Tanuja Adiani

Review of Mahwah Honda

This review is for the pre-owned department. They'...

This review is for the pre-owned department. They're really well mannered- hence the 1 star. But when you're looking to buy a car there's a lot more needed than being pleasant. Liked a car on their website and submitted an inquiry online to check on availability. Got an e-mail shortly later asking to contact them to set up an appointment for test-drive. Logically this means the car is available and free to be sold. Responded to them (the day before and the day of going to see the car) and drove an hour and half to see the car. All to be pleasantly told by Ely that the car had a deposit on it. There was no other car on the lot in the price range. Dealt with Theresa Rosen over the e-mail and phone and Ely was the salesman. Disappointing, unprofessional and a complete waste of our time and gas!