy jokes.

All in all, this is possibly the gold standard of Honda dealerships. They have enough awards to sink a small ship, and they deserve every one of them. No question.

Everyone is always professional and personable. I've had nothing but great experiences here!

Their newly updated service center on Franklin Turnpike in Mahwah provides you with top notch service. I haven t had 1 bad thing to say about this service center since I started using them for both of my cars. I purchased and leased elsewhere, but I find this service center gives you the best treatment from the get go. Upon pulling into the driveway you are treated with the respect that a customer deserves. That s is hard to find especially in other Honda dealers in the area.

A+++++ A very pleasant experience handles by Bob Zimmer and Jack Russell. Effecient, good at listening, and an honest deal. Thank you all very much!

My experience was outstanding. The entire dealership is absolutely top notch. Debbie and the others that helped me made this the absolute best experience I have ever had buying a car. Everyone was extremely honest throughout this whole process which really goes a long way. Everyone that works there including management knew exactly how to treat people and make them feel important rather than making them feel like just another customer .I absolutely love my car. Got an exceptional deal on my accord sport. Went from an absolute junker of a Jeep that I got from rt 4 paramus(xxxxxxx liars), to an affordable dependable beautiful car. Honda s keep their value as does the Honda of Mahwah dealership. I dealt with Debbie, who got everything done in a very timely manner. I felt extremely secure and safe in my decision making with Debbie helping me. She knew exactly what she was talking about and had a superior confidence that makes me want to recommend future Honda owners to her.

I made an appointment for an air bag recall and to patch a tire. No wait time when I arrived and work completed within the estimate time frame.

My service was quick and the service advisor was polite and professional.

Bob Wong was our sales representative, and we couldn t be happier with the outcome. He and the team were professional throughout the purchase process. We would highly recommend.

Great service! We worked with Ray to lease my car at Honda. He made the process easy, quick, and organized. He listened and gave honest advice to accommodate what we were looking for. Very happy with the service and our new lease!

I was treated very kindly and considerately by Dennis, Anthony and Howard. They made my purchase a very enjoyable experience! I am extremely pleased with my HR-V! Thank you to everyone at Mahwah Honda.

Great place if your looking to either lease or finance a car. the staff was very friendly and helped me throughout the entire process in finding the right price/fit for me. Give them a try!

wonderful people!!!!!
thank youuuuu

Paul and his team are amazing. They got me in and out for an oil change in about 40 minutes and, as always, so pleasant to work with.

Great experience working with Chris Cook. He provided everything we needed to make a good decision on purchasing our CR-V. We are extremely happy!

Friendly, knowledgeable, courteous and always go above and beyond. Great dealer and service dept

A great Honda dealership. Have leased from them for many years. Joe Donegan is and always has been a wonderful an extremely helpful person to deal with. Prices are the best in the area.

Getting an oil change here, as always, is a quick, expedient and pleasant process. The people that work here seem to enjoy their jobs and going to the Mahwah Honda Service Center makes me happy that I have a Honda

Everything was first rate from the time I pulled my car into the service area until I pulled away from the lot with my newly serviced car.

Large, clean and comfortable waiting area. Excellent customer service from Joseph Reynolds!

They went above and beyond to help me get the vehicle I wanted. Great place great service.

Honda is a great company. Makes reliable cars that are affordable.

The best car buying experience I've had since coming to the USA. Will be recommending Bob Wang to any friend interested in buying a new car

I have never been disappointed when I go to Mahwah Honda. I usually see Robert Diaz as my service advisor and he is always a pleasure!

Best experience from all involved. I appreciated that Matthew took care of every thing from when I got out of my car, walked me to sign in and brought me into the waiting room that is comfortable in every way.
He came for me when all was done, brought me to the pay station and brought my car to the front door as I was leaving.

Wow. I just picked up a new CR-V from Mahwah and the lengths they went though to make my experience trouble free were tremendous. I did the entire transaction over the phone and online and while I was apprehensive at first, it was incredibly easy. Everything was as they said it would be. When I went to pick up my new car, I was blown away by the delivery center. I was the only person allowed in and, there was my beautiful CR-V parked inside this massive and immaculate delivery area. I was on one side of the glass the finance guy was on the other and I was out of there in about 10-15 minutes.This experience was just what I needed. Everyone was so cordial... Tim (the manager) & Mike (handled all my paperwork) especially. I highly recommend this dealership. 5-stars!

Honda Mahwah is the BEST place to get a car! We ve gotten our 3 cars from them and all the time they were very PROFESSIONAL and FRIENDLY! We recently got the Civic TYPE R from DENNIS (THE BEST SALES GUY EVER) who s SUPER HELPFUL. We cant be thankful enough for Dennis!

Could not be happier with our experience with Mahwah Honda and our salesperson Juan Martinez. He got us a fair price and was friendly and professional. Would definitely recommend!!

Quick drop off for an oil change, great service would definitely recommend

Make an appointment! Service center didn't see the appointment I had made the week prior so I had to make another one which was unfortunate but the personable customer service and speedy turn around time on my repair made up for it. They even filled my tires and fixed my loose undercarriage free of charge.

I go by the name GH KLEINER Intuitive artist. I have to say that the help I got in buying a new car to meet my needs was satisfied by this dealership. I had the usual I hate going to dealers to get a car thinking. My salesman was great! I got a great car in the same day. I returned today to drop off the title on my old car. I met the manager who asked about my experience. I said it was great, I went to lunch close by when they were doing credit check. I m highly intuitive and got good vibes there. If you want a new or used car with great people , try this place. Blessings to all Gh Kleiner, Intuitive artist

I worked with Mark in this location and he is very knowledgeable and fair. He fixed an issue for my car that Honda failed to fix even after 5 visits.

Joe was helpful, courteous and explained what was done and what repairs need to be done.

Eli and staff made the process of purchasing my vehicle seamless and easy. I felt satisfied that my experience was steeped in transparency where I felt the information that was given to me was complete to the best of their knowledge making it easy for me to make a decision. They are a pleasure to deal with.

Joe was very helpful and understanding through my experience. He was readily available when I needed him.

Mr. Robert Diaz is Definitely 5 Stars,
if not Higher!!!
Very Professional!!
The Best of the Best!!

One of the most honest and transparent dealerships I've ever worked with. I was searching for a desirable, in-demand car. Every dealership in the area was trying to charge thousands of dollars over sticker price. Mahwah Honda's policy is to not play that game, and I'm so appreciative of that. Everyone from the salesperson, Justin, to the sales manager and finance manager were just exceptional.

We ironed out every single number down the the penny, so there were absolutely no surprises when I got there. All the paperwork was ready, I signed, and Justin gave me a thorough tour of the car and the features. Just an overall great experience from a no-nonsense dealership. Thank you!

Mahwah Honda is a dealership with class from the moment you step in the door. The showroom is beautiful and the atmosphere friendly. The experience from sales to the service is incomparable.

Having purchased several cars, new and used, over the years, I never had any issues. Alex is great, taking the time to go over everything at my speed of understanding, not his. The service department is top-notch - efficient and informative.

I have recommended Mahwah Honda to family and friends and all have gotten great deals and service. Many have been back more than once to buy from them. All agree they are the best. They thank me for telling them about this wonderful dealership.

I think of this as "my" dealership and will never go anywhere else!

Had routine service done on my 2015 Accord LX. Beautifully smooth service, and super convenient online reservation. Thanks Eddie! Car drives like new after alignment, rotation, and oil change. Will definitely come back after such a great service experience!

Less than stellar. I had high hopes after reading the reviews, but I'm not impressed. I started a new lease and was offered to have the final payments paid of my old lease. The months were "miscalculated" and I'm stuck paying 2 car notes simultaneously. Honestly, it was my fault also, and I was willing to pay it (because I signed contract) but the way it was handled was beyond unprofessional. I called and left multiple messages for my salesperson (Juan Martinez) and he would not respond. When I came to the dealer in person he said, "Oh yea, I left you a voicemail..." or "I'll give you a call on Monday". False.

Customer service, communication, and transparency goes a long way with me and they definitely dropped the ball with this one. I do not recommend, and although my lease just started, I can't wait til it's over

Great dealership from our salesperson Mr.Wong, to the finance person Mr. Chan. No pressure,just efficient helpful information. We shopped at other dealerships but always came back to Mahwah Honda. Gave us the best price without all the haggling of other places. This is our first Honda purchase and we trust it will be a good one. So far we love the truck. Thanks

Great customer service and very friendly staff. Service appointments are accommodated depending on customer needs. Purchased a car and Mr. Robert Bozzo was so accommodating, I call him several times and he always responded either by sending me a text message or a personal call. I took two test rides with him and he was most agreeable in answering all the questions I had. What I liked the most was that I did not feel pressured in deciding whether continuing with the lease or purchasing a car. Thank you Robert for your great service.

Highly highly recommend Mahwah Honda to anyone looking for a great deal. The staff including David and Bob were professional, friendly and accommodating. As a first time car buyer David patiently took the time to explain all the details to me and helped me find a car that was the best fit for my lifestyle and budget. The staff made the process simple and easy.

Efficient and friendly. Experience couldn't have been better.

Awful.seriously don't sell your car here.
Sold my car and was told to receive a check in a week. After 3 weeks of constantly following up, I had to finally go back to the dealership and got a check. Their check bounced back and I ended up waiting for another week until my bank finally could collect the money from their account.
Don't trust the 4-5 star reviews, those are from the people who bought a new car. Read similar 1 star reviews before selling your car!

Great service, no overbooking like Paramus!
Great cofee! Fast service !

Still waiting to see all those presidential awards they brag about in action.
here's a rundown of my experience this past Feb.
1) After a handshake with salesman on a lease price for a 2017 Ridgeline I was called later that day from finance saying they couldn't do the agreed price and was told it would be 25 dollars more a month only after saying I'd walk away from the deal did... we agree on 5 dollars more a month.
2) Signed the lease paperwork only to have them call me a saying that they messed up the paperwork and I would have to go back in to sign new papers.
3) After driving the new Ridgeline a few days discovered that the air conditioning wasn't working....keep in mind this is a brand new vehicle with 20 miles on it. I will say the service department was top notch and they were quick to diagnose the problem and gave me a loaner.
4) After finding out they needed my vehicle for an extra day as they wanted to make sure they fixed it correctly ( as I said, service department was excellent and seem to really care). My fiance and I went into speak with the sales man and sales manager and express our unhappiness with how the financing was handled and how the AC on a brand new vehicle was not working. I had expressed that when you get a new vehicle that you're supposed to be excited and pleased and I was anything but that and was thinking I made a mistake buying a Honda. We were told that they would do what they could and were promised that we would be happy.
5) The Ridgeline was fixed as it should have been but nothing else was done. My fiance sent 3 emails to the sales manager to inquire about what they promised....she did not get any response.
6) After noticing that my 30 day temp plate was expiring that day, I went into the dealership to ask if my plates were in. They never called me to let me know the plates were in and they had been sitting there for a couple of weeks. Had I not gone in who knows how long it would have taken them to tell me.
7 After leaving two more messages in person at the receptionist desk for the sales manager he finally called and left a message not sure what else to do, the vehicle was fixed....like that was the big favor they did for us....cant' even offer a couple of free oil changes which other dealerships do all the time as a part of the deal.

couple more things to mention:
I never received a customer satisfaction survey from them

I leased the Ridgeline over a month ago and have gotten two messages from them in the past couple of days asking if I was still interested in purchasing a Ridgeline.

They offered me 200 dollars on a running 2008 vehicle which I said no to and thought was an insult. I ended up giving it to Kars4Kids which they ended up selling at auction for 2,350

They might be right that they treat you like family....it just depends on the family.

Nice customer service reps, always good about explaining what needs to be done & why. If you want or need to postpone non-critical work, they're totally fine with that. Finally, they're very dog-friendly!

Best car experience I ve ever had! Debbie is absolutely amazing to work with! Everyone at the dealership was so nice and made the experience very easy and peaceful.

When you have to get something fixed on your car, this dealership makes every visit a pleasant one. Every employee seems to be in a great mood and very interested in your needs. Truly service with a smile!

Always top notch, personalized service provided by this facility for my 2011 CRV & my daughter s 2015 Civic. Forever grateful to Paul and your amazing mechanics for the care and attention you put into our vehicles Also, for my husband's 2019 HRV! Many thanks!!!

This is my 2nd purchase at Mahwah Honda.
Car shopping is my least favorite thing to do but they made it relatively quick & painless.
Love my 2019 Honda Insight!!

On Saturday April 27th I went to get my first oil change at the dealership. Soon my arrival I was met by Mark Blazejewic, who had me come to his desk and start the process. After my paperwork was done, he instructed me over to the waiting area, where they're would be coffee, donuts, muffins and water. While even though he didnt tell me how long it would take to finish, within 30 minutes the car was done and Mark showed me the way to pay. Mark was very friendly and I didnt feel pushed or talked down to about anything. I was very happy about the process and will return when anything on my car comes up.

Ben was great to work with. Pricing was upfront and service was provided in the time quoted.

came back again to do another routine service, Mark and his guys sharp as always!

The gentlemen that helped me was very polite, considerate of my time and my car was finished within the time he approximated! Extremely satisfied!

My family and I have been purchasing/leasing cars from Mahwah Honda for many years. It is always a pleasure working with the staff there. Everyone is extremely friendly and helpful. They go above and beyond to make sure we have the best, stress free experience possible every single visit.

These guys are such professionals. I really appreciate the level of service.

Very nice interactions with the sales staff, especially Mr JC Meyer. Could not have been more happy with the professional way in which everything was handled. Great job!!

Service area is brand new state-of-the-art really professional looking . Robert Diaz was very helpful professional courteous and very knowledgeable of all my needs . Will definitely bring my car back for future repairs .

Bunch of jerks working here. This place is a damn circus. Owners should be a shame of this business. It s a joke.

I came to this dealership expecting to be pressured about which car to buy and how much to pay, but I was all wrong. They did not push a specific model or trim, but helped me identify the best pick for my family. And the price was exactly what I expected to pay. This was a very low-stress experience for me. Eddie was my salesman, and he was very friendly and answered all my questions. I would highly recommend Mahwah Honda to anyone looking for a Honda.

Been coming here since 2006. They are all phenomenal. What an amazing team. Thank you

I worked with Pat and Rob and they were amazing to me!

I have to say that I shopped around at many dealerships and Mahwah Honda stands out as the best of the best. Friendly, straightforward, and knowledgeable, simply a pleasure to deal with. Thanks for such a wonderful buying experience.

Mark in the service department is honest, realistic and FAST. He also answers his phone every single time you call - outstanding service from a great team member.

Rob took care of everything and explained the details. Nice service.

Love my new certified 2016 Honda Accord , lots of great new convinces not on my 2006 which will stay with us with a mere 185,000 miles , just hitting middle age. I came back to Mahah score my second vehicle purchase because their sales staff was very efficient and honest,providing all the information on the vehicle as well as the process of purchasing it. My salesman was courteous and patient as we went thru a long forgotten process of paperwork, his mgrs very helpful. Making the whole process a fun experience. And did i mention i love my pristine new accord with built remote. ! Wow , who knew.....