Daniel Glass

Review of Mahwah Honda

I hate to be that one guy who leaves a 1 star revi...

I hate to be that one guy who leaves a 1 star review, but after our company's experience the last month and a half, I have to.

My 2015 CRV that was purchased from this location blew its transmission at only 60,400 miles. I had to get it towed from where it broke down, to my mechanic, to Honda so they could make the repair. The warranty was for 60,000 miles, and this dealership refused to pay a dime. We battled with the dealer's "corporate" department for a month, playing phone tag with them and an adjuster, while I was without my car and had to use a separate loaner from my mechanic. Finally after a month and a half, Honda said they couldn't make the repair, so we finally gave up and had it towed back to my mechanic so the transmission company they use can make the repair.

Terrible experience. Broken drown transmission at only 60k miles. Honda wouldn't honor the warranty because of a measly 400 miles. We will never be buying a Honda from here again.